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Added 1 min ago
PA
Cargo Agent
PAL Airlines
St. John's, NL
- Full-time
Provide internal and external customer support
Added 1 min ago
KL
Temporary Truck and Coach Technician
Kawartha Lakes
Kawartha Lakes, ON
- Temporary
The Truck and Coach Technician inspects, services, maintains, and repairs automotive light to heavy-duty trucks, emergency vehicles, transit buses and support equipment.
Added 1 min ago
AB
Ramp Attendant
Air Borealis
Makkovik, NL
- Full-time
Added 1 min ago
PA
Customer Service Representative
PAL Airlines
St. John's, NL
- Full-time
Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
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J
Brand Advocacy Program Specialist
Jobgether
Canada
- Full-time
…creators. You will manage the program's day-to-day platform operations, guiding members through onboarding, challenges, content submissions, and affiliate activity. Working closely with the…
Added 1 min ago
C
Journeyman Carpenter - FIFO 14/14
Convergint
Fort McMurray, AB
- Full-time
Use SAP for processing new work notifications and managing open notifications to support building and occupant needs.
Added 1 min ago
NM
Parts Lead
Nelson Motors and Equipment
Radville, SK
- Full-time
…count on us for reliable parts, dependable service, expert support, backed by strong relationships, practical expertise and genuine appreciation for our customers and…
Added 1 min ago
TH
Restaurant manager
Tim Hortons Québec
Singhampton, ON
- Full-time
Added 1 min ago
J
Administrative Assistant – Construction
JobsMedia.io
Mirabel, QC
- Full-time
You will play a central role in our operations.
Added 1 min ago
C
Security Technician - Service
Convergint
Burnaby, BC
- Full-time
…you will be responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding to service…
Added 1 min ago
O
Restaurant manager
ONroute
Odessa, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 1 min ago
BP
Operations Coordinator
Brinlow Partners
Vancouver, BC
- Full-time
Previous experience in operations support, administrative coordination, logistics, customer service or a similar role, although motivated entry-level candidates are encouraged to apply.
Added 1 min ago
TH
Restaurant manager
Tim Hortons Québec
Stayner, ON
- Full-time
Added 1 min ago
C
Estimator - Building Automation
Convergint
Calgary, AB
- Full-time
…culture in our Calgary, AB location. In this role, you will support the sales team by analyzing project requirements, specifications, and technical documents to understand scope, risks, and…
Added 1 min ago
A(
Delivery Lead - Operations Transformation
AXIS (AXIS Capital)
Halifax, NS
- Full-time
Support Operations leaders with business priorities and decisions, process ownership and operational performance, and leading their teams through change to achieve the desired business…
Added 16 mins ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 16 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 16 mins ago
TH
Restaurant manager
Tim Hortons Québec
Singhampton, ON
- Full-time
Added 16 mins ago
AS
Field Service Representative (FSR) - Trenton
AirPro SAR Services Inc.
Trenton, ON
- Full-time
…Airbus Defence and Space and PAL Aerospace, delivers end-to-end support for the Royal Canadian Air Force’s Fixed Wing Search and Rescue (FWSAR) fleet. Our work matters, every mission, every…
Added 16 mins ago
PA
Ground Operations Manager
PAL Airlines
Montreal, QC
- Full-time
Collaborate closely with Flight Operations, Maintenance, System Operations Control, and other internal stakeholders to support the safe movement of aircraft and passengers.
Added 16 mins ago
TA
Warehouse Associate (Afternoon Shift: 11:00AM - 7:30PM)
The Authentic T-Shirt Company® /SanMar Canada
Mississauga, ON
- $20 CAD / hour
- Contract
…areas as needed to best assist the warehouse in day‐to‐day operations while The Authentic T‐Shirt Company®/SanMar Canada strives to provide opportunities for personal growth and…
Added 16 mins ago
PA
Sales Associate Labrador Region
PAL Airlines
Wabush, NL
- Full-time
…rightsholders while identifying opportunities to grow our presence and support regional economic…
Added 16 mins ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 16 mins ago
TS
Logistics Coordinator
Talent Spring Group
Toronto, ON
- Full-time
…ON where you can take ownership of distribution processes, support supply operations, and contribute to freight performance improvements, please submit your current resume for…
Added 16 mins ago
C
Business Services Supervisor
Convergint
Calgary, AB
- Full-time
…Technologies operation by providing effective administrative support to the Management team and other business segments, ensuring seamless internal processes and positive customer…

Air Canada

Customer Sales and Service Agent - Call Centre - Proactive hiring

Saint John, NB, Canada

Starting salary: $19.88 – Up to $38.15 after 8 years of continuous service as outlined in the applicable Collective Agreement · Full-time

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Job details

Pay: Starting salary: $19.88 – Up to $38.15 after 8 years of continuous service as outlined in the applicable Collective Agreement
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Location: Saint John, NB, Canada (Onsite)

Starting salary: $19.88 – Up to $38.15 after 8 years of continuous service as outlined in the applicable Collective Agreement

Branch: Customer Support & Care (CS&C) – Contact Centres

Category: Unionized (UNIFOR)

Job Type: Full-time

Shift premium: 5% of the employee's hourly rate for each hour worked between 23:00 and 05:00

The opportunity

As one of the first points of contact for our customers, you'll help create positive travel experiences by assisting with trip planning, resolving travel-related issues, and providing exceptional customer service.

This role is ideal for individuals who enjoy helping people, learning new systems, and working in a fast-paced, performance-driven environment.

With competitive pay progression, flexible scheduling, comprehensive benefits, and travel privileges, Air Canada offers an opportunity to build a rewarding career with a company invested in your future.

What Your Day-to-day Looks Like

As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call and chat promptly, courteously, and professionally. You will:

Become a trusted resource for information on flights, fares, destinations, and special offers
Use Air Canada's reservation systems to create new bookings and modify existing reservations
Identify customer needs and deliver timely, effective solutions
Manage complex travel situations, identify solutions, and confidently guide customers through changing travel plans
Help customers navigate travel requirements and options with confidence
Create positive experiences through professional and empathetic service

Learn more about the role by watching our Customer Sales and Service Agent career video. Customer Sales and Service Agent career video

Who succeeds here?

We're looking for individuals who thrive in a fast-paced environment, stay calm under pressure, and are committed to delivering exceptional customer service. Successful candidates are adaptable, reliable, and resourceful problem-solvers who balance customer needs with operational priorities while demonstrating professionalism, empathy, and teamwork in every interaction.

Qualifications

A high school diploma or equivalent
The ability to attend and successfully complete our approximately 12-week full-time paid training program
Flexibility to work a variety of shifts in a 24/7 environment, including evenings, weekends, and holidays
Strong verbal and written communication skills, with the ability to build rapport and create positive customer interactions
Excellent listening and problem-solving abilities
Confidence navigating multiple complex systems while speaking with customers
The ability to adapt quickly in a dynamic environment where priorities can change throughout the day
Demonstrated punctuality and dependability to support overall team success in a fast-paced environment. A demonstrated commitment to teamwork and collaboration
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position

Your Benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
Training and development tools to help unlock your full potential.

Linguistic Requirements

Candidates must speak English fluently. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: French, Spanish, Hindi, Punjabi, Mandarin, Cantonese, Japanese, or Korean.

Assets that will help you stand out

Customer service experience in a contact centre, hospitality, retail, tourism, or service-oriented environment
Experience handling customer inquiries while balancing multiple priorities
Travel industry, airline, reservations, or sales experience
Proficiency using computer applications and web-based systems
Experience working in a performance-driven environment where customer satisfaction is a key measure of success

Let your career take flight

This is more than a customer service role - it's an opportunity to build a long-term career with one of Canada's most recognized employers.

Whether you're starting your professional journey, returning to the workforce, or looking for a new challenge, you'll join a team that values growth, development, and service excellence while connecting people and communities around the world. Join Air Canada and discover where your career can take you.

Diversity and inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment that values employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all backgrounds to help us build a workforce that reflects the diversity of our customers and the communities we serve.

Air Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Respond promptly and professionally to customer calls and chats, providing information about flights, fares, destinations, and travel requirements. Create and modify reservations, resolve travel issues, and guide customers through changing plans using Air Canada's reservation systems.

Requirements

Applicants must have a high school diploma or equivalent, complete approximately 12 weeks of full-time paid training, and be available for varied shifts in a 24/7 environment. Strong communication, listening, problem-solving, adaptability, reliability, and teamwork are required; candidates must also be eligible to work in Canada.

Skills

Customer Service
Verbal Communication
Written Communication
Active Listening
Problem-Solving
Rapport Building
Reservation Systems
Booking Management
Travel Planning
Conflict Resolution
Adaptability
Time Management
Teamwork
Multitasking
Empathy
Computer Applications

Benefits

Employee Travel Privileges
Health Insurance
Dental Insurance
Training And Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Airline
Aviation
Travel Planning
Flight Reservations
Reservation Systems
Booking Management
Fare Information
Travel Requirements
Customer Inquiries
Call Handling
Chat Support
Problem-Solving
Conflict Resolution
Customer Satisfaction
Shift Work
24/7 Operations
UNIFOR
Collective Agreement
Paid Training
Health Benefits
Dental Benefits
Employee Travel Privileges

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