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Added 1 hour ago
Registered Orthotic Technician - Rehabilitation & Supportive Care Services
Nova Scotia Health and IWK Health
Halifax, NS
…certified Clinician, the Registered Orthotic Technician provides technical expertise towards evaluation, treatment planning, individualized design, custom fabrication, and maintenance of…
Added 2 hours ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Vancouver, BC
- $52,000 to $59,000 CAD / year
- Full-time
…delivery of fundraising analytics, and pipeline management services for the Corporate Partnerships team. This role supports organizational fundraising by designing and maintaining data…
Added 2 hours ago
CO
Systems Administrator
City of Winnipeg
Winnipeg, MB
- Full-time
Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career…
Added 3 hours ago
EI
Territory Representative, Quick Service Restaurants
Ecolab Inc.
Victoria, BC · Nanaimo, BC
- Full-time
Ecolab is seeking a Territory Representative to join our Global Quick Service Restaurant team in Vancouver Island, BC. In this customer-facing role, you’ll deliver Ecolab’s industry-leading…
Added 5 hours ago
S
Site Supervisor S2 Up to 8 FTE, Core Laboratory - Pemberton Health Centre and Whistler Health Centre Laboratories
Sanya’k̓ula
Whistler, BC
- Full-time
At Provincial Health Services Authority, we believe in fostering a workplace where collaboration, innovation, and compassion come together to support better patient care - and each other.
Added 5 hours ago
S
Medical Laboratory Technologist - Sechelt Hospital Labs
Sanya’k̓ula
Sechelt, BC
- Full-time
…emphasizes quality and patient care: Provincial Laboratory Medicine Services (PLMS) works collaboratively with partners such as, Fraser Health , Vancouver Coastal Health and Providence…
Added 7 hours ago
J
Customer Service Representative
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Representative based in Canada.
Added 7 hours ago
Coordinator, Construction Services
Defence Construction Canada
Quebec, QC
The Coordinator, Construction Services, manages and administers low-complexity construction, professional services and service contracts to ensure compliance with contract requirements. The…
Added 7 hours ago
C
FT Senior Residence Worker (White Road Supportive Housing)
Connective
Duncan, BC
- Full-time
Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
Added 9 hours ago
S
Powerline Technician, District Operator
SaskPower
Rosthern, SK
- Full-time
Maintain, inspect, install and repair lines, substations, apparatus and services as well as the installation, maintenance and repair of overhead and underground lines and cables including…
Added 9 hours ago
S
Powerline Technician, District Operator
SaskPower
Carlyle, SK
- Full-time
Maintain, inspect, install and repair lines, substations, apparatus and services as well as the installation, maintenance and repair of overhead and underground lines and cables including…
Added 9 hours ago
A
Packaging Technical Supervisor
Apotex
Toronto, ON · North York, ON
- $83,126.43 to $116,377 CAD / year
The Supervisor, Packaging Technical is responsible for the supervision of the Packaging Maintenance team ensuring that all work performed is in compliance with Safe Work Practices, cGMP,…
Added 9 hours ago
FT Senior Residence Worker (White Road Supportive Housing)
Connective
Duncan, BC
Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
Added 10 hours ago
W
Senior Project Engineer
Worley
Edmonton, AB
- Full-time
Serve as the key technical representative during the construction phase, addressing field engineering issues and providing technical clarification to the construction team.
Added 10 hours ago
W
Senior Project Engineer
Worley
Vancouver, BC
- Full-time
Serve as the key technical representative during the construction phase, addressing field engineering issues and providing technical clarification to the construction team.
Added 10 hours ago
OC
Consultant, Ivalua
Optis Consulting
BC · Vancouver, Calgary, Montreal or Toronto, British Columbia
- Full-time
2+ years of relevant experience in a consulting/professional services environment, or the procurement department of a company.
Added 10 hours ago
GO
Water & Wastewater Operator
Government of Manitoba
Lac du Bonnet, MB · Milner Ridge, MB
- Full-time
Department of Consumer Protection and Government Services
Added 11 hours ago
GO
Facility Maintainer
Government of Nunavut Recruitment
Cambridge Bay, NU
- Full-time
…facilities and built environment that directly supports the services provided by other departments as well as Nunavummiut within the designated area. Failure to identify facility issues and…
Added 11 hours ago
BC
Technical Sales Representative
Bigfoot Crane
Abbotsford, BC
- Full-time
The TSR will be mentored by Bigfoot’s experienced Senior Technical Sales Representative and supported by our operations and technical teams. Previous crane industry experience is not…
Added 11 hours ago
Technical Specialist Fire & Life Safety
Defence Construction Canada
Ottawa, ON
The Technical Specialist, Fire and Life Safety, develops, implements, delivers, enforces and monitors Client-Partner fire and life protection programs. The incumbent acts as a technical…
Added 12 hours ago
PH
Medical Laboratory Technologist - Abbotsford Regional Hospital
Provincial Health Services Authority
Vancouver, BC
- Temporary
Core Lab Experience: Gain hands-on exposure in a fully equipped core laboratory environment. Build your technical expertise and expand your professional toolbox.
Added 12 hours ago
CO
Delivery Driver
Culligan of Canada
Edmonton, AB
- $23 to $24 CAD / hour
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 12 hours ago
CC
Electrician
CRH Canada
Mississauga, ON
- Full-time
…Renowned for its forward-thinking approach, Ash Grove combines technical expertise, robust safety standards, and empowered talent to deliver high performance and better serve our customers.…
Added 12 hours ago
EC
Automotive Customer Service Rep (Bilingual: French / English) On-site
Enigma Corporation
Hamilton, ON
- Full-time
Join a world-class team in Hamilton, ON, as an Automotive Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 13 hours ago
OC
Consultant, Zip
Optis Consulting
Calgary, AB
- Full-time
2+ years of relevant experience in a consulting/professional services environment, or the procurement department of a company

Closed listing

Ainsworth Inc

Bilingual Customer Experience Representative - Overnight and Weekend

Ottawa, ON, K2E 7Z2, Canada

The pay range is $20.00 to $30.00 per hour. · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: The pay range is $20.00 to $30.00 per hour.
Job type: Full-time
Experience: 2-4 years of previous experience in a customer support role through a Contact Centre
Posting language: English
Posted: Apr 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary:

We are looking for Bilingual (English / French) Customer Experience Representative - overnight and weekend who enjoy challenges and who love helping customers. We offer the opportunity to learn and develop your skills and talents in a rewarding career through our advancement program. At Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER’s) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve Ainsworth client’s requests from across North America.

Key Responsibilities:

Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
Create and complete work order requests on all incoming calls and email requests.
Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
Develop and maintain an understanding and working knowledge of all aspects of the RBAS centre with an emphasis on building automation systems
Act on incoming building automation alarms.
Provide direction and information to clients and from time-to-time service providers as required to ensure excellent coordination and execution of work with minimal disruption
The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
Statistical analysis and reporting.
Build and develop solid relationships with customers, dispatchers and technical staff, in a coordinated effort to retain existing customer base and increase new sales when applicable.
Ability to manage constantly changing priorities and adapt to business needs and requirements.
Adhere to all company policies / procedures and to the Company’s Quality System operating procedures
Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
Perform other duties as assigned by Management.

Qualifications:

2-4 years of previous experience in a customer support role through a Contact Centre
College/university graduate or equivalent work experience
Bilingual: English / French
Experience working in HVAC/Building Automation industry or a related field is an asset.
Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
Ability to communicate clearly and set expectations with internal and external clients
Good interpersonal and communication skills
Superior customer service skills and orientation with the willingness to actively look to help our clients
Collaborative style needed
Ability to maintain professionalism always under stressful situations
Strong organizational skills with the ability to identify problems and proactively act if needed
Ability to plan and manage work under time constraints, without direct supervision
Ability to maintain composure under stressful situations.
Must be available to attend and successfully complete a four (4) week full-time paid training program.

The pay range is $20.00 to $30.00 per hour. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others.

This posting is for an active and current vacancy; interested applicants are encouraged to apply as soon as possible.

Why work at GDI Ainsworth?

GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility: Hybrid working models, where applicable

Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

About employer

More about this job

Responsibilities

The representative will manage incoming client calls and emails to create work orders, handle emergency requests, and monitor building automation alarms. They are also responsible for maintaining service level agreements, performing statistical reporting, and building strong relationships with clients and technical staff.

Requirements

Candidates must have 2-4 years of contact centre experience and be bilingual in English and French. A college or university degree is required, along with the ability to work flexible overnight and weekend hours.

Skills

Customer support
Bilingual
Problem solving
Communication skills
Interpersonal skills
Building automation systems
SLA monitoring
Statistical analysis
Reporting
Time management
Conflict resolution
Technical support
Dispatching
HVAC knowledge
Organizational skills
Professionalism

Benefits

Comprehensive health benefits
Dental benefits
Medical benefits
Wellness supports
RSP matching
Generous vacation
Service milestones
Peer recognition
Employee discounts
Short-term incentives

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Contact Centre
Bilingual
English
French
HVAC
Building Automation
RBAS
SLA
Work Orders
Dispatching
Alarm Monitoring
Statistical Analysis
Reporting
Customer Support
Technical Support
Emergency Response
Client Relations
Operations
Multi-trade

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