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Added 7 mins ago
Advanced DevOps Engineer - EA Sports Technology
Electronic Arts
Vancouver, BC
…results. You have demonstrated success working with large-scale systems, prioritizing competing initiatives, and maintaining a strong focus on uptime and predictability. You are passionate…
Added 7 mins ago
C
Director, Corporate Accounting
Co-op
Saskatoon, SK
- Full-time
Drive continuous improvement across accounting processes, systems, and financial controls, identifying opportunities to enhance efficiency, accuracy, and consistency across FCL and the CRS.
Added 7 mins ago
ES
Engineer in Training (EIT)
ENTRUST Solutions Group
AB · Calgary, AB
- Full-time
…includes all aspects of Transmission, Substation and Distribution systems for voltages ranging from 4160V to…
Added 7 mins ago
S
Onsite IT Support Specialist
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
The Onsite IT Support Analyst plays a critical role in ensuring the smooth operation of computer systems so that end users can perform their work effectively. This is a 100% onsite position…
Added 7 mins ago
S
Sr. IT Support Analyst
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
Continuously monitor client systems and networks
Added 7 mins ago
Reliability Engineer
Sun Pharmaceutical Industries Ltd
Brampton, ON
…continuous improvement initiatives, and optimizes Asset Management systems to drive measurable gains in uptime, OEE, MTBF, MTTR and cost…
Added 7 mins ago
Enrolment Information Analyst
NorQuest College
Edmonton, AB
Bachelor's Degree required; Computing Science or Management Information Systems preferred. A combination of education and experience will be considered.
Added 7 mins ago
Multi Service Worker (PSW/CSA)
Health Sciences North
Sudbury, ON
Demonstrated computer skills with intermediate proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and applicable patient information systems.
Added 7 mins ago
Multi Service Worker (PSW/CSA)
Health Sciences North
Sudbury, ON
Demonstrated computer skills with intermediate proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and applicable patient information systems.
Added 7 mins ago
M
Asset Manager, Rail Fleet Projects
Metrolinx
Canada
- Full-time
Supports revisions to standards and asset information requirements resulting from the implementation and operationalization of new equipment, technology, and systems.
Added 7 mins ago
JT
Case Manager
Jean Tweed Centre
Toronto, ON
- Contract
Provide case management support, including counselling, outreach, on-going assessment, goal planning, referral, development of support systems, system navigation, etc.
Added 7 mins ago
Senior Manager, Business Management, GBM Finance
Scotiabank
Toronto, ON
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 7 mins ago
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Coordonnateur administratif principal / Senior Administrative Coordinator
RTX
Longueuil, QC
- Full-time
Added 7 mins ago
HD
Creator Partnerships Manager
Hadley Designs
Remote, Canada
- Full-time
- Remote
…us. You'll design the program, set the economics, build the systems, and turn hundreds of creators and affiliates into a reliable source of sales across TikTok Shop, Amazon, and Shopify.…
Added 7 mins ago
HD
Director of Talent Acquisition
Hadley Designs
Remote, Canada
- Full-time
- Remote
You are a recruiting-strong, systems-oriented leader. You have personally closed difficult hires, not just managed a team that did. You move fast in a sourcing pipeline, you can run a…
Added 7 mins ago
Territory Manager - Heritage Division (Golden Horseshoe)
Southern Glazer’s Wine and Spirits, LLC
Toronto, ON
…presentations), and experience with Customer Relation Management (CRM)…
Added 7 mins ago
VC
AI Engineer I | Ingénieur.e IA I
Valsoft Corporation
Montreal, QC · Saint-Laurent, Quebec
- Full-time
…availability and rates, and books reservations in the hotel's own…
Added 7 mins ago
FC
Credit Risk Analytics Manager
Fidelity Canada
Toronto, ON
- Full-time
Develops and maintains robust data pipelines and reporting processes across internal systems and external vendors, including DataPhile, Bloomberg, and other sources.
Added 7 mins ago
PC
Sr Specialist – Retail Technology Platform
Parkland Corporation
Calgary, AB · Mississauga, ON
- Full-time
Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Technology, or a related field; equivalent combination of education and relevant experience will be…
Added 7 mins ago
ST
Senior Associate, Fund Accounting
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Cash and holdings reconciliations between core systems, custodian, prime broker and Investment Manager.
Added 7 mins ago
TM
Supervisor
The Maples Group (Financial Services)
Montreal, QC
- Full-time
· Strong understanding of accounts payable systems, reconciliations, and reporting
Added 7 mins ago
Administrative Assistant (12 Month Contract)
The Canada Life Assurance Company
Langley (District), BC · Vancouver, BC · Langley, Brit
Maintain employee and client information in Canada Life systems, including updating contact and banking information
Added 7 mins ago
Early Career Software Developer - Landmark
Halliburton
Calgary, AB
Backend and Services: Java, C#/.NET, APIs, service-oriented or distributed systems, and relational or NoSQL databases.
Added 7 mins ago
Assistant Deputy Minister, Learning, Engagement and Talent Management
Government of Alberta
AB
…high-performing teams. You are an influential communicator with strong systems thinking and sound judgment, capable of leading complex, multi-partner initiatives and navigating sensitive…
Added 7 mins ago
Manager, EHS
Aecon
Toronto, ON
Aecon Foundations is a leader in the Canadian Foundations industry. From shoring systems to foundation piling of all types; Aecon Foundations brings the Aecon advantage to all of our market…

Air Canada

CRM Support Administrator - Temporary

Dorval, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce, including Sales Cloud, Service Cloud, and Experience Cloud, as well as Marketing Cloud Account Engagement (Pardot) and Tableau reporting. The role supports sales, marketing, customer service, and business decision-making, working in close coordination with the Salesforce Architect, Business Analysts, Product Owners, Developers, and external partners.

Responsibilities:

Administer and support Salesforce applications, including Sales Cloud, Service Cloud, Experience Cloud, automation, and future CRM capabilities.
Manage users, roles, permission sets, objects, fields, page layouts, validation rules, security, SSO, and MFA; coordinate user onboarding, access changes, offboarding, including external-user access.
Configure and maintain business processes and automation using Flow and other supported platform capabilities.
Administer and continuously improve Experience Cloud sites, including navigation, content, access, permissions, and user experience.
Administer Marketing Cloud Account Engagement (Pardot), including prospect synchronization, field mappings, scoring and grading, forms, and Engagement Studio programs; monitor and resolve connector and synchronization issues; and support the Marketing team with campaign setup, customer segmentation, audience management, lead processes, customer journeys, and marketing automation.
Ensure marketing activities are aligned with customer, account, lead, sales, consent, and engagement data in Salesforce.
Collaborate with Business Analysts and business and marketing stakeholders to clarify requirements and translate approved requirements into scalable platform configurations and enhancements aligned with the Salesforce Architect’s solution design.
Develop and maintain reports and dashboards in Tableau and Salesforce for sales, marketing, customer engagement, adoption, and campaign performance.
Monitor platform performance, usage, and adoption, and recommend improvements.
Improve data quality by identifying key fields and objects for monitoring and data cleanup, applying validation and duplicate-prevention controls, and performing controlled imports and bulk updates.
Work in close coordination with Salesforce Architects, Business Analysts, Product Owners, and Developers to ensure platform configurations and enhancements align with business requirements and solution architecture.
Provide day-to-day user support and coordinate issue resolution with internal teams and external partners.
Train users on new features and processes, in person or remotely.
Support Salesforce integrations through data loads, system interfaces, and related troubleshooting.
Maintain platform documentation, configuration records, and operating procedures; contribute to CRM enhancement backlog refinement in coordination with Business Analysts and Product Owners.
Identify opportunities to simplify processes, increase automation, and improve customer and employee experience.
Support compliance with applicable security, privacy, consent, data-governance, and technology standards.

Bachelor’s degree in computer science, information systems, business technology, marketing technology, or a related field, or equivalent work experience.
Minimum of three years of experience in Salesforce administration or a related CRM role.
Salesforce Administrator certification required or strongly preferred.
Hands-on experience with Sales Cloud, Salesforce platform configuration, and Salesforce Flow.
Experience administering or supporting Salesforce Experience Cloud sites.
Experience with Pardot/Account Engagement, marketing automation, campaign management, lead processes, customer segmentation, or digital customer journeys.
Experience developing and maintaining reports and dashboards in Tableau and Salesforce.
Understanding Salesforce security, data models, data quality, integration, privacy, and consent management.
Experience gathering requirements, coordinating testing, supporting releases, and documenting solutions.
Strong analytical, problem-solving, organizational, stakeholder-management, and communication skills.
Ability to work effectively with Sales, Marketing, Customer Service, Analytics, Data, Technology, vendors, and implementation partners.
Experience with Agile or Scrum, MuleSoft, APIs, or additional Salesforce and Tableau certifications is an asset.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce applications and related marketing tools. They will collaborate with cross-functional teams to translate business requirements into scalable platform configurations and provide ongoing user support.

Requirements

Candidates must have at least three years of experience in Salesforce administration and a bachelor's degree in a relevant field. Proficiency in Sales Cloud, Salesforce Flow, and reporting tools like Tableau is required, along with strong analytical and communication skills.

Skills

Salesforce Administration
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud Account Engagement
Pardot
Tableau
Flow
Data Analysis
Stakeholder Management
CRM Support
User Training
Automation
Requirement Gathering
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
CRM
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud
Pardot
Tableau
Flow
Automation
SSO
MFA
Agile
Scrum
MuleSoft
API
Data Governance
Lead Management
Customer Segmentation
Digital Customer Journeys
Reporting
Dashboards
User Onboarding
Platform Configuration
Business Analysis

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