Jobs in Canada

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Added 7 mins ago
PT
Sales Manager
Point to Point Communications
Barrie, ON
- Full-time
…customers create safer, better-connected and more efficient…
Added 7 mins ago
W
Representative - Outside Sales
Wesco
Lethbridge, AB
- Full-time
…levels of the customers’ organizations including technical, operations, supply chain and executive management. You may be required to develop and deliver sales bids, presentations,…
Added 23 mins ago
Country Medical Head
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Oakville, ON
…Affairs team, this hybrid position based in our Oakville, ON…
Added 23 mins ago
Engineering Manager, Quality & Developer Experience - LUS
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Montreal, QC
…America's first automated bike-share system and continue to lead the micromobility revolution across the Americas, Europe, and the Middle East. We're not just a technology provider: we…
Added 38 mins ago
K
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Kandor
Vancouver, BC
- Part-time
Report any broken doors, glass, or other potential hazards immediately to the operations manager.
Added 38 mins ago
Porter
Kandor
Abbotsford, BC
Report any broken doors, glass, or other potential hazards immediately to the operations manager.
Added 52 mins ago
W
Principal Mechanical Engineer
Worley
Toronto, ON
- Full-time
…engineering solutions for process plants, mining and metals operations, energy facilities, laboratories, industrial buildings, control rooms, substations and other critical infrastructure…
Added 52 mins ago
F
Project Manager - Mining & Metals
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Vancouver, BC
- Full-time
…significant and complex scope on a major project. You will lead multidisciplinary teams to plan, direct, and execute work requiring a safety focused mindset, strategic aptitude, technical…
Added 1 hour ago
PG
Service Manager
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- Full-time
Lead, coach, and develop Service Technicians, Team Leads/Supervisors, and Coordinators.
Added 1 hour ago
MA
IAM RBAC Business Solution Analyst Lead
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Toronto, ON
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Added 1 hour ago
MA
Oliver Wyman Actuarial - Senior Manager - Life Practice
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Toronto, ON
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Added 1 hour ago
MA
Oliver Wyman - Senior Lead AI Developer
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Toronto, ON
- Full-time
…so our clients are ready for tomorrow’s risks and optimize operations for the future. Above all, we work collaboratively with our clients’ leaders, employees, stakeholders, and customers to…
Added 1 hour ago
Senior Product Manager - Tokenization & Stablecoin Infrastructure
BitGo
Toronto, ON
Lead and motivate a cross-functional team of engineers, designers, and operations and compliance partners to build institutional-grade solutions.
Added 1 hour ago
LH
Product Manager, Referral Management
Lifemark Health Group
Brampton, ON
- $95,000 to $110,000 CAD / year
- Full-time
This is a hybrid position (4 days per week in office from 1 of our office locations below and 1 day remote)
Added 1 hour ago
LH
Product Manager, Referral Management
Lifemark Health Group
Toronto, ON · North York, ON
- $95,000 to $110,000 CAD / year
- Full-time
This is a hybrid position (4 days per week in office from 1 of our office locations below and 1 day remote)
Added 1 hour ago
LH
Clinic Director
Lifemark Health Group
Trenton, ON
- $80,622 to $118,246 CAD / year
- Full-time
Are you a visionary Physiotherapist that is willing to lead a dynamic team, foster clinical excellence, and make a tangible impact on community health? PhysioHouse Trenton , a proud member…
Added 1 hour ago
LH
Clinic Director
Lifemark Health Group
Prince Edward, ON
- $80,622 to $118,246 CAD / year
- Full-time
Are you a visionary Physiotherapist that is willing to lead a dynamic team, foster clinical excellence, and make a tangible impact on community health? PhysioHouse Picton , a proud member…
Added 2 hours ago
AC
CRM & CDP Solution Analyst
Air Canada Vacations
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 2 hours ago
NC
Operations Manager – Distribution Center Operations
NAPA Canada
Toronto, ON
- Full-time
Lead Distribution Center operations to achieve financial, operational, and customer service goals.
Added 2 hours ago
AC
CRM & CDP Technical - Integration Analyst
Air Canada Vacations
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 2 hours ago
WM
Office Manager
WellOne Medical Centre
Toronto, ON
- Full-time
Role Description The Office Manager is a full-time, on-site role based at WellOne Medical Centre in Toronto, ON. This role oversees day-to-day office operations, including coordinating…
Added 2 hours ago
NC
Operations Manager – Distribution Center Operations
NAPA Canada
Cambridge, ON
- Full-time
Lead Distribution Center operations to achieve financial, operational, and customer service goals.
Added 2 hours ago
OP
Supervisor, Property Operations
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- Full-time
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Added 2 hours ago
Staff Machine Learning Engineer, AdTech
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Toronto, ON
…now scaling these capabilities across our global marketing operations. Our team’s key responsibilities include designing, building, maintaining autonomous decision-making systems, advanced…
Added 2 hours ago
CC
Assistant Store Manager
Canna Cabana
Ancaster, ON
- $19.5 to $21.5 CAD / hour
- Full-time
Must have proficiency in Microsoft Office

Air Canada Vacations

CRM & CDP Solution Analyst

Greater Montreal Metropolitan Area, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Work location: Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Experience: 5+ years of experience as a Business Analyst, Solution Analyst, or Functional Analyst
Posting language: English
Posted: Nov 11, 2026

Original job description

Who We Are

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by November 27, 2026 to be considered for this exciting opportunity.

What You'll Be Doing

Air Canada Vacations is embarking on a major transformation through the Leapfrog program, including the implementation of a new Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP).

We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work closely with business stakeholders, IT teams, and external system integrators to ensure that customer, sales, service, and marketing requirements are translated into scalable, best‑practice CRM and CDP solutions.

This is a hands‑on delivery role focused on implementation and transition to support.

Key Responsibilities

Act as the functional subject matter expert (SME) for Microsoft Dynamics CRM and Bloomreach CDP during implementation
Lead the elicitation, analysis, and documentation of business requirements across:
Customer Service and Call Centre operations
Marketing, campaigns, journeys, and personalization
Sales and customer lifecycle management
Translate business needs into:
CRM configurations (entities, processes, workflows)
CDP use cases (segmentation, identity resolution logic, activation rules)
Collaborate with external System Integrators to:
Review and validate functional designs
Ensure alignment with ACV business objectives and best practices
Balance out‑of‑the‑box capabilities versus custom solutions
Define and manage:
User stories, use cases, and acceptance criteria
End‑to‑end business scenarios spanning CRM and CDP
Support User Acceptance Testing (UAT), defect triage, and go‑live readiness
Contribute to internal knowledge transfer and post‑implementation support readiness

What You Bring To The Team

Bachelor’s degree in Information Systems, Business, Computer Science, Engineering, or a related field
An equivalent combination of education and relevant experience will be considered
Microsoft Dynamics 365 certifications (e.g., Customer Engagement, Sales, Customer Service, or Marketing)
Customer Data Platform (CDP) or marketing technology certifications (e.g., Bloomreach, Salesforce CDP, Adobe)
Business Analysis certifications (e.g., CBAP, CCBA, PMI‑PBA)
Agile / delivery framework certifications (e.g., Scrum, SAFe, Agile BA)

Required Qualifications

5+ years of experience as a Business Analyst, Solution Analyst, or Functional Analyst
Hands on experience with Microsoft Dynamics 365 CRM (Sales, Service, Marketing modules)
Practical experience with a Customer Data Platform (CDP) or marketing data platform (e.g., Bloomreach, Salesforce CDP, Adobe, Tealium)
Strong understanding of:
Customer data models and 360 concepts
Segmentation, customer journeys, and personalization
Omnichannel customer experience
Proven ability to work effectively with business stakeholders, IT teams, and external vendors
Excellent communication, facilitation, and documentation skills
Bilingual in French and English (Verbal & Written)

Technical Skills

Configuration‑driven CRM solutions (no‑code / low‑code mindset)
CDP experience (Bloomreach preferred): segmentation, journeys, activation
Customer 360 concepts: identity resolution, deduplication, unified profiles
CRM–CDP integration literacy (data flows and dependencies)
Data ingestion concepts: real‑time and batch
Journey and campaign analytics requirements (ROI, conversion, response rates)

Leadership & Interpersonal Skills

Strong verbal and written communication skills
Ability to engage and influence stakeholders across business and IT
Collaborative, team‑oriented working style
Ability to lead workshops and functional discussions
Influence decisions without formal authority
Sound judgment and decision‑making skills
Comfortable leading through ambiguity and change

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.  

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead functional analysis and business requirements for Microsoft Dynamics CRM and Bloomreach CDP implementation, translating customer service, marketing, and sales needs into scalable platform configurations and use cases. Collaborate with stakeholders and system integrators on solution design, user stories, testing, go-live readiness, and transition to ongoing support.

Requirements

Requires at least five years of business, solution, or functional analysis experience, hands-on Microsoft Dynamics 365 CRM experience, and practical experience with a CDP or marketing data platform. Candidates should understand customer data, segmentation, journeys, personalization, and omnichannel experiences, communicate effectively with business and technical teams, and be fluent in written and spoken French and English.

Skills

Microsoft Dynamics 365 CRM
Bloomreach CDP
Business Analysis
Requirements Elicitation
CRM Configuration
Customer Data Models
Customer 360
Segmentation
Customer Journeys
Personalization
Identity Resolution
CRM-CDP Integration
Data Ingestion
User Acceptance Testing
Stakeholder Management
Bilingual Communication

Benefits

Employee Travel Privileges
Hybrid Work Model
Health Insurance
Dental Insurance
Training and Development

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Bloomreach
Customer Data Platform
CRM
Customer Engagement
Sales
Customer Service
Marketing
Business Analysis
Functional Analysis
Requirements Elicitation
CRM Configuration
Workflows
Segmentation
Customer Journeys
Personalization
Customer 360
Identity Resolution
Deduplication
Unified Profiles
CRM-CDP Integration
Data Flows
Real-Time Data Ingestion
Batch Data Ingestion
Campaign Analytics
User Acceptance Testing
Agile
Scrum
SAFe
Stakeholder Management

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Jobs in Canada