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Added 13 mins ago
Finance Manager, Investments
Westerkirk
Victoria, BC
…the implementation of Workday Financials, including process design, chart of accounts, data conversion, testing, training and stabilization. Develop scalable accounting policies and…
Added 13 mins ago
Programmer, Analyst and Web Developer
Victoria University
Toronto, ON
…as cloud and low-code platforms such as Salesforce; database design and development in SQL Server or equivalent relational databases; assesses available security options for web…
Added 13 mins ago
Manager, Kamatsiarniq
Tungasuvvingat Inuit
Ottawa, ON
…over 30 years of highly successful experience in crafting the design, development, and delivery of a wide range of effective, client-centered services. By incorporating the principles of…
Added 13 mins ago
GF
Sourcing Specialist
Gwillimdale Farms
Bradford West Gwillimbury, ON
- Full-time
Added 13 mins ago
R
Senior ServiceNow Platform Architect (CoE / Vault)
Resonaite
Ottawa, ON
- Contract
Organizational design, RACI and resource model development
Added 13 mins ago
NH
Communications Specialist
Niagara Health
St. Catharines, ON
- Temporary
…volunteers to support Niagara Health's communications goals and organizational…
Added 13 mins ago
WS
Commercial Sales Specialist and Business Development
Warfare Security Ltd
Vancouver, BC · Greater Vancouver Metropolitan Area
- Part-time
…sectors. The company works collaboratively with clients to design secure ecosystems that protect properties and ensure maximum safety. Warfare Security delivers customized security plans…
Added 13 mins ago
NS
SQUAMISH-SENIOR MEDIA ACCOUNT MANAGER
North Shore News
North Vancouver, BC
- Full-time
Execution & Drive: A goal-oriented, self-starting attitude with the organizational skills to thrive in a fast-paced media environment.
Added 28 mins ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
…knowledge, geographic location, and other specific business and organizational…
Added 28 mins ago
GT
HR Business Partner
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…workforce program development and delivery, employee relations, organizational development, and policy…
Added 28 mins ago
CT
Network Analyst
Calgary TELUS Convention Centre
Calgary, AB
- Full-time
The Calgary TELUS Convention Centre is seeking an analytical and proactive Network Analyst responsible for the design, implementation, maintenance, monitoring, and security of the…
Added 28 mins ago
LC
Student Information Services (SIS) Lead
Lakeland Catholic School Division
Bonnyville, AB
- Full-time
Design, develop, maintain, and troubleshoot customized student report cards and database-driven reporting templates.
Added 28 mins ago
O
Concepteur(trice) pédagogique – Simulation VR et formation immersive
OVA
Quebec, QC
- Full-time
Formation en pédagogie, techno‑pédagogie, design pédagogique, enseignement, UX learning ou domaine connexe (BAC minimum).
Added 28 mins ago
SG
Geotechnical Engineering Technician/Associate
Subsurface Geotech & Environmental
Toronto, ON
- Full-time
…in geotechnical engineering with a focus on deep foundation design, inspection, testing services. The company has experience at hundreds of sites across Canada, the United States, and the…
Added 28 mins ago
SC
Senior Business Analyst
SiriusXM Canada
Toronto, ON
- Full-time
Quality Assurance: Design test scenarios, author test cases, and conduct quality assurance planning, execution, and defect tracking.
Added 28 mins ago
A/
Board Member (Volunteer)
ArtsPond / Étang d'Arts
Canada
- Volunteer
Develop and review organizational policies, approve budgets and long-term plans, and monitor the organization’s progress. They also play an important role in nurturing community trust by…
Added 28 mins ago
NF
People Services Specialist
New Flyer
Winnipeg, MB
- Full-time
Ensure compliance with key people processes and organizational requirements, including onboarding, new hire feedback checkpoints, and exit interviews
Added 43 mins ago
ES
Engineer in Training (EIT)
ENTRUST Solutions Group
AB · Calgary, AB
- Full-time
ENTRUST Canada is an engineering consulting firm with offices in Calgary and Regina that provides design and engineering services to the electric power delivery industry. Our expertise…
Added 43 mins ago
Enrolment Information Analyst
NorQuest College
Edmonton, AB
Design and execute data validation activities and tests, comparing data warehouse outputs, reports, queries, and exports with PeopleSoft Campus Solutions and documented business processes.
Added 43 mins ago
M
Asset Manager, Rail Fleet Projects
Metrolinx
Canada
- Full-time
Maintenance Delivery Groups during design, construction, handover, and operations.
Added 43 mins ago
M
Lead, Operational Electrification
Metrolinx
Canada
- Full-time
Builds collaborative relationships with senior organizational leadership and gains trust with stakeholders (e.g., Capital Projects Group (CPG) Project Delivery Teams (PDTs), other business…
Added 43 mins ago
A
Chef Manager
ATCO
ON · ON, Canada
- Full-time
Strong organizational and leadership abilities
Added 43 mins ago
R
Coordonnateur administratif principal / Senior Administrative Coordinator
RTX
Longueuil, QC
- Full-time
Added 43 mins ago
Manager, EHS
Aecon
Toronto, ON
…sectors and acts as a strong partner from project initiation, design development, field testing and…
Added 43 mins ago
AS
Enterprise Resources Planning Administrator
Alquemy Search & Consulting
Saskatoon, SK
- Contract
Governance & Security: Design and maintain access permissions, role-based security protocols, and system documentation while ensuring adherence to compliance and audit standards.

Air Canada

CRM Support Administrator - Temporary

Dorval, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce, including Sales Cloud, Service Cloud, and Experience Cloud, as well as Marketing Cloud Account Engagement (Pardot) and Tableau reporting. The role supports sales, marketing, customer service, and business decision-making, working in close coordination with the Salesforce Architect, Business Analysts, Product Owners, Developers, and external partners.

Responsibilities:

Administer and support Salesforce applications, including Sales Cloud, Service Cloud, Experience Cloud, automation, and future CRM capabilities.
Manage users, roles, permission sets, objects, fields, page layouts, validation rules, security, SSO, and MFA; coordinate user onboarding, access changes, offboarding, including external-user access.
Configure and maintain business processes and automation using Flow and other supported platform capabilities.
Administer and continuously improve Experience Cloud sites, including navigation, content, access, permissions, and user experience.
Administer Marketing Cloud Account Engagement (Pardot), including prospect synchronization, field mappings, scoring and grading, forms, and Engagement Studio programs; monitor and resolve connector and synchronization issues; and support the Marketing team with campaign setup, customer segmentation, audience management, lead processes, customer journeys, and marketing automation.
Ensure marketing activities are aligned with customer, account, lead, sales, consent, and engagement data in Salesforce.
Collaborate with Business Analysts and business and marketing stakeholders to clarify requirements and translate approved requirements into scalable platform configurations and enhancements aligned with the Salesforce Architect’s solution design.
Develop and maintain reports and dashboards in Tableau and Salesforce for sales, marketing, customer engagement, adoption, and campaign performance.
Monitor platform performance, usage, and adoption, and recommend improvements.
Improve data quality by identifying key fields and objects for monitoring and data cleanup, applying validation and duplicate-prevention controls, and performing controlled imports and bulk updates.
Work in close coordination with Salesforce Architects, Business Analysts, Product Owners, and Developers to ensure platform configurations and enhancements align with business requirements and solution architecture.
Provide day-to-day user support and coordinate issue resolution with internal teams and external partners.
Train users on new features and processes, in person or remotely.
Support Salesforce integrations through data loads, system interfaces, and related troubleshooting.
Maintain platform documentation, configuration records, and operating procedures; contribute to CRM enhancement backlog refinement in coordination with Business Analysts and Product Owners.
Identify opportunities to simplify processes, increase automation, and improve customer and employee experience.
Support compliance with applicable security, privacy, consent, data-governance, and technology standards.

Bachelor’s degree in computer science, information systems, business technology, marketing technology, or a related field, or equivalent work experience.
Minimum of three years of experience in Salesforce administration or a related CRM role.
Salesforce Administrator certification required or strongly preferred.
Hands-on experience with Sales Cloud, Salesforce platform configuration, and Salesforce Flow.
Experience administering or supporting Salesforce Experience Cloud sites.
Experience with Pardot/Account Engagement, marketing automation, campaign management, lead processes, customer segmentation, or digital customer journeys.
Experience developing and maintaining reports and dashboards in Tableau and Salesforce.
Understanding Salesforce security, data models, data quality, integration, privacy, and consent management.
Experience gathering requirements, coordinating testing, supporting releases, and documenting solutions.
Strong analytical, problem-solving, organizational, stakeholder-management, and communication skills.
Ability to work effectively with Sales, Marketing, Customer Service, Analytics, Data, Technology, vendors, and implementation partners.
Experience with Agile or Scrum, MuleSoft, APIs, or additional Salesforce and Tableau certifications is an asset.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce applications and related marketing tools. They will collaborate with cross-functional teams to translate business requirements into scalable platform configurations and provide ongoing user support.

Requirements

Candidates must have at least three years of experience in Salesforce administration and a bachelor's degree in a relevant field. Proficiency in Sales Cloud, Salesforce Flow, and reporting tools like Tableau is required, along with strong analytical and communication skills.

Skills

Salesforce Administration
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud Account Engagement
Pardot
Tableau
Flow
Data Analysis
Stakeholder Management
CRM Support
User Training
Automation
Requirement Gathering
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
CRM
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud
Pardot
Tableau
Flow
Automation
SSO
MFA
Agile
Scrum
MuleSoft
API
Data Governance
Lead Management
Customer Segmentation
Digital Customer Journeys
Reporting
Dashboards
User Onboarding
Platform Configuration
Business Analysis

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