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Added 7 mins ago
SM
Experienced Underground Diamond Driller
Swick Mining Services
ON · Balmertown, ON
- Full-time
…technical innovation, high-quality drilling delivery and a team culture where people are supported, recognized and given opportunities to…
Added 7 mins ago
SM
Underground Walking Boss
Swick Mining Services
ON · Balmertown, ON
- $141,250 CAD / year
- Full-time
Ready to lead a high-performing team in a safety-focused mining environment? Apply today and help drive operational excellence while developing the next generation of mining professionals.
Added 7 mins ago
SM
Underground Walking Boss
Swick Mining Services
Winnipeg, MB
- $141,250 CAD / year
- Full-time
Ready to lead a high-performing team in a safety-focused mining environment? Apply today and help drive operational excellence while developing the next generation of mining professionals.
Added 7 mins ago
EI
Intern, Transportation
Egis in Canada
Kingston, ON
- $20 to $30 CAD / hour
- Contract
…our exciting growth across Canada. As a member of our global team of 23,500+ engineers, architects, scientists and consultants, you'll help deliver some of the country's most impactful…
Added 7 mins ago
C
Chief Pilot
Confidential
Victoria, BC
- $185,000 to $225,000 CAD / year
- Full-time
Proven experience in a leadership role, with the ability to lead decisively and authoritatively while fostering a collaborative, high-performing team.
Added 7 mins ago
CH
SNOW REMOVAL (GROUNDS SUPPORT)
Crescent Hotels & Resorts
Rossland, BC
- Temporary
Team Player: Willing to collaborate, lead by example, and assist co-workers when needed.
Added 7 mins ago
TC
Human Resources Director
Trenton Cold Storage
Trenton, ON
- Full-time
Serving our temperature-controlled warehousing operations across Canada, you’ll lead a broad HR portfolio and work closely with managers and team members across our sites. From helping a…
Added 7 mins ago
CG
Taza - Communications Specialist
Canderel Group
Calgary, AB
- $90,000 to $110,000 CAD / year
- Full-time
exceptionally and confidently lead work from concept through execution.
Added 7 mins ago
O
Marketing Associate
O-HIVE.AI
Windsor, ON
- Full-time
…channels, developing promotional materials, and supporting lead-generation…
Added 7 mins ago
ML
People and Culture Manager
Mainline Living
Kelowna, BC
- $100,000 to $120,000 CAD / year
- Full-time
…experienced People & Culture Manager to join their growing team in Kelowna,…
Added 7 mins ago
AB
Business Development Representative
Agile Bookkeeping
Vernon, BC
- Full-time
Agile combines an experienced bookkeeping team, modern technology, consistent processes, and CPA oversight to make that happen.
Added 7 mins ago
HM
Site Supervisor
Hire Mint
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
We are a family-owned business that works closely in collaboration. Our culture is laid-back, our team likes to have fun, and we work hard.
Added 7 mins ago
H|
Controllership and Risk Lead
Health | Santé
Toronto, ON
- $86,379 to $127,288 CAD / year
- Full-time
As a member of the Quality Assurance team, you will liaise with program areas and the Financial Management Branch and be the subject matter expert on a variety of controllership and…
Added 7 mins ago
NB
Chief Technical Support Analyst End-User IT
National Bank of Canada
Toronto, ON
- Full-time
As a Chief Technical Support Analyst, End-User IT Support you will be part of a specialized end-user support team that provides advanced, hands-on deskside and trading-floor support for…
Added 7 mins ago
CC
Sales Manager
Comhan Canada
Waterloo, ON
- Full-time
…tailored to the needs of the sign and display industry. The team emphasizes product innovation, customer support, and technical guidance to help clients select and implement the right…
Added 7 mins ago
G
Mechanical Engineer (Project Manager II)
Go2STAFFING
Vaughan, ON
- Full-time
…seeking a Mechanical Engineer (Project Manager II) to join its team in…
Added 7 mins ago
VI
AWS DevOps & Cloud Security Engineer
Vielight Inc.
Toronto, ON
- Full-time
We are looking for an experienced, hands-on AWS DevOps & Cloud Security Engineer to lead the migration of our AI-powered neurotechnology platform to AWS and establish a secure, scalable,…
Added 7 mins ago
VI
Search Strategist (Permanent Full Time)
VERB Interactive
Toronto, ON
- Full-time
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…
Added 7 mins ago
VI
Search Strategist (12 - 14 month Contract)
VERB Interactive
Montreal, QC
- Contract
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…
Added 7 mins ago
AA
Chief Technology Officer
Ari Agency Executive Search & Digital Recruitment
Toronto, ON
- Full-time
We are seeking a CTO / VP Engineering to lead our technology organization through its next stage of growth.
Added 7 mins ago
CC
Collision Centre General Manager
CSN Collision
Waterloo, ON
- $95,000 to $130,000 CAD / year
- Full-time
Supervise and lead a team of autobody technicians, painters, estimators, and administrative staff
Added 7 mins ago
VI
Search Strategist (Permanent Full Time)
VERB Interactive
Vancouver, BC
- Full-time
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…
Added 7 mins ago
VI
Search Strategist (Permanent Full Time)
VERB Interactive
Montreal, QC
- Full-time
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…
Added 7 mins ago
SA
Executive Chef
SSP America
Richmond, BC
- Full-time
Working closely with the Director of Operations and restaurant leadership team, you’ll provide the culinary direction, accountability and coaching needed to deliver exceptional food…
Added 7 mins ago
VI
Search Strategist (Permanent Full Time)
VERB Interactive
Halifax, NS
- Full-time
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…

Air Canada Vacations

CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 5+ years of experience as a Business Analyst, Solution Analyst, or Functional Analyst
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by November 6, 2026, 2026 to be considered for this exciting opportunity.

What You'll Be Doing

Air Canada Vacations is embarking on a major transformation through the Leapfrog program, including the implementation of a new Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP).

We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work closely with business stakeholders, IT teams, and external system integrators to ensure that customer, sales, service, and marketing requirements are translated into scalable, best‑practice CRM and CDP solutions.

This is a hands‑on delivery role focused on implementation and transition to support.

Key Responsibilities

Act as the functional subject matter expert (SME) for Microsoft Dynamics CRM and Bloomreach CDP during implementation
Lead the elicitation, analysis, and documentation of business requirements across:
Customer Service and Call Centre operations
Marketing, campaigns, journeys, and personalization
Sales and customer lifecycle management
Translate business needs into:
CRM configurations (entities, processes, workflows)
CDP use cases (segmentation, identity resolution logic, activation rules)
Collaborate with external System Integrators to:
Review and validate functional designs
Ensure alignment with ACV business objectives and best practices
Balance out‑of‑the‑box capabilities versus custom solutions
Define and manage:
User stories, use cases, and acceptance criteria
End‑to‑end business scenarios spanning CRM and CDP
Support User Acceptance Testing (UAT), defect triage, and go‑live readiness
Contribute to internal knowledge transfer and post‑implementation support readiness

What You Bring To The Team

Bachelor’s degree in Information Systems, Business, Computer Science, Engineering, or a related field
An equivalent combination of education and relevant experience will be considered
Microsoft Dynamics 365 certifications (e.g., Customer Engagement, Sales, Customer Service, or Marketing)
Customer Data Platform (CDP) or marketing technology certifications (e.g., Bloomreach, Salesforce CDP, Adobe)
Business Analysis certifications (e.g., CBAP, CCBA, PMI‑PBA)
Agile / delivery framework certifications (e.g., Scrum, SAFe, Agile BA)

Required Qualifications

5+ years of experience as a Business Analyst, Solution Analyst, or Functional Analyst
Hands on experience with Microsoft Dynamics 365 CRM (Sales, Service, Marketing modules)
Practical experience with a Customer Data Platform (CDP) or marketing data platform (e.g., Bloomreach, Salesforce CDP, Adobe, Tealium)
Strong understanding of:
Customer data models and 360 concepts
Segmentation, customer journeys, and personalization
Omnichannel customer experience
Proven ability to work effectively with business stakeholders, IT teams, and external vendors
Excellent communication, facilitation, and documentation skills
Bilingual in French and English (Verbal & Written)

Technical Skills

Configuration‑driven CRM solutions (no‑code / low‑code mindset)
CDP experience (Bloomreach preferred): segmentation, journeys, activation
Customer 360 concepts: identity resolution, deduplication, unified profiles
CRM–CDP integration literacy (data flows and dependencies)
Data ingestion concepts: real‑time and batch
Journey and campaign analytics requirements (ROI, conversion, response rates)

Leadership & Interpersonal Skills

Strong verbal and written communication skills
Ability to engage and influence stakeholders across business and IT
Collaborative, team‑oriented working style
Ability to lead workshops and functional discussions
Influence decisions without formal authority
Sound judgment and decision‑making skills
Comfortable leading through ambiguity and change

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.  

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

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More about this job

Responsibilities

Serve as the functional subject matter expert for Microsoft Dynamics 365 CRM and Bloomreach CDP, translating customer service, sales, and marketing needs into scalable platform configurations and use cases. Collaborate with stakeholders and system integrators on functional designs, user stories, testing, go-live readiness, and transition to ongoing support.

Requirements

Requires at least five years of business, solution, or functional analysis experience, hands-on Microsoft Dynamics 365 CRM experience, and practical experience with a CDP or marketing data platform. Candidates should understand customer data, segmentation, journeys, personalization, and omnichannel experiences, communicate effectively with business and technical stakeholders, and be bilingual in French and English.

Skills

Microsoft Dynamics 365 CRM
Bloomreach CDP
Business Analysis
Requirements Elicitation
CRM Configuration
Customer Data Modeling
Customer Segmentation
Customer Journeys
Personalization
Identity Resolution
CRM-CDP Integration
User Acceptance Testing
Stakeholder Management
Workshop Facilitation
Agile Delivery
Bilingual Communication

Benefits

Employee Travel Privileges
Hybrid Work Model
Health and Dental Benefits
Training and Development

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Microsoft Dynamics CRM
Bloomreach CDP
Customer Data Platform
Sales
Customer Service
Marketing
Business Analysis
Functional Analysis
Requirements Elicitation
CRM Configuration
Customer Data Models
Customer 360
Segmentation
Customer Journeys
Personalization
Identity Resolution
Deduplication
Unified Profiles
CRM-CDP Integration
Data Ingestion
Real-Time Data
Batch Processing
Campaign Analytics
User Acceptance Testing
Defect Triage
Agile
Scrum
SAFe
CBAP

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