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Added 1 hour ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Langley (District), BC · City of Langley, BC
- Full-time
The Office Manager leads daily administrative operations across three regional locations, supporting onsite teams and serving as a central point of contact for inquiries. You will guide…
Added 1 hour ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Surrey, BC
- Full-time
The Office Manager leads daily administrative operations across three regional locations, supporting onsite teams and serving as a central point of contact for inquiries. You will guide…
Added 1 hour ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Burnaby, BC
- Full-time
The Office Manager leads daily administrative operations across three regional locations, supporting onsite teams and serving as a central point of contact for inquiries. You will guide…
Added 1 hour ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Coquitlam, BC
- Full-time
The Office Manager leads daily administrative operations across three regional locations, supporting onsite teams and serving as a central point of contact for inquiries. You will guide…
Added 1 hour ago
CO
Administrative Assistant 3 - Records
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, this permanent position is responsible for submissions of reports to Statistics Canada and the provision of condensed…
Added 1 hour ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 1 hour ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 3 hours ago
FH
Coordinator, Workforce Optimization Staffing Services
Fraser Health
Surrey, BC
- Full-time
Fraser Health is looking for an accomplished and passionate Coordinator, Workforce Optimization Staffing Services to join our Staffing Services team. In this role you will be responsible…
Added 4 hours ago
AI
Procurement Support Coordinator
American Iron & Metal (AIM)
Montreal, QC
- Full-time
The Procurement Support Coordinator, reporting to Manager, Procurement Support Operations, is responsible for providing administrative and operational support to the procurement function.…
Added 6 hours ago
OC
Treasury Coordinator
Ocean Capital Holdings
Saint John, NB
- Full-time
We’re seeking a motivated and detail-oriented Treasury Coordinator to support treasury operations across multiple companies and industries. Reporting to the Senior Manager – Treasury,…
Added 7 hours ago
MC
Individualized Participant Services (IPS) Worker
Metro Community Living
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
Reporting to the IPS Coordinator, the IPS Worker plays a key role in empowering participants to live independently within their own homes and communities. This position provides…
Added 7 hours ago
MO
Apprenticeship Coordinator
Merit OpenShop Contractors Association of Ontario
Mississauga, ON
- Full-time
Role Description The Apprenticeship Coordinator is a full-time, hybrid role based in Mississauga, ON, with the flexibility to work from home for part of the week. In this position, the…
Added 7 hours ago
KH
Operations And Sales Coordinator
Kingsmen Haulers
Calgary, AB
- Full-time
Role Description The Operations and Sales Coordinator is a full-time, on-site role based in Calgary, AB, responsible for supporting daily logistics operations and customer-facing sales…
Added 15 hours ago
AW
Project Control Officer
Agilus Work Solutions
Toronto, ON
- $55 to $60 CAD / hour
- Contract
🚨 We're Hiring: Senior Project Controller (Portfolio Coordinator)
Added 16 hours ago
CO
Administrative Assistant 3 - Records
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, this permanent position is responsible for submissions of reports to Statistics Canada and the provision of condensed…
Added 16 hours ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 17 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 18 hours ago
IR
Intake Coordinator
IME RESOURCES LLC
Toronto, ON
- $21 to $25 CAD / hour
- Full-time
…None, NYRC is growing! We are looking for a skilled Intake Coordinator for a busy multidisciplinary Independent Medical Examination…
Added 22 hours ago
LA
Maintenance Coordinator
Longboard Architectural Products
Abbotsford, BC
- Full-time
Reporting to the Maintenance Manager, the Maintenance Coordinator keeps our maintenance team supplied, organized, and ready to work. You'll manage spare parts and purchasing, keep our…
Added 22 hours ago
UO
Residence Admissions Clerk
University of Victoria
Victoria, BC
- Full-time
Under the direction of the Coordinator, Residence Admissions, the Residence Admissions Clerk performs a variety of functions requiring extensive knowledge and use of the Residence Services…
Added 22 hours ago
NS
Customer Planner - eScope
Nova Scotia Power
NS · Sackville, Nova Scotia
- Full-time
Reporting to the Planning Coordinator Supervisor, you will be responsible for making effective decisions surrounding customer driven work requests. This involves developing effective…
Added 1 day ago
GT
Customer Service and Communications Coordinator
Guardian Tanks
Saint-Quentin, NB
- Full-time
…culture. They also coordinate internal activities and oversee the administrative and logistical aspects of employee…
Added 1 day ago
G
Field Engineer / Coordinator (Mechanical / Electrical / Structural)
Ganotec
Toronto, ON
- Full-time
Join our team as a Project Coordinator / Field Engineer (Electrical, Mechanical or Structural), a pivotal role where you will actively contribute to the successful delivery of complex…
Added 1 day ago
G
Field Engineer / Coordinator (Mechanical / Electrical / Structural)
Ganotec
Oakville, ON
- Full-time
Join our team as a Project Coordinator / Field Engineer (Electrical, Mechanical or Structural), a pivotal role where you will actively contribute to the successful delivery of complex…
Added 1 day ago
HP
Real Estate Administrative Assistant / Transaction Coordinator
Haupt Phaneuf Real Estate Team
AB · Edmonton, AB
- Full-time

Ainsworth Inc

Service Coordinator

Surrey, BC, V3S 7A4, Canada

The salary range is $55,000 to $70,000 per year. · Full-time

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Job details

Pay: The salary range is $55,000 to $70,000 per year.
Job type: Full-time
Experience: 3-5 years of experience as a Dispatcher in the Mechanical, Plumbing, or HVAC is required.
Posting language: English
Posted: Sep 1, 2026

Original job description

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary:

The Service Coordinator/Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Service Coordinator/Dispatcher will troubleshoot to identify the cause of the customer’s concern, and if possible, provide technical support. In the event that the Service Coordinator/Dispatcher is unable to provide assistance, the individual will efficiently schedule service work, clearly inform field personnel of the servicing work to be done, and ensure field personnel have the required information to perform the work. The Service Coordinator/Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome.

Key Responsibilities:

Assist clients with technical support when possible.
Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
Develop schedules for field service personnel, in conjunction with management, taking in to account work order priorities, due dates, time required, location, skills required, work load and urgency.
Provide assistance to field personnel if needed.
Interface with customers and other departments as necessary to ensure successful completion of service.
Assist in the growth of other Call Centre agents by sharing both job knowledge and expertise.
Handle customer service requests using strong interpersonal skills and a customer focus.
Collect field service timecards and completed work order sheets, ensuring tech accuracy of completed notes and recommendations.
Act as Ainsworth’s customer advocate to expedite issues surrounding quality, service delivery and responsiveness. Provide support, guidance and make recommendations to Operations to ensure customer escalations are resolved.
Initiate, change and/or revise scheduling and dispatch processes to ensure customer satisfaction with call scheduling and responsiveness is always a top priority
Provide quotation support to field service technicians as required. Assist in the preparation of service quotes to customers, including contacting vendors to establish price and availability of replacement parts and/or repair items.
Champions a high performance leading to enhanced customer interface satisfaction.
Adhere to all company policies and procedures.
Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
Adhere to the Company’s Quality System operating procedures.
Perform other duties as assigned by Management.
Provides support and backup for other administrative/inside sales duties as requested.
Knowledge of basic HVAC repair estimates is an asset.

Qualifications:

3-5 years of experience as a Dispatcher in the Mechanical, Plumbing, or HVAC is required.
Experience with national accounts is an asset
Data Entry to Customer Web Portals
Ability to follow and perform to customer guidelines
Management of trades and subs to DNE guidelines
Excellent customer service skills.
Excellent verbal and written communication skills
Attention to detail and multi -tasking
Proficiency with MS Office applications; Excel is essential.
Ability to exercise independent judgment and take initiative.
Ability to work effectively under pressure.
Graduate from a career college an asset.
Demonstrated coordination, organizational, and interpersonal skills.

The salary range is $55,000 to $70,000 per year. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others.

This posting is for an active and current vacancy; interested applicants are encouraged to apply as soon as possible.

Why work at GDI Ainsworth?

GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits (for full-time, permanent positions positions) including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Growth: In-house training and development, access to LinkedIn Learning and other professional development opportunities, Employee performance-based bonus program, where applicable

Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility: Hybrid working models, where applicable

Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

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More about this job

Responsibilities

The Service Coordinator acts as the primary point of contact for customers, troubleshooting concerns and scheduling field personnel for service work. They are responsible for managing work orders, maintaining accurate documentation, and ensuring high levels of customer satisfaction through effective communication and dispatch processes.

Requirements

Candidates must have 3-5 years of experience as a dispatcher in mechanical, plumbing, or HVAC industries. Proficiency in MS Office, particularly Excel, and strong organizational and interpersonal skills are required for this role.

Skills

Dispatching
Technical support
Scheduling
Customer service
Data entry
HVAC repair estimates
MS Office
Excel
Communication skills
Multi-tasking
Problem solving
Time management
Interpersonal skills
Vendor coordination
Quality assurance

Benefits

Health insurance
Dental insurance
Medical benefits
Wellness supports
RSP matching
Vacation
In-house training
Professional development
Performance-based bonus
Service milestones
Peer recognition
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Dispatcher
HVAC
Mechanical
Plumbing
Customer Service
Technical Support
Work Orders
Scheduling
Data Entry
MS Office
Excel
Timecards
Vendor Management
Quality System
Health and Safety
Operations
Customer Advocacy
Asset Maintenance
Multi-trade

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