Jobs in Canada

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Added 5 mins ago
PG
Electrical Construction Project Manager
Plan Group Inc.
Ottawa, ON
- Full-time
Work full time on site with direct control, accountability, and responsibility for critical and complex work packages.
Added 5 mins ago
MA
Oliver Wyman - Senior Lead AI Developer
Marsh Agency
Toronto, ON
- Full-time
…so our clients are ready for tomorrow’s risks and optimize operations for the future. Above all, we work collaboratively with our clients’ leaders, employees, stakeholders, and customers to…
Added 5 mins ago
Senior Product Manager - Tokenization & Stablecoin Infrastructure
BitGo
Toronto, ON
This role requires being full-time onsite at our Toronto office to support collaborative team dynamics and innovative problem-solving.
Added 20 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Shelburne, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 20 mins ago
LC
Produce Department Manager Full Time Day
Loblaw Companies Limited
Smithers, BC
- Full-time
- Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 34 mins ago
LH
Clinic Director
Lifemark Health Group
Trenton, ON
- $80,622 to $118,246 CAD / year
- Full-time
Are you a visionary Physiotherapist that is willing to lead a dynamic team, foster clinical excellence, and make a tangible impact on community health? PhysioHouse Trenton , a proud member…
Added 34 mins ago
LH
Clinic Director
Lifemark Health Group
Prince Edward, ON
- $80,622 to $118,246 CAD / year
- Full-time
Are you a visionary Physiotherapist that is willing to lead a dynamic team, foster clinical excellence, and make a tangible impact on community health? PhysioHouse Picton , a proud member…
Added 34 mins ago
Assistant Store Lead
Spark New Zealand
Hamilton, ON
As an Assistant Store Lead, you will be responsible for:
Added 49 mins ago
AC
CRM & CDP Solution Analyst
Air Canada Vacations
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 49 mins ago
G
Site Safety Manager - Industrial & Nuclear Projects
Ganotec
Clarington, ON
- Full-time
The Site Safety Manager will work closely with project leadership, field operations, clients and subcontractors to establish a strong safety culture and ensure work is planned and executed…
Added 49 mins ago
AC
CRM & CDP Technical - Integration Analyst
Air Canada Vacations
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 49 mins ago
WM
Office Manager
WellOne Medical Centre
Toronto, ON
- Full-time
Role Description The Office Manager is a full-time, on-site role based at WellOne Medical Centre in Toronto, ON. This role oversees day-to-day office operations, including coordinating…
Added 49 mins ago
SD
Pharmacist
Shoppers Drug Mart
Surrey, BC
- Full-time
Work 7 nights, then enjoy a full week off - every other week. If you love independent practice, a calmer pace to focus on patient care, and real time for family, travel or life outside…
Added 1 hour ago
CC
Assistant Store Manager
Canna Cabana
Ancaster, ON
- $19.5 to $21.5 CAD / hour
- Full-time
Must have proficiency in Microsoft Office
Added 1 hour ago
GW
Office Services Clerk, Mailroom, Print Shop
Gowling WLG
Ottawa, ON
- $42,000 to $48,000 CAD / year
- Full-time
…everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These…
Added 1 hour ago
IT
Electrical & Instrumentation Coordinator
Irving Tissue
Toronto, ON
- Full-time
…includes Irving Tissue, was declared carbon neutral for the first time in 2020 and each full year…
Added 1 hour ago
EI
Manager, Project Delivery
Edmonton International Airport (YEG)
Edmonton, AB
- Full-time
Added 1 hour ago
IF
Senior Business Analyst (Bilingual Spanish/English)
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…financial services partners, you’ll be able to realize your full…
Added 1 hour ago
K
Logistics Coordinator (11p-7a)
Kuehne+Nagel
Brampton, ON
- $44,000 to $68,000 CAD / year
- Full-time
…must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer…
Added 1 hour ago
GC
Senior CPA
Gondaliya CPA
Mississauga, ON
- Full-time
Cross-border corporate files, consultation-to-close experience and corporate records work.
Added 1 hour ago
U
Country Medical Head
UCB
Oakville, ON
- Full-time
You will lead the country medical strategy and its execution across the portfolio, connecting global priorities with local patient, scientific, evidence, and healthcare needs. As the senior…
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 1 hour ago
A
Regional Marketing Manager- Edmonton Store Support Centre Office
AutoCanada
Calgary, AB
- Other
You'll act as a strategic partner to your dealers and work alongside our Media, Design, Web, and Operations teams to turn business problems into strategic marketing solutions across…
Added 1 hour ago
CG
Snowplow / Heavy Equipment Operator
CSL Group Ltd
Whitby, ON
- Full-time
Opportunity for full-time, year-round employment if desired at the end of the contract

Air Canada Vacations

CRM & CDP Solution Analyst

Greater Montreal Metropolitan Area, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Work location: Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Experience: 5+ years of experience as a Business Analyst, Solution Analyst, or Functional Analyst
Posting language: English
Posted: Nov 11, 2026

Original job description

Who We Are

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by November 27, 2026 to be considered for this exciting opportunity.

What You'll Be Doing

Air Canada Vacations is embarking on a major transformation through the Leapfrog program, including the implementation of a new Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP).

We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work closely with business stakeholders, IT teams, and external system integrators to ensure that customer, sales, service, and marketing requirements are translated into scalable, best‑practice CRM and CDP solutions.

This is a hands‑on delivery role focused on implementation and transition to support.

Key Responsibilities

Act as the functional subject matter expert (SME) for Microsoft Dynamics CRM and Bloomreach CDP during implementation
Lead the elicitation, analysis, and documentation of business requirements across:
Customer Service and Call Centre operations
Marketing, campaigns, journeys, and personalization
Sales and customer lifecycle management
Translate business needs into:
CRM configurations (entities, processes, workflows)
CDP use cases (segmentation, identity resolution logic, activation rules)
Collaborate with external System Integrators to:
Review and validate functional designs
Ensure alignment with ACV business objectives and best practices
Balance out‑of‑the‑box capabilities versus custom solutions
Define and manage:
User stories, use cases, and acceptance criteria
End‑to‑end business scenarios spanning CRM and CDP
Support User Acceptance Testing (UAT), defect triage, and go‑live readiness
Contribute to internal knowledge transfer and post‑implementation support readiness

What You Bring To The Team

Bachelor’s degree in Information Systems, Business, Computer Science, Engineering, or a related field
An equivalent combination of education and relevant experience will be considered
Microsoft Dynamics 365 certifications (e.g., Customer Engagement, Sales, Customer Service, or Marketing)
Customer Data Platform (CDP) or marketing technology certifications (e.g., Bloomreach, Salesforce CDP, Adobe)
Business Analysis certifications (e.g., CBAP, CCBA, PMI‑PBA)
Agile / delivery framework certifications (e.g., Scrum, SAFe, Agile BA)

Required Qualifications

5+ years of experience as a Business Analyst, Solution Analyst, or Functional Analyst
Hands on experience with Microsoft Dynamics 365 CRM (Sales, Service, Marketing modules)
Practical experience with a Customer Data Platform (CDP) or marketing data platform (e.g., Bloomreach, Salesforce CDP, Adobe, Tealium)
Strong understanding of:
Customer data models and 360 concepts
Segmentation, customer journeys, and personalization
Omnichannel customer experience
Proven ability to work effectively with business stakeholders, IT teams, and external vendors
Excellent communication, facilitation, and documentation skills
Bilingual in French and English (Verbal & Written)

Technical Skills

Configuration‑driven CRM solutions (no‑code / low‑code mindset)
CDP experience (Bloomreach preferred): segmentation, journeys, activation
Customer 360 concepts: identity resolution, deduplication, unified profiles
CRM–CDP integration literacy (data flows and dependencies)
Data ingestion concepts: real‑time and batch
Journey and campaign analytics requirements (ROI, conversion, response rates)

Leadership & Interpersonal Skills

Strong verbal and written communication skills
Ability to engage and influence stakeholders across business and IT
Collaborative, team‑oriented working style
Ability to lead workshops and functional discussions
Influence decisions without formal authority
Sound judgment and decision‑making skills
Comfortable leading through ambiguity and change

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.  

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead functional analysis and business requirements for Microsoft Dynamics CRM and Bloomreach CDP implementation, translating customer service, marketing, and sales needs into scalable platform configurations and use cases. Collaborate with stakeholders and system integrators on solution design, user stories, testing, go-live readiness, and transition to ongoing support.

Requirements

Requires at least five years of business, solution, or functional analysis experience, hands-on Microsoft Dynamics 365 CRM experience, and practical experience with a CDP or marketing data platform. Candidates should understand customer data, segmentation, journeys, personalization, and omnichannel experiences, communicate effectively with business and technical teams, and be fluent in written and spoken French and English.

Skills

Microsoft Dynamics 365 CRM
Bloomreach CDP
Business Analysis
Requirements Elicitation
CRM Configuration
Customer Data Models
Customer 360
Segmentation
Customer Journeys
Personalization
Identity Resolution
CRM-CDP Integration
Data Ingestion
User Acceptance Testing
Stakeholder Management
Bilingual Communication

Benefits

Employee Travel Privileges
Hybrid Work Model
Health Insurance
Dental Insurance
Training and Development

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Bloomreach
Customer Data Platform
CRM
Customer Engagement
Sales
Customer Service
Marketing
Business Analysis
Functional Analysis
Requirements Elicitation
CRM Configuration
Workflows
Segmentation
Customer Journeys
Personalization
Customer 360
Identity Resolution
Deduplication
Unified Profiles
CRM-CDP Integration
Data Flows
Real-Time Data Ingestion
Batch Data Ingestion
Campaign Analytics
User Acceptance Testing
Agile
Scrum
SAFe
Stakeholder Management

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Jobs in Canada