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Added 15 mins ago
P&
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Pratt & Whitney
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- Full-time
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Added 19 mins ago
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- Full-time
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Added 34 mins ago
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- Full-time
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Added 45 mins ago
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Added 1 hour ago
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- Part-time
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Added 1 hour ago
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Added 1 hour ago
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Added 2 hours ago
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Added 2 hours ago
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- $65,000 to $85,000 CAD / year
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Added 3 hours ago
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Ainsworth Inc

Bilingual Customer Experience Representative - Overnight and Weekend

Ottawa, ON, K2E 7Z2, Canada

The pay range is $20.00 to $30.00 per hour. · Full-time

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Job details

Pay: The pay range is $20.00 to $30.00 per hour.
Job type: Full-time
Experience: 2-4 years of previous experience in a customer support role through a Contact Centre
Posting language: English
Posted: Apr 7, 2026

Original job description

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary:

We are looking for Bilingual (English / French) Customer Experience Representative - overnight and weekend who enjoy challenges and who love helping customers. We offer the opportunity to learn and develop your skills and talents in a rewarding career through our advancement program. At Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER’s) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve Ainsworth client’s requests from across North America.

Key Responsibilities:

Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
Create and complete work order requests on all incoming calls and email requests.
Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
Develop and maintain an understanding and working knowledge of all aspects of the RBAS centre with an emphasis on building automation systems
Act on incoming building automation alarms.
Provide direction and information to clients and from time-to-time service providers as required to ensure excellent coordination and execution of work with minimal disruption
The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
Statistical analysis and reporting.
Build and develop solid relationships with customers, dispatchers and technical staff, in a coordinated effort to retain existing customer base and increase new sales when applicable.
Ability to manage constantly changing priorities and adapt to business needs and requirements.
Adhere to all company policies / procedures and to the Company’s Quality System operating procedures
Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
Perform other duties as assigned by Management.

Qualifications:

2-4 years of previous experience in a customer support role through a Contact Centre
College/university graduate or equivalent work experience
Bilingual: English / French
Experience working in HVAC/Building Automation industry or a related field is an asset.
Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
Ability to communicate clearly and set expectations with internal and external clients
Good interpersonal and communication skills
Superior customer service skills and orientation with the willingness to actively look to help our clients
Collaborative style needed
Ability to maintain professionalism always under stressful situations
Strong organizational skills with the ability to identify problems and proactively act if needed
Ability to plan and manage work under time constraints, without direct supervision
Ability to maintain composure under stressful situations.
Must be available to attend and successfully complete a four (4) week full-time paid training program.

The pay range is $20.00 to $30.00 per hour. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others.

This posting is for an active and current vacancy; interested applicants are encouraged to apply as soon as possible.

Why work at GDI Ainsworth?

GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility: Hybrid working models, where applicable

Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

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More about this job

Responsibilities

The representative will manage incoming client calls and emails to create work orders and coordinate urgent service requests. They are also responsible for monitoring building automation alarms and ensuring SLA commitments are met through effective communication with technical staff.

Requirements

Candidates must have 2-4 years of contact centre experience and be bilingual in English and French. A college or university degree is required, along with the ability to work flexible overnight and weekend hours.

Skills

Customer support
Bilingual
Problem solving
Communication skills
Interpersonal skills
Building automation systems
SLA monitoring
Statistical analysis
Reporting
Time management
Organizational skills
Conflict resolution
Professionalism
Technical support
Dispatching

Benefits

Health insurance
Dental benefits
Medical benefits
Wellness supports
RSP matching
Vacation
Short-term incentives
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Contact Centre
Bilingual
HVAC
Building Automation
SLA
Work Orders
Dispatching
Technical Support
Reporting
Statistical Analysis
Emergency Response
Client Relations
Operations
Quality System

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