Jobs in Canada

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Added 1 min ago
F
Senior Software Engineer
Flybi
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…performance. You will also help define technical standards, mentor other engineers, and support deployment and monitoring in production environments. This is a full-time, remote/hybrid role…
Added 1 min ago
WI
Senior Security Consultant, Buildings
WSP in Canada
Nanaimo, BC
- Full-time
Lead and mentor security consulting teams, guiding the design and delivery of integrated security systems including video surveillance, access control, intrusion detection, duress,…
Added 1 min ago
WI
Senior Information Technology Consultant, Buildings
WSP in Canada
Nanaimo, BC
- Full-time
Mentor colleagues, advance technical standards, and champion WSP's quality assurance practices, health and safety policies, and Life-Saving Rules.
Added 1 min ago
A
Senior Software Engineer, Perception
AeroVect
Toronto, ON
- Full-time
Added 1 min ago
WI
Materials Technician - Calgary
WSP in Canada
Calgary, AB
- Full-time
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach
Added 1 min ago
WI
Materials Technician - Edmonton
WSP in Canada
AB · Edmonton, AB
- Full-time
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach
Added 1 min ago
WI
Senior Security Consultant, Buildings
WSP in Canada
Victoria, BC
- Full-time
Lead and mentor security consulting teams, guiding the design and delivery of integrated security systems including video surveillance, access control, intrusion detection, duress,…
Added 1 min ago
WI
Senior Information Technology Consultant, Buildings
WSP in Canada
Victoria, BC
- Full-time
Mentor colleagues, advance technical standards, and champion WSP's quality assurance practices, health and safety policies, and Life-Saving Rules.
Added 1 min ago
PF
Directeur·trice de l'architecture logicielle | Head of Software Architecture
Power Factors
Remote, Canada
- Remote
Added 1 min ago
PF
Vice-président·e, Contrôleur·euse | Vice President, Controller
Power Factors
Remote, Canada
- Remote
Added 1 min ago
S
Business Center Practice Leader - Environmental Services (Infrastructure)
Stantec
Markham, ON
- Full-time
Added 1 min ago
Electrician, Journeyperson
Aecon
Calgary, AB
Journeyperson will mentor apprentices respectfully and oversee their safety.
Added 1 min ago
Track Manager - GO Rail Expansion (ONxpress)
Aecon
Toronto, ON
Added 1 min ago
RA
Senior Scrum Master – Data & Analytics
Recrute Action
Waterloo, ON
- Contract
Ability to coach and mentor multiple roles on a Scrum team, build relationships, and navigate organizations.
Added 17 mins ago
M
Senior Product Owner (SaaS / Healthcare)
MEDFAR
Montreal, QC
- Full-time
Candidates must reside in the province of Quebec
Added 17 mins ago
S
Safety Advisor - Base Plant, FMM
Suncor
Fort McMurray, AB
- Full-time
Coach and mentor front-line leaders in areas of core H&S responsibility and competency support
Added 17 mins ago
RC
Clean Energy Rotation Program (Entry-Level)
Renewable Careers
Calgary, AB
- $75,000 to $100,000 CAD / year
- Full-time
Learn directly from experienced developers, engineers and financiers, with a dedicated mentor throughout
Added 17 mins ago
QM
Technicien(ne) comptable / Accounting Technician
Quantum Management Services Ltd.
Pointe-Claire, QC
- $60,000 to $65,000 CAD / year
- Full-time
- Mode hybride (2 jours au bureau) · Location: West Island, Montreal, Hybrid (2 days in office)
Added 17 mins ago
O
Track Manager
ONxpress
Toronto, ON
- Full-time
Added 17 mins ago
PF
Vice-président·e, Contrôleur·euse | Vice President, Controller
Power Factors
Brossard, QC
- Contract
Added 17 mins ago
TU
Automation Analyst, Capital Projects
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
Added 17 mins ago
T
Guidewire Claim Centre/Billing Centre
Talentmatics
Markham, ON
- Full-time
Mentor technical teams and provide architectural guidance throughout project delivery.
Added 17 mins ago
IS
Lead Front-End Developer
Iris Software Inc.
Toronto, ON
- Contract
Lead and mentor engineers while remaining a hands-on technical contributor.
Added 17 mins ago
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Senior AI Programmer | Programmeur en IA senior
NBCUniversal
Montreal, QC
- Full-time
Mentor junior and associate AI programmers through technical guidance, code reviews, and knowledge sharing.
Added 31 mins ago
D
Account Director (6 month FTC)
DEPT®
Toronto, ON · Vancouver, BC
- $90,000 to $100,000 CAD / year
Mentor and support junior team members, resolving project challenges and escalations.

Aimhire

Head of Operations, Service Delivery

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

We're Hiring: Head of Operations, Service Delivery

Location: Toronto, ON, Canada (Hybrid)

Employment Type: Full-time

Experience: 5–12 Years

About Our Client

Our client is a well-established Canadian immigration and citizenship law firm with a long-standing presence in the industry. Through its online platform and legal services, the organization helps individuals navigate the complexities of Canadian immigration.

Combining decades of legal expertise with technology and digital innovation, the organization is focused on delivering exceptional client experiences.

About the Role

We are looking for a Head of Operations, Service Delivery to lead and transform service delivery across our client's portfolio of legal practices.

This is a senior leadership opportunity for a hands-on, commercially minded operator who can translate rapid business growth into consistent, efficient, and scalable operations.

You will own end-to-end service delivery across all five service lines, ensuring operational excellence, improving productivity, optimizing costs, and driving the adoption of AI and automation.

Key Responsibilities

Own end-to-end service delivery, including case throughput, turnaround times, backlog, capacity utilization, and service levels.
Lead, mentor, and develop Practice Leads and Managing Attorneys.
Establish management cadences, operational reviews, and performance scorecards.
Drive delivery cost optimization, productivity, and contribution margins in partnership with Finance.
Develop and execute a roadmap for modernizing service delivery through AI, automation, and workflow improvements.
Partner with the CPO and CTO to translate technology investments into measurable operational outcomes.
Convert sales forecasts and growth targets into capacity plans and hiring strategies.
Provide the COO with clear, data-driven visibility into operational performance.

Key Requirements

5–12 years of operations leadership experience.
At least 3 years of experience leading high-volume service delivery teams.
Experience managing teams of 20–50+ employees, including managers leading their own teams.
Proven track record of redesigning processes and improving productivity, quality, and operational efficiency.
Strong experience managing budgets, capacity planning, and unit economics.
Hands-on experience driving AI and automation adoption.
Strong commercial acumen and the ability to translate operational improvements into measurable business results.
Experience with Lean / Six Sigma methodologies is an advantage.

Interested in leading and scaling high-performance service delivery operations? We'd love to hear from you!

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead end-to-end service delivery across five legal practice areas, managing performance, capacity, service levels, and the development of Practice Leads and Managing Attorneys. Improve productivity and margins, modernize workflows through AI and automation, and provide data-driven operational reporting to the COO.

Requirements

Requires 5–12 years of operations leadership experience, including at least three years leading high-volume service delivery teams and experience managing teams of 20–50 or more. Candidates should have a record of improving processes and productivity, managing budgets and capacity, adopting AI and automation, and translating operational improvements into business results; Lean or Six Sigma experience is an advantage.

Skills

Service Delivery Leadership
Operations Management
Team Leadership
Process Redesign
Productivity Improvement
Operational Efficiency
Budget Management
Capacity Planning
Unit Economics
AI Adoption
Automation
Workflow Improvement
Cost Optimization
Performance Management
Lean
Six Sigma

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery
Operations Leadership
Legal Practices
Case Throughput
Turnaround Times
Backlog Management
Capacity Utilization
Service Levels
Practice Leads
Managing Attorneys
Operational Reviews
Performance Scorecards
Cost Optimization
Productivity
Contribution Margins
AI
Automation
Workflow Improvements
Technology Investments
Capacity Planning
Hiring Strategies
Budget Management
Unit Economics
Lean
Six Sigma
Immigration Law
Citizenship Law

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Work requirements

Jobs in Canada