Jobs in Canada

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Added 15 hours ago
PC
Salesforce Technical Manager
Pwc Canada
Toronto, ON · Vancouver, BC
- Full-time
Lead technical delivery teams of 5-10 developers on complex Salesforce implementations and architect end-to-end solutions - from data model design to integration patterns to AI agent…
Added 19 hours ago
C
Salesforce Technical Architect
Cognizant
Toronto, ON
- Full-time
Architect enterprise integrations using REST/SOAP APIs, MuleSoft, middleware, and event-driven patterns, ensuring seamless connectivity across the technology landscape.
Added 1 day ago
TI
Technology Architect
Teckhorizon Inc
Toronto, ON
- Contract
Architect and integrate on-premises and cloud-based systems using MuleSoft or similar integration platforms.
Added 3 days ago
SP
Principal Applied AI Architect
Salesforce Partner Canada
Montreal, QC
- Full-time
As a Principal or Distinguished Applied AI Architect, you will be the trusted technical lead for a set of strategic accounts. You’ll help design agentic AI architectures that hold up under…
Added 3 days ago
S
Principal Applied AI Architect
Salesforce
Toronto, ON · Montreal, QC · Canada - Montreal
- Full-time
As a Principal or Distinguished Applied AI Architect, you will be the trusted technical lead for a set of strategic accounts. You’ll help design agentic AI architectures that hold up under…
Added 3 days ago
S
Certinia PSA Architect - Senior Principal
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Proven ability to lead technical teams, make architectural decisions, and troubleshoot complex implementation and integration challenges.
Added 3 days ago
S
Certinia PSA Architect - Senior Principal
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Proven ability to lead technical teams, make architectural decisions, and troubleshoot complex implementation and integration challenges.
Added 6 days ago
AC
CRM Support Administrator - Temporary
Air Canada
Dorval, QC
- Full-time
Salesforce Administrator certification required or strongly preferred
Added 6 days ago
SI
Salesforce Data Cloud Architect
Smart IT Frame LLC
Toronto, ON
- Contract
Lead impact analysis and develop integration inventories for Salesforce Data Cloud implementations and decommissioning activities.
Added 7 days ago
CD
Senior MuleSoft Lead / MuleSoft Integration Architect
Cloud Data Vision
Canada
- Contract
Hiring: Senior MuleSoft Lead / Integration Architect
Added 8 days ago
SI
Salesforce Data Cloud Consultant
Smart IT Frame LLC
Toronto, ON
- Contract
Salesforce.com certifications Sales or Service Cloud Consultant Must Have · Salesforce certified Data Cloud Consultant Must Have
Added 9 days ago
C
Senior Salesforce Developer
CGI
Victoria, BC
- Full-time
…healthcare clients across British Columbia. You will take a lead role on complex implementations - owning technical design, writing high quality Apex and Lightning Web Components, and…
Added 9 days ago
M(
Solutions Architect, Integrations
MaintainX (An Autodesk Company)
Remote, Canada
- $97,000 to $140,000 CAD / year
- Full-time
- Remote
As our first dedicated Solutions Architect for Integrations, you'll sit at the intersection of Sales and our post-sales Integrations team, ensuring every customer commitment is technically…
Added 9 days ago
Y
Lead Enterprise Architect (MarTech / eCommerce / Promotions)
Yochana
Canada
- Contract
8+ years in digital experience or MarTech platforms, including 3+ years in an architect or technical lead role.
Added 9 days ago
VD
Senior Salesforce Architect - Canada
Vasa Digital Architects
Canada
- Full-time
If you're a Salesforce Architect who enjoys consulting as much as architecture, we'd like to hear from you.
Added 9 days ago
KG
Salesforce Tech Lead
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
We are looking for an experienced Salesforce Tech Lead with strong expertise in Financial Services Cloud (FSC) to lead the design, development, and delivery of enterprise Salesforce…
Added 10 days ago
AC
Development Lead (Back-end Systems)
Air Canada
Toronto, ON
- Full-time
The Development Lead is a senior, hands-on technical leader who drives technical direction, sprint execution, and delivery outcomes within an Agile delivery pod. This role owns technical…
Added 10 days ago
BT
Senior Salesforce Developer
BULL TECHNICAL SERVICES LIMITED
Toronto, ON
- Contract
Manage integration of Salesforce with MuleSoft, Docusign, content management and other applications
Added 10 days ago
M(
Solutions Architect, Integrations
MaintainX (An Autodesk Company)
Toronto, ON
- $97,000 to $140,000 CAD / year
- Full-time
As our first dedicated Solutions Architect for Integrations, you'll sit at the intersection of Sales and our post-sales Integrations team, ensuring every customer commitment is technically…
Added 10 days ago
L
Salesforce Technical Architect
LTM
ON · Ontario, Canada
- $130,000 to $180,000 CAD / year
- Full-time
We are looking for an experienced Salesforce Technical Architect to lead the architecture design and technical delivery of enterprise scale Salesforce solutions The role will serve as the…
Added 10 days ago
IG
Salesforce Technical Lead
Insight Global
Toronto, ON
- $80 to $100 CAD / hour
- Contract
Ability to work onsite three days per week in Downtown Toronto
Added 10 days ago
L
Principal - Architecture
LTM
ON · Ontario, Canada
- $140,000 to $190,000 CAD / year
- Full-time
We are looking for an experienced Salesforce Technical Architect to lead the architecture design and technical delivery of enterprise scale Salesforce solutions The role will serve as the…
Added 10 days ago
Delivery Executive
Capgemini
Vancouver, BC
We are seeking an experienced Delivery Manager to lead delivery covering a portfolio of Cloud Native Application and MuleSoft Integration managed services and projects.
Added 12 days ago
FS
Salesforce Revenue Cloud Architect
Focus Systems Inc.
Toronto, ON
- Contract
Focus Systems is seeking an experienced Salesforce Revenue Cloud Architect to lead enterprise Salesforce architecture and revenue lifecycle transformation initiatives.
Added 13 days ago
IF
Salesforce Solution Architect
iA Financial Group
Vancouver, BC · Toronto, ON · Montreal, QC · Quebec, QC
- $120,000 CAD / year
- Full-time
…expertise to strategic initiatives? As a Salesforce Solution Architect, you will play a key role within the Horizon program, a major transformation initiative in the Group Insurance,…

Air Canada

CRM Support Administrator - Temporary

Dorval, QC, Canada

Full-time

Apply on aircanada.taleo.net About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce, including Sales Cloud, Service Cloud, and Experience Cloud, as well as Marketing Cloud Account Engagement (Pardot) and Tableau reporting. The role supports sales, marketing, customer service, and business decision-making, working in close coordination with the Salesforce Architect, Business Analysts, Product Owners, Developers, and external partners.

Responsibilities:

Administer and support Salesforce applications, including Sales Cloud, Service Cloud, Experience Cloud, automation, and future CRM capabilities.
Manage users, roles, permission sets, objects, fields, page layouts, validation rules, security, SSO, and MFA; coordinate user onboarding, access changes, offboarding, including external-user access.
Configure and maintain business processes and automation using Flow and other supported platform capabilities.
Administer and continuously improve Experience Cloud sites, including navigation, content, access, permissions, and user experience.
Administer Marketing Cloud Account Engagement (Pardot), including prospect synchronization, field mappings, scoring and grading, forms, and Engagement Studio programs; monitor and resolve connector and synchronization issues; and support the Marketing team with campaign setup, customer segmentation, audience management, lead processes, customer journeys, and marketing automation.
Ensure marketing activities are aligned with customer, account, lead, sales, consent, and engagement data in Salesforce.
Collaborate with Business Analysts and business and marketing stakeholders to clarify requirements and translate approved requirements into scalable platform configurations and enhancements aligned with the Salesforce Architect’s solution design.
Develop and maintain reports and dashboards in Tableau and Salesforce for sales, marketing, customer engagement, adoption, and campaign performance.
Monitor platform performance, usage, and adoption, and recommend improvements.
Improve data quality by identifying key fields and objects for monitoring and data cleanup, applying validation and duplicate-prevention controls, and performing controlled imports and bulk updates.
Work in close coordination with Salesforce Architects, Business Analysts, Product Owners, and Developers to ensure platform configurations and enhancements align with business requirements and solution architecture.
Provide day-to-day user support and coordinate issue resolution with internal teams and external partners.
Train users on new features and processes, in person or remotely.
Support Salesforce integrations through data loads, system interfaces, and related troubleshooting.
Maintain platform documentation, configuration records, and operating procedures; contribute to CRM enhancement backlog refinement in coordination with Business Analysts and Product Owners.
Identify opportunities to simplify processes, increase automation, and improve customer and employee experience.
Support compliance with applicable security, privacy, consent, data-governance, and technology standards.

Bachelor’s degree in computer science, information systems, business technology, marketing technology, or a related field, or equivalent work experience.
Minimum of three years of experience in Salesforce administration or a related CRM role.
Salesforce Administrator certification required or strongly preferred.
Hands-on experience with Sales Cloud, Salesforce platform configuration, and Salesforce Flow.
Experience administering or supporting Salesforce Experience Cloud sites.
Experience with Pardot/Account Engagement, marketing automation, campaign management, lead processes, customer segmentation, or digital customer journeys.
Experience developing and maintaining reports and dashboards in Tableau and Salesforce.
Understanding Salesforce security, data models, data quality, integration, privacy, and consent management.
Experience gathering requirements, coordinating testing, supporting releases, and documenting solutions.
Strong analytical, problem-solving, organizational, stakeholder-management, and communication skills.
Ability to work effectively with Sales, Marketing, Customer Service, Analytics, Data, Technology, vendors, and implementation partners.
Experience with Agile or Scrum, MuleSoft, APIs, or additional Salesforce and Tableau certifications is an asset.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Apply on aircanada.taleo.net About employer

More about this job

Responsibilities

The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce applications and related marketing tools. They will collaborate with cross-functional teams to translate business requirements into scalable platform configurations and provide ongoing user support.

Requirements

Candidates must have at least three years of experience in Salesforce administration and a bachelor's degree in a relevant field. Proficiency in Sales Cloud, Salesforce Flow, and reporting tools like Tableau is required, along with strong analytical and communication skills.

Skills

Salesforce Administration
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud Account Engagement
Pardot
Tableau
Flow
Data Analysis
Stakeholder Management
CRM Support
User Training
Automation
Requirement Gathering
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
CRM
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud
Pardot
Tableau
Flow
Automation
SSO
MFA
Agile
Scrum
MuleSoft
API
Data Governance
Lead Management
Customer Segmentation
Digital Customer Journeys
Reporting
Dashboards
User Onboarding
Platform Configuration
Business Analysis

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Work requirements

Jobs in Canada