Jobs in Canada

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Added 8 hours ago
EI
Payroll Coordintor
Edmonton International Airport (YEG)
Edmonton, AB
- Full-time
…Villeneuve Airport (ZVL), the premier general aviation airport and flight training facility in the Edmonton Metropolitan…
Added 10 hours ago
Payroll Coordintor
Edmonton Regional Airport Authority
Nisku, AB
…Villeneuve Airport (ZVL), the premier general aviation airport and flight training facility in the Edmonton Metropolitan…
Added 1 day ago
VA
LSS Shipping Coordinator
Voyageur Aviation
North Bay, ON
- Full-time
As a key member of the Material Control team, the LSS Shipping Coordinator will report to the Manager, Logistics Support Services and is responsible for coordinating and managing the…
Added 1 day ago
AI
Coordinator - SMS
Air Inuit
Montreal, QC
- Internship
…essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one committed to a shared mission: to operate with safety,…
Added 1 day ago
Aircraft Maintenance Technician M
L3Harris Technologies
Cold Lake, AB
Prepare aircraft for flight operations or customer acceptance, excluding tasks related to electrical systems;
Added 1 day ago
SG
Mobile Maintenance Planner
Skeena Gold + Silver
BC · Kitimat-Stikine A, BC
- $50 to $55 CAD / hour
- Full-time
Must have a minimum of 5 years direct experience in heavy equipment and/or mining maintenance · Must have a Valid Driver’s License
Added 1 day ago
WM
Travel Coordinator
WB Melback
Haileybury, ON
- Full-time
WB Melback Corporation is seeking a highly organized and proactive Travel Coordinator to manage and coordinate travel arrangements for our team. This role ensures smooth, efficient, and…
Added 1 day ago
PH
Relational Security Officer, Integrated Protection Services
Provincial Health Services Authority
Vancouver, BC
- Part-time
The Relational Security Officer reports to the Coordinator, Relational Security, Integrated Protection Services (IPS) Operations, maintains and enforces security of persons and property in…
Added 2 days ago
QT
Project Coordinator Lead (Drone Operations Department)
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Maintain solid working knowledge of drone platforms (e.g., DJI Enterprise systems), flight parameters, payloads, and mission planning sufficient to coordinate effectively with pilots and…
Added 2 days ago
AC
IT Operations Centre Analyst - ITOC
Air Canada
Toronto, ON
- Full-time
…ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger…
Added 2 days ago
Operations Technician
Inter Pipeline Ltd.
AB · Fort McKay, AB
Candidates do not need to reside in the Fort McMurray area. FIFO and commuter arrangements are available, with flight options from Calgary or Edmonton
Added 5 days ago
CE
Plant Operator
Cenovus Energy
Sunrise
- Full-time
Reporting to the Coordinator, the Plant Operator is responsible for ensuring the safe, reliable, and efficient operation of processing equipment as required to achieve maximum throughput…
Added 5 days ago
R
Coordonnateur administratif principal / Senior Administrative Coordinator
RTX
Longueuil, QC
- Full-time
Added 5 days ago
CN
Account Manager
Canadian North
Calgary, AB
- Full-time
Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
Added 5 days ago
EA
Ground Operations Trainer
Executive Aviation
Hamilton, ON
- Full-time
Must have RAIC, AVOP, and a driver’s license and a clean driver abstract
Added 5 days ago
CN
Coordinator, Station
Canadian North
Clyde River, NU
- Full-time
Must hold a valid driver’s license;
Added 6 days ago
EC
CAD Technician/Project Coordinator
EnGlobe Corp.
Kitchener, ON · London, ON
- Full-time
Added 6 days ago
M
Project Coordinator / Administrator - Aeroderivative Gas Turbine Controls R&D
MANNARINO
Montreal, QC
- Full-time
…Urban Air Mobility, Unmanned Aerial Vehicle and autonomous…
Added 7 days ago
C
Senior Manager, Safety Management System & Safety Culture-EN
CAE
Montreal, QC
- Full-time
Serves as the designated lead and coordinator for the Global Safety Management System (SMS), ensuring consistent application, governance, and continual improvement across Corporate,…
Added 7 days ago
VS
Aerial Drone Photography Pilot Volunteer
Volunteer Success
Richmond Hill, ON
- Full-time
Follow flight procedures, site rules and applicable Transport Canada requirements. Fly only when the required supervision, certification and permissions are in place.
Added 7 days ago
PH
Relational Security Officer, Integrated Protection Services (Casual)
Provincial Health Services Authority
Vancouver, BC
- Part-time
The Relational Security Officer reports to the Coordinator, Relational Security, Integrated Protection Services (IPS) Operations, maintains and enforces security of persons and property in…
Added 7 days ago
C
Senior Manager, Safety Management System & Safety Culture
CAE
Montreal, QC
- Full-time
Serves as the designated lead and coordinator for the Global Safety Management System (SMS), ensuring consistent application, governance, and continual improvement across Corporate,…
Added 7 days ago
CF 18 AME (S) Level A
L3Harris Technologies
Cold Lake, AB
Job Schedule: Day Shift
Added 7 days ago
CF 18 AME (M) Level A
L3Harris Technologies
Cold Lake, AB
Job Schedule: Day Shift
Added 7 days ago
IA
Quality Coordinator
IMP Aerospace & Defence
Halifax, NS
- Full-time
Must possess the ability to write detailed reports

Air Canada

IT Operations Centre Analyst - ITOC

Toronto, ON, Canada

Full-time

Apply on aircanada.taleo.net About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core infrastructure, applications and digital. The IT Operations Centre team is constantly engaging with the core IT teams to find ways to proactively monitor the environment and develop skills to handle vital operations and is a key enabler of service automation within the IT portfolio.

This position will be reporting to the Manager, IT Operations.

Responsibilities:

Act as an initial escalation point for the service desk and other Air Canada IT teams as they identify issues regarding our technology environment.
Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required. Proactively respond to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring.
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident.
Provide daily support for the extended IT support teams by performing documented operational procedures that will optimize the systems environment.
Ensure monitoring tools are tweaked and configured properly to effectively receive proactive alerts.
Work closely with the IT service management team to identify reoccurring problems within the technical systems and work towards resolution and/or documented procedures to mitigate.
Work with ITOC BA’s, automation analysts and the extended IT team to expand the ITOC portfolio of services through documenting design, standard operating procedures and other opportunities to provide value.
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.
Provide assistance to cyber defence teams regarding IT certificate management.
Conduct initial investigations and make proactive decisions in cloud web portals according to IT security procedures.
Develop knowledge of monitoring tools that will be used to monitor Air Canada's IT infrastructure.
Collaborate with the IT operations team to investigate and mitigate repetitive incidents in the IT service.

A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
3-5 years’ experience in an enterprise IT environment or global NOC.
At least 3-5 years of experience in the following: IT Monitoring tools such as Dynatrace, Splunk , Glassbox etc. IT Major Incidents, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management),
ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service.
Recent Certifications in a related domain such as CCNA, MSCE, AWS, CSP, ITIL, etc.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
Ability to work cooperatively with others on a team and to communicate (verbally and in writing) effectively with all levels of the organization.
Demonstrates concern for satisfying one’s external and/or internal customers.
Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Excellent organizational and troubleshooting skills and a passion for Service Improvement.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
This position requires a high level of availability and flexibility as shift work is a requirement as this role. Shift work might include nights, weekends, statutory holidays, and on-call schedule when needed.
Assets: DevOps, Web and Mobile apps support; Security+ or other security certifications; Linux certifications or experience; Storage knowledge and troubleshooting; CCNA or equivalent networking experience; Certification in ITIL;
SolarWinds, Dynatrace, NetScout certification or extensive experience.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Apply on aircanada.taleo.net About employer

More about this job

Responsibilities

The IT Operations Centre Analyst acts as an initial escalation point for IT issues, performing preliminary troubleshooting and coordinating major incident responses. They also proactively monitor systems, manage alerts, and collaborate with technical teams to implement service improvements and automation.

Requirements

Candidates must have 3-5 years of experience in an enterprise IT environment or global NOC, along with proficiency in IT monitoring tools and ITIL processes. A relevant university degree or technical certification is required, and the role demands flexibility for shift work including nights and weekends.

Skills

IT Operations
Troubleshooting
Incident Management
Problem Management
Change Management
ITIL
Monitoring Tools
Dynatrace
Splunk
Glassbox
Service Automation
Infrastructure Support
Application Support
Network Operations
Communication
Organizational Skills

Benefits

Diverse and vibrant team
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations Centre
ITOC
Infrastructure
Applications
Digital
Service Desk
Major Incident
ITSM
Service Improvement Plans
Cyber Defence
Cloud Web Portals
CCNA
MSCE
AWS
CSP
ITIL
DevOps
Web Apps
Mobile Apps
Security+
Linux
Storage
SolarWinds
NetScout

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Work requirements

Jobs in Canada