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Added 7 mins ago
QT
Building Science Lead
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Perform moisture and thermal analysis, design development, and contract administration.
Added 23 mins ago
T
Material Coordinator
Thales
Halifax, NS
- Full-time
…transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's…
Added 23 mins ago
M
Solution Engineer Manager
Microsoft
Toronto, ON
- Full-time
As a Solution Engineer Manager, you will lead a team of Azure Solution Engineers who act as trusted advisors and subject matter experts in Azure. You will work closely with customers to…
Added 23 mins ago
AC
IT Operations Centre Analyst - ITOC
Air Canada
Toronto, ON
- Full-time
This position will be reporting to the Manager, IT Operations.
Added 23 mins ago
V
Specialist, Data Developer
Vale
Canada
- Full-time
You will report to the Manager, Data Platforms and Foundation and work closely with cross-functional teams including data scientists, analysts, architects, and business stakeholders.
Added 37 mins ago
BH
Senior Manager, Supportive Housing Delivery
BC Housing
Burnaby, BC
- Full-time
Considerable knowledge and understanding of the philosophies, practices and standards relating to social housing program design, development, implementation, and evaluation.
Added 37 mins ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Remote, Canada
- $116,000 to $156,000 CAD / year
- Full-time
- Remote
Strong backend engineering fundamentals: TypeScript/Node services, API design, data modelling
Added 52 mins ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Toronto, ON
- $116,000 to $156,000 CAD / year
- Full-time
Strong backend engineering fundamentals: TypeScript/Node services, API design, data modelling
Added 1 hour ago
IH
Clinical Specialist | Home Health
Interior Health Authority
Kelowna, BC
- Full-time
…quality improvement and evaluation initiatives by assisting in design, interpreting data, and supporting change management and scale and spread of the…
Added 1 hour ago
AW
Software Development Manager, S3 Storage
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
As a Software Development Manager with-in the S3 Request Plane, you will help your team to design, develop and deliver global highly available services that provide robust, safe, scalable…
Added 1 hour ago
S
Senior Process Engineer
Sacré-Davey
North Vancouver, BC
- Full-time
Location: Remote/Hybrid- Vancouver, BC (Candidates MUST reside in the Vancouver Metropolitan area)Employment Type Full Time Permanent Reports to: Manager, Process Engineering
Added 1 hour ago
K
Senior Quality Manager - Energy Construction
Kiewit
AB · Edmonton, AB
- Full-time
As a Sr. Quality Manager, you will lead the the Quality team and program on a projects in your assigned location.
Added 1 hour ago
AM
Civil Project Engineer (Municipal)
Aplin Martin
Vancouver, BC
- Full-time
…more significantly closely under the direction of a Project Manager to develop design concepts which are incorporated into the final product by a project team. The Project Engineer will…
Added 1 hour ago
T
Senior Change Management Analyst
TD
Toronto, ON
- Full-time
· Experience working across a range of transformation changes, such as technology and AI adoption, process change, operating model or organizational design, and new ways of working.
Added 1 hour ago
T
KYC Senoir Manager
TEKsystems
Toronto, ON
- $60 to $70 CAD / hour
- Contract
…transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with…
Added 1 hour ago
MR
Senior Project Manager (Water / Wastewater Construction)
Maple Reinders
Mississauga, ON
- $145,000 to $180,000 CAD / year
- Full-time
Senior Project Manager - Water/Wastewater Construction
Added 1 hour ago
MR
Intermediate Project Manager - (Water / Wastewater Construction)
Maple Reinders
Mississauga, ON
- $120,000 to $170,000 CAD / year
- Full-time
Maple Reinders Constructors is currently searching for an experienced Intermediate Project Manager to join our Civil construction division out of our head office in Mississauga, Ontario.…
Added 1 hour ago
MR
Project Manager (Water / Wastewater Construction)
Maple Reinders
Burnaby, BC
- $100,000 to $125,000 CAD / year
- Full-time
Project Manager - Water/Wastewater Construction
Added 1 hour ago
CC
Manager, Sales Initiatives
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
The Sales Initiatives Manager will be an enabler of system-wide focus on exceeding our customers’ expectations, supported by eﬃcient & eﬀective sales operations. The role will collaborate…
Added 1 hour ago
CC
Manager, Frontline Transformation
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
Manager responsible for architecting and optimizing future field execution by identifying frontline value-creation opportunities and translating field strategy into clear operating models,…
Added 1 hour ago
KG
Senior Mechanical Engineer
Kinross Gold Corporation
Toronto, ON
- Full-time
…and provide technical support to sites. Reports to the Senior Manager, Mechanical…
Added 1 hour ago
MR
Senior Project Manager (ICI Construction)
Maple Reinders
Mississauga, ON
- $145,000 to $170,000 CAD / year
- Full-time
Maple Reinders Constructors is currently seeking an experienced Senior Project Manager to join our Buildings (ICI) division team in Mississauga, Ontario. The ideal candidate will…
Added 1 hour ago
MR
Project Manager - (Water / Wastewater Construction)
Maple Reinders
Mississauga, ON
- $100,000 to $125,000 CAD / year
- Full-time
Project Manager - (Water/Wastewater Construction)
Added 1 hour ago
P1
Senior Human Resources Generalist
Point 1 Displays
Montreal, QC
- Full-time
…facility in Montreal (Lachine), and with our award-winning design team and quality-focused production team, we deliver cost-effective, high-quality displays. We are a family-run company of…
Added 1 hour ago
E
Electrical Engineer Specialist
Enbridge
Calgary, AB
- Full-time
Provide expert electrical engineering support to Operations and Projects, including troubleshooting, design reviews, incident investigations, and failure analysis.

Air Canada

IT Operations Centre Analyst - ITOC

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core infrastructure, applications and digital. The IT Operations Centre team is constantly engaging with the core IT teams to find ways to proactively monitor the environment and develop skills to handle vital operations and is a key enabler of service automation within the IT portfolio.

This position will be reporting to the Manager, IT Operations.

Responsibilities:

Act as an initial escalation point for the service desk and other Air Canada IT teams as they identify issues regarding our technology environment.
Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required. Proactively respond to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring.
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident.
Provide daily support for the extended IT support teams by performing documented operational procedures that will optimize the systems environment.
Ensure monitoring tools are tweaked and configured properly to effectively receive proactive alerts.
Work closely with the IT service management team to identify reoccurring problems within the technical systems and work towards resolution and/or documented procedures to mitigate.
Work with ITOC BA’s, automation analysts and the extended IT team to expand the ITOC portfolio of services through documenting design, standard operating procedures and other opportunities to provide value.
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.
Provide assistance to cyber defence teams regarding IT certificate management.
Conduct initial investigations and make proactive decisions in cloud web portals according to IT security procedures.
Develop knowledge of monitoring tools that will be used to monitor Air Canada's IT infrastructure.
Collaborate with the IT operations team to investigate and mitigate repetitive incidents in the IT service.

A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
3-5 years’ experience in an enterprise IT environment or global NOC.
At least 3-5 years of experience in the following: IT Monitoring tools such as Dynatrace, Splunk , Glassbox etc. IT Major Incidents, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management),
ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service.
Recent Certifications in a related domain such as CCNA, MSCE, AWS, CSP, ITIL, etc.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
Ability to work cooperatively with others on a team and to communicate (verbally and in writing) effectively with all levels of the organization.
Demonstrates concern for satisfying one’s external and/or internal customers.
Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Excellent organizational and troubleshooting skills and a passion for Service Improvement.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
This position requires a high level of availability and flexibility as shift work is a requirement as this role. Shift work might include nights, weekends, statutory holidays, and on-call schedule when needed.
Assets: DevOps, Web and Mobile apps support; Security+ or other security certifications; Linux certifications or experience; Storage knowledge and troubleshooting; CCNA or equivalent networking experience; Certification in ITIL;
SolarWinds, Dynatrace, NetScout certification or extensive experience.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The IT Operations Centre Analyst acts as an initial escalation point for IT issues, performing preliminary troubleshooting and coordinating major incident responses. They also proactively monitor systems, manage alerts, and collaborate with technical teams to implement service improvements and automation.

Requirements

Candidates must have 3-5 years of experience in an enterprise IT environment or global NOC, along with proficiency in IT monitoring tools and ITIL processes. A relevant university degree or technical certification is required, and the role demands flexibility for shift work including nights and weekends.

Skills

IT Operations
Troubleshooting
Incident Management
Problem Management
Change Management
ITIL
Monitoring Tools
Dynatrace
Splunk
Glassbox
Service Automation
Infrastructure Support
Application Support
Network Operations
Communication
Organizational Skills

Benefits

Diverse and vibrant team
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations Centre
ITOC
Infrastructure
Applications
Digital
Service Desk
Major Incident
ITSM
Service Improvement Plans
Cyber Defence
Cloud Web Portals
CCNA
MSCE
AWS
CSP
ITIL
DevOps
Web Apps
Mobile Apps
Security+
Linux
Storage
SolarWinds
NetScout

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