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Added 5 mins ago
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Interior Designer - Lifestyle - Senior
Gensler
Toronto, ON
- Full-time
Lead interior design assignments that include detailed programming, conceptual design, space planning, schematic design, and design development
Added 7 mins ago
C&
Product Manager
Cast & Crew
Burnaby, BC · British Columbia-Local
- Part-time
…Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard…
Added 7 mins ago
R
Consultant, Complex Property Tax - Temporary (Fixed Term)
Ryan
Toronto, ON
- Full-time
The Property Tax Consultant (“Consultant”) works with a team to identify tax savings opportunities for clients and to gain an understanding of how the client computes each component of…
Added 7 mins ago
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Senior Director Software Engineer
Broadridge
Markham, ON
- Full-time
…inclusive workplace that celebrates differences and empowers every team member to bring their true self to work. We are seeking an experienced Technology Leader to drive the evolution of…
Added 7 mins ago
RS
Senior Full Stack Software Developer, RMJ
Redwood Software
ON
- $132,000 to $165,000 CAD / year
As a Senior Full Stack Software Developer, you will be responsible for leading the design, development, and delivery of scalable full-stack applications, shaping system architecture, and…
Added 7 mins ago
Development Manager - EA SPORTS™ UFC
Electronic Arts
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Manage a development team which generally consists of Software Engineers, Animators, Artists, Producers, Designers, and QV.
Added 22 mins ago
Customer Account Representative Trainee
Bunge
Sexsmith, AB
…customer relationship management, contract execution, and market development activities. Through hands-on training and mentorship, you will develop an understanding of the grain business,…
Added 22 mins ago
MH
Product Developer
Moe's Home Collection
Vancouver, BC
- Full-time
Reporting directly to the Manager, Product Development and Sourcing, the Product Developer will lead new product introductions from concept through production. Bringing strong design and…
Added 34 mins ago
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Client Support Specialist
iQmetrix
Vancouver, BC
- Temporary
You’ll join the Support Solutions team, which helps iQmetrix clients and partners keep their stores running. The team works closely together in Slack and partners with Technical Support…
Added 34 mins ago
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Operations Manager-metal fabrication
Technifite
AB · Greater Edmonton Metropolitan Area
- Full-time
…important stage of growth, professionalization and operational…
Added 34 mins ago
IG
Oracle Siebel CRM Developer
Insight Global
Canada
- $58 to $68.5 CAD / hour
- Contract
Insight Global is seeking an Oracle Siebel CRM Developer to join a client team responsible for the design, development, enhancement, and support of enterprise CRM applications. This…
Added 34 mins ago
TT
Process Development Scientist
Tunistrong Technologies Inc.
Cornwall, PE
- Full-time
The Process Development Scientist plays a pivotal role in accelerating Tunistrong's growth. This position is designed to lead key technical or operational initiatives, with a key focus on…
Added 34 mins ago
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Senior Product Manager
Affinity
Kelowna, BC
- Contract
On behalf of our public sector client, Affinity is seeking a Senior Product Manager for its Digital Experience team. The team is building its own digital tools, including new intranets and…
Added 34 mins ago
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Analyste Fonctionnel Workday
Highspring
Montreal, QC
- Contract
Good understanding of information systems and the software development lifecycle.
Added 36 mins ago
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Field Operations Manager
Durwest
Victoria, BC
- Full-time
As a Field Operations Manager, you will work closely with key project team members to support daily field activities and systems, uphold safety and quality standards, manage site manpower…
Added 36 mins ago
WE
Project Assistant
Williams Engineering Canada Inc
Calgary, AB
- Full-time
…compensation, training, advancement opportunities, and an open-door team…
Added 36 mins ago
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Vans Centre Sales Consultant
HSC Holdings Inc
ON
- $50,000 to $110,000 CAD / year
- Full-time
Due to our continued growth, our Mercedes-Benz Markham, luxury dealership is looking for an experienced Commercial Vans Sales Specialist to join our amazing team!
Added 50 mins ago
BE
Senior Developer
BC Energy Regulator
Victoria, BC
- Full-time
The Senior Developer (Developer) is the senior technical specialist within the software development team, providing technical leadership for the design, development, integration, and…
Added 51 mins ago
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School Age Leader
YBC
Vancouver, BC
- Up to $23.14 CAD / hour
- Part-time
Training and Professional Development Opportunities
Added 51 mins ago
MAC Cross Iron Mall - Keyholder Part Time - Calgary AB
Estée Lauder Companies
AB
…will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and…
Added 1 hour ago
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RN/RPN Clinical Mentor - Long Term Care
Fraser Health Authority
Mission, BC
- $49.2 to $67.08 CAD / hour
- Part-time
…in the delivery of excellent client care to nurses and other team members. Working in conjunction with nurse educators, provides rapid elbow-to-elbow clinical mentorship and practice…
Added 1 hour ago
PL
Senior Controls/PLC Engineer - Hydrogen Infrastructure
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- Full-time
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Added 1 hour ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Toronto, ON
- Full-time
We are seeking a highly experienced Senior Cloud Platform Developer to join our team. The ideal candidate will have extensive experience with Kubernetes and managed cloud-based Kubernetes…
Added 1 hour ago
PC
Cloud Architecture & Engineering, Director
PwC Canada
Toronto, ON
- Full-time
This role combines deep technical cloud expertise with strategic leadership, practice development, and team coaching.
Added 1 hour ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Toronto, ON
- Full-time
…downtime. Those in DevSecOps at PwC will focus on minimising software threats by integrating development, operations and security industry leading practices in order to validate secure,…

Air Canada

Director, Application Development - Customer Digital

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 27, 2026
Experience: 10+ years of experience in digital application development, with at least 5 years in a leadership role managing front-end and back-end development teams.
Posting language: English
Posted: Oct 20, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Director of Application Development will lead the design, development, and delivery of some of our most critical customer digital applications and all our in-house cargo applications. Its customer application portfolio consists of aircanada.com’s content related applications (Content Management System (CMS) platform, Homepage), marketing digital assets (Offer Management, DNA) as well as Customer Identity and Access Management (CIAM). Its cargo portfolio includes the cargo website (informational and transactional), the cargo distribution API, the cargo digital backend and all the cargo integrations, a portfolio that keeps growing with the new Cargo Management System implementation through the end of 2028.

This role will also be responsible for the Delivery COE and the Innovation COE for all the customer and cargo portfolios. The Delivery COE aims at harmonizing the delivery practice, KPIs, continuous improvements within the portfolio. The Innovation COE aims at improving our digital technology platforms, through continuous improvements (i.e., progressive AI adoption, Continuous Integration /Continuous Development (CI/CD) pipeline enhancements, etc) as well as disruptive innovations through POCs and partnership with Air Canada’s key technology vendors (i.e., transition to Mono Repo, introduction of a new Model Context Protocol (MCP) stack, etc.). This role is key to our digital transformation journey and will be pivotal in empowering the IDD organization to achieve its cost transformation and innovation goals.

This role will also focus on people leadership, including talent acquisition, training, performance management, and fostering a high-performing team culture.

Responsibilities:

Leadership & Strategy
- Provide strategic and hands-on leadership for teams building the future marketing and content technology landscape for Air Canada
- Lead the cargo deliver teams towards a successful implementation of the new Cargo Management System.
- Deliver disruptive technology driven innovations that dramatically increase revenue or reduce cost.
- Drive the insourcing strategy by recruiting, developing, and retaining top engineering talent, reducing reliance on vendor-driven delivery models.
- Collaborate with Product Owners, UX/UI Designers, and Architects to define the product vision, architecture, and development roadmap.
Technology & Innovation
- Oversee the delivery of robust, scalable, and secure digital applications, with a focus on performance, user experience, and maintainability.
- Ensure modern engineering practices are followed, including Agile delivery, CI/CD automation, DevSecOps, test automation, and shift-left testing.
- Champion the use and integration of Generative AI tooling and AI Agents within the development lifecycle to increase developer productivity and enable rapid iteration.
- Stay ahead of emerging technologies and assess their relevance and value for digital product development.
- Foster a culture of engineering excellence through code quality, design standards, peer reviews, and continuous learning.
Execution & Delivery
- Own end-to-end product delivery, from development through production deployment and support.
- Collaborate closely with internal product managers, designers, architects, and quality assurance teams to ensure timely and high-quality product releases.
- Monitor team performance, manage risks, remove delivery blockers, and drive accountability for outcomes.
- Ensure proper technical documentation and knowledge-sharing across teams.
Collaboration & Communication
- Partner cross-functionally with other IT and Digital leaders, including Architecture, Security, Data, and Infrastructure teams.
- Engage with key business stakeholders across Digital, Marketing, Loyalty, and HR to ensure alignment between product features and business priorities.
- Present technical strategies and delivery progress to senior leadership, contributing to enterprise-wide technology planning.
People & Budget Management
- Manage operational and capital budgets, ensuring efficient resource allocation and delivery within financial targets.
- Develop and maintain staffing plans, forecast resource needs, and align capacity to strategic priorities.
- Support training and professional development programs to grow technical capabilities within the team.
- Establish performance metrics and continuous improvement practices for team delivery and application performance.

Bachelor’s degree in Computer Science, Software Engineering, or related field; equivalent experience may be considered in lieu of formal education.
10+ years of experience in digital application development, with at least 5 years in a leadership role managing front-end and back-end development teams.
Proven success in leading digital transformations, including insourcing and adoption of modern development frameworks and practices.
Deep technical expertise in web and mobile application development, microservices, cloud-native architecture, and API ecosystems.
Experience integrating AI/ML technologies or Generative AI into product development lifecycles is a strong asset.
Strong understanding of Agile, DevOps, and CI/CD best practices.
Excellent communication and stakeholder management skills, with the ability to influence across both business and technology teams.
Experience working in or with enterprise-scale organizations, ideally in travel, transportation, or customer experience-driven industries.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The Director of Application Development will lead the design, development, and delivery of critical customer digital and cargo applications. This role involves driving digital transformation, managing budgets, and fostering a high-performing team culture through strategic leadership.

Requirements

Candidates must have a bachelor's degree in Computer Science or Software Engineering and at least 10 years of experience in digital application development. A minimum of 5 years in a leadership role managing development teams is required, along with expertise in modern engineering practices.

Skills

Application Development
Strategic Leadership
Digital Transformation
Agile
DevOps
CI/CD
Cloud-native Architecture
Microservices
API Ecosystems
Generative AI
Stakeholder Management
Budget Management
Team Leadership
Software Engineering
Product Roadmap

Visa sponsorship

Not detected in the job text

Keywords

Application Development
Customer Digital
Cargo Management System
CMS
CIAM
API
Delivery COE
Innovation COE
AI
CI/CD
Mono Repo
Model Context Protocol
Agile
DevSecOps
Shift-left Testing
Generative AI
Microservices
Cloud-native
Software Engineering
Digital Transformation
Budget Management
Talent Acquisition
Performance Management
Stakeholder Management
Product Vision
Architecture
Engineering Excellence
Technical Documentation
Enterprise-scale
Aviation

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