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Added 14 mins ago
SS
Dietary Aide |Permanent Part time| 21 biweekly
Sienna Senior Living
Old Stittsville, ON · Stittsville, ON
- Part-time
· You are detailed-oriented coupled with strong customer service skills enabling you to effectively communicate with residents and staff
Added 14 mins ago
D&
Operations Manager
Day & Ross
Winnipeg, MB
- Full-time
Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
Added 14 mins ago
HI
Commercial Account Manager
HUB International
Calgary, AB
- Full-time
…serving as the primary point of contact for your clients. You'll lead marketing efforts, evaluate and price risk, and build strong relationships with both clients and insurer partners. This…
Added 14 mins ago
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Onsite IT Support Specialist
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
cloud computing services, including infrastructure as a service (IaaS),
Added 14 mins ago
S
Sr. IT Support Analyst
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
services, including infrastructure as a service (IaaS), platform as a service
Added 14 mins ago
CC
Commercial Cleaning Sales Representative
Crystal Clean Maintenance
NS · Halifax Central, Nova Scotia
- Full-time
Prepare and present proposals, quotations, and service agreements.
Added 14 mins ago
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Nieuport Aviation Shuttle Operations Supervisor - Toronto
Voyago
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
…goal: providing a safe, dependable, and exceptional shuttle service for Nieuport Aviation to the Billy Bishop…
Added 14 mins ago
VC
Managing Director
Valsoft Corporation
Montreal, QC
- Full-time
Prioritize customer satisfaction and retention by ensuring strong solutions, service delivery and customer support within your portfolio companies.
Added 14 mins ago
CB
Sales Assistant- Full-Time with Benefits-Wonderland
COBS Bread
London, ON
- Full-time
…product, the development of our people and our warm and friendly customer…
Added 14 mins ago
Sales Representative
Sonepar
Edmonton, AB
Previous sales, customer service, or industry experience is an asset but not required.
Added 14 mins ago
Early Career Software Developer - Landmark
Halliburton
Calgary, AB
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop…
Added 14 mins ago
Manager, Customer Operations
Bell
Montreal, QC
The role of the Bell Business Markets (BBM) Client Services Manager, within the Service Provisioning Team, is to lead a team of client agents to deliver excellent customer service. This…
Added 14 mins ago
IP
Application Support Specialist
Iconic Power Systems Inc.
Calgary, AB
- Full-time
Leadership - willingness to lead, take charge, offer opinions and direction to all direct reports.
Added 14 mins ago
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Account Director
PRAXIS
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…experience, who thrives in a fast-paced environment and is ready to lead, grow and help the agency and our clients…
Added 14 mins ago
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Shift Manager
Harvey's
ON · Simcoe, ON
- Full-time
Strong customer service and communication skills, with the ability to interact clearly and respectfully with guests and team members.
Added 14 mins ago
RL
Ocean Export Coordinator
Rhenus Logistics
Mississauga, ON
- Full-time
Excellent communication and customer service skills, with the ability to build strong relationships across internal and external stakeholders.
Added 14 mins ago
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Lot Operations Supervisor
OPENLANE
Brampton, ON
- Full-time
…supervising a team of Lot Assistants and Drivers. You will lead our team responsible for coordinating vehicle inventory at the Vehicle Logistic Center (VLC). In this role, you will have the…
Added 14 mins ago
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IT Director
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are seeking a highly skilled and experienced IT Director, ERP for one of our clients in Montreal. This role will lead a back-office team of 10 to 15 professionals responsible for…
Added 14 mins ago
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Administrative Assistant
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
Lead and participate in cross-functional projects aimed at improving order management and customer service processes
Added 14 mins ago
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Operations Manager
OPENLANE
Ottawa, ON · Vars, ON
- Full-time
…the Vehicle Logistics Center (VLC), ensuring we are exceeding customer expectations while maintaining an efficient and profitable operation that aligns with our vision and values. The…
Added 29 mins ago
W
Manager Production Planning and Inventory Control
Winpak
Winnipeg, MB
- Full-time
Winpak Division is seeking a Manager, Production Planning and Inventory Control to lead our Production and Inventory Control department in Winnipeg. Reporting to the Director of Sales,…
Added 29 mins ago
EM
Automotive Detailer - Car Washer - Calgary
Enterprise Mobility
Calgary, AB
- $17.5 CAD / hour
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 29 mins ago
EM
Automotive Detailer - Car Washer - Edmonton
Enterprise Mobility
Edmonton, AB
- $17.5 CAD / hour
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 29 mins ago
VC
Nursing Unit Assistant (NUA)
Vancouver Coastal Health
Richmond, BC
- $30.03 CAD / hour
- Part-time
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and…
Added 29 mins ago
VC
Nursing Unit Assistant (NUA)
Vancouver Coastal Health
Vancouver, BC
- $30.03 CAD / hour
- Other
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and…

Air Canada

CRM Support Administrator - Temporary

Dorval, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce, including Sales Cloud, Service Cloud, and Experience Cloud, as well as Marketing Cloud Account Engagement (Pardot) and Tableau reporting. The role supports sales, marketing, customer service, and business decision-making, working in close coordination with the Salesforce Architect, Business Analysts, Product Owners, Developers, and external partners.

Responsibilities:

Administer and support Salesforce applications, including Sales Cloud, Service Cloud, Experience Cloud, automation, and future CRM capabilities.
Manage users, roles, permission sets, objects, fields, page layouts, validation rules, security, SSO, and MFA; coordinate user onboarding, access changes, offboarding, including external-user access.
Configure and maintain business processes and automation using Flow and other supported platform capabilities.
Administer and continuously improve Experience Cloud sites, including navigation, content, access, permissions, and user experience.
Administer Marketing Cloud Account Engagement (Pardot), including prospect synchronization, field mappings, scoring and grading, forms, and Engagement Studio programs; monitor and resolve connector and synchronization issues; and support the Marketing team with campaign setup, customer segmentation, audience management, lead processes, customer journeys, and marketing automation.
Ensure marketing activities are aligned with customer, account, lead, sales, consent, and engagement data in Salesforce.
Collaborate with Business Analysts and business and marketing stakeholders to clarify requirements and translate approved requirements into scalable platform configurations and enhancements aligned with the Salesforce Architect’s solution design.
Develop and maintain reports and dashboards in Tableau and Salesforce for sales, marketing, customer engagement, adoption, and campaign performance.
Monitor platform performance, usage, and adoption, and recommend improvements.
Improve data quality by identifying key fields and objects for monitoring and data cleanup, applying validation and duplicate-prevention controls, and performing controlled imports and bulk updates.
Work in close coordination with Salesforce Architects, Business Analysts, Product Owners, and Developers to ensure platform configurations and enhancements align with business requirements and solution architecture.
Provide day-to-day user support and coordinate issue resolution with internal teams and external partners.
Train users on new features and processes, in person or remotely.
Support Salesforce integrations through data loads, system interfaces, and related troubleshooting.
Maintain platform documentation, configuration records, and operating procedures; contribute to CRM enhancement backlog refinement in coordination with Business Analysts and Product Owners.
Identify opportunities to simplify processes, increase automation, and improve customer and employee experience.
Support compliance with applicable security, privacy, consent, data-governance, and technology standards.

Bachelor’s degree in computer science, information systems, business technology, marketing technology, or a related field, or equivalent work experience.
Minimum of three years of experience in Salesforce administration or a related CRM role.
Salesforce Administrator certification required or strongly preferred.
Hands-on experience with Sales Cloud, Salesforce platform configuration, and Salesforce Flow.
Experience administering or supporting Salesforce Experience Cloud sites.
Experience with Pardot/Account Engagement, marketing automation, campaign management, lead processes, customer segmentation, or digital customer journeys.
Experience developing and maintaining reports and dashboards in Tableau and Salesforce.
Understanding Salesforce security, data models, data quality, integration, privacy, and consent management.
Experience gathering requirements, coordinating testing, supporting releases, and documenting solutions.
Strong analytical, problem-solving, organizational, stakeholder-management, and communication skills.
Ability to work effectively with Sales, Marketing, Customer Service, Analytics, Data, Technology, vendors, and implementation partners.
Experience with Agile or Scrum, MuleSoft, APIs, or additional Salesforce and Tableau certifications is an asset.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce applications and related marketing tools. They will collaborate with cross-functional teams to translate business requirements into scalable platform configurations and provide ongoing user support.

Requirements

Candidates must have at least three years of experience in Salesforce administration and a bachelor's degree in a relevant field. Proficiency in Sales Cloud, Salesforce Flow, and reporting tools like Tableau is required, along with strong analytical and communication skills.

Skills

Salesforce Administration
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud Account Engagement
Pardot
Tableau
Flow
Data Analysis
Stakeholder Management
CRM Support
User Training
Automation
Requirement Gathering
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
CRM
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud
Pardot
Tableau
Flow
Automation
SSO
MFA
Agile
Scrum
MuleSoft
API
Data Governance
Lead Management
Customer Segmentation
Digital Customer Journeys
Reporting
Dashboards
User Onboarding
Platform Configuration
Business Analysis

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