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Added 8 mins ago
NB
Chief Technical Support Analyst End-User IT
National Bank of Canada
Toronto, ON
- Full-time
As a Chief Technical Support Analyst, End-User IT Support you will be part of a specialized end-user support team that provides advanced, hands-on deskside and trading-floor support for…
Added 8 mins ago
ZS
Hiring - Application Support Analyst – Front Office Technology at Mississauga, ON(Hybrid)
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Mississauga, ON
- Full-time
Role: Application Support Analyst – Front Office Technology
Added 38 mins ago
T
Senior Group Risk Analyst, ILED (5026)
TD
Toronto, ON
- Full-time
Support technology solution projects and change requests, related to the operational risk loss event data and MERLIN operations, by working with technology and risk partners to ensure…
Added 38 mins ago
Data Analyst Developer – ETL/ELT & Data Pipelines
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Mississauga, ON · Montreal, QC
Reporting to the Lead Data Analyst Developer, the Data Analyst Developer primary function is to participate in the analysis, development, integration and automation of various data…
Added 38 mins ago
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Analyste comptable, Inventaire // Accounting Analyst, Inventory
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- Full-time
…Vous agisserez comme un pont essentiel entre la finance et les opérations en fournissant des analyses stratégiques sur les coûts et les marges…
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CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)
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- Full-time
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Analyste fonctionnel SAP
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- Full-time
Working closely with Finance, Procurement, HR, Operations, IT, vendors, and implementation partners, the SAP Senior Functional Analyst is accountable for maintaining the functional…
Added 1 hour ago
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Analyste fonctionnel SAP
Norton Rose Fulbright
Toronto, ON
- Full-time
Working closely with Finance, Procurement, HR, Operations, IT, vendors, and implementation partners, the SAP Senior Functional Analyst is accountable for maintaining the functional…
Added 1 hour ago
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Identity and Access Management, Technical Analyst
Air Canada
Toronto, ON · Dorval, QC
- Full-time
The IAM Technical Analyst will work in a fast-paced, innovative environment at one of North America's top airlines. Air Canada's IAM systems are foundational to protecting the data and…
Added 1 hour ago
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Risk Analyst
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Toronto, ON
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Strong understanding of banking operations, operational risk frameworks, and regulatory requirements
Added 1 hour ago
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Senior Business Analyst
Teqfocus
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- Full-time
4–6 years as a Business Analyst supporting projects or programs through the delivery lifecycle.
Added 1 hour ago
CRM & CDP Technical - Integration Analyst (Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP)
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Montreal, QC
…help ACV retain the knowledge needed for stable post‑go‑live…
Added 1 hour ago
CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work…
Added 1 hour ago
T
CRM Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
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Added 1 hour ago
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IT Support Analyst - Contract
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Added 2 hours ago
Manager, Workforce Insights
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Positioned between Senior Workforce Analyst and Senior Manager, the role moves the function from execution and analysis to operational leadership, planning governance, stakeholder…
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Ingénieur(e) ou analyste, analyse d’opérabilité / Engineer or Analyst, Operability Analysis
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…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
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Tax and Catalog Analyst
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As our Tax and Catalog Analyst, you will be Canfor’s key resource for provincial sales tax applications related to equipment, parts, services, and inventory. You will work across…
Added 2 hours ago
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Senior Financial Planning Analyst
MDA
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We’re looking for a Financial Analyst on our Robotics &Space Operations team at our Brampton office.
Added 2 hours ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
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We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 2 hours ago
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CRM Business Analyst - TD Asset Management
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Toronto, ON
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Added 2 hours ago
UO
Intermediate Analyst, Financial Planning and Reporting
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Ottawa, ON · Tabaret Hall
- Full-time
Reporting to the Senior Manager of Financial Planning and Reporting, the Intermediate Analyst, Financial Planning and Reporting acts as a resource person for financial planning by carrying…
Added 2 hours ago
UO
Intermediate Analyst, Financial Planning and Reporting
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Reporting to the Senior Manager, Financial Planning and Reporting, the Intermediate Analyst, Financial Planning and Reporting acts as a resource person for financial planning by carrying…
Added 2 hours ago
AI Enablement Analyst
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Toronto, ON
The AI Enablement Analyst is responsible for driving the successful adoption, education, and governance of AI tools across the organization. Working closely with Geoff Smith, SVP, AI & IT,…
Added 2 hours ago
TG
Senior Quality Assurance Analyst
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Montreal, QC
- Full-time
Global Technology Services (GTS) is a foundational division of TMX Group, delivering cost-effective technology, operations, and digital innovation to empower our internal business lines.…

Air Canada

Identity and Access Management, Technical Analyst

Toronto, ON, Canada
Dorval, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 16, 2026
Experience: 3 to 5 years of IT technology operations and support experience in a large enterprise environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The IAM Technical Analyst will work in a fast-paced, innovative environment at one of North America's top airlines. Air Canada's IAM systems are foundational to protecting the data and systems that allow customers to fly safely. Air Canada is making significant investments to enhance its Identity and Access Management (IAM) capabilities through increased process maturity and technology enablement.

The primary responsibility of the IAM Technical Analyst is to support and mature Air Canada's IAM solutions with a focus on Microsoft Entra ID, identity federation, and privileged access management. This role is responsible for ensuring reliable authentication services, seamless user access experiences, operational excellence, and the continuous improvement of enterprise identity and access solutions.

This position may be located in Montreal or Toronto.

Responsibilities:

Troubleshoot and resolve end-user incidents for Air Canada's IAM platforms, including identity data issues, provisioning failures, SSO authentication problems, MFA challenges, federation and token-related errors and privileged access issues.
Perform administration and operational support for IAM solutions, including access verification, application onboarding, policy management, enterprise application administration, privileged account lifecycle management, vault administration and operational health monitoring.
Support the integration of enterprise applications with Microsoft Entra ID and other identity providers using modern authentication standards such as SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and SCIM provisioning
Administer and support privileged access controls, including privileged account onboarding, credential vaulting, session management, password rotation, privileged access reviews, emergency access processes, and least-privilege enforcement.
Assist in the development, implementation, and continuous improvement of authentication and access management controls, including Conditional Access, MFA, passwordless authentication, risk-based access policies, and identity governance requirements.
Contribute to the ongoing improvement of IAM workflows, policies, and procedures to support regulatory requirements and industry best practices, including evidence-ready processes for audits, access reviews, and privileged access controls.
Coordinate and support delivery activities for IAM initiatives, including change impacts, testing coordination (SIT/UAT), training readiness, and documentation.
Build and maintain strong relationships with stakeholders, vendors, and external partners to ensure IAM solutions remain aligned with business priorities and operational realities, and that issues are driven to resolution efficiently.
Stay current on identity security trends and emerging capabilities within Microsoft Entra ID, CyberArk, PAM, authentication technologies, and Zero Trust security frameworks, proactively identifying opportunities to improve security posture, user experience, and operational efficiency.

A relevant university degree, technical certification, and/or equivalent experience commensurate with the role.
3 to 5 years of IT technology operations and support experience in a large enterprise environment.
4+ years of hands-on IAM support experience in production environments, including troubleshooting authentication flows, federation issues, privileged access controls, and identity security-related incidents.
Strong experience with Microsoft Entra ID and Idira (or equivalent Privileged Access Management platform) administration and troubleshooting.
Experience supporting hybrid identity components with Active Directory, Entra Connect, and cloud-based authentication services.
Strong working knowledge of modern authentication flows, Conditional Access fundamentals, MFA, Passwordless Authentication, and Identity Protection capabilities.
Knowledge of privileged account governance, credential vaulting, session monitoring, password rotation, just-in-time access, and least-privilege principles.
Understanding of authentication troubleshooting tools, sign-in logs, audit logs, token analysis, and identity security best practice.
Proficiency in scripting and automation for operational efficiency and troubleshooting, including PowerShell and Python.
Experience with Incident handling and ITIL process concepts and execution (Incident Management, Problem Management, and Change Management), including participation in change windows and CAB-aligned practices.
Excellent written and verbal communication skills, including the ability to communicate effectively with technical teams and business stakeholders, and to produce clear, actionable documentation (runbooks, SOPs, troubleshooting guides).
Strong analytical and problem-solving skills to identify, evaluate, and recommend options for IAM process and control improvements.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions, while maintaining attention to detail and operational discipline.
Ability to work cooperatively with others on a team and to establish and maintain effective business relationships.
Ability to handle multiple tasks in a fast-paced environment, prioritize effectively, and manage competing operational and delivery demands.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The IAM Technical Analyst is responsible for supporting and maturing identity and access management solutions, including Microsoft Entra ID and privileged access management. They will troubleshoot end-user incidents, perform operational support, and ensure the integration of enterprise applications using modern authentication standards.

Requirements

Candidates must have 3 to 5 years of IT technology operations experience and at least 4 years of hands-on IAM support in production environments. A relevant university degree or technical certification is required, along with strong knowledge of identity security, authentication flows, and scripting.

Skills

Identity and Access Management
Microsoft Entra ID
Privileged Access Management
Identity Federation
SAML 2.0
OAuth 2.0
OpenID Connect
SCIM
PowerShell
Python
Active Directory
Conditional Access
MFA
CyberArk
Zero Trust
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Identity and Access Management
Microsoft Entra ID
Privileged Access Management
Identity Federation
SAML 2.0
OAuth 2.0
OpenID Connect
SCIM
PowerShell
Python
Active Directory
Conditional Access
MFA
CyberArk
Zero Trust
ITIL
Incident Management
Problem Management
Change Management
Authentication
Credential Vaulting
Session Management
Password Rotation
Least-privilege
Identity Governance
SIT
UAT
Runbooks
SOP
Security Posture

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