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Added 14 mins ago
T
Material Coordinator
Thales
Halifax, NS
- Full-time
Thales has a vacancy for a Material Coordinator who will be integral in the success of daily operations relating to the movement and management of spares and equipment. Part of the…
Added 14 mins ago
TS
Facilities Maintenance Technician
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Full-time
· May support the Facilities Coordinator and Facilities Manager with the inspection, testing, and maintenance of life-safety systems and other specialized building systems, as appropriate…
Added 14 mins ago
AC
IT Operations Centre Analyst - ITOC
Air Canada
Toronto, ON
- Full-time
The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core…
Added 29 mins ago
IH
Patient Care Coordinator | Emergency
Interior Health Authority
Invermere, BC
- Part-time
Invermere District Hospital is seeking a motivated and organized relief part-time Patient Care Coordinator (PCC) to join the Emergency team. The end date of this relief is June 30, 2028, or…
Added 29 mins ago
LH
Care Coordinator
Lifemark Health Group
Liverpool, NS
- Part-time
…standards of work and quality? If so, come and join us as a Care Coordinator with the Atlantic Region (based in Nova Scotia), with Lifemark Health Group clinic, Canada’s premier, largest,…
Added 44 mins ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
Understand and support end-to-end Finance processes within a manufacturing environment, rather than individual transactions in isolation.
Added 58 mins ago
CS
Youth Experience Coordinator (Calgary)
Circuit Stream
Calgary, AB
- $22 CAD / hour
- Internship
1–2 years of experience as a coordinator or counsellor at summer camps, youth after-school programs, tutoring academies, or similar programs, ideally in a STEM environment.
Added 58 mins ago
IH
Patient Care Coordinator | Hemodialysis
Interior Health Authority
Kelowna, BC
- Full-time
Kelowna General Hospital is seeking a motivated and organized permanent full-time Patient Care Coordinator (PCC) to support and lead our team. This role supports the Hemodialysis department.
Added 58 mins ago
IH
Mental Health & Substance Use Support Worker
Interior Health Authority
Kamloops, BC
- Full-time
…crises, and reports client status and progress to the Case Coordinator or the multidisciplinary team. Apart from specific rehabilitation outcomes, this includes such things as any noted…
Added 1 hour ago
CS
Youth Experience Coordinator (Ottawa)
Circuit Stream
Ottawa, ON
- $22 CAD / hour
- Internship
1–2 years of experience as a coordinator or counsellor at summer camps, youth after-school programs, tutoring academies, or similar programs, ideally in a STEM environment.
Added 1 hour ago
PT
Sales Development Representative
Procore Technologies
Toronto, ON · CA - Ontario - Toronto
- Full-time
Ability to prioritize workload, conduct structured account research, and manage tasks independently in a high-activity environment.
Added 1 hour ago
TS
Case Worker I - U
The Salvation Army Canada and Bermuda Territory
Yellowknife, NT
- Full-time
Immediately reporting critical incidents to the on-call supervisor or the House Coordinator
Added 1 hour ago
HC
HomeWell Care Services Care Coordinator and Caregiver
HomeWell Care Services
Springdale, NB
- Full-time
Added 1 hour ago
B
Property Services Coordinator
BGIS
Calgary, AB
- Full-time
The Property Service Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). Provides…
Added 1 hour ago
B
Property Services Coordinator
BGIS
Laval, QC
- Full-time
The Property Service Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). Provides…
Added 1 hour ago
TT
merchandising coordinator
The TJX Companies, Inc.
Mission, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
LH
Care Coordinator
Lifemark Health Group
Petrolia, ON
- $17.6 to $24.54 CAD / hour
- Part-time
…standards of work and quality? If so, come and join us as a Care Coordinator at pt Health - Sarnia Physiotherapy & pt Health - Petrolia Physiotherapy , a Lifemark Health Group clinic,…
Added 1 hour ago
LH
Care Coordinator
Lifemark Health Group
Sarnia, ON
- $17.6 to $24.54 CAD / hour
- Part-time
…standards of work and quality? If so, come and join us as a Care Coordinator at pt Health - Sarnia Physiotherapy & pt Health - Petrolia Physiotherapy , a Lifemark Health Group clinic,…
Added 1 hour ago
AC
Part-Time Operating Engineer - 4th Class
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Part-time
Utilizes control systems such as the BAS to identify and respond to alarms. May be required to report alarms to the Coordinator or Supervisor for further assistance;
Added 1 hour ago
AC
Full-time International Student Advisor
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
…incumbent works closely with the Intercultural Programming Coordinator to administer programs in support of integration and…
Added 1 hour ago
T
Material Coordinator
Thales
Dartmouth, NS
- Full-time
Thales has a vacancy for a Material Coordinator who will be integral in the success of daily operations relating to the movement and management of spares and equipment. Part of the…
Added 1 hour ago
OM
Project Management Office - Project Coordinator - S3
OSI Maritime Systems
Burnaby, BC
- Full-time
…innovation in the maritime industry. Our collaborative and dynamic environment ensures every team member contributes to advancing marine safety and operational excellence. With a global…
Added 1 hour ago
SR
Human Resources Advisor
Simpcw Resources Group
Kamloops 1, BC
- Full-time
…Simpcw’ulécw (Simpcw Territory). Guided by respect for the land, environment, and Simpcw culture, we deliver environmental, management, and operational services across a diverse range of…
Added 2 hours ago
GF
Sales Executive/Business Developmement Executive
Golden Freight Forwarding & Marketing Inc.
Brampton, ON
- Full-time
We are looking for a motivated and results oriented Sales Coordinator to join our team. The successful candidate will focus on growing our client portfolio, managing key accounts, and…
Added 2 hours ago
P&
Accounts Payable & Receivable Coordinator
Parrish & Heimbecker, Limited
Listowel, ON
- Full-time
We are seeking an Accounts Payable & Receivable Coordinator to join our New-Life Mills team. This role is responsible for tracking and processing feed orders and grain bank for incoming…

Air Canada

IT Operations Centre Analyst - ITOC

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core infrastructure, applications and digital. The IT Operations Centre team is constantly engaging with the core IT teams to find ways to proactively monitor the environment and develop skills to handle vital operations and is a key enabler of service automation within the IT portfolio.

This position will be reporting to the Manager, IT Operations.

Responsibilities:

Act as an initial escalation point for the service desk and other Air Canada IT teams as they identify issues regarding our technology environment.
Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required. Proactively respond to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring.
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident.
Provide daily support for the extended IT support teams by performing documented operational procedures that will optimize the systems environment.
Ensure monitoring tools are tweaked and configured properly to effectively receive proactive alerts.
Work closely with the IT service management team to identify reoccurring problems within the technical systems and work towards resolution and/or documented procedures to mitigate.
Work with ITOC BA’s, automation analysts and the extended IT team to expand the ITOC portfolio of services through documenting design, standard operating procedures and other opportunities to provide value.
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.
Provide assistance to cyber defence teams regarding IT certificate management.
Conduct initial investigations and make proactive decisions in cloud web portals according to IT security procedures.
Develop knowledge of monitoring tools that will be used to monitor Air Canada's IT infrastructure.
Collaborate with the IT operations team to investigate and mitigate repetitive incidents in the IT service.

A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
3-5 years’ experience in an enterprise IT environment or global NOC.
At least 3-5 years of experience in the following: IT Monitoring tools such as Dynatrace, Splunk , Glassbox etc. IT Major Incidents, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management),
ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service.
Recent Certifications in a related domain such as CCNA, MSCE, AWS, CSP, ITIL, etc.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
Ability to work cooperatively with others on a team and to communicate (verbally and in writing) effectively with all levels of the organization.
Demonstrates concern for satisfying one’s external and/or internal customers.
Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Excellent organizational and troubleshooting skills and a passion for Service Improvement.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
This position requires a high level of availability and flexibility as shift work is a requirement as this role. Shift work might include nights, weekends, statutory holidays, and on-call schedule when needed.
Assets: DevOps, Web and Mobile apps support; Security+ or other security certifications; Linux certifications or experience; Storage knowledge and troubleshooting; CCNA or equivalent networking experience; Certification in ITIL;
SolarWinds, Dynatrace, NetScout certification or extensive experience.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The IT Operations Centre Analyst acts as an initial escalation point for IT issues, performing preliminary troubleshooting and coordinating major incident responses. They also proactively monitor systems, manage alerts, and collaborate with technical teams to implement service improvements and automation.

Requirements

Candidates must have 3-5 years of experience in an enterprise IT environment or global NOC, along with proficiency in IT monitoring tools and ITIL processes. A relevant university degree or technical certification is required, and the role demands flexibility for shift work including nights and weekends.

Skills

IT Operations
Troubleshooting
Incident Management
Problem Management
Change Management
ITIL
Monitoring Tools
Dynatrace
Splunk
Glassbox
Service Automation
Infrastructure Support
Application Support
Network Operations
Communication
Organizational Skills

Benefits

Diverse and vibrant team
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations Centre
ITOC
Infrastructure
Applications
Digital
Service Desk
Major Incident
ITSM
Service Improvement Plans
Cyber Defence
Cloud Web Portals
CCNA
MSCE
AWS
CSP
ITIL
DevOps
Web Apps
Mobile Apps
Security+
Linux
Storage
SolarWinds
NetScout

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