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Added 21 mins ago
AH
Health Care Aide - Transition Care Unit
Alberta Health Services
Grande Prairie, AB
- Temporary
…maintain their ADLs at Mackenzie Place. The incumbent will help support a diverse clientele which may include transitions from hospital to home, or from one care setting to another. The HCA…
Added 21 mins ago
CS
Family Empowerment Worker
Carrier Sekani Family Services
Prince George, BC
- Contract
Teaches life skills to the parents and other family members who access services from the Family Empowerment program. These include; behavior modification methods, role modeling, open…
Added 21 mins ago
AH
Registered Nurse
Alberta Health Services
Peace River, AB
- Temporary
Completion of an accredited nursing education program. Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA). Current Basic Cardiac…
Added 21 mins ago
AH
Health Care Aide
Alberta Health Services
Spirit River, AB
- Temporary
…assistance by supporting activities of daily living and delivering support services to patients (clients, residents) who require short term assistance or ongoing support, in accordance with…
Added 21 mins ago
CS
Youth Care Worker
Carrier Sekani Family Services
Prince George, BC
- $28.42 to $36.8 CAD / hour
- Contract
Support in the day-to-day operations of the Youth Services programs.
Added 21 mins ago
AH
Vehicle Equipment Supply Service Technician I
Alberta Health Services
Drumheller, AB
- Temporary
…Vehicle Equipment Supply Service Technician (VESST), you will support EMS operations by ensuring ambulances, medical equipment, and critical supplies are safe, compliant, and ready for…
Added 21 mins ago
CS
Registered Nurse
Carrier Sekani Family Services
Vanderhoof, BC
- $45.9 to $59.44 CAD / hour
- Temporary
British Columbia Centre on Substance Use (BCCSU) -Provincial Opioid Addictions Treatment Support Program (POATSP) for RN/RPN prescribing Opioid Agonist Therapy, or willing to obtain
Added 21 mins ago
CH
Licensed Practical Nurse
Covenant Health Canada
AB · Edmonton, AB
- Part-time
Required Qualifications: Graduate of a Practical Nursing program or recognized equivalent required. Active registration with the College of Licensed Practical Nurses and Health Care Aides…
Added 21 mins ago
AH
Licensed Practical Nurse
Alberta Health Services
Peace River, AB
- Full-time
Completion of an accredited practical nurse education program. Active or eligible for registration and a practice permit as a Licensed Practical Nurse with the College of LPNs and HCAs of…
Added 21 mins ago
AH
Advanced Care Paramedic
Alberta Health Services
Slave Lake, AB
- Full-time
…patient care by administering medications, using advanced life support (ALS) airway adjuncts, and delivering electrical therapy. You may also lead the ALS team in providing clinical care…
Added 21 mins ago
AH
Child and Youth Development Specialist
Alberta Health Services
Tofield, AB
- Part-time
As our Child and Youth Development Specialist, you will support families virtually and in their home, providing family-centred support to families which have children with developmental…
Added 21 mins ago
CS
Registered Psychiatric Nurse (RPN)- Substance Use and Addiction
Carrier Sekani Family Services
Vanderhoof, BC
- $44.56 to $57.71 CAD / hour
- Full-time
British Columbia Centre on Substance Use (BCCSU) -Provincial Opioid Addictions Treatment Support Program (POATSP) for RN/RPN prescribing Opioid Agonist Therapy, or willing to obtain
Added 21 mins ago
AH
Registered Nurse
Alberta Health Services
Red Deer, AB
- Full-time
Completion of an accredited nursing education program. Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA). Current Basic Cardiac…
Added 21 mins ago
CS
Family Preservation Worker
Carrier Sekani Family Services
Vanderhoof, BC
- Full-time
…Children & Family Development (MCFD) and those requiring extra support. This program is responsible for the development and implementation of individual, community, family and cultural…
Added 21 mins ago
AH
Health Care Aide
Alberta Health Services
Vegreville, AB
- Part-time
…facility offers 60 private beds and is thoughtfully designed to support resident comfort, safety, and well-being. Amenities include private bathrooms and showers, spacious common living…
Added 21 mins ago
AH
Registered Nurse
Alberta Health Services
Manning, AB
- Part-time
Completion of an accredited nursing education program. Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA). Current Basic Cardiac…
Added 21 mins ago
AH
Stores I
Alberta Health Services
Lethbridge, AB
- Part-time
Transition Company: Health Shared Services Classification: Stores I Union: AUPE GSS Unit and Program: Contract Procurement and Supply Management Site Services Primary Location: Chinook…
Added 21 mins ago
AH
Registered Nurse
Alberta Health Services
Red Deer, AB
- Full-time
Completion of an accredited nursing education program. Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA). Current Basic Cardiac…
Added 21 mins ago
AH
Health Care Aide
Alberta Health Services
Red Deer, AB
- Full-time
…assistance by supporting activities of daily living and delivering support services to patients (clients, residents) who require short term assistance or ongoing support, in accordance with…
Added 21 mins ago
AH
Registered Nurse
Alberta Health Services
Valleyview, AB
- Part-time
Completion of an accredited nursing education program. Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA). Current Basic Cardiac…
Added 21 mins ago
AH
Therapy Assistant
Alberta Health Services
Drumheller, AB
- Full-time
Heart & Stroke: Basic Cardiac Life Support – Healthcare Provider (BCLS-HCP). Diploma from an approved post-secondary rehabilitation Therapy Assistant program that includes Recreational…
Added 21 mins ago
AH
Advanced Care Paramedic
Alberta Health Services
Beaverlodge, AB
- Full-time
…patient care by administering medications, using advanced life support (ALS) airway adjuncts, and delivering electrical therapy. You may also lead the ALS team in providing clinical care…
Added 21 mins ago
AH
Dietitian I
Alberta Health Services
Slave Lake, AB
- Full-time
…residents in a variety of health care and community settings to support positive nutrition and health outcomes. You may be responsible for the assessment, development, implementation and…
Added 21 mins ago
AH
Health Care Aide
Alberta Health Services
Red Deer, AB
- Full-time
…assistance by supporting activities of daily living and delivering support services to patients (clients, residents) who require short term assistance or ongoing support, in accordance with…
Added 21 mins ago
AH
Advanced Care Paramedic
Alberta Health Services
Drumheller, AB
- Temporary
…patient care by administering medications, using advanced life support (ALS) airway adjuncts, and delivering electrical therapy. You may also lead the ALS team in providing clinical care…

Air Canada

Customer Sales and Service Agent - Call Centre - Proactive hiring

Saint John, NB, Canada

Starting salary: $19.88 – Up to $38.15 after 8 years of continuous service as outlined in the applicable Collective Agreement · Full-time

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Job details

Pay: Starting salary: $19.88 – Up to $38.15 after 8 years of continuous service as outlined in the applicable Collective Agreement
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Location: Saint John, NB, Canada (Onsite)

Starting salary: $19.88 – Up to $38.15 after 8 years of continuous service as outlined in the applicable Collective Agreement

Branch: Customer Support & Care (CS&C) – Contact Centres

Category: Unionized (UNIFOR)

Job Type: Full-time

Shift premium: 5% of the employee's hourly rate for each hour worked between 23:00 and 05:00

The opportunity

As one of the first points of contact for our customers, you'll help create positive travel experiences by assisting with trip planning, resolving travel-related issues, and providing exceptional customer service.

This role is ideal for individuals who enjoy helping people, learning new systems, and working in a fast-paced, performance-driven environment.

With competitive pay progression, flexible scheduling, comprehensive benefits, and travel privileges, Air Canada offers an opportunity to build a rewarding career with a company invested in your future.

What Your Day-to-day Looks Like

As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call and chat promptly, courteously, and professionally. You will:

Become a trusted resource for information on flights, fares, destinations, and special offers
Use Air Canada's reservation systems to create new bookings and modify existing reservations
Identify customer needs and deliver timely, effective solutions
Manage complex travel situations, identify solutions, and confidently guide customers through changing travel plans
Help customers navigate travel requirements and options with confidence
Create positive experiences through professional and empathetic service

Learn more about the role by watching our Customer Sales and Service Agent career video. Customer Sales and Service Agent career video

Who succeeds here?

We're looking for individuals who thrive in a fast-paced environment, stay calm under pressure, and are committed to delivering exceptional customer service. Successful candidates are adaptable, reliable, and resourceful problem-solvers who balance customer needs with operational priorities while demonstrating professionalism, empathy, and teamwork in every interaction.

Qualifications

A high school diploma or equivalent
The ability to attend and successfully complete our approximately 12-week full-time paid training program
Flexibility to work a variety of shifts in a 24/7 environment, including evenings, weekends, and holidays
Strong verbal and written communication skills, with the ability to build rapport and create positive customer interactions
Excellent listening and problem-solving abilities
Confidence navigating multiple complex systems while speaking with customers
The ability to adapt quickly in a dynamic environment where priorities can change throughout the day
Demonstrated punctuality and dependability to support overall team success in a fast-paced environment. A demonstrated commitment to teamwork and collaboration
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position

Your Benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
Training and development tools to help unlock your full potential.

Linguistic Requirements

Candidates must speak English fluently. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: French, Spanish, Hindi, Punjabi, Mandarin, Cantonese, Japanese, or Korean.

Assets that will help you stand out

Customer service experience in a contact centre, hospitality, retail, tourism, or service-oriented environment
Experience handling customer inquiries while balancing multiple priorities
Travel industry, airline, reservations, or sales experience
Proficiency using computer applications and web-based systems
Experience working in a performance-driven environment where customer satisfaction is a key measure of success

Let your career take flight

This is more than a customer service role - it's an opportunity to build a long-term career with one of Canada's most recognized employers.

Whether you're starting your professional journey, returning to the workforce, or looking for a new challenge, you'll join a team that values growth, development, and service excellence while connecting people and communities around the world. Join Air Canada and discover where your career can take you.

Diversity and inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment that values employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all backgrounds to help us build a workforce that reflects the diversity of our customers and the communities we serve.

Air Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Respond promptly and professionally to customer calls and chats, providing information about flights, fares, destinations, and travel requirements. Create and modify reservations, resolve travel issues, and guide customers through changing plans using Air Canada's reservation systems.

Requirements

Applicants must have a high school diploma or equivalent, complete approximately 12 weeks of full-time paid training, and be available for varied shifts in a 24/7 environment. Strong communication, listening, problem-solving, adaptability, reliability, and teamwork are required; candidates must also be eligible to work in Canada.

Skills

Customer Service
Verbal Communication
Written Communication
Active Listening
Problem-Solving
Rapport Building
Reservation Systems
Booking Management
Travel Planning
Conflict Resolution
Adaptability
Time Management
Teamwork
Multitasking
Empathy
Computer Applications

Benefits

Employee Travel Privileges
Health Insurance
Dental Insurance
Training And Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Airline
Aviation
Travel Planning
Flight Reservations
Reservation Systems
Booking Management
Fare Information
Travel Requirements
Customer Inquiries
Call Handling
Chat Support
Problem-Solving
Conflict Resolution
Customer Satisfaction
Shift Work
24/7 Operations
UNIFOR
Collective Agreement
Paid Training
Health Benefits
Dental Benefits
Employee Travel Privileges

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