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Added 12 mins ago
R
Spécialiste des systèmes de contrôle / Control Systems Specialist
RTX
Longueuil, QC
- Full-time
Added 12 mins ago
GS
Vice President, Edmonton Manufacturing Operations and Site Head
Gilead Sciences
AB · CA - AB - Edmonton
- Full-time
…across Manufacturing, Packaging, Analytical Operations, Quality, Engineering and Maintenance, Supply Chain, Technical Operations, Finance, Human Resources, Legal, Information Technology,…
Added 12 mins ago
PP
Senior Manager, Engineering & Maintenance
Piramal Pharma Ltd
Aurora, ON
- Full-time
Lead the Engineering and Maintenance functions for the Aurora site, ensuring facilities, utilities and manufacturing equipment are safe, compliant, reliable and capable of supporting site…
Added 12 mins ago
DC
Senior System Engineer
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- Full-time
The Senior Systems Engineer is a customer-focused role responsible for to helping us design, characterize and verify key technologies on world-class mass spectrometers. In this capacity,…
Added 12 mins ago
Sr. Product Designer-AutoSync Retail Operations
AutoTrader.ca
Toronto, ON
We’re looking for an experienced Senior Product Designer to join AutoSync and help shape the future of our dealership CRM. Our mission is to help automotive dealerships build stronger…
Added 12 mins ago
EE
Senior Sales Manager - BESS
Envision Energy
Quebec, QC
- Full-time
Senior Sales Manager – Battery Energy Storage Systems (BESS)
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Project Engineer/Analyst
Kinectrics
Tiverton, NS
- Full-time
…Trusted by clients worldwide, our employees provide expertise in engineering, testing, and inspection across a wide range of services. With offices worldwide and independent laboratories…
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Senior Cloud Engineer
QualityAI
Canada
- Full-time
QualityAI is an AI-first quality engineering company helping enterprises deploy and scale complex systems with greater confidence. Operating across data, models, platforms, infrastructure,…
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NF
Director of Quality
New Flyer
Winnipeg, MB
- Full-time
Keep senior leadership informed about quality performance, major risks, and recovery plans, and focus resources on the issues with the greatest impact.
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React Native - Mobile FullStack Developer
Zoho
Toronto, ON
- Contract
As a Senior Full Stack Software Engineer in our US Retirement technology organization, you will design, build, and ship high-quality mobile and backend solutions that serve our Retirement…
Added 12 mins ago
HC
Senior Electrical Engineer
H.S.P. Consultants Inc.
Long Sault, ON
- Full-time
HSP Engineering & Environmental Services has an immediate opening for an experienced Electrical Engineer. to assume the role of Electrical Engineering Department Manager, this is a career…
Added 12 mins ago
TD
Head of Finance
Tetra Digital Group
Toronto, ON
- Full-time
You’ll report to our [CEO], work directly with senior leaders of the firm, the board and its audit committee, and partner closely with our compliance, legal, engineering, and partnerships…
Added 12 mins ago
VD
Senior Director, Strategic Initiatives & Execution (Office of the CEO)
Visual Defence
Richmond Hill, ON
- Full-time
Visual Defence is seeking an accomplished, hands on senior business leader to work directly with the CEO in driving strategic priorities, improving organizational performance, and…
Added 26 mins ago
LC
Director, Product Management (Payments)
Lightspeed Commerce, Inc.
Remote, Canada
- $220,000 to $250,000 CAD / year
- Full-time
- Remote
…business within Financial Services. You will lead Group PMs and Senior PMs across North America and EMEA, and you will be accountable for payments penetration and GPV growth across our…
Added 26 mins ago
AC
Senior Purchasing And Procurement Coordinator
Aston Carter
Burlington, ON
- $75,000 to $85,000 CAD / year
- Full-time
…and automation sectors. You will work extensively with ERP systems such as SyAcc and tools like Microsoft Excel to manage purchasing data and reports. The environment is fast-paced and…
Added 26 mins ago
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Activision 2027 Summer Internshps - Game Engineering (Vancouver)
Activision
Vancouver, BC
- Internship
As a Gameplay Engineering Intern, you will be fully embedded into our core engine and gameplay team rather than working on isolated side projects. You will do the same hands-on, high-impact…
Added 41 mins ago
Data Scientist, FX Quantitative Research
Stripe
Toronto, ON
You'll be the senior quantitative lead for FX within Treasury Finance Data Science. You'll co-build with Treasury, the FX hedging team, Finance, and Engineering: shaping the research…
Added 41 mins ago
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Staff Software Engineer - II (KeyCite)
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Lead complex engineering initiatives, designing and delivering end-to-end solutions for large-scale, business-critical systems.
Added 41 mins ago
Senior Customer Engineer, Named Enterprise - Montreal, QC
Cloudflare
Montreal, QC
…Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a…
Added 41 mins ago
C
Senior Automation Test Lead
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Senior Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in…
Added 41 mins ago
AI Engineer, Platform and Runtime
HS Financial Technologies
Halifax, NS
As a Senior AI Platform and Runtime Engineer, you will build and operate HS Financial Technologies' shared AWS platform for AI applications and agents. AWS is the primary platform, while…
Added 41 mins ago
EC
Intermediate - Senior Structural Engineer
EnGlobe Corp.
Victoria, BC
- Full-time
Herold Engineering is looking for a Senior Structural Engineer with a minimum of 10 years of experience specializing in structures to work on a variety of projects; mainly in British…
Added 41 mins ago
AM
Senior Infrastructure Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
We are looking for a Senior Infrastructure Engineer to own the platforms used to build and validate AMD software at scale. These platforms include large on-premises and cloud compute…
Added 42 mins ago
NG
Tax Analyst - Business Incentive
NFI Group Inc.
Winnipeg, MB
- Full-time
…NFI currently offers the widest range of sustainable drive systems available, including zero-emission electric (trolley, battery, and fuel cell), natural gas, electric hybrid, and clean…
Added 42 mins ago
TT
Senior Electrical Engineer
Torus Talent
Vancouver, BC · Greater Vancouver, BC
- $120,000 to $145,000 CAD / year
- Full-time
Our client, a well-established multidisciplinary engineering consulting firm, is seeking an Senior Electrical Engineer to join its growing team in Vancouver, BC.

Air Canada Vacations

CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 5+ years of experience as a Business Analyst, Solution Analyst, or Functional Analyst
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by November 6, 2026, 2026 to be considered for this exciting opportunity.

What You'll Be Doing

Air Canada Vacations is embarking on a major transformation through the Leapfrog program, including the implementation of a new Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP).

We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work closely with business stakeholders, IT teams, and external system integrators to ensure that customer, sales, service, and marketing requirements are translated into scalable, best‑practice CRM and CDP solutions.

This is a hands‑on delivery role focused on implementation and transition to support.

Key Responsibilities

Act as the functional subject matter expert (SME) for Microsoft Dynamics CRM and Bloomreach CDP during implementation
Lead the elicitation, analysis, and documentation of business requirements across:
Customer Service and Call Centre operations
Marketing, campaigns, journeys, and personalization
Sales and customer lifecycle management
Translate business needs into:
CRM configurations (entities, processes, workflows)
CDP use cases (segmentation, identity resolution logic, activation rules)
Collaborate with external System Integrators to:
Review and validate functional designs
Ensure alignment with ACV business objectives and best practices
Balance out‑of‑the‑box capabilities versus custom solutions
Define and manage:
User stories, use cases, and acceptance criteria
End‑to‑end business scenarios spanning CRM and CDP
Support User Acceptance Testing (UAT), defect triage, and go‑live readiness
Contribute to internal knowledge transfer and post‑implementation support readiness

What You Bring To The Team

Bachelor’s degree in Information Systems, Business, Computer Science, Engineering, or a related field
An equivalent combination of education and relevant experience will be considered
Microsoft Dynamics 365 certifications (e.g., Customer Engagement, Sales, Customer Service, or Marketing)
Customer Data Platform (CDP) or marketing technology certifications (e.g., Bloomreach, Salesforce CDP, Adobe)
Business Analysis certifications (e.g., CBAP, CCBA, PMI‑PBA)
Agile / delivery framework certifications (e.g., Scrum, SAFe, Agile BA)

Required Qualifications

5+ years of experience as a Business Analyst, Solution Analyst, or Functional Analyst
Hands on experience with Microsoft Dynamics 365 CRM (Sales, Service, Marketing modules)
Practical experience with a Customer Data Platform (CDP) or marketing data platform (e.g., Bloomreach, Salesforce CDP, Adobe, Tealium)
Strong understanding of:
Customer data models and 360 concepts
Segmentation, customer journeys, and personalization
Omnichannel customer experience
Proven ability to work effectively with business stakeholders, IT teams, and external vendors
Excellent communication, facilitation, and documentation skills
Bilingual in French and English (Verbal & Written)

Technical Skills

Configuration‑driven CRM solutions (no‑code / low‑code mindset)
CDP experience (Bloomreach preferred): segmentation, journeys, activation
Customer 360 concepts: identity resolution, deduplication, unified profiles
CRM–CDP integration literacy (data flows and dependencies)
Data ingestion concepts: real‑time and batch
Journey and campaign analytics requirements (ROI, conversion, response rates)

Leadership & Interpersonal Skills

Strong verbal and written communication skills
Ability to engage and influence stakeholders across business and IT
Collaborative, team‑oriented working style
Ability to lead workshops and functional discussions
Influence decisions without formal authority
Sound judgment and decision‑making skills
Comfortable leading through ambiguity and change

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.  

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

Apply About employer

More about this job

Responsibilities

Serve as the functional subject matter expert for Microsoft Dynamics 365 CRM and Bloomreach CDP, translating customer service, sales, and marketing needs into scalable platform configurations and use cases. Collaborate with stakeholders and system integrators on functional designs, user stories, testing, go-live readiness, and transition to ongoing support.

Requirements

Requires at least five years of business, solution, or functional analysis experience, hands-on Microsoft Dynamics 365 CRM experience, and practical experience with a CDP or marketing data platform. Candidates should understand customer data, segmentation, journeys, personalization, and omnichannel experiences, communicate effectively with business and technical stakeholders, and be bilingual in French and English.

Skills

Microsoft Dynamics 365 CRM
Bloomreach CDP
Business Analysis
Requirements Elicitation
CRM Configuration
Customer Data Modeling
Customer Segmentation
Customer Journeys
Personalization
Identity Resolution
CRM-CDP Integration
User Acceptance Testing
Stakeholder Management
Workshop Facilitation
Agile Delivery
Bilingual Communication

Benefits

Employee Travel Privileges
Hybrid Work Model
Health and Dental Benefits
Training and Development

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Microsoft Dynamics CRM
Bloomreach CDP
Customer Data Platform
Sales
Customer Service
Marketing
Business Analysis
Functional Analysis
Requirements Elicitation
CRM Configuration
Customer Data Models
Customer 360
Segmentation
Customer Journeys
Personalization
Identity Resolution
Deduplication
Unified Profiles
CRM-CDP Integration
Data Ingestion
Real-Time Data
Batch Processing
Campaign Analytics
User Acceptance Testing
Defect Triage
Agile
Scrum
SAFe
CBAP

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