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Added 10 mins ago
T
Personal Banking Associate Trainee
TD
Oshawa, ON
- Full-time
Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Added 10 mins ago
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Intern, Product Management - Manufacturing
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
…and manufacturing. We act as the critical connection between customer needs and business strategy, solution design, software development, and go-to-market…
Added 25 mins ago
OR
Public Relations Manager
OSL Retail Services Inc
Mississauga, ON
- Other
…delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection,…
Added 55 mins ago
Partner Marketing Manager (Hybrid)
OpenTable
Toronto, ON
OpenTable is looking for a Partner Marketing Manager to turn strategic partnerships into repeatable, measurable growth for our restaurant business. Reporting to the Senior Director,…
Added 55 mins ago
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Account Executive
Carrier Enterprise Canada
AB · Alberta, Canada
- Full-time
identifying and recruiting new business opportunities, managing client relationships, and ensuring customer satisfaction. This role requires an inspiring people leader who is proactive and…
Added 55 mins ago
OO
Lead, Integrated Campaigns and Activations (14-Month Fixed Term Contract)
OCS Ontario Cannabis Store
Toronto, ON
- Contract
…industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive…
Added 1 hour ago
AG
Chef de projet et opérations clients
Adelphi Group
Montreal, QC
- Full-time
Added 1 hour ago
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London Credit Card Representative
TD
London, ON
- Full-time
…whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking…
Added 1 hour ago
Director, CX Business Systems
Braze
Toronto, ON
…includes - Expert/Professional Services, Partner Led Delivery, Customer Success, and Customer/Technical Support business functions. This role demands a leader who can lead a high-performing…
Added 1 hour ago
M(
ABM Specialist
MaintainX (An Autodesk Company)
Remote, Canada
- $66,000 to $122,000 USD / year
- Full-time
- Remote
You will work closely with our Senior Manager, ABM, who sets strategy and signal design, and partner with Sales, Customer Success, Events, and Content. Within 6 to 12 months, you will run…
Added 1 hour ago
M(
ABM Specialist
MaintainX (An Autodesk Company)
Toronto, ON
- $66,000 to $122,000 USD / year
- Full-time
You will work closely with our Senior Manager, ABM, who sets strategy and signal design, and partner with Sales, Customer Success, Events, and Content. Within 6 to 12 months, you will run…
Added 1 hour ago
Practice Manager
VetStrategy / Daubigny
Embrun, ON
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 1 hour ago
AS
Food Cupboard Associate
Algonquin Students' Association
Ottawa, ON
- Part-time
Mission: To create an environment that inspires a passion for student success.
Added 2 hours ago
TP
Gestionnaire, finances de la chaîne d’approvisionnement et revenues
Turning Point Brands Canada
Laval, QC
- Full-time
Added 2 hours ago
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Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 2 hours ago
Product Manager - AI Platform
Nesto Cloud
Canada
nesto is Canada’s leading digital residential mortgage lender, offering Canadians the lowest rates from the get-go - with total transparency and no haggling.
Added 2 hours ago
Product Manager - AI Platform
Nesto Group(e)
Canada
nesto is Canada’s leading digital residential mortgage lender, offering Canadians the lowest rates from the get-go - with total transparency and no haggling.
Added 2 hours ago
IG
Digital Product Manager
Insight Global
Toronto, ON
- $72 to $80 CAD / hour
- Contract
Insight Global is seeking a Digital Product Manager to lead assigned initiatives and features within the Money Movement Pod of the Retail Assisted Channels Platform for a Big 5 banking…
Added 2 hours ago
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Digital Product Manager
Swoon
Toronto, ON
- $75 to $85 CAD / hour
- Contract
We are seeking a technically strong Digital Product Manager to support the development and modernization of digital banking experiences.
Added 2 hours ago
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Sales Enablement Manager (OTE: upto 120k)
BoomerangFX
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
Collaborate cross-functionally with marketing, product, and customer success teams to align go-to-market initiatives and maximize client acquisition and retention.
Added 2 hours ago
NH
Senior Project Manager
Niagara Health
St. Catharines, ON
- Temporary
The ePMO team is seeking a highly effective and results-driven Senior Project Manager with deep expertise in project and change management. This individual thrives in fast-paced, evolving…
Added 3 hours ago
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Client Advisor
RBC
St. Marys, ON
- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 3 hours ago
IG
Digital Product Owner
Insight Global
Toronto, ON
- $70 to $80 CAD / hour
- Contract
Insight Global is seeking a Digital Product Manager to lead assigned initiatives and features within the Money Movement Pod of the Retail Assisted Channels Platform for a Big 5 banking…
Added 4 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 4 hours ago
TS
Associate – Payables and Receivables Product Management, Transaction Banking Product
TD Securities
Toronto, ON
- Full-time
TDS has embarked on a multi-year digital transformation and expansion of GTB’s product suite to position the transaction bank as a leading North American multi-currency treasury provider,…

Air Canada

Digital Content and Engagement Advisor

Toronto, ON, Canada
Dorval, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 13, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Digital Content & Engagement Advisor is responsible for the creation, governance, maintenance and continuous improvement of customer-facing digital content, communications and enablement materials across Air Canada's B2B distribution platforms and programs.

Reporting to the Product Manager, this role ensures that distribution and agency partners, corporate customers and internal stakeholders have access to accurate, timely, accessible and engaging information throughout their digital journey.

The Advisor combines strong content strategy, communication, digital publishing and stakeholder management capabilities to transform complex business and technical information into clear and actionable customer experiences. Working closely with Product, Technology, Commercial, Marketing, Revenue Management and operational teams, the role supports customer understanding, product adoption and program engagement through effective content and communications.

Responsibilities

Digital Content Management

Create, publish and maintain customer-facing content across Air Canada's B2B digital platforms.
Coordinate content intake, stakeholder reviews, approvals, translations, publication and ongoing content maintenance.
Ensure content is accurate, current, accessible, bilingual, aligned with brand standards and optimized for the target audience.

Program Communications & Customer Enablement

Develop and manage program communications, including product updates, announcements, operational notices, campaigns and stakeholder communications.
Create customer enablement and educational materials, including onboarding guides, knowledge articles, presentations, webinars and training resources.
Collaborate with Product, Technology, Commercial, Sales, Marketing and Revenue Management teams to support content, communication and customer enablement objectives.

Documentation & Knowledge Management

Manage customer-facing documentation, including release notes, API documentation, FAQs, known issues and support content.
Provide guidance and best practices for content management, governance and digital publishing across teams and platforms.

Digital Merchandising & Customer Engagement

Support the creation, governance and maintenance of digital merchandising and rich-content assets across customer and partner distribution channels.
Coordinate customer engagement activities, including advisory forums, customer events, webinars, workshops and feedback initiatives.
Capture customer and stakeholder feedback and translate insights into recommendations that improve customer understanding, adoption and experience.

Governance & Continuous Improvement

Monitor content performance, customer feedback and engagement metrics to identify opportunities for continuous improvement.
Apply content governance standards that promote consistency, quality, accessibility and alignment with business objectives.

Bachelor’s degree in communications, Marketing, Business Administration, Digital Media, or a related field.
Minimum three years of experience in digital content management, content strategy, communications, customer enablement, or digital product support.
Demonstrated experience creating, publishing and maintaining content across websites, customer portals, digital applications, or other digital platforms.
Exceptional writing, editing and proofreading skills, with the ability to translate complex business and technical information into clear, engaging and customer-friendly content.
Experience managing content governance, editorial workflows, stakeholder reviews, approvals, translations, and ongoing content maintenance.
Strong project management, organizational and stakeholder management skills, with the ability to manage multiple priorities in a fast-paced environment.
Experience developing customer-facing communications, educational materials, knowledge articles, presentations, training content, or customer enablement resources.
Experience using analytics, customer feedback and performance metrics to improve content effectiveness and user experience.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Proficiency in Microsoft Word, PowerPoint and Excel.
Fluency in French and English, both written and spoken, is required.
Experience with content management systems and digital publishing platforms is required; experience with Drupal and Salesforce Commerce Cloud is considered a strong asset.
Working knowledge of HTML and CSS is considered a strong asset.
Knowledge of airline distribution, NDC, agency servicing, corporate travel, e-commerce, or B2B digital platforms is considered a strong asset.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The Digital Content & Engagement Advisor manages the creation, governance, and maintenance of customer-facing digital content across B2B platforms. This role also develops program communications and educational materials while collaborating with cross-functional teams to improve customer adoption and experience.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least three years of experience in digital content management or strategy. Fluency in both English and French is required, along with strong writing skills and proficiency in content management systems.

Skills

Content strategy
Digital publishing
Stakeholder management
Project management
Communication
Content governance
Customer enablement
Digital merchandising
Analytics
HTML
CSS
Drupal
Salesforce Commerce Cloud
Bilingualism
Copywriting
Technical writing

Visa sponsorship

Not detected in the job text

Keywords

Digital Content Management
Content Strategy
B2B Distribution
Customer Enablement
Governance
Digital Publishing
Stakeholder Management
Product Adoption
Knowledge Management
Digital Merchandising
Analytics
Drupal
Salesforce Commerce Cloud
HTML
CSS
Airline Distribution
NDC
Corporate Travel
E-commerce
Bilingual
Project Management
Communications
Customer Experience
Technical Documentation
Editorial Workflow

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