Jobs in Canada

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Added 1 hour ago
NB
Senior Trading Support Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Trading Support Analyst in the Capital Markets Operations team at National Bank means acting as an over-the-counter (OTC) operations specialist. In this role, you…
Added 11 hours ago
HC
Accounting Analyst/Associate - North York, Toronto, ON. Hybrid
HearingLife Canada
Toronto, ON · North York, ON
- Full-time
Reporting directly to the Senior Manager, Finance & Administration, the Accounting Analyst will assist with various accounting analysis, operational improvement, ledger maintenance, and…
Added 12 hours ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
Reporting to the Director, Corporate Lending & Trade Finance Operations Change, the Operations Analyst III is a senior individual contributor within CLO Business Support (BST), providing…
Added 12 hours ago
Accounting Analyst/Associate - North York, Toronto, ON. Hybrid
Demant Group
Toronto, ON
Reporting directly to the Senior Manager, Finance & Administration, the Accounting Analyst will assist with various accounting analysis, operational improvement, ledger maintenance, and…
Added 13 hours ago
GL
Senior Channel Reporting Analyst (Compensation & Incentives)
goeasy Ltd.
Mississauga, ON
- Full-time
goeasy Ltd. is seeking a Senior Channel Reporting Analyst (Compensation & Incentives) to support our Channel Planning team. Your responsibilities will be to engage Channel leadership in the…
Added 14 hours ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
Reporting to the Director, Corporate Lending & Trade Finance Operations Change, the Operations Analyst III is a senior individual contributor within CLO Business Support (BST), providing…
Added 15 hours ago
AC
Vice President of Marketing And Business Development
Agentis Capital
Vancouver, BC
- Full-time
Flexibility in how you work: join full-time, or on a fractional basis of approximately three days per week, with competitive compensation either way
Added 15 hours ago
OT
Senior Product Marketing Manager
Open Text Corporation
Richmond Hill, ON · Waterloo, ON
- Other
Reporting to the Senior Director of Product Marketing for Experience, you’ll collaborate closely with Digital Fax Product Management, Sales, Sales Enablement, Analyst Relations, Demand…
Added 15 hours ago
FI
Bilingual Financial Business Analyst - Spanish
FP Inc.
Toronto, ON
- $50 to $61 CAD / hour
- Contract
Monitoring market trends and regulatory developments and providing insights and recommendations to senior leadership.
Added 16 hours ago
C
FX Client Testing Support - Applications Development Analyst, AVP
Citi
Mississauga, ON
- Full-time
Citi is hiring a Senior Applications Developer, FX Client Testing to join the FX Technology Client Testing Support team, a global function supporting client onboarding, testing, and…
Added 17 hours ago
JC
Senior Accounting Analyst
JAM CRM
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Sr. Accounting Analyst plays a key role in supporting the company's financial operations by ensuring the accuracy, integrity, and timely completion of accounting, billing, and financial…
Added 17 hours ago
SL
Senior Analyst - Wealth Product
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Support the Director, Product Strategy and Management with the ongoing development and enhancement, and day-to-day operations of the Managed Platform (SMA/UMA)
Added 17 hours ago
KM
Cyber Security Analyst (GTA)
Konica Minolta Business Solutions, U.S.A., Inc.
Mississauga, ON
- Full-time
The Cyber Security Analyst will have a “hands-on” role performing daily tasks and maintenance to security related systems, as necessary. The analyst will be responsible for daily tasks and…
Added 18 hours ago
RM
Senior Analyst, Financial Planning & Analysis
RFA Mortgage Corporation
Toronto, ON
- Full-time
Senior Analyst, Financial Planning & Analysis – RFA Mortgage Corporation
Added 18 hours ago
KM
Cyber Security Analyst (GTA)
Konica Minolta Business Solutions Canada
Mississauga, ON
- $62,800.26 to $90,276 CAD / year
- Full-time
The Cyber Security Analyst will have a “hands-on” role performing daily tasks and maintenance to security related systems, as necessary. The analyst will be responsible for daily tasks and…
Added 18 hours ago
Senior Analyst, Financial Planning & Analysis - RFA Mortgage Corporation
RFA
Toronto, ON
Senior Analyst, Financial Planning & Analysis – RFA Mortgage Corporation
Added 18 hours ago
LC
Senior Analyst, Financial Reporting
Lightspeed Commerce
Montreal, QC
- Full-time
We’re looking for a Senior Analyst, Financial Reporting to join our Finance team. You will be a key member of the Financial Reporting team and a hands-on contributor to the quarterly and…
Added 20 hours ago
OR
Senior Business Intelligence Analyst
OSL Retail Services Inc
Mississauga, ON
- Other
We are seeking a Senior Business Intelligence Analyst. Reporting to the Manager Data Analytics, our ideal candidate is responsible for monitoring, assessing and drawing insights related to…
Added 20 hours ago
LC
Senior Analyst, Financial Reporting
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior Analyst, Financial Reporting to join our Finance team. You will be a key member of the Financial Reporting team and a hands-on contributor to the quarterly and…
Added 1 day ago
BP
Data Analyst
Bondi Produce and Specialty Foods
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Senior Analyst with a dotted line to VP, Finance, the Data Analyst shall handle the analysis and interpretation of market data. The Data Analyst will work closely with…
Added 1 day ago
MA
Senior Investment Technical Products Sales
Marsh Agency
Toronto, ON
- Contract
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 day ago
AC
CRM & CDP Solution Analyst
Air Canada Vacations
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 1 day ago
CC
Senior Analyst, Commercial - Sparkling
Coca-Cola Canada Bottling Limited
Toronto, ON
- Volunteer
The Senior Analyst, Commercial – Sparkling turns data into the insights that help grow one of Canada's most dynamic beverage portfolios. In this role, your analysis will directly influence…
Added 1 day ago
BI
Investment Bank Diversified Industries, Analyst
Barclays Investment Bank
Toronto, ON
- Full-time
Join Barclays Canada as an Investment Bank Diversified Industries, Analyst, where you advise clients on a wide range of strategic transactions. You will have the opportunity to conduct…
Added 1 day ago
L
Senior Analyst - Retail Analytics
lululemon
Vancouver, BC
- Full-time
Work is performed onsite, minimum 4 days per week.

Air Canada Vacations

CRM & CDP Solution Analyst

Greater Montreal Metropolitan Area, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Work location: Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Experience: 5+ years of experience as a Business Analyst, Solution Analyst, or Functional Analyst
Posting language: English
Posted: Nov 11, 2026

Original job description

Who We Are

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by November 27, 2026 to be considered for this exciting opportunity.

What You'll Be Doing

Air Canada Vacations is embarking on a major transformation through the Leapfrog program, including the implementation of a new Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP).

We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work closely with business stakeholders, IT teams, and external system integrators to ensure that customer, sales, service, and marketing requirements are translated into scalable, best‑practice CRM and CDP solutions.

This is a hands‑on delivery role focused on implementation and transition to support.

Key Responsibilities

Act as the functional subject matter expert (SME) for Microsoft Dynamics CRM and Bloomreach CDP during implementation
Lead the elicitation, analysis, and documentation of business requirements across:
Customer Service and Call Centre operations
Marketing, campaigns, journeys, and personalization
Sales and customer lifecycle management
Translate business needs into:
CRM configurations (entities, processes, workflows)
CDP use cases (segmentation, identity resolution logic, activation rules)
Collaborate with external System Integrators to:
Review and validate functional designs
Ensure alignment with ACV business objectives and best practices
Balance out‑of‑the‑box capabilities versus custom solutions
Define and manage:
User stories, use cases, and acceptance criteria
End‑to‑end business scenarios spanning CRM and CDP
Support User Acceptance Testing (UAT), defect triage, and go‑live readiness
Contribute to internal knowledge transfer and post‑implementation support readiness

What You Bring To The Team

Bachelor’s degree in Information Systems, Business, Computer Science, Engineering, or a related field
An equivalent combination of education and relevant experience will be considered
Microsoft Dynamics 365 certifications (e.g., Customer Engagement, Sales, Customer Service, or Marketing)
Customer Data Platform (CDP) or marketing technology certifications (e.g., Bloomreach, Salesforce CDP, Adobe)
Business Analysis certifications (e.g., CBAP, CCBA, PMI‑PBA)
Agile / delivery framework certifications (e.g., Scrum, SAFe, Agile BA)

Required Qualifications

5+ years of experience as a Business Analyst, Solution Analyst, or Functional Analyst
Hands on experience with Microsoft Dynamics 365 CRM (Sales, Service, Marketing modules)
Practical experience with a Customer Data Platform (CDP) or marketing data platform (e.g., Bloomreach, Salesforce CDP, Adobe, Tealium)
Strong understanding of:
Customer data models and 360 concepts
Segmentation, customer journeys, and personalization
Omnichannel customer experience
Proven ability to work effectively with business stakeholders, IT teams, and external vendors
Excellent communication, facilitation, and documentation skills
Bilingual in French and English (Verbal & Written)

Technical Skills

Configuration‑driven CRM solutions (no‑code / low‑code mindset)
CDP experience (Bloomreach preferred): segmentation, journeys, activation
Customer 360 concepts: identity resolution, deduplication, unified profiles
CRM–CDP integration literacy (data flows and dependencies)
Data ingestion concepts: real‑time and batch
Journey and campaign analytics requirements (ROI, conversion, response rates)

Leadership & Interpersonal Skills

Strong verbal and written communication skills
Ability to engage and influence stakeholders across business and IT
Collaborative, team‑oriented working style
Ability to lead workshops and functional discussions
Influence decisions without formal authority
Sound judgment and decision‑making skills
Comfortable leading through ambiguity and change

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.  

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead functional analysis and business requirements for Microsoft Dynamics CRM and Bloomreach CDP implementation, translating customer service, marketing, and sales needs into scalable platform configurations and use cases. Collaborate with stakeholders and system integrators on solution design, user stories, testing, go-live readiness, and transition to ongoing support.

Requirements

Requires at least five years of business, solution, or functional analysis experience, hands-on Microsoft Dynamics 365 CRM experience, and practical experience with a CDP or marketing data platform. Candidates should understand customer data, segmentation, journeys, personalization, and omnichannel experiences, communicate effectively with business and technical teams, and be fluent in written and spoken French and English.

Skills

Microsoft Dynamics 365 CRM
Bloomreach CDP
Business Analysis
Requirements Elicitation
CRM Configuration
Customer Data Models
Customer 360
Segmentation
Customer Journeys
Personalization
Identity Resolution
CRM-CDP Integration
Data Ingestion
User Acceptance Testing
Stakeholder Management
Bilingual Communication

Benefits

Employee Travel Privileges
Hybrid Work Model
Health Insurance
Dental Insurance
Training and Development

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Bloomreach
Customer Data Platform
CRM
Customer Engagement
Sales
Customer Service
Marketing
Business Analysis
Functional Analysis
Requirements Elicitation
CRM Configuration
Workflows
Segmentation
Customer Journeys
Personalization
Customer 360
Identity Resolution
Deduplication
Unified Profiles
CRM-CDP Integration
Data Flows
Real-Time Data Ingestion
Batch Data Ingestion
Campaign Analytics
User Acceptance Testing
Agile
Scrum
SAFe
Stakeholder Management

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Jobs in Canada