Jobs in Canada

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Added 31 mins ago
CS
Youth Experience Coordinator (Vancouver)
Circuit Stream
Vancouver, BC
- $22 CAD / hour
- Internship
candidates must have a valid passport)
Added 47 mins ago
Coordinator, Recruitment & Admission
Simon Fraser University
Burnaby, BC
The Coordinator, Recruitment & Admissions is responsible for leading admission initiatives and services; management of admissions support services; and managing the unit's scholarship and…
Added 1 hour ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Toronto, ON
- Full-time
Administer and adhere to patient care protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring,…
Added 1 hour ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Toronto, ON
- Full-time
Maintains regular and effective communication with family members for timely updates and support
Added 1 hour ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Toronto, ON
- Full-time
Applicants must reside and be legally eligible to work in Ontario · This is a new position as Regular Full-Time, Registered Practical Nurse (Day Shift)
Added 3 hours ago
TA
Administrative Coordinator & Bookkeeping Assistant
The AC Group of Independent Accounting Firms Limited
New Glasgow, NS
- Full-time
…years. Our client-oriented service areas include operational reporting, tax and tax planning, and growth management. We have assembled a highly qualified team of accountants and…
Added 3 hours ago
VB
Anlst II, IT
Vale Base Metals
Toronto, ON
- Full-time
This role acts as a central coordinator, bridging the gap between project delivery and operational support, ensuring all parties are aligned for a successful transition.
Added 4 hours ago
SH
Home Care Attendant
Shared Health-Soins Communs
Erickson, MB
- Full-time
Reports any changes in the client status or home environment to the Supervisor and/or Case Coordinator as per PPG-00738, Observation Reporting- Home Care Program and PPG-02154, Observation…
Added 4 hours ago
Home Care Attendant
Winnipeg Regional Health Authority
Erickson, MB
Reports any changes in the client status or home environment to the Supervisor and/or Case Coordinator as per PPG-00738, Observation Reporting- Home Care Program and PPG-02154, Observation…
Added 4 hours ago
N&
Trust Accounting, Payroll, and Benefits Coordinator
North & Company LLP Law Offices
Lethbridge, AB
- Full-time
We are seeking a detail-oriented and highly organized Trust Accounting, Payroll, and Benefits Coordinator to join our accounting team. This role will provide support to our Trust Desk…
Added 4 hours ago
R|
Clinical Research Coordinator – Physiotherapist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Excellent communication and interpersonal skills,
Added 5 hours ago
TS
Case Worker I - U
The Salvation Army in Canada
Yellowknife, NT
- Full-time
Immediately reporting critical incidents to the on-call supervisor or the House Coordinator
Added 5 hours ago
TS
Kettle Coordinator - Temporary
The Salvation Army in Canada
Victoria, BC
- Full-time
Experience with general office equipment and must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL)
Added 5 hours ago
G
Forest Gardens Farm Team
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
We are seeking a highly-skilled, experienced Fundraising Coordinator to join our exciting team. Reporting directly to the Director of Wildlife Rehabilitation, coordinating with the Grants…
Added 5 hours ago
DC
Bookstore Accounting Coordinator
Douglas College
New Westminster, BC
- Full-time
…scenes working closely with our Finance department to ensure all reporting and financial tasks are completed. You enjoy the challenges and opportunities to showcase your accounting,…
Added 5 hours ago
TS
Facilities Maintenance Technician
The Salvation Army in Canada
AB · Edmonton, AB
- Full-time
The Facilities Maintenance Technician provides technical and operational support for the organization’s multiple facilities and property assets. Reporting to the Facilities Manager, the…
Added 5 hours ago
GC
Site & Water Treatment Plant Coordinator
Glencore Canada
Granisle, BC
- Full-time
Valid driver’s license required;
Added 6 hours ago
BC
Bed Allocator
Brant Community Healthcare System
Brantford, ON
- Full-time
Must be able to work all shifts including weekends, holidays and 12-hour shifts
Added 7 hours ago
US
COORDINATOR, OPERATIONS (ONE-YEAR TERM)
U SPORTS
Richmond Hill, ON
- Contract
LOCATION: Requirement to work in-person 4 days per week (Richmond Hill office) and · potential to work remotely 1 day per week within Canada
Added 7 hours ago
T
Material Coordinator
Thales
Halifax, NS
- Full-time
Thales has a vacancy for a Material Coordinator who will be integral in the success of daily operations relating to the movement and management of spares and equipment. Part of the…
Added 7 hours ago
TS
Facilities Maintenance Technician
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Full-time
The Facilities Maintenance Technician provides technical and operational support for the organization’s multiple facilities and property assets. Reporting to the Facilities Manager, the…
Added 7 hours ago
AC
IT Operations Centre Analyst - ITOC
Air Canada
Toronto, ON
- Full-time
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident.
Added 8 hours ago
CS
Youth Experience Coordinator (Calgary)
Circuit Stream
Calgary, AB
- $22 CAD / hour
- Internship
We are looking for an organized, dependable Youth Experience Coordinator to lead daily camp operations at each university campus location. You’ll help prepare your campus for summer, train…
Added 8 hours ago
CS
Youth Experience Coordinator (Ottawa)
Circuit Stream
Ottawa, ON
- $22 CAD / hour
- Internship
We are looking for an organized, dependable Youth Experience Coordinator to lead daily camp operations at each university campus location. You’ll help prepare your campus for summer, train…
Added 8 hours ago
TS
Case Worker I - U
The Salvation Army Canada and Bermuda Territory
Yellowknife, NT
- Full-time
Immediately reporting critical incidents to the on-call supervisor or the House Coordinator

Air Canada

IT Operations Centre Analyst - ITOC

Toronto, ON, Canada

Full-time

Apply on aircanada.taleo.net About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core infrastructure, applications and digital. The IT Operations Centre team is constantly engaging with the core IT teams to find ways to proactively monitor the environment and develop skills to handle vital operations and is a key enabler of service automation within the IT portfolio.

This position will be reporting to the Manager, IT Operations.

Responsibilities:

Act as an initial escalation point for the service desk and other Air Canada IT teams as they identify issues regarding our technology environment.
Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required. Proactively respond to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring.
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident.
Provide daily support for the extended IT support teams by performing documented operational procedures that will optimize the systems environment.
Ensure monitoring tools are tweaked and configured properly to effectively receive proactive alerts.
Work closely with the IT service management team to identify reoccurring problems within the technical systems and work towards resolution and/or documented procedures to mitigate.
Work with ITOC BA’s, automation analysts and the extended IT team to expand the ITOC portfolio of services through documenting design, standard operating procedures and other opportunities to provide value.
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.
Provide assistance to cyber defence teams regarding IT certificate management.
Conduct initial investigations and make proactive decisions in cloud web portals according to IT security procedures.
Develop knowledge of monitoring tools that will be used to monitor Air Canada's IT infrastructure.
Collaborate with the IT operations team to investigate and mitigate repetitive incidents in the IT service.

A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
3-5 years’ experience in an enterprise IT environment or global NOC.
At least 3-5 years of experience in the following: IT Monitoring tools such as Dynatrace, Splunk , Glassbox etc. IT Major Incidents, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management),
ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service.
Recent Certifications in a related domain such as CCNA, MSCE, AWS, CSP, ITIL, etc.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
Ability to work cooperatively with others on a team and to communicate (verbally and in writing) effectively with all levels of the organization.
Demonstrates concern for satisfying one’s external and/or internal customers.
Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Excellent organizational and troubleshooting skills and a passion for Service Improvement.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
This position requires a high level of availability and flexibility as shift work is a requirement as this role. Shift work might include nights, weekends, statutory holidays, and on-call schedule when needed.
Assets: DevOps, Web and Mobile apps support; Security+ or other security certifications; Linux certifications or experience; Storage knowledge and troubleshooting; CCNA or equivalent networking experience; Certification in ITIL;
SolarWinds, Dynatrace, NetScout certification or extensive experience.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Apply on aircanada.taleo.net About employer

More about this job

Responsibilities

The IT Operations Centre Analyst acts as an initial escalation point for IT issues, performing preliminary troubleshooting and coordinating major incident responses. They also proactively monitor systems, manage alerts, and collaborate with technical teams to implement service improvements and automation.

Requirements

Candidates must have 3-5 years of experience in an enterprise IT environment or global NOC, along with proficiency in IT monitoring tools and ITIL processes. A relevant university degree or technical certification is required, and the role demands flexibility for shift work including nights and weekends.

Skills

IT Operations
Troubleshooting
Incident Management
Problem Management
Change Management
ITIL
Monitoring Tools
Dynatrace
Splunk
Glassbox
Service Automation
Infrastructure Support
Application Support
Network Operations
Communication
Organizational Skills

Benefits

Diverse and vibrant team
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations Centre
ITOC
Infrastructure
Applications
Digital
Service Desk
Major Incident
ITSM
Service Improvement Plans
Cyber Defence
Cloud Web Portals
CCNA
MSCE
AWS
CSP
ITIL
DevOps
Web Apps
Mobile Apps
Security+
Linux
Storage
SolarWinds
NetScout

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Work requirements

Jobs in Canada