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Added 8 mins ago
SS
Senior General Manager
Sienna Senior Living
BC · Surrey, BC
- Full-time
Lead an interdisciplinary team of Managers, Sales Consultants and Front Line employees
Added 8 mins ago
CC
Commercial Cleaning Sales Representative
Crystal Clean Maintenance
NS · Halifax Central, Nova Scotia
- Full-time
Crystal Clean Maintenance Ltd. is seeking a motivated, professional, and results-driven Sales Associate to develop new business opportunities throughout HRM and surrounding areas. The…
Added 8 mins ago
Senior Manager, Business Management, GBM Finance
Scotiabank
Toronto, ON
Lead development of executive-ready materials by converting complex finance topics into crisp storylines, talking points, and Q&A.
Added 8 mins ago
VC
Managing Director
Valsoft Corporation
Montreal, QC
- Full-time
Drive initiatives and solve challenges related to sales, customer success and research and development within your portfolio of businesses.
Added 8 mins ago
HD
Creator Partnerships Manager
Hadley Designs
Remote, Canada
- Full-time
- Remote
…hundreds of creators and affiliates into a reliable source of sales across TikTok Shop, Amazon, and Shopify. You'll also be the coach our creators rally around, running our creator calls,…
Added 8 mins ago
CB
Sales Assistant- Full-Time with Benefits-Wonderland
COBS Bread
London, ON
- Full-time
Through development programs that provide you with opportunities to lead teams, and take charge when it comes to production, marketing, and sales, we’re invested in offering you the…
Added 8 mins ago
Sales Representative
Sonepar
Edmonton, AB
We house the largest inventory to better service our customers and deliver on sales commitments.
Added 8 mins ago
Reliability & Process Engineer
CONA Services
Toronto, ON · North York, ON
…employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing…
Added 8 mins ago
Process Engineer
CONA Services
Toronto, ON · North York, ON
…employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing…
Added 8 mins ago
Manager, Customer Operations
Bell
Montreal, QC
The role of the Bell Business Markets (BBM) Client Services Manager, within the Service Provisioning Team, is to lead a team of client agents to deliver excellent customer service. This…
Added 8 mins ago
Senior Consultant, Proposal Management
Bell
Toronto, ON
Lead high-impact strategic analyses, business cases, scenario planning, and executive decision support on the company's most critical priorities.
Added 8 mins ago
TS
Director, Sales - Mid-Market East & Central /Directeur ou directrice des ventes - Marché intermédiaire, Ventes commerciales, Est et CentreCommercial Sales
TD SYNNEX North America
Montreal, QC
- $136,000 to $182,000 CAD / year
- Full-time
TD SYNNEX Canada is seeking a strategic and results-driven sales leader to lead our Mid-Market East & Central Commercial Sales organization, overseeing a business approaching $750M in…
Added 8 mins ago
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Logistics Specialist
Veolia | Water Tech
Oakville, ON
- Full-time
Run reports, interface with production, sales, purchasing and suppliers to ensure timely customs release and schedule inbound and outbound deliveries
Added 8 mins ago
CI
Business Development Representative
Citylitics Inc.
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
…public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify…
Added 8 mins ago
P
Account Director
PRAXIS
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…experience, who thrives in a fast-paced environment and is ready to lead, grow and help the agency and our clients…
Added 8 mins ago
RH
Assistant Controller
Robert Half
Montreal, QC
- Full-time
Lead budgeting, forecasting, cash flow forecasting, and variance analysis
Added 8 mins ago
RL
Ocean Export Coordinator
Rhenus Logistics
Mississauga, ON
- Full-time
Work closely with Sales, Finance, and Operations to ensure a seamless customer experience.
Added 8 mins ago
E
Seasonal Pizza Maker (Full-Time) - Eataly Sherway Gardens
Eataly
Toronto, ON
- $19 to $21 CAD / hour
- Full-time
- Contract
A Pizza Maker is responsible for producing roman-style pizza alla pala in accordance with our authentic Italian recipes. Reports to the Bakery & Pala Lead.
Added 8 mins ago
O
Lot Operations Supervisor
OPENLANE
Brampton, ON
- Full-time
…supervising a team of Lot Assistants and Drivers. You will lead our team responsible for coordinating vehicle inventory at the Vehicle Logistic Center (VLC). In this role, you will have the…
Added 8 mins ago
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Administrative Assistant
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
…effectively across multiple departments (production, planning, sales) to ensure seamless order management from entry to delivery while balancing competing…
Added 8 mins ago
AI
Sales Director
AFC Industries
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Activities and responsibilities of the Director of Sales:
Added 8 mins ago
SM
Director of Retail Operations
Shop Makers
Vancouver, BC
- Full-time
Lead succession planning for every RM and AM role so the business is never dependent on a single person or forced to hire externally by default.
Added 8 mins ago
O
Operations Manager
OPENLANE
Ottawa, ON · Vars, ON
- Full-time
Accountable. You lead by example, fostering a culture of alignment, support, urgency for change, and results.
Added 23 mins ago
W
Manager Production Planning and Inventory Control
Winpak
Winnipeg, MB
- Full-time
Winpak Division is seeking a Manager, Production Planning and Inventory Control to lead our Production and Inventory Control department in Winnipeg. Reporting to the Director of Sales,…
Added 23 mins ago
R
Partnerships Manager
Relay
Remote, Canada
- Full-time
- Remote
Build alignment across marketing, sales, and other internal teams, as well as external stakeholders, to deliver on team KPIs

Air Canada

CRM Support Administrator - Temporary

Dorval, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce, including Sales Cloud, Service Cloud, and Experience Cloud, as well as Marketing Cloud Account Engagement (Pardot) and Tableau reporting. The role supports sales, marketing, customer service, and business decision-making, working in close coordination with the Salesforce Architect, Business Analysts, Product Owners, Developers, and external partners.

Responsibilities:

Administer and support Salesforce applications, including Sales Cloud, Service Cloud, Experience Cloud, automation, and future CRM capabilities.
Manage users, roles, permission sets, objects, fields, page layouts, validation rules, security, SSO, and MFA; coordinate user onboarding, access changes, offboarding, including external-user access.
Configure and maintain business processes and automation using Flow and other supported platform capabilities.
Administer and continuously improve Experience Cloud sites, including navigation, content, access, permissions, and user experience.
Administer Marketing Cloud Account Engagement (Pardot), including prospect synchronization, field mappings, scoring and grading, forms, and Engagement Studio programs; monitor and resolve connector and synchronization issues; and support the Marketing team with campaign setup, customer segmentation, audience management, lead processes, customer journeys, and marketing automation.
Ensure marketing activities are aligned with customer, account, lead, sales, consent, and engagement data in Salesforce.
Collaborate with Business Analysts and business and marketing stakeholders to clarify requirements and translate approved requirements into scalable platform configurations and enhancements aligned with the Salesforce Architect’s solution design.
Develop and maintain reports and dashboards in Tableau and Salesforce for sales, marketing, customer engagement, adoption, and campaign performance.
Monitor platform performance, usage, and adoption, and recommend improvements.
Improve data quality by identifying key fields and objects for monitoring and data cleanup, applying validation and duplicate-prevention controls, and performing controlled imports and bulk updates.
Work in close coordination with Salesforce Architects, Business Analysts, Product Owners, and Developers to ensure platform configurations and enhancements align with business requirements and solution architecture.
Provide day-to-day user support and coordinate issue resolution with internal teams and external partners.
Train users on new features and processes, in person or remotely.
Support Salesforce integrations through data loads, system interfaces, and related troubleshooting.
Maintain platform documentation, configuration records, and operating procedures; contribute to CRM enhancement backlog refinement in coordination with Business Analysts and Product Owners.
Identify opportunities to simplify processes, increase automation, and improve customer and employee experience.
Support compliance with applicable security, privacy, consent, data-governance, and technology standards.

Bachelor’s degree in computer science, information systems, business technology, marketing technology, or a related field, or equivalent work experience.
Minimum of three years of experience in Salesforce administration or a related CRM role.
Salesforce Administrator certification required or strongly preferred.
Hands-on experience with Sales Cloud, Salesforce platform configuration, and Salesforce Flow.
Experience administering or supporting Salesforce Experience Cloud sites.
Experience with Pardot/Account Engagement, marketing automation, campaign management, lead processes, customer segmentation, or digital customer journeys.
Experience developing and maintaining reports and dashboards in Tableau and Salesforce.
Understanding Salesforce security, data models, data quality, integration, privacy, and consent management.
Experience gathering requirements, coordinating testing, supporting releases, and documenting solutions.
Strong analytical, problem-solving, organizational, stakeholder-management, and communication skills.
Ability to work effectively with Sales, Marketing, Customer Service, Analytics, Data, Technology, vendors, and implementation partners.
Experience with Agile or Scrum, MuleSoft, APIs, or additional Salesforce and Tableau certifications is an asset.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce applications and related marketing tools. They will collaborate with cross-functional teams to translate business requirements into scalable platform configurations and provide ongoing user support.

Requirements

Candidates must have at least three years of experience in Salesforce administration and a bachelor's degree in a relevant field. Proficiency in Sales Cloud, Salesforce Flow, and reporting tools like Tableau is required, along with strong analytical and communication skills.

Skills

Salesforce Administration
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud Account Engagement
Pardot
Tableau
Flow
Data Analysis
Stakeholder Management
CRM Support
User Training
Automation
Requirement Gathering
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
CRM
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud
Pardot
Tableau
Flow
Automation
SSO
MFA
Agile
Scrum
MuleSoft
API
Data Governance
Lead Management
Customer Segmentation
Digital Customer Journeys
Reporting
Dashboards
User Onboarding
Platform Configuration
Business Analysis

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