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Added 14 mins ago
BG
Precision Ag Specialist_CA
Brandt Group of Companies
Saskatoon, SK
- Full-time
Lead sales of precision agriculture hardware and services at assigned location(s) to drive adoption and revenue growth.
Added 15 mins ago
W
Senior Manager, Supply Chain
Worley
Calgary, AB
- Full-time
Reporting functionally to the Supply Chain Director, the Senior Supply Chain Manager leads the delivery of integrated supply chain activities from planning and strategy development through…
Added 29 mins ago
CP
Admin Supervisor
Cheswold Park Hospital
Halifax, NS
- Full-time
This is an excellent opportunity for an experienced administrator looking to progress into a supervisory role while continuing to contribute directly to administrative service delivery.
Added 29 mins ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
OCIO | Enterprise Automation and Service Delivery
Added 29 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 30 mins ago
W
IT Specialist II
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
Come join our Application & Cloud Services (ACS) team where you will focus on project and service delivery within the Business Technology Services (BTS) department. Reporting to the Team…
Added 30 mins ago
MEP Technical Manager - Scarborough Subway Extension (STC)
Aecon
Toronto, ON · Scarborough, ON
Lead project-side coordination of mechanical, electrical, plumbing (MEP), fire and life safety, and associated building systems, prioritizing construction delivery from design through…
Added 30 mins ago
PE
Sr. Project Manager - Industrial Hygiene
Partner Engineering & Science, Inc.
Sherbrooke, QC
- Full-time
…managing environmental consulting projects, overseeing project delivery, mentoring technical staff, and supporting client service and business growth…
Added 44 mins ago
ES
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
This position carries accountability for service delivery and SLA performance while driving transformative and sustainable initiatives aimed at improving client-facing service offering and…
Added 45 mins ago
MG
Associate Sales Professional - Toronto
Manitoulin Group of Companies
Mississauga, ON
- Full-time
…North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that…
Added 45 mins ago
MG
Associate Sales Professional - Cambridge
Manitoulin Group of Companies
Cambridge, ON
- Full-time
…North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that…
Added 45 mins ago
Program Eligibility Assessor
Government of Alberta
Edmonton, AB
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career…
Added 58 mins ago
AC
Warehouse Lead/Driver
Aramark Canada
Burnaby, BC
- Full-time
The Warehouse Lead Worker is responsible for receiving and processing incoming stock/product, preparing and completing orders for delivery or pickup, and performing inventory and quality…
Added 59 mins ago
C
Telecom Network Solution Architect
CGI
Toronto, ON
- Full-time
Lead discovery workshops and solution discussions; present technical recommendations clearly to both business and technical audiences.
Added 59 mins ago
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SysOps Software Architect (36136)
Myticas Consulting
Ottawa, ON
- Full-time
Lead the architecture and technical direction of System Operations (SysOps) software for a mission-critical satellite communications program. Translate operational, security, and system…
Added 59 mins ago
CS
Inside Sales Representative
Certified Sales and Rentals
Saskatoon, SK
- Full-time
Create, maintain, and regularly update customer and prospective customer profiles to support effective service delivery and sales activities
Added 59 mins ago
C
Manager Service Operations (PL)-CA
CN
Montreal, QC
- Full-time
The incumbent is responsible for leading internal teams and/or external service providers accountable for delivering operational support services and maintaining the performance, stability,…
Added 59 mins ago
LC
Regional Pharmacy Director
Loblaw Companies Limited
Halifax, NS
- Full-time
Build collaborative relationships with stakeholders to ensure alignment on goals, compliance, and customer-focused service delivery.
Added 59 mins ago
YB
Director, Information Technology
YWCA BC
Vancouver, BC
- Full-time
Lead delivery of operational technology projects (upgrades, migrations, tooling improvements), managing scope, timelines, and stakehold
Added 59 mins ago
W
IT Specialist II
WCB-Alberta
AB · Edmonton, AB
- $75,416 to $88,707 CAD / year
- Full-time
Come join our Application & Cloud Services (ACS) team where you will focus on project and service delivery within the Business Technology Services (BTS) department. Reporting to the Team…
Added 1 hour ago
C
Defence Consulting Expert
CGI
Ottawa, ON
- Full-time
…senior client engagement, strategic business development, and delivery leadership, with a strong focus on the Department of National Defence (DND) and the Canadian Armed Forces…
Added 1 hour ago
BG
Heavy Equipment Technician - Leadhand - Construction & Forestry
Brandt Group of Companies
Oro, ON
- Full-time
Adhere to service guidelines set by management to ensure consistent, quality service delivery.
Added 1 hour ago
SD
Regional Pharmacy Director
Shoppers Drug Mart
Halifax, NS
- Full-time
Build collaborative relationships with stakeholders to ensure alignment on goals, compliance, and customer-focused service delivery.
Added 1 hour ago
US
Personal Vehicle Driver
UPS Supply Chain Solutions
Owen Sound, ON · CA - OWEN SOUND CENTER (ONOWE)
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 1 hour ago
US
Personal Vehicle Driver
UPS Supply Chain Solutions
Hanover, ON · CA - HANOVER CENTER (ONHNO)
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…

Air Canada

Digital Copywriter

Dorval, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Digital Production is looking for a creative and experienced Digital Copywriter to own the development and delivery of customer-facing content across Air Canada promotional digital communications.

In this role, you will lead copy development for web and other digital touchpoints, translating complex business and promotional information into clear, concise and engaging customer messaging. You will be accountable for content quality from initial requirements through final delivery, ensuring every communication is customer focused, effective and consistent with Air Canada’s brand voice, accessibility standards and digital best practices.

You will manage multiple content assignments and serve as a trusted content partner to Marketing, designers, translation and other cross-functional teams. You will bring a clear point of view, recommend stronger content approaches and help shape communications that are relevant today and ready for more personalized digital experiences tomorrow.

Responsibilities

Own the end-to-end development, editing, proofreading and delivery of promotional content for web and other digital customer touchpoints.
Lead copy development for sales, product, route and destination launches, international campaigns and other promotional initiatives.
Take accountability for the clarity, accuracy, consistency and effectiveness of content across an assigned portfolio.
Translate complex business and promotional information into simple, meaningful and customer-focused messaging.
Adapt content for different audiences, markets, channels and customer needs while maintaining a consistent brand experience.
Manage multiple content assignments from initial requirements and stakeholder alignment through approvals and final delivery.
Serve as the content point of contact for partners, proactively identifying risks, resolving content questions and recommending better approaches.
Ensure content follows Air Canada’s brand voice, digital accessibility requirements, legal and regulatory direction, and digital writing best practices.
Apply search engine optimization best practices to relevant web content and improve content findability.
Collaborate closely with Marketing, designers, translation and other partner teams to shape and review customer-facing content.
Own or coordinate translation requirements and help maintain consistency across languages and markets.
Identify opportunities to improve content standards, workflows, governance and the overall effectiveness of digital communications.
Research industry benchmarks, customer expectations and evolving content practices to strengthen messaging direction and support future personalized experiences.
Advocate for customer needs and Air Canada’s brand voice throughout the content-development process.

Bachelor’s or other similar degree in writing, journalism, literature or a related field, and a minimum of 4 years of copywriting/editing experience in a digital environment (web, mobile, shopping channels and similar applications)
Excellent digital writing, editing and proofreading skills, with strong grammar, spelling and attention to detail.
Experience owning content development in digital environments such as web, mobile, e-commerce or email.
Ability to absorb complex information, exercise sound judgement and translate it into simple, customer-focused communications.
Ability to establish a clear content recommendation, explain the rationale and influence partners toward a stronger customer outcome.
Ability to adapt messaging for different audiences, markets and digital channels.
Knowledge of search engine optimization best practices and the ability to write content optimized for search.
Strong understanding of digital accessibility and accessible content-writing practices.
Strong understanding of customer-focused digital content and promotional communications.
Strong organizational and project-management skills, with the ability to manage multiple priorities, stakeholders and deadlines.
Strong collaboration and communication skills, with the confidence to ask questions, challenge unclear requirements and recommend solutions.
Ability to work independently, take initiative and remain accountable for outcomes while contributing to a cross-functional team.
Curiosity about personalization, automation and evolving digital customer experiences.

Experience with any of the following would be an asset:

Promotional or e-commerce copywriting.
Email marketing and lifecycle communications.
Multilingual or translated content.
Visual content, mock-ups and customer flows.
Workfront, Jira and Microsoft products.
The airline industry, Air Canada’s digital portfolio, or e-commerce and retail platforms.
What will make this person successful

We are looking for someone who takes ownership, makes thoughtful content decisions and follows work through to completion. You understand that great digital copy goes beyond writing well: it requires understanding the customer, the business objective, the channel, the context and the action we want the customer to take.

You are collaborative and practical, but you also bring a clear point of view. You are comfortable asking questions, resolving ambiguity and recommending a better direction when content can be simpler, more useful or more effective. You balance day-to-day delivery with a forward-looking mindset, helping Air Canada create communications that are increasingly consistent, relevant and personalized.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Apply About employer

More about this job

Responsibilities

The Digital Copywriter will lead the end-to-end development and delivery of customer-facing promotional content across various digital touchpoints. They will collaborate with cross-functional teams to ensure messaging is clear, consistent with brand voice, and optimized for accessibility and search engines.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least 4 years of experience in digital copywriting or editing. Strong organizational skills, proficiency in digital writing best practices, and the ability to translate complex information into engaging customer messaging are required.

Skills

Copywriting
Editing
Proofreading
Digital content strategy
Search engine optimization
Project management
Stakeholder management
Digital accessibility
Marketing communications
E-commerce
Brand voice management
Content development
Cross-functional collaboration
Web content management
Customer-focused messaging

Visa sponsorship

Not detected in the job text

Keywords

Digital Copywriter
Content Development
Web Content
Mobile
E-commerce
SEO
Accessibility
Brand Voice
Marketing
Workfront
Jira
Microsoft Products
Email Marketing
Lifecycle Communications
Digital Strategy
Proofreading
Copy Editing
Customer Experience
Aviation
Promotional Content

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