Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Director, Fuel Procurement & Supply Chain, the Fuel Management System & Business Automation Analyst will be responsible for supporting the development, implementation, testing, deployment, and ongoing maintenance of Air Canada’s new enterprise fuel management system. This system will replace PAICE, the legacy platform currently supporting fuel management activities, and will enable improved automation, data quality, reporting, controls, and operational efficiency across the Energy team.
The incumbent will act as a key business representative for the Energy team, working closely with the selected vendor, Technology, Strategic Procurement, Finance, Tax, Operations, and other stakeholders to ensure business requirements are properly documented, tested, implemented, and sustained. Following implementation, the role will serve as a business subject matter expert for system support, enhancements, troubleshooting, reporting, and continuous improvement.
The ideal candidate is a structured, analytical, and collaborative professional who can bridge business and technology requirements. They are comfortable working with vendors, internal users, and cross-functional stakeholders, and can translate complex operational needs into clear system requirements, test plans, dashboards, and sustainable support processes. The candidate will bring a continuous improvement mindset and a strong interest in modernizing legacy processes through technology, automation, and data-driven decision-making.
Responsibilities:
Fuel Management System Delivery
- Lead business-side coordination for the implementation of the new fuel management system, replacing PAICE.
- Work with the selected vendor and internal project teams to develop and validate business requirement documents, functional requirements, process flows, user stories, test scripts, and implementation documentation.
- Represent the Energy team in workshops, design sessions, configuration reviews, system demonstrations, governance meetings, and solution validation activities.
- Document and validate end-to-end business processes across fuel procurement, pricing, inventory, contracts, invoicing, tax, compliance, accounting, reporting, and analytics.
- Ensure system design and future-state processes support automation, data integrity, auditability, user efficiency, scalability, and business continuity.
Testing, Implementation and Change Support
- Develop, coordinate, and execute business testing activities, including system integration testing, user acceptance testing, regression testing, data validation, and business process testing.
- Engage internal users to identify test scenarios, document defects, validate fixes, and confirm readiness for deployment.
- Support data migration, cutover planning, user readiness, training material development, go-live preparation, and post-go-live stabilization.
- Coordinate with Technology, the vendor, and business stakeholders to resolve implementation risks, system defects, process gaps, and adoption issues.
- Provide hands-on support throughout implementation to ensure a controlled and effective transition from PAICE to the new system.
System Maintenance and Stakeholder Support
- Serve as the ongoing Energy team subject matter expert and business owner for the new fuel management system following implementation.
- Act as the primary liaison between the Energy team, system vendor, Technology, Finance, Tax, Operations, Strategic Procurement, and other stakeholders.
- Monitor system performance, support incident resolution, coordinate troubleshooting, and escalate issues as required.
- Maintain process documentation, user guides, system enhancement logs, control documentation, training material, and business support procedures.
- Assess, prioritize, and coordinate future enhancements, integrations, automation opportunities, reporting improvements, and continuous improvement initiatives.
Business Automation, Reporting and Analytics
- Collaborate with colleagues across the Energy team to identify, assess, and deliver business automation opportunities.
- Develop, maintain, and enhance Power BI dashboards and reporting tools supporting fuel procurement, inventory, costs, supplier performance, compliance, operational performance, and key business metrics.
- Support data quality, reconciliation, exception reporting, workflow automation, and performance monitoring initiatives.
- Standardize recurring reports, business processes, and analytical outputs to improve consistency, transparency, and decision-making.
- Promote adoption of digital tools, automation, analytics, and continuous improvement practices across the Energy team.
Cross-Functional Supply Chain, Systems and Contract Support
- Work closely with current Energy team members across each vertical to understand their day-to-day activities, business rules, control points, reporting needs, exceptions, and operational dependencies, and ensure this knowledge is transferred to the IT Project & Development team for integration into SkyMetrix.
- Support cross-functional supply chain activities, including fuel-related invoice validation, exception review, reconciliation support, and coordination with Finance, Tax, Operations, suppliers, and internal stakeholders to resolve discrepancies.
- Ensure existing responsibilities are properly documented, challenged where appropriate, and reflected in future-state SkyMetrix workflows, reporting, controls, and support processes.
- Provide business support for kAIsen and related Energy team digital tools, including user support, issue identification, enhancement coordination, data validation, and adoption monitoring.
- Assist with logistics contract management activities, including maintaining contract data, supporting compliance tracking, coordinating with Strategic Procurement and Legal, and ensuring operational requirements are reflected in contract administration processes.
- Contribute to process standardization across procurement, supply chain, logistics, contracts, invoicing, analytics, and system support to improve controls, visibility, and end-to-end accountability.
- University degree in Business Administration, Supply Chain, Information Systems, Finance, Engineering, Data Analytics, Computer Science, or a related discipline.
- Minimum of 5 years of relevant experience in business analysis, systems implementation, project coordination, procurement, supply chain, finance, operations, data analytics, or process improvement.
- Experience developing business requirements, functional specifications, process documentation, user stories, test plans, training materials, or user acceptance testing documentation.
- Experience supporting enterprise system implementations, vendor-led delivery projects, data migration, system integrations, or business transformation initiatives.
- Strong understanding of business process design, reporting requirements, data governance, controls, and system support models.
- Experience in aviation, fuel procurement, energy, inventory management, logistics, finance, tax, accounting, supply chain operations, invoice validation, systems support, or contract administration is considered an asset.
Knowledge, Skills and Abilities
- Advanced proficiency with Microsoft Excel and strong working knowledge of Power BI dashboard development and maintenance.
- Strong analytical skills with the ability to validate, reconcile, interpret, and communicate complex data.
- Working knowledge of enterprise systems, system interfaces, APIs, data flows, reporting tools, and integration testing.
- Experience with Jira, Azure DevOps, SharePoint, Visio, Power Automate, SQL, Python, or VBA is considered an asset.
- Strong interpersonal and communication skills, with the ability to translate business needs into technical requirements and technical concepts into clear business language.
- Demonstrated ability to influence without formal authority and build collaborative relationships across business and technology teams.
- High attention to detail with a strong focus on controls, auditability, data accuracy, and process discipline.
- Ability to work under pressure, manage competing priorities, and deliver high-quality work in a complex project environment.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
