Position Overview
Avant Imaging & Integrated Media ULC (AIIM) provides customer communications, print, mail and fulfillment services to enterprise clients across Canada and the United States. Our clients depend on secure handling of information, reliable production systems and consistent service delivery.
The Vice President, IT Infrastructure & Compliance leads the technology foundation that supports AIIM’s employees, operations and clients. This role is accountable for IT infrastructure and service delivery, cybersecurity, business continuity, technology risk, and the controls that support AIIM’s SOC 2 Type II audit and client security commitments.
The VP sets the technology roadmap, leads the internal team, manages budgets and directs external IT and security providers, including Uzado. The role requires sound technical judgment and executive leadership: identifying risks early, setting priorities, resolving issues and giving the CEO and leadership team a clear account of performance, decisions and progress.
Key Responsibilities
IT infrastructure and service delivery
- Oversee the design, operation and improvement of AIIM’s networks, connectivity, servers, storage, hosted and cloud environments, endpoints and other critical technology services.
- Ensure infrastructure is reliable, secure and capable of supporting production, employees and future growth.
- Establish standards for monitoring, maintenance, patching, configuration, access, change management and technology lifecycle planning.
- Lead the delivery of responsive IT support, with clear service expectations, escalation paths and accountability for recurring issues.
- Develop and execute an infrastructure roadmap that addresses capacity, technical debt, resilience and cost.
Cybersecurity and compliance
- Lead AIIM’s information-security program, including identity and access management, endpoint protection, vulnerability management, logging, monitoring, secure data exchange and incident response.
- Maintain the technology controls and evidence required for AIIM’s SOC 2 Type II audit and client security commitments.
- Lead IT and security audit preparation, address findings and verify that corrective actions have been completed.
- Maintain a current view of technology assets, security risks and remediation work, with clear priorities, owners and dates.
- Work with Legal, Privacy and business leaders on applicable data protection and contractual requirements. Partner with Quality on technology-related requirements of AIIM’s ISO 9001 quality management system.
- Establish appropriate security requirements for new systems, integrations, automation and proposed uses of AI.
Business continuity and incident management
- Lead IT business continuity and disaster recovery planning, including recovery priorities, backup coverage and regular testing.
- Ensure AIIM can demonstrate that critical systems and data can be restored within agreed business requirements.
- Lead the technology response to significant outages and security incidents, coordinating restoration, escalation and timely updates to affected leaders.
- Ensure incidents receive a clear root-cause analysis and that corrective actions are tracked through verified completion.
- Identify and reduce single points of failure across infrastructure, connectivity, systems and suppliers.
Vendor and team leadership
- Lead, coach and develop AIIM’s internal IT team, establishing clear responsibilities, performance expectations, documentation and coverage.
- Direct Uzado and other IT and security providers through defined scopes, service levels, priorities, escalation paths and delivery commitments.
- Assess vendor performance against service results and completed work. Challenge recommendations where necessary and verify that material fixes achieve their intended result.
- Oversee vendor selection, contracts and spending to ensure services meet AIIM’s operational, security and financial needs.
Strategy, business partnership and growth
- Develop and manage the annual IT infrastructure and compliance budget, recommending investments based on business value, service needs and risk.
- Partner with leaders responsible for ERP and production systems on infrastructure, connectivity, access controls, integrations, testing and support readiness.
- Support technology planning for new clients and acquisitions, including due diligence, transition risks and integration into AIIM’s standards.
- Provide the CEO and executive team with concise reporting on service performance, significant risks, incidents, vendor delivery, spending and decisions required.
- Stay current with relevant technology and security developments and apply them where they improve AIIM’s reliability, efficiency or risk position.
Qualifications
- Significant progressive experience leading IT infrastructure and operations, including senior responsibility for cybersecurity, risk or compliance.
- Experience supporting a business where system availability, data protection and service commitments directly affect clients and operations.
- Demonstrated ability to lead internal teams and managed service providers, manage budgets and deliver improvements across departments.
- Strong working knowledge of networks, hosted and cloud infrastructure, identity and access management, endpoint security, monitoring, backup and recovery, and incident response.
- Experience operating controls for SOC 2 or a comparable assurance program and responding to enterprise client security requirements.
- Strong communication and judgment, including the ability to explain technical risks and trade-offs clearly to business leaders.
- Experience in a production environment, with acquisitions or with complex enterprise system changes is an asset.
What Success Looks Like
- Critical technology services are reliable, monitored and supported by tested recovery plans.
- Employees and production teams receive effective IT support, and recurring issues are resolved at their source.
- Security controls operate consistently, audit evidence is ready and material risks are addressed in priority order.
- Uzado and other providers deliver against clear commitments, with outcomes AIIM can verify.
- New systems, clients and acquisitions are supported without creating unmanaged technology or security risk.
- The CEO and executive team have a timely, accurate view of technology performance, risks, investment needs and decisions.
Other duties: Perform other duties assigned by the CEO consistent with the role. Occasional travel within North America may be required.