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Added 7 mins ago
A
New Accounts Administrator
Aviso
Vancouver, BC
- $46,000 to $55,000 CAD / year
- Full-time
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 7 mins ago
I
Sales Co-worker
IKEA
Winnipeg, MB
- Part-time
…knows how to keep things moving? We're looking for motivated, customer-focused individuals who are ready to take the next step in their retail career and grow into future…
Added 7 mins ago
T
Customer Success Manager, North America
tripstack
Vancouver, BC
- Full-time
3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
Added 7 mins ago
FC
Claims Examiner, Group Life and Disability
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Sherwood Park, AB
- Full-time
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Added 7 mins ago
P
Sales Representative - Away From Home/ Foodservice - Burnaby, Tri-Cities & Fraser Valley
PepsiCo
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- Full-time
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Sherwood Park, AB
- Full-time
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Added 7 mins ago
PH
Senior Accounting Coordinator
Prose HR
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reconciliations: Execute monthly bank and various account reconciliations, verifying balances against our general ledger.
Added 7 mins ago
AW
Inside Sales - Hybrid
All Weather at Home
Calgary, AB
- Full-time
Maintain accurate customer and prospect records, including account information and updates.
Added 7 mins ago
T
Customer Success Manager, North America
tripstack
Toronto, ON
- Full-time
3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
Added 7 mins ago
SP
Account Executive – Public Sector Higher Education
Salesforce Partner Canada
Toronto, ON
- Full-time
As a Core Account Executive, you will drive new business in existing accounts and new markets. You will play a key role in strategic, enterprise-wide platform initiatives. These include…
Added 8 mins ago
SF
Demand Planner & Sales Analyst
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- Full-time
…fast-moving company where creativity and collaboration are key to our…
Added 8 mins ago
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Customer Success Manager, North America
tripstack
Montreal, QC
- Full-time
3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
Added 8 mins ago
AR
French / Chinese Bilingual Sales / Spécialiste des ventes bilingue ( français / chinois ) KN33457
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Montreal, QC
- $50,000 to $55,000 CAD / year
- Full-time
Determine customer requirements and propose appropriate service needs
Added 22 mins ago
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Vancouver, BC
☐ Customer Success: helping customers get the most out of our products
Added 22 mins ago
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Paint Manufacturing Production Operator
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Added 22 mins ago
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Intact FC
Toronto, ON · Montreal, QC
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Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Added 22 mins ago
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French Copywriter, Digital Communications
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Toronto, ON · Montreal, QC
- Full-time
Familiarity with email marketing platforms and customer relationship management (CRM) communications.
Added 22 mins ago
M
Receptionist
MNP
Orangeville, ON
- Full-time
…This diverse team of professionals directly contributes to the success of the firm by supporting internal and external clients. As a trusted advisor, you’ll ensure the efficient and…
Added 22 mins ago
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(CAN) Stock Unloader Associate
Walmart
Keswick, ON
- Part-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 22 mins ago
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Stock Unloader Associate
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Regina, SK
- Part-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 37 mins ago
CSSR3
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Demonstrated success in relationship-based sales and customer account management.
Added 37 mins ago
Power & Recovery Supervisor
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…backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your…
Added 37 mins ago
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Territory Representative, Hospitality Sales & Service
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Added 37 mins ago
Advisor Associate - Hamilton
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Air Canada

Identity and Access Management, Technical Analyst

Toronto, ON, Canada
Dorval, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 16, 2026
Experience: 3 to 5 years of IT technology operations and support experience in a large enterprise environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The IAM Technical Analyst will work in a fast-paced, innovative environment at one of North America's top airlines. Air Canada's IAM systems are foundational to protecting the data and systems that allow customers to fly safely. Air Canada is making significant investments to enhance its Identity and Access Management (IAM) capabilities through increased process maturity and technology enablement.

The primary responsibility of the IAM Technical Analyst is to support and mature Air Canada's IAM solutions with a focus on Microsoft Entra ID, identity federation, and privileged access management. This role is responsible for ensuring reliable authentication services, seamless user access experiences, operational excellence, and the continuous improvement of enterprise identity and access solutions.

This position may be located in Montreal or Toronto.

Responsibilities:

Troubleshoot and resolve end-user incidents for Air Canada's IAM platforms, including identity data issues, provisioning failures, SSO authentication problems, MFA challenges, federation and token-related errors and privileged access issues.
Perform administration and operational support for IAM solutions, including access verification, application onboarding, policy management, enterprise application administration, privileged account lifecycle management, vault administration and operational health monitoring.
Support the integration of enterprise applications with Microsoft Entra ID and other identity providers using modern authentication standards such as SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and SCIM provisioning
Administer and support privileged access controls, including privileged account onboarding, credential vaulting, session management, password rotation, privileged access reviews, emergency access processes, and least-privilege enforcement.
Assist in the development, implementation, and continuous improvement of authentication and access management controls, including Conditional Access, MFA, passwordless authentication, risk-based access policies, and identity governance requirements.
Contribute to the ongoing improvement of IAM workflows, policies, and procedures to support regulatory requirements and industry best practices, including evidence-ready processes for audits, access reviews, and privileged access controls.
Coordinate and support delivery activities for IAM initiatives, including change impacts, testing coordination (SIT/UAT), training readiness, and documentation.
Build and maintain strong relationships with stakeholders, vendors, and external partners to ensure IAM solutions remain aligned with business priorities and operational realities, and that issues are driven to resolution efficiently.
Stay current on identity security trends and emerging capabilities within Microsoft Entra ID, CyberArk, PAM, authentication technologies, and Zero Trust security frameworks, proactively identifying opportunities to improve security posture, user experience, and operational efficiency.

A relevant university degree, technical certification, and/or equivalent experience commensurate with the role.
3 to 5 years of IT technology operations and support experience in a large enterprise environment.
4+ years of hands-on IAM support experience in production environments, including troubleshooting authentication flows, federation issues, privileged access controls, and identity security-related incidents.
Strong experience with Microsoft Entra ID and Idira (or equivalent Privileged Access Management platform) administration and troubleshooting.
Experience supporting hybrid identity components with Active Directory, Entra Connect, and cloud-based authentication services.
Strong working knowledge of modern authentication flows, Conditional Access fundamentals, MFA, Passwordless Authentication, and Identity Protection capabilities.
Knowledge of privileged account governance, credential vaulting, session monitoring, password rotation, just-in-time access, and least-privilege principles.
Understanding of authentication troubleshooting tools, sign-in logs, audit logs, token analysis, and identity security best practice.
Proficiency in scripting and automation for operational efficiency and troubleshooting, including PowerShell and Python.
Experience with Incident handling and ITIL process concepts and execution (Incident Management, Problem Management, and Change Management), including participation in change windows and CAB-aligned practices.
Excellent written and verbal communication skills, including the ability to communicate effectively with technical teams and business stakeholders, and to produce clear, actionable documentation (runbooks, SOPs, troubleshooting guides).
Strong analytical and problem-solving skills to identify, evaluate, and recommend options for IAM process and control improvements.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions, while maintaining attention to detail and operational discipline.
Ability to work cooperatively with others on a team and to establish and maintain effective business relationships.
Ability to handle multiple tasks in a fast-paced environment, prioritize effectively, and manage competing operational and delivery demands.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The IAM Technical Analyst is responsible for supporting and maturing identity and access management solutions, including Microsoft Entra ID and privileged access management. They will troubleshoot end-user incidents, perform operational support, and ensure the integration of enterprise applications using modern authentication standards.

Requirements

Candidates must have 3 to 5 years of IT technology operations experience and at least 4 years of hands-on IAM support in production environments. A relevant university degree or technical certification is required, along with strong knowledge of identity security, authentication flows, and scripting.

Skills

Identity and Access Management
Microsoft Entra ID
Privileged Access Management
Identity Federation
SAML 2.0
OAuth 2.0
OpenID Connect
SCIM
PowerShell
Python
Active Directory
Conditional Access
MFA
CyberArk
Zero Trust
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Identity and Access Management
Microsoft Entra ID
Privileged Access Management
Identity Federation
SAML 2.0
OAuth 2.0
OpenID Connect
SCIM
PowerShell
Python
Active Directory
Conditional Access
MFA
CyberArk
Zero Trust
ITIL
Incident Management
Problem Management
Change Management
Authentication
Credential Vaulting
Session Management
Password Rotation
Least-privilege
Identity Governance
SIT
UAT
Runbooks
SOP
Security Posture

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