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Added 27 mins ago
AC
Full-time Enterprise CRM Integration Specialist
Algonquin College
Ottawa, ON
- Full-time
The Enterprise CRM Integration Specialist works with business clients, the CRM Technical Lead, the CRM Architect, and ITS teams to define integration requirements and data flows; evaluate…
Added 28 mins ago
R
Senior Business Analyst – ServiceNow Platform & CoE
Resonaite
Ottawa, ON
- Contract
Working alongside a ServiceNow platform architect, the central platform team, application product teams and business stakeholders, the consultant will run discovery workshops, analyze gaps…
Added 42 mins ago
VV
Solution Architect
Veracity Ventures Inc.
Remote, Canada
- $80 to $90 CAD / hour
- Full-time
- Remote
The Solution Architect will translate business requirements into technical and functional designs, develop scalable cloud-based applications, guide development teams, maintain software…
Added 57 mins ago
WF
Security Analyst, GRC
West Fraser
Vancouver, BC
- Full-time
…that this information is secure while enabling technology and business partners to innovate, drive sales, and safely maintain operations throughout our…
Added 57 mins ago
AC
CRM Support Administrator - Temporary
Air Canada
Dorval, QC
- Full-time
…reporting. The role supports sales, marketing, customer service, and business decision-making, working in close coordination with the Salesforce Architect, Business Analysts, Product…
Added 1 hour ago
H
Senior Advisor, Government Relations
Hatch
Mississauga, ON
- Full-time
…better world through positive change. With more than 70 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly…
Added 1 hour ago
TT
Sr. Ruby on Rails Engineer
TriCom Technical Services
Montreal, QC
- Full-time
Design, build, and maintain Ruby on Rails applications and services supporting core business and eCommerce workflows.
Added 1 hour ago
DI
AWS CloudOps Manager (1899) $150K
Direct IT Recruiting Inc.
Mississauga, ON
- Full-time
Own disaster recovery and business continuity planning across AWS regions.
Added 1 hour ago
O
Analyste de solutions technologiques émergentes (IA)
Onepoint
Montreal, QC · Quebec, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 1 hour ago
W
Analyste de solutions technologiques émergentes (IA)
Wepoint
Montreal, QC · Quebec, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 1 hour ago
SC
Data Architect
Servus Credit Union
Edmonton, AB
- Full-time
The Data Architect provides architectural leadership for Servus’s enterprise data ecosystem, translating business, data, and technology strategies into scalable, secure, governed, and…
Added 1 hour ago
B
Security Architect
Benevity
Remote, Canada
- $30,000 to $250,000 CAD / year
- Full-time
- Remote
We are seeking a Security Architect to design and implement security architecture and controls across our products, infrastructure, and operations. The ideal candidate has a strong…
Added 1 hour ago
B
Security Architect
Benevity
Remote, Canada
- Full-time
- Remote
We are seeking a Security Architect to design and implement security architecture and controls across our products, infrastructure, and operations. The ideal candidate has a strong…
Added 1 hour ago
A
Director, Light Rail Transit (LRT)
AECOM
Mississauga, ON
- Full-time
Monitor business intelligence, industry activity, and technological developments; assess their impact and advise senior leaders on appropriate solutions.
Added 2 hours ago
AS
Power Platform & UiPath Solutions Architect
Apex Systems
Toronto, ON
- $55 to $70 CAD / hour
- Full-time
Apex Systems is seeking an experienced Power Platform & UiPath Solutions Architect to join a large financial services organization supporting an enterprise automation and platform…
Added 2 hours ago
C
Guidewire Solution Architect
COFOMO
Quebec, QC
- Full-time
Analyze and document business needs related to the underwriting and policy management processes in Guidewire PolicyCenter;
Added 2 hours ago
C
Software Integration Architect
COFOMO
Quebec, QC
- Full-time
Assist architects and business analysts in the analysis of needs and the choice of technological solutions;
Added 2 hours ago
FG
Lead Software Architect
FDM Group
Montreal, QC
- Contract
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 2 hours ago
Principal Architect, Security
Long View Systems
Calgary, AB · AB · Vancouver, BC · Toronto, ON
Do you have the vision and expertise to lead enterprise security architecture, influence business decisions, and help organizations navigate an evolving cybersecurity landscape?
Added 2 hours ago
D
Product Solutions Consultant
Docebo
Remote, Canada
- $95,500 to $127,300 CAD / year
- Full-time
- Remote
Architect the Future: Own scoped customer projects end-to-end, translating complex business objectives into measurable platform value, increased adoption, and long-term business outcomes.
Added 2 hours ago
RB
Director & Principal Engineer, AI/ML & MLOps Platform
Royal Bank of Canada
Vancouver, BC
- Full-time
…and platforms to enhance collaboration. In your role, You’ll architect and create systems that directly influence billions in lending decisions, shaping RBC’s competitive edge in financial…
Added 3 hours ago
MI
Enterprise Architecture Advisor
Maarut Inc
Montreal, QC
- Contract
…The person does not produce all the work alone: they engage business, application, data, technology and security architects, then align their contributions. They advise the value creation…
Added 3 hours ago
RU
Learning Architect Sr. Associate (Instructional Designer)
RSM US LLP
Calgary, AB · AB · Red Deer, AB · Vancouver, BC · Toronto, ON
- Full-time
The Learning Architect Senior Associate designs and develops learning experiences with increasing independence, translating business and learner needs into practical, high-quality…
Added 3 hours ago
R
Director & Principal Engineer, AI/ML & MLOps Platform
RBC
Vancouver, BC
- Full-time
…and platforms to enhance collaboration. In your role, You’ll architect and create systems that directly influence billions in lending decisions, shaping RBC’s competitive edge in financial…
Added 3 hours ago
PC
Senior Architect – Rail & Transit Facilities
Parsons Corporation
Toronto, ON
- Full-time
Parsons is seeking an experienced Architect to support and grow our Canada Rail & Transit business. This role is ideal for a senior architect with deep expertise in station design,…

Air Canada

CRM Support Administrator - Temporary

Dorval, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce, including Sales Cloud, Service Cloud, and Experience Cloud, as well as Marketing Cloud Account Engagement (Pardot) and Tableau reporting. The role supports sales, marketing, customer service, and business decision-making, working in close coordination with the Salesforce Architect, Business Analysts, Product Owners, Developers, and external partners.

Responsibilities:

Administer and support Salesforce applications, including Sales Cloud, Service Cloud, Experience Cloud, automation, and future CRM capabilities.
Manage users, roles, permission sets, objects, fields, page layouts, validation rules, security, SSO, and MFA; coordinate user onboarding, access changes, offboarding, including external-user access.
Configure and maintain business processes and automation using Flow and other supported platform capabilities.
Administer and continuously improve Experience Cloud sites, including navigation, content, access, permissions, and user experience.
Administer Marketing Cloud Account Engagement (Pardot), including prospect synchronization, field mappings, scoring and grading, forms, and Engagement Studio programs; monitor and resolve connector and synchronization issues; and support the Marketing team with campaign setup, customer segmentation, audience management, lead processes, customer journeys, and marketing automation.
Ensure marketing activities are aligned with customer, account, lead, sales, consent, and engagement data in Salesforce.
Collaborate with Business Analysts and business and marketing stakeholders to clarify requirements and translate approved requirements into scalable platform configurations and enhancements aligned with the Salesforce Architect’s solution design.
Develop and maintain reports and dashboards in Tableau and Salesforce for sales, marketing, customer engagement, adoption, and campaign performance.
Monitor platform performance, usage, and adoption, and recommend improvements.
Improve data quality by identifying key fields and objects for monitoring and data cleanup, applying validation and duplicate-prevention controls, and performing controlled imports and bulk updates.
Work in close coordination with Salesforce Architects, Business Analysts, Product Owners, and Developers to ensure platform configurations and enhancements align with business requirements and solution architecture.
Provide day-to-day user support and coordinate issue resolution with internal teams and external partners.
Train users on new features and processes, in person or remotely.
Support Salesforce integrations through data loads, system interfaces, and related troubleshooting.
Maintain platform documentation, configuration records, and operating procedures; contribute to CRM enhancement backlog refinement in coordination with Business Analysts and Product Owners.
Identify opportunities to simplify processes, increase automation, and improve customer and employee experience.
Support compliance with applicable security, privacy, consent, data-governance, and technology standards.

Bachelor’s degree in computer science, information systems, business technology, marketing technology, or a related field, or equivalent work experience.
Minimum of three years of experience in Salesforce administration or a related CRM role.
Salesforce Administrator certification required or strongly preferred.
Hands-on experience with Sales Cloud, Salesforce platform configuration, and Salesforce Flow.
Experience administering or supporting Salesforce Experience Cloud sites.
Experience with Pardot/Account Engagement, marketing automation, campaign management, lead processes, customer segmentation, or digital customer journeys.
Experience developing and maintaining reports and dashboards in Tableau and Salesforce.
Understanding Salesforce security, data models, data quality, integration, privacy, and consent management.
Experience gathering requirements, coordinating testing, supporting releases, and documenting solutions.
Strong analytical, problem-solving, organizational, stakeholder-management, and communication skills.
Ability to work effectively with Sales, Marketing, Customer Service, Analytics, Data, Technology, vendors, and implementation partners.
Experience with Agile or Scrum, MuleSoft, APIs, or additional Salesforce and Tableau certifications is an asset.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce applications and related marketing tools. They will collaborate with cross-functional teams to translate business requirements into scalable platform configurations and provide ongoing user support.

Requirements

Candidates must have at least three years of experience in Salesforce administration and a bachelor's degree in a relevant field. Proficiency in Sales Cloud, Salesforce Flow, and reporting tools like Tableau is required, along with strong analytical and communication skills.

Skills

Salesforce Administration
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud Account Engagement
Pardot
Tableau
Flow
Data Analysis
Stakeholder Management
CRM Support
User Training
Automation
Requirement Gathering
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
CRM
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud
Pardot
Tableau
Flow
Automation
SSO
MFA
Agile
Scrum
MuleSoft
API
Data Governance
Lead Management
Customer Segmentation
Digital Customer Journeys
Reporting
Dashboards
User Onboarding
Platform Configuration
Business Analysis

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