Solution Specialist

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary:

The Solution Specialist role supports the local business unit by working within the existing client base while supporting the regional sales team on strategic projects that develops new client base. He / She will estimate mechanical jobs for small to mid size opportunities and retrofits. This individual has an advanced knowledge of mechanical systems and networks to provide clients with innovative solutions. The Solutions Specialist accurately estimates labor and material job costs and provides technical support and advice to Sales and Operations teams. He /She acts as external liaison working with clients and maintains high levels of customer satisfaction as directed.

Key Responsibilities:

• Creates a sales/opportunity plan for assigned existing clients.
• Receive and respond to existing client technical support inquiries.
• Provide RFP/RFI support to potential clients accurately and efficiently.
• With sales, operations and project managers, completes site surveys to determine specific client needs and ensure project requirements are met including safety standards.
• Assists sales by providing project labor and equipment costs, counts, ensuring part number accuracy and assembling permit packages. Values projects by product and installation and creates scope documents (prime to subcontractors and vice versa).
• Provides operational and troubleshooting advice as needed. Provides subcontractor assistance by evaluating customer site system requirements and accurate job estimates.
• Researches and develops alternative, improved solutions when possible.
• Act as external liaison for owners, general contractors, sub-contractors and trades people as needed.
• Facilitates project turnover meetings between assigned sales and operations employees.
• Works with our internal partners (BMS and Engineering) to better understand key programming strategies for specific types of equipment (Chillers)
• Stays abreast of and educates others on new product information.
• Develops and maintains resources for sales and operations team including technical library, cut sheets, manuals and vendor product information. Assists in establishing pricing including verification of subcontractor/vendor costs.
• Promotes and supports additional sales offering with the GDI Ainsworth lines of business.
• Use applicable tools / programs to track all opportunities and analyze the data to achieve sales targets.
• Ensure that a minimum of 50% of time is recoverable in projects/jobs sold.
• All other duties as required.

Qualifications:

• Post secondary technical degree or a 313A Refrigeration Journeyman License, Plumbing Journeyman License 306A, G1- TSSA Gas License or Professional Engineer designation.
• 10 years of Mechanical Systems Experience with knowledge of Air conditioning, Heating, Refrigeration, Steam, and Hydronic Systems.
• Background in responding to client inquires in a similar setting.
• Effective customer service skills.
• Excellent verbal and written communication skills.
• Proficiency with MS Office applications; Excel is essential.
• Demonstrated organizational, interpersonal, and time management skills.
• Ability to multi-task, work within a fast-paced environment, and prioritize conflicting demands.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.