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Added 9 mins ago
TF
Workshop Performance Specialist
The Fedcap Group
Hamilton, ON
- Full-time
Reporting to the Senior Workshop Performance Specialist in Fedcap Canada’s Learning and Development team, the Workshop Performance Specialist will support in training SP staff to become…
Added 9 mins ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
As a Senior Business Systems Analyst, you will play a key role in supporting and evolving the loyalty portfolio. You will lead requirements and systems analysis for initiatives involving…
Added 9 mins ago
GT
HR Business Partner
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
GeoSpectrum is growing and has a new career opportunity for an experienced HR Business Partner to join the People and Culture team!
Added 9 mins ago
TE
Manager, Talent Readiness
TC Energy
Calgary, AB
- Full-time
Lead and develop the Talent Performance team, manage interdependencies across the broader Talent portfolio, and continuously improve programs based on evidence and stakeholder feedback.
Added 9 mins ago
S
Accountant II
SAIT
Calgary, AB
- Temporary
Assist the Finance Operations Manager, AR Team Lead, and AP Team lead with other duties as assigned
Added 9 mins ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 9 mins ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 9 mins ago
MP
Manager, Sensory Quality
Mother Parkers Tea & Coffee
Mississauga, ON
- Full-time
Lead by example and challenge, inspire the Sensory Quality team to deliver the operational plan
Added 9 mins ago
BI
Customer Service Supervisor
Baxter International Inc.
Mississauga, ON
- Full-time
As a Customer Care Supervisor, you will provide leadership and direction for a customer service team supporting healthcare customers and internal business partners. You will oversee daily…
Added 9 mins ago
AC
Full-time Enterprise CRM Integration Specialist
Algonquin College
Ottawa, ON
- Full-time
The Enterprise CRM Integration Specialist works with business clients, the CRM Technical Lead, the CRM Architect, and ITS teams to define integration requirements and data flows; evaluate…
Added 10 mins ago
S
Director of Finance
SearchLabs
Toronto, ON · Greater Toronto Area, Canada
- $140,000 to $160,000 CAD / year
- Full-time
…Principal, Principals, Project Managers, and administrative team to strengthen financial controls, improve visibility into business performance, and support informed…
Added 10 mins ago
LC
Student Information Services (SIS) Lead
Lakeland Catholic School Division
Bonnyville, AB
- Full-time
We are seeking a skilled, resourceful, and service-oriented Student Information Services (SIS) Lead to support the administration, development, and ongoing improvement of our student…
Added 10 mins ago
BR
Director, Finance, HR and Operations
BRION RAFFOUL LLP
Ottawa, ON
- Full-time
Oversee IT systems, data security, and technology operations with support from external IT consultant
Added 10 mins ago
SC
Senior Business Analyst
SiriusXM Canada
Toronto, ON
- Full-time
The Senior Business Analyst is responsible for investigating and analyzing customer and marketing data to diagnose and resolve operational or data issues. This role ensures data integrity…
Added 10 mins ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
Tech-savvy and detail-oriented, with the ability to leverage systems, tools, and data to train teams, exe
Added 24 mins ago
Reliability Engineer
Sun Pharmaceutical Industries Ltd
Brampton, ON
…continuous improvement initiatives, and optimizes Asset Management systems to drive measurable gains in uptime, OEE, MTBF, MTTR and cost…
Added 24 mins ago
Senior Manager, Business Management, GBM Finance
Scotiabank
Toronto, ON
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 24 mins ago
HD
Creator Partnerships Manager
Hadley Designs
Remote, Canada
- Full-time
- Remote
…us. You'll design the program, set the economics, build the systems, and turn hundreds of creators and affiliates into a reliable source of sales across TikTok Shop, Amazon, and Shopify.…
Added 24 mins ago
Early Career Software Developer - Landmark
Halliburton
Calgary, AB
Exposure to cloud platforms, CI/CD, containerization, data systems or enterprise software.
Added 25 mins ago
HP
Manager, Talent Attraction
Health PEI
Charlottetown, PE
- $48.58 to $59.87 CAD / hour
- Full-time
…Manager, Talent Attraction provides leadership and direction to a team of recruitment and talent attraction professionals and is accountable for creating a supportive, high-performing…
Added 25 mins ago
CI
Business Development Representative
Citylitics Inc.
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a…
Added 25 mins ago
I
Manager, Art Direction (14-month contract)
Indigo
Toronto, ON
- $100,000 to $125,000 CAD / year
- Contract
We Will Be Systems Thinking, Data Driven and AI enabled
Added 25 mins ago
C
Supply Chain Planner
Collabera
Mississauga, ON
- $35 to $39 CAD / hour
- Contract
Reconcile demand, inventory, open orders, supplier commitments and material requirements across relevant systems and partner data.
Added 25 mins ago
TC
Senior Quality Assurance Analyst
Triton Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…various industries streamline their hiring process to make data-driven choices that foster long-lasting relationships with their most important assets – their employees. Powered by…
Added 25 mins ago
AC
Project Lead – Technology Advisory & Digital Transformation
ALTEN Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
Context: We’re looking for an experienced Project Lead – Technology Advisory & Digital Transformation to lead a portfolio of advisory engagements. This is a client-facing consulting role…

Air Canada

CRM Support Administrator - Temporary

Dorval, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce, including Sales Cloud, Service Cloud, and Experience Cloud, as well as Marketing Cloud Account Engagement (Pardot) and Tableau reporting. The role supports sales, marketing, customer service, and business decision-making, working in close coordination with the Salesforce Architect, Business Analysts, Product Owners, Developers, and external partners.

Responsibilities:

Administer and support Salesforce applications, including Sales Cloud, Service Cloud, Experience Cloud, automation, and future CRM capabilities.
Manage users, roles, permission sets, objects, fields, page layouts, validation rules, security, SSO, and MFA; coordinate user onboarding, access changes, offboarding, including external-user access.
Configure and maintain business processes and automation using Flow and other supported platform capabilities.
Administer and continuously improve Experience Cloud sites, including navigation, content, access, permissions, and user experience.
Administer Marketing Cloud Account Engagement (Pardot), including prospect synchronization, field mappings, scoring and grading, forms, and Engagement Studio programs; monitor and resolve connector and synchronization issues; and support the Marketing team with campaign setup, customer segmentation, audience management, lead processes, customer journeys, and marketing automation.
Ensure marketing activities are aligned with customer, account, lead, sales, consent, and engagement data in Salesforce.
Collaborate with Business Analysts and business and marketing stakeholders to clarify requirements and translate approved requirements into scalable platform configurations and enhancements aligned with the Salesforce Architect’s solution design.
Develop and maintain reports and dashboards in Tableau and Salesforce for sales, marketing, customer engagement, adoption, and campaign performance.
Monitor platform performance, usage, and adoption, and recommend improvements.
Improve data quality by identifying key fields and objects for monitoring and data cleanup, applying validation and duplicate-prevention controls, and performing controlled imports and bulk updates.
Work in close coordination with Salesforce Architects, Business Analysts, Product Owners, and Developers to ensure platform configurations and enhancements align with business requirements and solution architecture.
Provide day-to-day user support and coordinate issue resolution with internal teams and external partners.
Train users on new features and processes, in person or remotely.
Support Salesforce integrations through data loads, system interfaces, and related troubleshooting.
Maintain platform documentation, configuration records, and operating procedures; contribute to CRM enhancement backlog refinement in coordination with Business Analysts and Product Owners.
Identify opportunities to simplify processes, increase automation, and improve customer and employee experience.
Support compliance with applicable security, privacy, consent, data-governance, and technology standards.

Bachelor’s degree in computer science, information systems, business technology, marketing technology, or a related field, or equivalent work experience.
Minimum of three years of experience in Salesforce administration or a related CRM role.
Salesforce Administrator certification required or strongly preferred.
Hands-on experience with Sales Cloud, Salesforce platform configuration, and Salesforce Flow.
Experience administering or supporting Salesforce Experience Cloud sites.
Experience with Pardot/Account Engagement, marketing automation, campaign management, lead processes, customer segmentation, or digital customer journeys.
Experience developing and maintaining reports and dashboards in Tableau and Salesforce.
Understanding Salesforce security, data models, data quality, integration, privacy, and consent management.
Experience gathering requirements, coordinating testing, supporting releases, and documenting solutions.
Strong analytical, problem-solving, organizational, stakeholder-management, and communication skills.
Ability to work effectively with Sales, Marketing, Customer Service, Analytics, Data, Technology, vendors, and implementation partners.
Experience with Agile or Scrum, MuleSoft, APIs, or additional Salesforce and Tableau certifications is an asset.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce applications and related marketing tools. They will collaborate with cross-functional teams to translate business requirements into scalable platform configurations and provide ongoing user support.

Requirements

Candidates must have at least three years of experience in Salesforce administration and a bachelor's degree in a relevant field. Proficiency in Sales Cloud, Salesforce Flow, and reporting tools like Tableau is required, along with strong analytical and communication skills.

Skills

Salesforce Administration
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud Account Engagement
Pardot
Tableau
Flow
Data Analysis
Stakeholder Management
CRM Support
User Training
Automation
Requirement Gathering
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
CRM
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud
Pardot
Tableau
Flow
Automation
SSO
MFA
Agile
Scrum
MuleSoft
API
Data Governance
Lead Management
Customer Segmentation
Digital Customer Journeys
Reporting
Dashboards
User Onboarding
Platform Configuration
Business Analysis

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