Jobs in Canada

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Added 13 mins ago
D
Account Director (6 month FTC)
DEPT®
Toronto, ON · Vancouver, BC
- $90,000 to $100,000 CAD / year
…ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce,…
Added 13 mins ago
T
Site Manager
TRIGO
Woodstock, ON
- $65,000 CAD / year
- Full-time
Continuous Improvement, Innovation and Standardization - Lead continuous improvement initiatives by implementing standardized processes, leveraging data and technology, reducing waste, and…
Added 13 mins ago
ES
Head of Operations
European Sovereign Tech Industry Alliance
Canada
- Full-time
We are seeking an experienced, strategic, and results-driven Head of Operations to lead and oversee the organization’s operational functions. This role is responsible for developing…
Added 13 mins ago
A
ServiceNow Implementation Architect
AceStack
Toronto, ON
- $130,000 to $135,000 CAD / year
- Full-time
…and here is why." From time to time you will join the tech lead and developers to debug a hard problem or answer a technical…
Added 13 mins ago
CC
Senior Program Lead, Provincial Systems, Cancer Care Alberta
Cancer Care Alberta
AB · Alberta, Canada
- $71.44 to $128.54 CAD / hour
- Full-time
…continuum? Cancer Care Alberta (CCA) is seeking a Senior Program Lead (SPL), Provincial Systems, Programs and Performance (PSPP) to join our Executive Leadership Team. Reporting to the…
Added 13 mins ago
TM
Finance Manager
The Mason Group - Strategic Search Partners
Toronto, ON
- $105,000 to $115,000 CAD / year
- Contract
The role is hybrid with just 1 day in office located in downtown Toronto and 4 days work remote from home
Added 13 mins ago
MB
Senior Network Analyst
Moby Business
Calgary, AB
- Full-time
Lead response to major outages, coordinating NOC, Technology, field techs, vendors and carriers through to restoration.
Added 13 mins ago
TH
DIRECTEUR - EFF ORG/DIV - CANADA INCLUS
The Home Depot Canada
Toronto, ON
- Full-time
The Manager, Organizational Effectiveness and Talent Management will lead the design, enhancement, and delivery of projects and processes related to succession planning, career development,…
Added 13 mins ago
AC
EIC Engineer, Instrumentation & Control
Amaris Consulting | Part of Mantu
ON · Ontario, Canada
- Full-time
Lead and participate in Factory Acceptance Testing (FAT) at the shop.
Added 13 mins ago
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Head of Operations, Service Delivery
Aimhire
Toronto, ON
- Full-time
Combining decades of legal expertise with technology and digital innovation, the organization is focused on delivering exceptional client experiences.
Added 13 mins ago
ZL
FinOps Architect
ZenithInfotek LLC
Toronto, ON
- Full-time
As a Sr. FinOps Architect within the NGS Cloud Advisory and Consulting Unit, you will lead the FinOps practice and serve as a subject matter expert (SME) for clients on cloud cost…
Added 13 mins ago
A
Network & Data Center Engineer - Cisco ACI / Nexus // Montreal, QC (Onsite) - FTE
AceStack
Montreal, QC
- Full-time
Lead network transformation, modernization, and service improvement initiatives.
Added 13 mins ago
AB
Vice President, OVO Fest
Authentic Brands Group
Toronto, ON
- Full-time
You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to…
Added 13 mins ago
TH
Manager, Organizational Effectiveness and Talent Management
The Home Depot Canada
Toronto, ON
- Full-time
The Manager, Organizational Effectiveness and Talent Management will lead the design, enhancement, and delivery of projects and processes related to succession planning, career development,…
Added 13 mins ago
B
Senior Database Administrator
Bombardier
Dorval, QC
- Full-time
Project & Solution Engineering: Lead or provide senior technical expertise for database-related infrastructure and application projects, including migrations, cloud adoption, modernization,…
Added 13 mins ago
S
Customer Success Manager
SamSearch
Montreal, QC
- Full-time
You'll lead customer onboarding, training, implementation, support operations, and retention while managing the day-to-day performance of our support team. You'll also work closely with…
Added 13 mins ago
TH
SPECIALITY ASSISTANT STORE MANAGER- OAKVILLE BURLOAK STORE
The Home Depot Canada
Oakville, ON
- Full-time
Prepare, lead and utilize the Chalk Talk process to communicate store sales, event and promotional activity (Monthly Playbook) to all store associates with a particular focus on
Added 13 mins ago
R&
IT - Site Reliability Engineer IV
Robertson & Company Ltd.
Toronto, ON
- Contract
Readiness and motivation (as senior or lead developer and valued subject matter expert) to address and resolve highly complex and multifaceted development-related issues, often independently
Added 13 mins ago
TV
Responsable technique / Technical Lead (Physical compute startup)
TandemLaunch Ventures Studio & Funds
Montreal, QC
- Full-time
Added 13 mins ago
OI
Associate Director, Architecture
Ottawa International Airport Authority YOW / Administration de l'aéroport international d'Ottawa YOW
Ottawa, ON
- Full-time
Lead architectural input for terminal expansions, facility redevelopment, modernization initiatives, and future infrastructure planning
Added 13 mins ago
QU
Manager, Professional Administration Services
Queen's University
Kingston, ON
- $94,000 to $123,000 CAD / year
- Full-time
…coordination of administrative, Human Resources (HR), Information Technology (IT) and related operational support to the OVPSA and the division. As the primary liaison with central…
Added 13 mins ago
O
Lead Client Success Manager
OpenText
Waterloo, ON
- Full-time
As a Lead Client Success Manager at OpenText, you’ll play a key role in helping SaaS clients progress from onboarding to adoption, measurable value realization, renewal and growth. You’ll…
Added 13 mins ago
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Director, Corporate Finance & Corporate Development
HRXconnect
Toronto, ON
- Full-time
We are hiring for one of Canada's fastest growing technology companies, recognized by Deloitte as the #1 Enterprise Software company in the 2025 North American Technology Fast 500 and…
Added 13 mins ago
SmartTrace Enterprise Technical Account Specialist
Chemelex
Edmonton, AB
…from the Technical Account Manager or designated technical lead. Complex technical issues, service risks and commercial decisions are escalated to the appropriate…
Added 13 mins ago
GE
Project Manager
Groundwater Environmental Management Services (GEMS) Inc.
Concord, ON
- Full-time
Lead and align all internal delivery partners; Operations Leads, SMEs, Analysts, and Coordinators - to achieve efficient, standardized execution.

Aimhire

Head of Operations, Service Delivery

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

We're Hiring: Head of Operations, Service Delivery

Location: Toronto, ON, Canada (Hybrid)

Employment Type: Full-time

Experience: 5–12 Years

About Our Client

Our client is a well-established Canadian immigration and citizenship law firm with a long-standing presence in the industry. Through its online platform and legal services, the organization helps individuals navigate the complexities of Canadian immigration.

Combining decades of legal expertise with technology and digital innovation, the organization is focused on delivering exceptional client experiences.

About the Role

We are looking for a Head of Operations, Service Delivery to lead and transform service delivery across our client's portfolio of legal practices.

This is a senior leadership opportunity for a hands-on, commercially minded operator who can translate rapid business growth into consistent, efficient, and scalable operations.

You will own end-to-end service delivery across all five service lines, ensuring operational excellence, improving productivity, optimizing costs, and driving the adoption of AI and automation.

Key Responsibilities

Own end-to-end service delivery, including case throughput, turnaround times, backlog, capacity utilization, and service levels.
Lead, mentor, and develop Practice Leads and Managing Attorneys.
Establish management cadences, operational reviews, and performance scorecards.
Drive delivery cost optimization, productivity, and contribution margins in partnership with Finance.
Develop and execute a roadmap for modernizing service delivery through AI, automation, and workflow improvements.
Partner with the CPO and CTO to translate technology investments into measurable operational outcomes.
Convert sales forecasts and growth targets into capacity plans and hiring strategies.
Provide the COO with clear, data-driven visibility into operational performance.

Key Requirements

5–12 years of operations leadership experience.
At least 3 years of experience leading high-volume service delivery teams.
Experience managing teams of 20–50+ employees, including managers leading their own teams.
Proven track record of redesigning processes and improving productivity, quality, and operational efficiency.
Strong experience managing budgets, capacity planning, and unit economics.
Hands-on experience driving AI and automation adoption.
Strong commercial acumen and the ability to translate operational improvements into measurable business results.
Experience with Lean / Six Sigma methodologies is an advantage.

Interested in leading and scaling high-performance service delivery operations? We'd love to hear from you!

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead end-to-end service delivery across five legal practice areas, managing performance, capacity, service levels, and the development of Practice Leads and Managing Attorneys. Improve productivity and margins, modernize workflows through AI and automation, and provide data-driven operational reporting to the COO.

Requirements

Requires 5–12 years of operations leadership experience, including at least three years leading high-volume service delivery teams and experience managing teams of 20–50 or more. Candidates should have a record of improving processes and productivity, managing budgets and capacity, adopting AI and automation, and translating operational improvements into business results; Lean or Six Sigma experience is an advantage.

Skills

Service Delivery Leadership
Operations Management
Team Leadership
Process Redesign
Productivity Improvement
Operational Efficiency
Budget Management
Capacity Planning
Unit Economics
AI Adoption
Automation
Workflow Improvement
Cost Optimization
Performance Management
Lean
Six Sigma

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery
Operations Leadership
Legal Practices
Case Throughput
Turnaround Times
Backlog Management
Capacity Utilization
Service Levels
Practice Leads
Managing Attorneys
Operational Reviews
Performance Scorecards
Cost Optimization
Productivity
Contribution Margins
AI
Automation
Workflow Improvements
Technology Investments
Capacity Planning
Hiring Strategies
Budget Management
Unit Economics
Lean
Six Sigma
Immigration Law
Citizenship Law

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Jobs in Canada