Senior Service Technician

Company Description Aim Security Systems Inc. specializes in delivering integrated security and technology solutions, including security systems, surveillance, and access control. The company also provides services in data cabling, IP phone systems, and automatic doors, supporting a wide range of commercial and institutional environments. Aim Security Systems Inc. focuses on reliable installation, maintenance, and support to help clients protect their people, property, and information. Team members work with modern technologies and equipment, contributing to secure and efficient facilities.

Role Description The Senior Service Technician role is a full-time, on-site position based in the Greater Toronto Area, Canada. The technician is responsible for installing, servicing, and maintaining security, surveillance, access control, data cabling, IP phone systems, and automatic door solutions at customer locations. Day-to-day tasks include diagnosing system issues, performing repairs, conducting preventive maintenance, and completing field service calls in a timely and professional manner. The role involves collaborating with project teams, documenting work performed, ensuring compliance with safety and industry standards, and providing clear guidance to clients on system use and basic troubleshooting. This position may also mentor junior technicians and support continuous improvement of service processes.

Qualifications

• Strong Maintenance & Repair skills for security, surveillance, access control, data cabling, IP phone, and automatic door systems.
• Proficient Troubleshooting abilities to diagnose and resolve complex technical and electrical issues on-site.
• Field Service experience, including working at customer locations, managing service calls, and handling tools and test equipment safely.
• Customer Service skills to communicate clearly with clients, explain technical information, and maintain professional relationships.
• General Maintenance capabilities to perform routine inspections, preventive maintenance, and system upgrades.
• Relevant technical diploma, trade certification, or equivalent experience in electronics, low-voltage systems, or building security systems.
• Knowledge of applicable safety codes, wiring standards, and best practices for security and access control installations.
• Valid driver’s license and ability to travel within the Greater Toronto Area as required.
• Comfort with using service software, mobile devices, and basic documentation tools to record work orders and reports.
• Ability to lift and carry equipment, work at heights or in confined spaces when necessary, and follow all safety procedures.