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Added 51 mins ago
Plant Operator
Cargill
Odessa, SK
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain,…
Added 1 hour ago
Analyst, Consumer & Operator Insights
''
Toronto, ON
Full-time
Are you endlessly curious about why consumers make the choices they do? Do you love food, brands, and uncovering the stories behind the data? As the Consumer & Operator Insights Analyst,…
Added 1 hour ago
Business Development Analyst
Kanin Energy
Calgary, AB
Full-time
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Woodstock ONroute - Part Time and Full Time Crew Member - Starbucks
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Woodstock, ON
Full-time · Part-time
ONroute is the proud operator of 23 convenient plazas located along Highways 400 and 401. Our locations are designed to provide travellers with fresh and exciting food and beverage options,…
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Oven Operator
TreeHouse Foods
Kitchener, ON · ON Kitchener
Full-time
…directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our…
Added 3 hours ago
Account Director
AIP Connect
Toronto, ON
Full-time
Coordinate retailer, restaurant-group, and independent-operator interfaces through agreed client processes.
Added 3 hours ago
2041-Distribution Equipment Operator
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Richmond Hill, ON · ON Richmond Hill
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…directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our…
Added 4 hours ago
Production Operator
Darling Ingredients
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Reporting to the Production Supervisor, the Production Operator is responsible for operating the rendering/evaporator system within targets to produce fats and meals within the company…
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Reporting to the Production Supervisor, the Production Operator is responsible for operating the rendering/evaporator system within targets to produce fats and meals within the company…
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Forklift Operator
Americold
London, ON
Full-time
Under general supervision, the Forklift Operator will ensure safe and accurate receipt, storage, and shipment of food products utilizing equipment including, but not limited to, sit down…
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The Magnum Ice Cream Company
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Cafe Worker Casual
EHN Canada
Toronto, ON
Temporary
…recovery-focused environment. The Barista Manager serves as both a café operator and an ambassador for connection, compassion, and care within the…
Added 9 hours ago
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Canlan Sports
Saskatoon, SK
Full-time
…a team. As North America's largest private sector owner and operator off recreational sports complexes, Canlan Sports brings that belief to life across 15 multi-sport complexes and more…
Added 12 hours ago
Truck Receiver Operator
Roquette
Portage la Prairie, MB
Full-time
We are looking for our next Production Operator - Pea Reception & Loadout within our Production Operations team. Reporting to the Unit 1 Production Manager, this position is responsible for…
Added 14 hours ago
Truck Receiver Operator
Roquette
Portage la Prairie, MB
Full-time
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Added 17 hours ago
PLW Operator
Richardson International
Portage la Prairie, MB
Full-time
…agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada’s Best Managed Companies with over 4,000 employees across Canada, the US, the UK,…
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Skilled Operator
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Get ready to Own Impact as a Skilled Operator at Trouw Nutrition at St Marys ON, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the…
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Operate machines to grind, extract, mix, blend, cook, pack or otherwise process food or beverage products
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Added 22 hours ago
Processing Operator 1 - Night shift - Fixed term 12months
Kenvue
Guelph, ON
Full-time
A Compression Operator will face challenges in understanding tablet compression, troubleshooting defects such as weight variation, capping, and sticking, and balancing critical machine…
Added 23 hours ago
Processing Operator 1 - Night shift - Fixed term 12months
Kenvue
Guelph, ON
Full-time
A Compression Operator will face challenges in understanding tablet compression, troubleshooting defects such as weight variation, capping, and sticking, and balancing critical machine…

AIP Connect

Account Director

Toronto, ON, Canada

Pay: $115,000 - $125,000 a year
Job type: Full-time
Experience: Senior Account Ownership: 8+ years of agency experience with Account Director-level ownership of major clients and complex integrated programs.
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

Open Vacancy: This role is a current, active position and we are accepting applications.

Our client is an independently owned omnichannel marketing agency focused on insight-led shopper marketing, conversion and sales lift.

Our client is seeking a senior, hands-on Account Director to lead a new business and bring established-agency discipline to a lean, entrepreneurial team. In-depth retail and foodservice knowledge, on-premises marketing experience and omnichannel program leadership are essential.

The Role

You will be the senior day-to-day client lead and the accountable owner of account delivery, scope and commercial performance. The anticipated annual program comprises at least several mixed-complexity briefs: 12 received each quarter for execution in the following quarter. You will oversee current-quarter delivery while the next wave is being developed.

This role combines trusted client counsel with rigorous project and operational leadership. You will work with our client's strategy, creative, studio and media leads, external partners and specialist vendors. Bring practical systems and the confidence to challenge constructively. Project manager/producer support is intended to own detailed scheduling and task administration; you retain delivery accountability. Candidates may demonstrate market knowledge through relevant examples or a practical case.

\nResponsibilities

Project Management, Workflow & Operations

Own intake, brief clarification, complexity tiering, quarterly priorities, capacity planning, and delivery governance.
Establish workback schedules, dependencies, approval gates, and clear responsibilities with project-management support.
Lead the adoption of project management tools and standard templates for briefs, estimates, status reports, decisions, changes, and time tracking.
Personally prepare or challenge briefs, scopes, and schedules when needed.
Maintain a single portfolio view, surface delivery conflicts early, and negotiate realistic solutions over unachievable commitments.
Establish trusted client relationships and present an initial account-health and improvement plan based on feedback, workload, and delivery data.

Client Relationship Management

Build trusted relationships across shopper, brand, sales, foodservice/on-premises, procurement, and studio stakeholders.
Coordinate retailer, restaurant-group, and independent-operator interfaces through agreed client processes.
Lead presentations, status meetings, and business reviews, translating objectives into clear briefs and success measures.
Consolidate feedback, identify authorised decision-makers, and secure documented approvals.
Challenge conflicting priorities, incomplete briefs, scope changes, and compressed timelines with practical recommendations.

Account Growth & Retention

Build client confidence through reliable delivery and commercially useful advice.
Identify organic growth opportunities, develop proposals with relevant specialists, and ensure additional work is properly scoped and funded.
Focus initially on establishing a strong client/brand account rather than unrelated new-business prospecting.

Team Leadership

Lead assigned account and project management support, coordinating shared discipline leaders and external partners with President backing.
Set outputs, owners, and deadlines, mentor team members, and resolve delivery disagreements.
Integrate external creative and strategic experts into one workflow, holding senior contributors accountable while respecting discipline ownership.

Budget Management

Own account and project financial performance against targets across estimates, SOWs, resource budgets, POs, supplier commitments, change orders, and billing.
Review actual hours, committed costs, and forecast cost-to-complete to identify over-servicing and margin erosion early.
Keep agency fees, external delivery costs, and media spend distinct.
Secure approvals before incremental work or spending within delegated authority, escalating material commercial exceptions to the President.

Campaign Strategy & Planning

Work with business strategy, creative strategy, and conversion specialists to connect business objectives, shopper/guest insights, central ideas, and retailer/operator needs.
Challenge whether recommendations fit the occasion, meet the brief, and can be delivered within scope.
Preserve strategic continuity without replacing specialist leadership.

Retail & Omnichannel Activation

Translate core campaign platforms into channel-specific shopper journeys across retail, QSR, dining, and digital touchpoints.
Shape briefs, messaging maps, and activation toolkits tailored to promotional calendars, menus, and franchise vs. independent rollouts.
Coordinate media dependencies with specialist teams (foundational media knowledge preferred).

Production, Partners, & Approvals

Oversee pre-shop asset production, media deployment, and master-toolkit handoffs to client and internal studios.
Manage specialized partners for French adaptation, microsites, contest administration, and prize planning.
Enforce rigorous version control, proofing, and documented brand, legal, language, and technical approvals.

Campaign Analysis & Reporting

Agree on success metrics with client teams to turn conversion, participation, and sales data into actionable recommendations.
Deliver timely performance reporting tied to campaign briefs while tracking internal delivery health and financial performance.

Qualifications

Senior Account Ownership: 8+ years of agency experience with Account Director-level ownership of major clients and complex integrated programs.
Agency Operations: Background in integrated, shopper, or commerce agencies with direct use of structured briefing, resourcing, workflow, and financial-control processes.
Operational Capability: Proven record of implementing delivery systems, managing risk, and establishing practical processes in a smaller agency environment.
Commercial & Team Leadership: Strong budgeting, scoping, margin management, and experience directing cross-functional teams and external partners.
Retail & Channel Knowledge: In-depth knowledge of grocery, convenience, and liquor channels, major retail banners, provincial differences, and local promotional/approval processes.
Foodservice & On-Premises Expertise: Demonstrated leadership of on-premises marketing programs and deep knowledge of QSR, restaurant group, and independent operator dynamics, including menu, POS, and rollout needs.
Omnichannel Delivery: Ability to connect pre-shop, digital, retail, and on-premises touchpoints into coherent programs with clear briefs and success metrics.
Tools & Skills: Excellent writing, presentation, and negotiation skills; proficiency in Excel, PowerPoint, and structured project management tools; relevant degree or equivalent experience.

Strongly Preferred:

Sector experience across CPG, food/beverage (including alcohol), retail, or hospitality.
Familiarity with local regulatory considerations, category approval processes, and Quebec-market/French-adaptation requirements (French capability is an asset).

Success in the First 90 Days

First 30 days. Establish stakeholder, retailer/operator and approval maps; validate the brief pipeline and delivery boundaries; launch practical intake, workflow and commercial controls.

By 60 days. Embed the agreed Project workflow, portfolio calendar, resource plan and weekly time-and-cost review with project-management support.

By 90 days. Demonstrate controlled delivery, documented decisions and scope changes, reliable financial forecasts and an improvement plan based on actual workload and client feedback. Establish trusted working relationships with key client stakeholders and present an initial account-health and improvement plan based on client feedback, workload and delivery data.

The Opportunity

Bring the rigour of a larger agency to a business where your contribution is visible. You will work directly with the President, shape how a major account operates and help a senior integrated team deliver strong client outcomes without unnecessary bureaucracy.

$115,000 - $125,000 a year

AIP Connect believes in equal opportunity. Our recruitment consultants are committed to inclusive recruitment and selection practices and will not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.

Accessibility: If you need any accommodations during the interview process, please let us know.

Posted Salary: Actual compensation within this range will be determined based on job-related skills, relevant experience, education, and training. This range reflects base salary only and does not include eligibility for bonus program or other benefits.

For the most accurate and up-to-date details on this role, please refer directly to AIP Connect’s careers page, as third-party sites may not reflect current information.

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More about this job

Responsibilities

The Account Director will serve as the senior day-to-day client lead, overseeing account delivery, commercial performance, and project governance. They are responsible for building trusted client relationships, managing budgets, and leading cross-functional teams to execute integrated marketing programs.

Requirements

Candidates must have 8+ years of agency experience with a proven track record in shopper or commerce marketing and complex program leadership. Strong operational capability, financial management skills, and deep knowledge of retail and foodservice channels are required.

Skills

Account management
Shopper marketing
Omnichannel marketing
Project management
Budget management
Strategic planning
Retail marketing
Foodservice marketing
Workflow optimization
Financial forecasting
Team leadership
Business development
Data analysis
Presentation skills
Negotiation

Visa sponsorship

Not detected in the job text

Keywords

Account Director
Shopper Marketing
Omnichannel
Retail
Foodservice
QSR
Project Management
Budgeting
SOW
Workflow
Strategic Planning
CPG
Marketing Agency
Client Counsel
Conversion
Sales Lift
Excel
PowerPoint
Stakeholder Management
Business Reviews
Campaign Strategy
Activation
Production
Performance Reporting
Commercial Performance
Resource Planning
Governance
Integrated Marketing
Brand Management
Procurement

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