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Added 20 days ago
Team Leader, Experience Center - Contact Center
Foresters Financial
Toronto, ON
Full-time
The Team Leader is responsible for the day-to-day leadership, coaching, engagement, and performance of an assigned team of Contact Center Representatives. This role ensures team members…
Added 1 month ago
Bilingual Team Leader (Onsite)
Concentrix
Mississauga, ON
$47,720 to $51,048 CAD / year
Full-time
The Team Leader, Operations, is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate…
Added 11 days ago
Call Center Agent
HP
Ottawa, ON
$20 to $29 CAD / hour
Full-time
Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.
Added 4 days ago
Supervisor, Call Center
Altasciences
Montreal, QC
Full-time
The Supervisor, Call center will organize recruitment activities and is responsible for the supervision and coordination of the recruitment team ensuring recruitment activities are…
Added 11 days ago
Purchasing specialist call center agent
AIM KENNY U-PULL
Laval, QC
$22.1 CAD / hour
Full-time
We are currently looking for motivated individuals to join our call center team located in Laval, Quebec. As a call center agent specialized in purchasing, you'll play an essential role in…
Added 11 days ago
Purchasing specialist call center agent
American Iron and Metal
Laval, QC
Up to $22.1 CAD / hour
Full-time
We are currently looking for motivated individuals to join our call center team located in Laval, Quebec. As a call center agent specialized in purchasing, you'll play an essential role in…
Added 24 days ago
Hybrid Call Center Agent
Bill Gosling Outsourcing
London, Ontario
Full-time
As a Call Center Agent, you’ll handle inbound and outbound calls, assist customers with inquiries, and provide tailored solutions. This role is perfect for someone who enjoys connecting…
Added 23 days ago
Hybrid Bilingual Call Center Agent (French/English Required)
Bill Gosling Outsourcing
Barrie, Ontario
Full-time
We are looking for a Bilingual Call Center Agent to join our team and provide outstanding customer service to our clients. In this role, you will be the first point of contact for our…
Added 17 days ago
Hybrid Bilingual Call Center Agent (French/English Required)
Bill Gosling Outsourcing
London, Ontario
Full-time
We are looking for Bilingual Call Center Agents to join our team and provide outstanding customer service to our clients. In this role, you will be the first point of contact for our…
Added 11 days ago
Call Center Supervisor
AIM KENNY U-PULL
Laval, QC
Full-time
As part of a rapidly growing company and reporting to the Director of Customer Service, the Call Center Supervisor is responsible for overseeing call center agents, ensuring smooth daily…
Added 11 days ago
Call Center Supervisor
American Iron and Metal
Laval, QC
Full-time
As part of a rapidly growing company and reporting to the Director of Customer Service, the Call Center Supervisor is responsible for overseeing call center agents, ensuring smooth daily…
Added 2 days ago
Coach - Coach 1 - Team Leader
The Link: Youth and Family Supports
Winnipeg, MB
Full-time
…provide support through a 24-hour crisis line, youth resource center, emergency shelters, mobile crisis teams, specialized foster care, healing homes, job readiness supports, and…
Added 3 days ago
Technical Support Representative-Call Center
Greenworks Tools Canada
East Gwillimbury, ON
$26 CAD / hour
Full-time
Job Title: Technical Support Representative-Call Center
Added 9 days ago
Call Center Agent, Sales (WS)
Bill Gosling Outsourcing
London, ON
Full-time
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time.…
Added 18 days ago
Bilingual Call Center Representative
Reliable Parts Ltd.
Montreal, QC
Full-time
The Bilingual Call Center Representative position communicates with customers via telephone, live chat, and email to assist with ordering products, resolving conflicts with order…
Added 18 days ago
Bilingual Call Center Representative
Reliable Parts Ltd.
Edmonton, AB
Full-time
The Bilingual Call Center Representative position communicates with customers via telephone, live chat, and email to assist with ordering products, resolving conflicts with order…
Added 19 days ago
Call Center Manager (Customer Service)
TP
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 3 months ago
Chef d'équipe SOC / SOC Team Leader
Genetec
Montreal, Quebec
Full-time
The Security Operations Center, (SOC) Team Lead will spearhead the Security Operations, guide our dedicated Security Analysts in the detection and prevention of cyber threats to the…
Added 18 days ago
Contact Center Service Performance Leader
The Travel Corporation
ON
The Contact Center Service Performance Leader is responsible for leading, coaching, motivating, and developing a high-performing team of Contact Center Service Agents. The role creates a…
Added 16 days ago
MAC On-Call - MAC - Scarborough Town Center, ON
ELC Beauty LLC
Toronto, ON · Scarborough, ON
You will also like working as part of a high performing team to create impact with in-store events and to ensure that the store always achieves our high standards of visual merchandising to…
Added 16 days ago
MAC On-Call - MAC - Scarborough Town Center, ON
ELC Beauty LLC
Toronto, ON · Scarborough, ON
You will also like working as part of a high performing team to create impact with in-store events and to ensure that the store always achieves our high standards of visual merchandising to…
Added 1 month ago
Fulfillment Center Supervisor
Supership
Mississauga, ON
Full-time
We are looking for an experienced and motivated Fulfillment Center Supervisor to lead our fulfillment center operations team. This is an excellent opportunity for a hands-on leader who…
Added 5 hours ago
Call/Contact Center Manager - 174589
Piper Companies
ON · Durham, ON
Full-time
Piper Companies is seeking an Call/Contact Center Manager to support a growing organization within the insurance and financial services industry. The Call/Contact Center Manager role is…
Added 3 days ago
Sales Team Lead (B2B Ads Sales)
TP
Toronto, ON
Full-time
Experience in leading a call center sales team & familiarity with Salesforce is a plus
Added 6 months ago
B2B Sales Supervisor
Teleperformance
Toronto, Ontario · TPCA Toronto
Full-time
Experience in leading a call center sales team & familiarity with Salesforce is a plus

AIM KENNY U-PULL

Call Center Supervisor

Laval, QC, Canada

Job type: Full-time
Apply by: Oct 8, 2026
Posting language: English
Posted: Sep 8, 2026

Apply About employer

Applications open in a new tab.

Original job description

At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting!

Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales.

Job Description

As part of a rapidly growing company and reporting to the Director of Customer Service, the Call Center Supervisor is responsible for overseeing call center agents, ensuring smooth daily operations, and driving overall team performance.

The incumbent will guide and motivate the team through coaching, mentoring, and regular feedback to help achieve performance objectives. The role also supports operations and handles more complex situations as needed.

What you're responsible for:

Ensuring agents’ performance meets established standards and objectives
Setting team performance goals and clearly communicating expectations
Participating in employee development through coaching, mentoring and assessing training needs
Monitoring live or recorded calls to ensure quality standards are maintained
Evaluating and measuring team effectiveness and performance
Planning and managing work schedules
Preparing reports as required for management
Proactively identifying areas for improvement and proposing value-added ideas or innovations to enhance or streamline work processes
Performing any other related duties as required

Qualifications

To join our team:

You are bilingual in French and English (required)
You have 3 years of experience in a similar role
You have 2 years of experience managing personnel in a target-driven environment
You have knowledge of call center systems and technology (preferred)

Additional Information

What we offer:

A competitive wage + annual bonus
Group insurance after 3 months
Group RRSP with employer matching contribution up to 3.5%
Opportunities for advancement within the company
Exclusive employee discounts on parts at any Kenny site
Free coffee onsite
Free onsite parking

American Iron & Metal and its subsidiaries offer equal employment opportunities to all. Only candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Oversee call center agents and daily operations to drive overall team performance. Provide coaching, mentoring, and regular feedback to ensure performance objectives and quality standards are met.

Requirements

Requires bilingualism in French and English with 3 years of experience in a similar role. Must have at least 2 years of experience managing personnel in a target-driven environment.

Skills

Call Center Management
Personnel Management
Coaching
Mentoring
Performance Monitoring
Quality Assurance
Scheduling
Reporting
Process Improvement
Bilingualism (French and English)

Benefits

Competitive wage
Annual bonus
Group insurance
Group RRSP with employer matching contribution
Opportunities for advancement
Employee discounts on parts
Free coffee onsite
Free onsite parking

Visa sponsorship

Not detected in the job text

Keywords

Call Center Systems
Customer Service
Performance Goals
Employee Development
Quality Standards
Workforce Planning
Auto Recycling
Metal Recycling
Target-Driven Environment
Operational Efficiency

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