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Added 3 hours ago
Contract Inside Sales Representative
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Contract
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Added 4 hours ago
Regional Manager, Canada West
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Vancouver, BC
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Added 4 hours ago
Regional Manager, Canada West
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Added 6 hours ago
Client Care Representative - Personal Insurance Associate
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Full-time
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Added 8 hours ago
Outside Sales Representative (Auto) - Thornhill, ON
Wurth Canada
Vaughan, ON
$70,000 to $100,000 CAD / year
Full-time
A day in the life of an outside sales representative:
Added 10 hours ago
Manager, Fund Events
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Toronto, ON · Montreal, QC
Full-time
Added 11 hours ago
Client Care Representative - Auto Associate
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Added 17 hours ago
Clinical Exercise Specialist
Canadian Society for Exercise Physiology (CSEP) Société canadienne de physiologie de l’exercice SCPE
Whitehorse, YT
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…This initiative is in support of Yukon government’s goal for a representative public service. For more information on the hiring preference visit…
Added 18 hours ago
Free People Seasonal Stylist
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Added 23 hours ago
Controller
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Langley (District), BC · Langley, British Columbia, Canada
Full-time
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability…
Added 1 day ago
Retail District Manager - BC
Canna Cabana
Vancouver, BC · Yaletown, Vancouver, BC
$80,000 to $90,000 CAD / year
Full-time
Act as Safety Representative, responsible for health and safety issues, supplies and equipment, rendering first aid if required, and completing Injury Reports
Added 1 day ago
Project Manager, Transformation
Manulife
Toronto, ON · Waterloo, ON
Full-time
Added 1 day ago
Supervisor of Financial Services
City of Winnipeg
Winnipeg, MB
Full-time
The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity…
Added 1 day ago
Caregiver
Nurse Next Door
Kentville, NS
Full-time
Nurse Next Door is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where…
Added 1 day ago
Foodservice Sales Representative - Montreal
Affinity Group
Laval, QC
Full-time
SUMMARY: We are currently seeking a highly motivated Foodservice Sales Representative to join our growing team. The ideal candidate has strong foodservice experience, a passion for sales,…
Added 1 day ago
Foodservice Sales Representative - GTA East
Affinity Group
Richmond Hill, ON
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Added 1 day ago
Foodservice Sales Representative - Niagara Region
Affinity Group
Richmond Hill, ON
Full-time
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Added 1 day ago
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Material Handler I
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…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…
Added 1 day ago
Senior Director-Head of CNB Wealth Business Architecture
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Serve as the senior local representative for CNB Wealth Technology in Toronto.
Added 1 day ago
Planet Fitness - Member Services Representative - Part Time - Halifax Shopping Centre
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We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Added 1 day ago
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Air Canada

Employee Care Representative - Temporary

Dorval, QC, Canada

Job type: Full-time
Apply by: Sep 29, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Employee Care Representative will offer the highest level of customer service while providing employees, managers and third parties with assistance regarding our different HR programs and pay questions.

The Employee Care Representative will provide timely resolution to employee inquiries via calls and emails to ensure a positive employee experience.

Responsibilities:

Provide excellent customer service by demonstrating ownership of issues / concerns being raised by
employees.
Escalate processing issues with regards to day-to-day transactions or calls received.
Works closely with the many other components of the HR function to resolve HR cases and address
customer needs.
Act as primary contact for employees regarding any HR programs or pay inquiries and ensure accurate
response is provided.
Liaise with internal HR stakeholders to ensure issues and concerns are addressed for more in-depth issues.
Forward employee inquiries to third party vendors/outsourced providers (such as pension administrators,
disability administrators and HR processing partners, etc...)
Escalate and participate in the improvement of identified gaps in processes.
Recognize and report unusual events or consistent problems areas to Supervisor.

Bachelor’s degree (an asset)
Working knowledge of applications specific to HR (an asset)
Experience in recruitment, employee care and/ or contact centre (an asset)
Ability to focus and manage competing priorities in a fast-paced environment
Customer focused with a positive friendly approach.
Excellent interpersonal and communication skills (verbal & written).
Excellent Computer and MS Office skills and knowledge
Experience with HR Systems and/or ticketing systems such as Trutrack, People Soft, ServiceNow (an asset)

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Bilingual (English and French)

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Apply About employer

More about this job

Responsibilities

The Employee Care Representative provides support to employees and managers regarding HR programs and pay inquiries via phone and email. They are responsible for resolving cases, escalating complex issues, and liaising with internal stakeholders and third-party vendors.

Requirements

Candidates should possess excellent interpersonal and communication skills, along with proficiency in MS Office and HR ticketing systems. A bachelor's degree and prior experience in recruitment or contact centers are considered assets.

Skills

Customer service
Communication skills
Interpersonal skills
Problem solving
HR systems
Ticketing systems
MS Office
Data entry
Conflict resolution
Time management
Bilingualism

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
Customer Service
Employee Care
Aviation
Payroll
HR Programs
Trutrack
People Soft
ServiceNow
Contact Centre
Recruitment
Bilingual
Administrative
Stakeholder Management
Process Improvement

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