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Added 22 mins ago
LC
Game Programming Instructor – C++ / C# (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Full-time
…teaching with patience, clarity, and structure. They demonstrate a service-oriented, student-focused mindset and are passionate about building strong technical foundations for future game…
Added 37 mins ago
A
Project Coordinator
AECOM
Pickering, ON
- $60,000 to $70,000 CAD / year
- Full-time
AECOM is looking for a detail-oriented, organized, and motivated Project Coordinator to join our Buildings + Places Canada (B+P Canada) team in Pickering, Ontario. In this new position, you…
Added 3 hours ago
R|
Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Chronic Viral Illness Service Research team has an active research program, conducting numerous clinical trials each year to provide innovative research to their patients. Under the…
Added 3 hours ago
R|
Clinical Research Coordinator – Physiotherapist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…research studies. The EndoCARES MUHC clinic is a subspecialty service for complex, multi-organ endometriosis and serves to offer not only a multidisciplinary approach to the condition, but…
Added 6 hours ago
TA
Health And Safety Coordinator
Taiga Air Services Ltd.
Canada
- Full-time
…operational excellence, safety, and technical expertise in all service offerings to deliver high-quality outcomes for its…
Added 6 hours ago
GT
Inventory & Logistics Coordinator
GreenMantra Technologies
Brantford, ON
- $50,000 to $75,000 CAD / year
- Full-time
The Inventory & Logistics Coordinator is responsible for maintaining inventory accuracy, managing shipping and receiving activities, coordinating logistics operations, and ensuring timely…
Added 11 hours ago
AI
Appointment Coordinator/Service Reception - Audi Winnipeg
AutoCanada Inc.
Winnipeg, MB
- $17.5 to $20 CAD / hour
- Full-time
Position: Appointment Coordinator/Service Reception
Added 11 hours ago
BC
Project Manager
BELFOR CANADA INC.
Toronto, ON
- $65,000 to $80,000 CAD / year
- Full-time
…This position is considered a first point of contact in the field that communicates professionally with all customers, subcontractors, consultants and insurance company…
Added 13 hours ago
FA
Operations Coordinator
Flair Airlines Ltd.
Toronto, ON
- Full-time
Join the SOCC team at Flair as an Operations Coordinator, a detail-oriented and operationally driven professional supporting the efficient execution of day-to-day airline operations.…
Added 13 hours ago
FA
Vendor Coordinator
Flair Airlines Ltd.
Toronto, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
Join Flair’s Customer Experience team, where strong vendor performance and service standards support the delivery of a consistent customer experience. The Vendor Coordinator is responsible…
Added 14 hours ago
FH
Senior Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 14 hours ago
K
Engagement Analyst (12 Month Contract)
KPMG
ON · Toronto, Ontario
- Full-time
Collaborate with Financial Analysts to maintain data integrity through reviews of engagement coding, service codes, reporting requirements, suspended time follow-up, and periodic WIP and…
Added 16 hours ago
EM
Sales Coordinator
Evertz Microsystems Limited
Burlington, ON
- Full-time
The Sales Coordinator acts as the primary point of contact and administrative support for the Sales team. This role is essential in managing and streamlining all sales-related…
Added 16 hours ago
AI
BAS Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
…on a construction team and would report to the BAS Regional…
Added 16 hours ago
AI
Service Coordinator
Ainsworth Inc
Mississauga, ON
- Full-time
GDI Ainsworth is looking for a Service coordinator to support our dynamic fast-paced Toronto GTA team. The ideal candidate will be a motivated, high energy and flexible executive assistant…
Added 16 hours ago
AI
Health and Safety Coordinator
Ainsworth Inc
Surrey, BC
- Full-time
Reporting to the HSE Director, Western Canada, the Health & Safety Coordinator provides administrative and operational support for HSE programs across Western Canada. Responsibilities…
Added 16 hours ago
AI
Service Coordinator
Ainsworth Inc
NS · Dartmouth, NS
- Full-time
GDI Ainsworth is looking for a Service Coordinator to support our dynamic fast-paced Dartmouth, NS team. The ideal candidate will be a motivated, high energy and flexible executive…
Added 16 hours ago
AI
Service Coordinator
Ainsworth Inc
Surrey, BC
- Full-time
The Service Coordinator/Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Service Coordinator/Dispatcher will…
Added 16 hours ago
Service Coordinator - Scheduling and Dispatch
Levitt-Safety
Fort McMurray, AB · Edmonton, AB
Levitt-Safety is seeking an organized and customer-focused Service Operations Coordinator to support our Fort McMurray branch (in town). In this fast-paced role, you'll coordinate field…
Added 19 hours ago
SM
Continuous Improvement Project Coordinator
Spin Master
Toronto, ON
- Full-time
Undergraduate degree or diploma in Business Administration, Operations Management, Supply Chain, or a related field
Added 19 hours ago
UO
Student Support Assistant
University of Victoria
Victoria, BC
- Full-time
Reporting to the Coordinator, Frontline Student Support, the Student Support Assistants are responsible for representing the Office of the Registrar to support applicants, current and…
Added 19 hours ago
TS
Program Coordinator & Facilitator
The Salvation Army in Canada
Vancouver, BC
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 20 hours ago
TS
Program Coordinator & Facilitator
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Belkin Communities of Hope - Deborah's Gate
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 22 hours ago
PH
FULL-TIME PATIENT COORDINATOR - TORONTO, ON
PhysioPlus Health Group
Toronto, ON
- Full-time
This field is for validation purposes and should be left unchanged.
Added 23 hours ago
GD
Administrative Assistant IV - Saskatoon
Gabriel Dumont Institute
Saskatoon, SK
- Full-time
Responsibilities: Reporting to the Senior Program Coordinator – Training & Employment, the Administrative Assistant 4 provides administrative and operational support to the delivery of…

Ainsworth Inc

Service Coordinator

Surrey, BC, V3S 7A4, Canada

The salary range is $55,000 to $70,000 per year. · Full-time

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Job details

Pay: The salary range is $55,000 to $70,000 per year.
Job type: Full-time
Experience: 3-5 years of experience as a Dispatcher in the Mechanical, Plumbing, or HVAC is required.
Posting language: English
Posted: Sep 1, 2026

Original job description

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary:

The Service Coordinator/Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Service Coordinator/Dispatcher will troubleshoot to identify the cause of the customer’s concern, and if possible, provide technical support. In the event that the Service Coordinator/Dispatcher is unable to provide assistance, the individual will efficiently schedule service work, clearly inform field personnel of the servicing work to be done, and ensure field personnel have the required information to perform the work. The Service Coordinator/Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome.

Key Responsibilities:

Assist clients with technical support when possible.
Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
Develop schedules for field service personnel, in conjunction with management, taking in to account work order priorities, due dates, time required, location, skills required, work load and urgency.
Provide assistance to field personnel if needed.
Interface with customers and other departments as necessary to ensure successful completion of service.
Assist in the growth of other Call Centre agents by sharing both job knowledge and expertise.
Handle customer service requests using strong interpersonal skills and a customer focus.
Collect field service timecards and completed work order sheets, ensuring tech accuracy of completed notes and recommendations.
Act as Ainsworth’s customer advocate to expedite issues surrounding quality, service delivery and responsiveness. Provide support, guidance and make recommendations to Operations to ensure customer escalations are resolved.
Initiate, change and/or revise scheduling and dispatch processes to ensure customer satisfaction with call scheduling and responsiveness is always a top priority
Provide quotation support to field service technicians as required. Assist in the preparation of service quotes to customers, including contacting vendors to establish price and availability of replacement parts and/or repair items.
Champions a high performance leading to enhanced customer interface satisfaction.
Adhere to all company policies and procedures.
Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
Adhere to the Company’s Quality System operating procedures.
Perform other duties as assigned by Management.
Provides support and backup for other administrative/inside sales duties as requested.
Knowledge of basic HVAC repair estimates is an asset.

Qualifications:

3-5 years of experience as a Dispatcher in the Mechanical, Plumbing, or HVAC is required.
Experience with national accounts is an asset
Data Entry to Customer Web Portals
Ability to follow and perform to customer guidelines
Management of trades and subs to DNE guidelines
Excellent customer service skills.
Excellent verbal and written communication skills
Attention to detail and multi -tasking
Proficiency with MS Office applications; Excel is essential.
Ability to exercise independent judgment and take initiative.
Ability to work effectively under pressure.
Graduate from a career college an asset.
Demonstrated coordination, organizational, and interpersonal skills.

The salary range is $55,000 to $70,000 per year. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others.

This posting is for an active and current vacancy; interested applicants are encouraged to apply as soon as possible.

Why work at GDI Ainsworth?

GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits (for full-time, permanent positions positions) including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Growth: In-house training and development, access to LinkedIn Learning and other professional development opportunities, Employee performance-based bonus program, where applicable

Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility: Hybrid working models, where applicable

Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

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More about this job

Responsibilities

The Service Coordinator acts as the primary point of contact for customers, troubleshooting concerns and scheduling field personnel for service work. They are responsible for managing work orders, maintaining accurate documentation, and ensuring high levels of customer satisfaction through effective communication and dispatch processes.

Requirements

Candidates must have 3-5 years of experience as a dispatcher in mechanical, plumbing, or HVAC industries. Proficiency in MS Office, particularly Excel, and strong organizational and interpersonal skills are required for this role.

Skills

Dispatching
Technical support
Scheduling
Customer service
Data entry
HVAC repair estimates
MS Office
Excel
Communication skills
Multi-tasking
Problem solving
Time management
Interpersonal skills
Vendor coordination
Quality assurance

Benefits

Health insurance
Dental insurance
Medical benefits
Wellness supports
RSP matching
Vacation
In-house training
Professional development
Performance-based bonus
Service milestones
Peer recognition
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Dispatcher
HVAC
Mechanical
Plumbing
Customer Service
Technical Support
Work Orders
Scheduling
Data Entry
MS Office
Excel
Timecards
Vendor Management
Quality System
Health and Safety
Operations
Customer Advocacy
Asset Maintenance
Multi-trade

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