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shift supervisor - Store# 75082, 1950 WILFRID-HAMEL
Starbucks
Quebec, QC
- Full-time
…Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store…
Added just now
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Client Experience Onboarding Specialist
The Portfolio Group
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
Strong understanding of client service practices, complaint resolution, and customer retention strategies.
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Medical / Clinical Aesthetician
The Vancouver Aesthetician
Vancouver, BC
- Full-time
Part-time: flexible hours, with room to move to full-time as your client base grows
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On Call Security Guards – Edmonton
Securiguard Services Ltd.
AB · Edmonton, AB
- Part-time
With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea their team of 4000+ strong security and safety…
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Associe/Associée de Magasin de Détail Temporaire à Temps partiel Winners - Centennial Plaza
The TJX Companies, Inc.
Dollard-Des Ormeaux, QC
- Part-time
Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.
Added just now
Coffee Bar Server -Reg. PTU
Sobeys
Vancouver, BC
A day in the life of a Starbucks Barista: Working as a Starbucks Barista is an opportunity to provide personalized service for our customers. Become a server at one of our on-site cafés.…
Added 16 mins ago
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Dental Administrator
Howe Dental
Vancouver, BC
- Full-time
Part-time position, with Wednesdays and Fridays as the required starting days.
Added 16 mins ago
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Electronic Document Management System (EDMS) System Administrator - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…Least 50% [or More Or Less If Space Limitations Remain] Of The Time, With Limited Telework Available. Telework Eligibility Depends On…
Added 16 mins ago
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Dynamics 365/ Power Platform Developer - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
This Position Requires An Employee To Work Onsite At 1450 Energy Park Dr, St Paul MN, Minnesota At Least 50% Of The Time, With Limited Telework Available. Telework Eligibility Depends On…
Added 16 mins ago
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Admin Assistant to The Catering Manager
Dexterra Group
Winnipeg, MB
- Full-time
Strong organizational and time-management skills.
Added 16 mins ago
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Operations Consultant - Full Time
Sephora
Langford, BC
- $19.85 to $24.8 CAD / hour
- Full-time
Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
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Admin Assistant to The Catering Manager
Dexterra
Winnipeg, MB
- $16.4 to $17 CAD / hour
- Full-time
Strong organizational and time-management skills.
Added 30 mins ago
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Overnight Freight Associate Part-Time - 7170 Lethbridge
The Home Depot Canada
Lethbridge, AB
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 30 mins ago
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Order Picker Full-Time - 7222 Fort Saskatchewan
The Home Depot Canada
Fort Saskatchewan, AB
- Full-time
…they are moved out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related…
Added 30 mins ago
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310s Automotive Service Technician
Volvo Cars Lakeridge
Ajax, ON
- Full-time
Excellent communication and customer service skills.
Added 46 mins ago
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Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Charlottetown, PE
- Part-time
Maintain excellent customer service and checkout area
Added 46 mins ago
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Cashier, Hourly Part Time Day
Shoppers Drug Mart
Waterloo, ON
- Part-time
Maintain excellent customer service and checkout area
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Pharmacist, Hourly Part Time Evening
Shoppers Drug Mart
Toronto, ON
- Part-time
Commitment to providing exceptional customer service
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Care Concierge, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Kemptville, ON
- Full-time
Outstanding customer service skills and the ability to consistently produce positive interactions with patients
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Deli Clerk Part Time Night
Loblaw Companies Limited
Brockville, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
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Grocery Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Toronto, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 46 mins ago
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Grocery Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Kingston, NS
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 46 mins ago
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Grocery Clerk Part Time Evening
Loblaw Companies Limited
Liverpool, NS
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 1 hour ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 1 hour ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners

Air Canada

CRM Support Administrator - Temporary

Dorval, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce, including Sales Cloud, Service Cloud, and Experience Cloud, as well as Marketing Cloud Account Engagement (Pardot) and Tableau reporting. The role supports sales, marketing, customer service, and business decision-making, working in close coordination with the Salesforce Architect, Business Analysts, Product Owners, Developers, and external partners.

Responsibilities:

Administer and support Salesforce applications, including Sales Cloud, Service Cloud, Experience Cloud, automation, and future CRM capabilities.
Manage users, roles, permission sets, objects, fields, page layouts, validation rules, security, SSO, and MFA; coordinate user onboarding, access changes, offboarding, including external-user access.
Configure and maintain business processes and automation using Flow and other supported platform capabilities.
Administer and continuously improve Experience Cloud sites, including navigation, content, access, permissions, and user experience.
Administer Marketing Cloud Account Engagement (Pardot), including prospect synchronization, field mappings, scoring and grading, forms, and Engagement Studio programs; monitor and resolve connector and synchronization issues; and support the Marketing team with campaign setup, customer segmentation, audience management, lead processes, customer journeys, and marketing automation.
Ensure marketing activities are aligned with customer, account, lead, sales, consent, and engagement data in Salesforce.
Collaborate with Business Analysts and business and marketing stakeholders to clarify requirements and translate approved requirements into scalable platform configurations and enhancements aligned with the Salesforce Architect’s solution design.
Develop and maintain reports and dashboards in Tableau and Salesforce for sales, marketing, customer engagement, adoption, and campaign performance.
Monitor platform performance, usage, and adoption, and recommend improvements.
Improve data quality by identifying key fields and objects for monitoring and data cleanup, applying validation and duplicate-prevention controls, and performing controlled imports and bulk updates.
Work in close coordination with Salesforce Architects, Business Analysts, Product Owners, and Developers to ensure platform configurations and enhancements align with business requirements and solution architecture.
Provide day-to-day user support and coordinate issue resolution with internal teams and external partners.
Train users on new features and processes, in person or remotely.
Support Salesforce integrations through data loads, system interfaces, and related troubleshooting.
Maintain platform documentation, configuration records, and operating procedures; contribute to CRM enhancement backlog refinement in coordination with Business Analysts and Product Owners.
Identify opportunities to simplify processes, increase automation, and improve customer and employee experience.
Support compliance with applicable security, privacy, consent, data-governance, and technology standards.

Bachelor’s degree in computer science, information systems, business technology, marketing technology, or a related field, or equivalent work experience.
Minimum of three years of experience in Salesforce administration or a related CRM role.
Salesforce Administrator certification required or strongly preferred.
Hands-on experience with Sales Cloud, Salesforce platform configuration, and Salesforce Flow.
Experience administering or supporting Salesforce Experience Cloud sites.
Experience with Pardot/Account Engagement, marketing automation, campaign management, lead processes, customer segmentation, or digital customer journeys.
Experience developing and maintaining reports and dashboards in Tableau and Salesforce.
Understanding Salesforce security, data models, data quality, integration, privacy, and consent management.
Experience gathering requirements, coordinating testing, supporting releases, and documenting solutions.
Strong analytical, problem-solving, organizational, stakeholder-management, and communication skills.
Ability to work effectively with Sales, Marketing, Customer Service, Analytics, Data, Technology, vendors, and implementation partners.
Experience with Agile or Scrum, MuleSoft, APIs, or additional Salesforce and Tableau certifications is an asset.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce applications and related marketing tools. They will collaborate with cross-functional teams to translate business requirements into scalable platform configurations and provide ongoing user support.

Requirements

Candidates must have at least three years of experience in Salesforce administration and a bachelor's degree in a relevant field. Proficiency in Sales Cloud, Salesforce Flow, and reporting tools like Tableau is required, along with strong analytical and communication skills.

Skills

Salesforce Administration
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud Account Engagement
Pardot
Tableau
Flow
Data Analysis
Stakeholder Management
CRM Support
User Training
Automation
Requirement Gathering
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
CRM
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud
Pardot
Tableau
Flow
Automation
SSO
MFA
Agile
Scrum
MuleSoft
API
Data Governance
Lead Management
Customer Segmentation
Digital Customer Journeys
Reporting
Dashboards
User Onboarding
Platform Configuration
Business Analysis

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