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Added 17 mins ago
BT
Senior Accountant - Internal Services
Baker Tilly Canada
Windsor, ON
- Full-time
“There is no limit to the growth opportunities at Baker Tilly. We pride ourselves on promoting talent when we see it, and work with each professional to define what success means for them.”
Added 46 mins ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Greet guests promptly and provide a warm, professional welcome.
Added 46 mins ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Food Truck Handler / Cook is responsible for ensuring the vehicle, cooking equipment, food, supplies and operating systems are properly secured before transportation and safely operated…
Added 46 mins ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 46 mins ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…linens and other amenities and rooms are "refreshed" to maintain professional presentation of the room during meeting breaks with non-interference of presentation…
Added 46 mins ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 1 hour ago
3
Bilingual Customer Service Professional - French/English
360insights
Quebec, QC
- $20 CAD / hour
As a Customer Care Professional, Bilingual French/English you will be the first point of contact for consumers and sales associates seeking support with their claims in the incentive…
Added 1 hour ago
A
Person Responsible for Maintenance (PRM)
Aviosave
ON · Ontario, Canada
- Full-time
Support the development and implementation of the Safety Management System (SMS).
Added 1 hour ago
I
Medical Intake Specialist (Spanish Fluency Required)
Indigo
Remote, Canada
- Up to $60,000 CAD / year
- Full-time
- Remote
…driven by individual physicians, not by large bureaucratic systems. Lowering the barrier to practice ownership lets doctors deliver better care for…
Added 1 hour ago
SS
Healthcare Security Officer – Relocate to Powell River
Securiguard Services Ltd.
Powell River, BC
- Full-time
Securicare is seeking Healthcare Security Officer to support our healthcare security operations in Powell River within the Vancouver Coastal Health (VCH) portfolio.
Added 1 hour ago
LN
Box Office Supervisor
Live Nation Entertainment
Toronto, ON
- Part-time
Division: Ticketmaster NA – Support & Operations
Added 1 hour ago
WP
Enclosure Project Manager - Diagnostics
Walter P Moore
Toronto, ON
- Full-time
In this position, the qualified individual will design repairs for existing enclosure systems. They will perform review of enclosure systems for new construction, renovation, and…
Added 1 hour ago
RS
Level 3 Rope Access Technicians
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Echo NDE is currently seeking an experienced IRATA Level 3 Rope Access Technician to support project-based work at client sites throughout Alberta.
Added 1 hour ago
T
Journeyman Electrician
Thermon
Calgary, AB
- Full-time
…electrical drawings, schematics, and technical documentation to support the assembly, testing, and quality assurance of commercial and heat trace control panels. This role involves…
Added 1 hour ago
KC
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
- Full-time
$1,500 annual professional development fund to support your growth.
Added 1 hour ago
T
Journeyman Electrician - 2nd Shift
Thermon
Calgary, AB
- Full-time
…electrical drawings, schematics, and technical documentation to support the assembly, testing, and quality assurance of commercial and heat trace control panels. This role involves…
Added 1 hour ago
RM
Labour Relations Assistant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
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Added 2 hours ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to…
Added 2 hours ago
FT
Machine Learning Engineer
FDE Times
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
Added 2 hours ago
FT
Senior Machine Learning Engineer
FDE Times
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
Added 2 hours ago
FT
Full Stack LLM Engineer
FDE Times
Toronto, ON
- Full-time
Cerebras Systems builds the world's largest AI chip, 56 times larger than GPUs. This architecture allows Cerebras to deliver industry-leading training and inference speeds; over 10 times…
Added 2 hours ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
PE · Prince, PE
- Full-time
Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to…
Added 2 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
…This position will involve applications engineering, sales support and field service work. Sales Engineers should be comfortable working in a result-driven, fast-paced…
Added 2 hours ago
UC
Accommodation Support Facilitator - Full Time
Upper Canada Child Care
Markham, ON
- Full-time
We are currently recruiting a temporary Accommodation Support Facilitator to join our Team in Markham at the following location(s): San Lorenzo Ruiz CES.
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Abbotsford, BC
- Full-time
Our goal is to demonstrate how we support physicians in leading healthier, happier, and more connected lives. We offer robust support systems and foster an environment where medical…

Air Canada

Customer Sales and Service Agent - Call Centre - Proactive hiring

Saint John, NB, Canada

Starting salary: $19.88 – Up to $38.15 after 8 years of continuous service as outlined in the applicable Collective Agreement · Full-time

Apply About employer

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Job details

Pay: Starting salary: $19.88 – Up to $38.15 after 8 years of continuous service as outlined in the applicable Collective Agreement
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Location: Saint John, NB, Canada (Onsite)

Starting salary: $19.88 – Up to $38.15 after 8 years of continuous service as outlined in the applicable Collective Agreement

Branch: Customer Support & Care (CS&C) – Contact Centres

Category: Unionized (UNIFOR)

Job Type: Full-time

Shift premium: 5% of the employee's hourly rate for each hour worked between 23:00 and 05:00

The opportunity

As one of the first points of contact for our customers, you'll help create positive travel experiences by assisting with trip planning, resolving travel-related issues, and providing exceptional customer service.

This role is ideal for individuals who enjoy helping people, learning new systems, and working in a fast-paced, performance-driven environment.

With competitive pay progression, flexible scheduling, comprehensive benefits, and travel privileges, Air Canada offers an opportunity to build a rewarding career with a company invested in your future.

What Your Day-to-day Looks Like

As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call and chat promptly, courteously, and professionally. You will:

Become a trusted resource for information on flights, fares, destinations, and special offers
Use Air Canada's reservation systems to create new bookings and modify existing reservations
Identify customer needs and deliver timely, effective solutions
Manage complex travel situations, identify solutions, and confidently guide customers through changing travel plans
Help customers navigate travel requirements and options with confidence
Create positive experiences through professional and empathetic service

Learn more about the role by watching our Customer Sales and Service Agent career video. Customer Sales and Service Agent career video

Who succeeds here?

We're looking for individuals who thrive in a fast-paced environment, stay calm under pressure, and are committed to delivering exceptional customer service. Successful candidates are adaptable, reliable, and resourceful problem-solvers who balance customer needs with operational priorities while demonstrating professionalism, empathy, and teamwork in every interaction.

Qualifications

A high school diploma or equivalent
The ability to attend and successfully complete our approximately 12-week full-time paid training program
Flexibility to work a variety of shifts in a 24/7 environment, including evenings, weekends, and holidays
Strong verbal and written communication skills, with the ability to build rapport and create positive customer interactions
Excellent listening and problem-solving abilities
Confidence navigating multiple complex systems while speaking with customers
The ability to adapt quickly in a dynamic environment where priorities can change throughout the day
Demonstrated punctuality and dependability to support overall team success in a fast-paced environment. A demonstrated commitment to teamwork and collaboration
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position

Your Benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
Training and development tools to help unlock your full potential.

Linguistic Requirements

Candidates must speak English fluently. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: French, Spanish, Hindi, Punjabi, Mandarin, Cantonese, Japanese, or Korean.

Assets that will help you stand out

Customer service experience in a contact centre, hospitality, retail, tourism, or service-oriented environment
Experience handling customer inquiries while balancing multiple priorities
Travel industry, airline, reservations, or sales experience
Proficiency using computer applications and web-based systems
Experience working in a performance-driven environment where customer satisfaction is a key measure of success

Let your career take flight

This is more than a customer service role - it's an opportunity to build a long-term career with one of Canada's most recognized employers.

Whether you're starting your professional journey, returning to the workforce, or looking for a new challenge, you'll join a team that values growth, development, and service excellence while connecting people and communities around the world. Join Air Canada and discover where your career can take you.

Diversity and inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment that values employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all backgrounds to help us build a workforce that reflects the diversity of our customers and the communities we serve.

Air Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Respond promptly and professionally to customer calls and chats, providing information about flights, fares, destinations, and travel requirements. Create and modify reservations, resolve travel issues, and guide customers through changing plans using Air Canada's reservation systems.

Requirements

Applicants must have a high school diploma or equivalent, complete approximately 12 weeks of full-time paid training, and be available for varied shifts in a 24/7 environment. Strong communication, listening, problem-solving, adaptability, reliability, and teamwork are required; candidates must also be eligible to work in Canada.

Skills

Customer Service
Verbal Communication
Written Communication
Active Listening
Problem-Solving
Rapport Building
Reservation Systems
Booking Management
Travel Planning
Conflict Resolution
Adaptability
Time Management
Teamwork
Multitasking
Empathy
Computer Applications

Benefits

Employee Travel Privileges
Health Insurance
Dental Insurance
Training And Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Airline
Aviation
Travel Planning
Flight Reservations
Reservation Systems
Booking Management
Fare Information
Travel Requirements
Customer Inquiries
Call Handling
Chat Support
Problem-Solving
Conflict Resolution
Customer Satisfaction
Shift Work
24/7 Operations
UNIFOR
Collective Agreement
Paid Training
Health Benefits
Dental Benefits
Employee Travel Privileges

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