Jobs in Canada

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Added 2 mins ago
CS
Youth Experience Assistant
Circuit Stream
Vancouver, BC
- $20 CAD / hour
- Internship
We are looking for an enthusiastic Youth Experience Assistant to support our Coordinator, Instructors and students throughout the camp day; from welcoming students and helping with…
Added 2 mins ago
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ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
…partners of Access ALS across Canada. The role is for a Network Coordinator to support the sites both at the ALS Phase 1 group of the CIM of the MUHC RI and the ACCESS ALS clinical trial…
Added 2 mins ago
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Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 2 mins ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 2 mins ago
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 2 mins ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 2 mins ago
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Clinical Research Coordinator – Physiotherapist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 2 mins ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Additional specifications: Must have access to a vehicle for travel required as part of the position
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Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful conduct of clinical research studies. The incumbent will…
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Clinical Research Coordinator - CIM (Oncology)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 2 mins ago
EM
Graduate Residence Hall Coordinator
EKU Master of Public Administration Program
Richmond, BC
- Part-time
Offers of employment are contingent upon a satisfactory background check.
Added 2 mins ago
EM
Athletics Facilities & Operations Lead (Part-Time Staff)
EKU Master of Public Administration Program
Richmond, BC
- Part-time
Offers of employment are contingent upon a satisfactory background check.
Added 2 mins ago
FH
Registered Nurse, Transition Line (Specialty Nursing) - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 2 mins ago
CO
Bylaw Enforcement Coordinator
City of Winnipeg
Winnipeg, MB
- Full-time
Under the general direction of the Administrative Coordinator, Bylaw Enforcement Field Operations, the Coordinator is responsible for the leadership, analysis, planning, development,…
Added 32 mins ago
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IT Coordinator
Actalent
Port Coquitlam, BC
- $70,000 to $80,000 CAD / year
- Full-time
The IT Coordinator manages enterprise networks, endpoint hardware, corporate identity lifecycles, and specialized manufacturing systems, with a strong focus on ERP support and enduser…
Added 32 mins ago
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Industrial Engineering Coordinator
Actalent
Mirabel, QC
- $45 to $60 CAD / hour
- Contract
Job Title: Industrial Engineering Coordinator
Added 32 mins ago
A
Training & Enablement Coordinator
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
ABB Smart Power & Smart Buildings Canada is seeking a motivated and collaborative Training & Enablement Coordinator to join our Customer Excellence Team.
Added 39 mins ago
NC
SAFE Coordinator
Native Council of Prince Edward Island
Charlottetown, PE
- Full-time
…Island. The Strengthening Aboriginal Families Effectively (SAFE) Coordinator will work with high-risk off-reserve Indigenous families towards building protective factors that lead to…
Added 2 hours ago
PI
Administrative Assistant
Prosper Immigration Inc.
Surrey, BC
- $20 to $24 CAD / hour
- Full-time
1–2 years of experience in an administrative assistant, office coordinator, receptionist, client-service, or similar role.
Added 2 hours ago
YS
Casual Part-Time Youth Worker, Youth Justice Services
Youth Services Bureau of Ottawa
Ottawa, ON
- Part-time
- Temporary
Must be able to work rotational shift work
Added 2 hours ago
YS
Casual Part-Time Youth Worker, Youth Justice Services
Youth Services Bureau of Ottawa
Ottawa, ON
- Part-time
- Temporary
Must be able to work rotational shift work
Added 2 hours ago
US
COORDINATOR, OPERATIONS (ONE-YEAR TERM)
U SPORTS
Richmond Hill, ON
- Contract
LOCATION: Requirement to work in-person 4 days per week (Richmond Hill office) and · potential to work remotely 1 day per week within Canada
Added 3 hours ago
ZG
Sales Coordinator
ZEISS Group
Toronto, ON
- Full-time
Must have excellent verbal and written communication skills
Added 3 hours ago
AC
IT Operations Centre Analyst - ITOC
Air Canada
Toronto, ON
- Full-time
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident.
Added 3 hours ago
LH
Care Coordinator
Lifemark Health Group
Liverpool, NS
- Part-time
…standards of work and quality? If so, come and join us as a Care Coordinator with the Atlantic Region (based in Nova Scotia), with Lifemark Health Group clinic, Canada’s premier, largest,…

Air Canada

IT Operations Centre Analyst - ITOC

Toronto, ON, Canada

Full-time

Apply on aircanada.taleo.net About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core infrastructure, applications and digital. The IT Operations Centre team is constantly engaging with the core IT teams to find ways to proactively monitor the environment and develop skills to handle vital operations and is a key enabler of service automation within the IT portfolio.

This position will be reporting to the Manager, IT Operations.

Responsibilities:

Act as an initial escalation point for the service desk and other Air Canada IT teams as they identify issues regarding our technology environment.
Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required. Proactively respond to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring.
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident.
Provide daily support for the extended IT support teams by performing documented operational procedures that will optimize the systems environment.
Ensure monitoring tools are tweaked and configured properly to effectively receive proactive alerts.
Work closely with the IT service management team to identify reoccurring problems within the technical systems and work towards resolution and/or documented procedures to mitigate.
Work with ITOC BA’s, automation analysts and the extended IT team to expand the ITOC portfolio of services through documenting design, standard operating procedures and other opportunities to provide value.
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.
Provide assistance to cyber defence teams regarding IT certificate management.
Conduct initial investigations and make proactive decisions in cloud web portals according to IT security procedures.
Develop knowledge of monitoring tools that will be used to monitor Air Canada's IT infrastructure.
Collaborate with the IT operations team to investigate and mitigate repetitive incidents in the IT service.

A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
3-5 years’ experience in an enterprise IT environment or global NOC.
At least 3-5 years of experience in the following: IT Monitoring tools such as Dynatrace, Splunk , Glassbox etc. IT Major Incidents, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management),
ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service.
Recent Certifications in a related domain such as CCNA, MSCE, AWS, CSP, ITIL, etc.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
Ability to work cooperatively with others on a team and to communicate (verbally and in writing) effectively with all levels of the organization.
Demonstrates concern for satisfying one’s external and/or internal customers.
Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Excellent organizational and troubleshooting skills and a passion for Service Improvement.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
This position requires a high level of availability and flexibility as shift work is a requirement as this role. Shift work might include nights, weekends, statutory holidays, and on-call schedule when needed.
Assets: DevOps, Web and Mobile apps support; Security+ or other security certifications; Linux certifications or experience; Storage knowledge and troubleshooting; CCNA or equivalent networking experience; Certification in ITIL;
SolarWinds, Dynatrace, NetScout certification or extensive experience.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Apply on aircanada.taleo.net About employer

More about this job

Responsibilities

The IT Operations Centre Analyst acts as an initial escalation point for IT issues, performing preliminary troubleshooting and coordinating major incident responses. They also proactively monitor systems, manage alerts, and collaborate with technical teams to implement service improvements and automation.

Requirements

Candidates must have 3-5 years of experience in an enterprise IT environment or global NOC, along with proficiency in IT monitoring tools and ITIL processes. A relevant university degree or technical certification is required, and the role demands flexibility for shift work including nights and weekends.

Skills

IT Operations
Troubleshooting
Incident Management
Problem Management
Change Management
ITIL
Monitoring Tools
Dynatrace
Splunk
Glassbox
Service Automation
Infrastructure Support
Application Support
Network Operations
Communication
Organizational Skills

Benefits

Diverse and vibrant team
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations Centre
ITOC
Infrastructure
Applications
Digital
Service Desk
Major Incident
ITSM
Service Improvement Plans
Cyber Defence
Cloud Web Portals
CCNA
MSCE
AWS
CSP
ITIL
DevOps
Web Apps
Mobile Apps
Security+
Linux
Storage
SolarWinds
NetScout

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Work requirements

Jobs in Canada