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Added 2 mins ago
Senior Product Manager - Lifecycle & Growth (Apex Legends)
Electronic Arts
Vancouver, BC
As a Senior Product Manager on Apex Legends, you will own how we reach players, bring them back, and keep them playing, across in-game messaging, email, web and creator channels.
Added 17 mins ago
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Senior Associate, Account Transfers
BMO
Toronto, ON · YNG
- Full-time
…impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth…
Added 17 mins ago
I
Assistant Manager
IPC/Subway
Eganville, ON
- $18 to $20 CAD / hour
- Full-time
- Part-time
As part of the Subway® Team, you as an Assistant Manager will focus on seven main things:
Added 17 mins ago
I
Assistant Manager
IPC/Subway
Barry's Bay, ON · barrys bay, ON
- $18 to $20 CAD / hour
- Full-time
- Part-time
As part of the Subway® Team, you as an Assistant Manager will focus on seven main things:
Added 17 mins ago
I
Shift Manager
IPC/Subway
Winnipeg, MB
- Full-time
As part of the Subway® Team, you as a Shift Manager will focus on six main things:
Added 17 mins ago
I
Assistant Manager
IPC/Subway
Nanaimo, BC
- $18.5 to $21 CAD / hour
- Full-time
As part of the Subway® Team, you as an Assistant Manager will focus on seven main things:
Added 17 mins ago
I
Assistant Manager
IPC/Subway
Nanaimo, BC
- $18.5 to $21 CAD / hour
- Full-time
As part of the Subway® Team, you as an Assistant Manager will focus on seven main things:
Added 17 mins ago
RS
Accounting Manager
Red Sands Plumbing & Electric
Charlottetown, PE
- Full-time
Red Sands Group is hiring an Accounting Manager to run the day-to-day accounting, payroll, and benefits for Red Sands Plumbing & Electric, Red Sands Insulation, and several holding…
Added 17 mins ago
I
Shift Manager
IPC/Subway
Wolfville, NS
- $19 CAD / hour
- Full-time
As part of the Subway® Team, you as a Shift Manager will focus on six main things:
Added 17 mins ago
I
Shift Manager
IPC/Subway
New Minas, NS
- $19 CAD / hour
- Full-time
As part of the Subway® Team, you as a Shift Manager will focus on six main things:
Added 17 mins ago
JF
Restaurant Supervisor
Jollibee Foods Corporation North America
Vancouver, BC
- $20.25 CAD / hour
- Full-time
- Part-time
The Restaurant Supervisor assists the Restaurant Manager and restaurant team in the achievement of the Restaurant Business Goals through effective implementation of specific operations…
Added 17 mins ago
I
Shift Manager
IPC/Subway
Goffs, NS
- Full-time
As part of the Subway® Team, you as a Shift Manager will focus on six main things:
Added 17 mins ago
I
Assistant Manager
IPC/Subway
Goffs, NS
- Full-time
As part of the Subway® Team, you as an Assistant Manager will focus on seven main things:
Added 17 mins ago
JF
Restaurant Supervisor
Jollibee Foods Corporation North America
Edmonton, AB
- $17.55 CAD / hour
- Full-time
- Part-time
The Restaurant Supervisor assists the Restaurant Manager and restaurant team in the achievement of the Restaurant Business Goals through effective implementation of specific operations…
Added 33 mins ago
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Material Coordinator
Thales
Halifax, NS
- Full-time
Prepare and generate reports; maintain registers and support KPIs in coordination with the Warehouse Manager.
Added 33 mins ago
T
Personal Banking Associate
TD
Richmond, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 33 mins ago
S
Operations Consultant - Full Time
sephora.com
Saint John, NB
- $17.65 to $22.05 CAD / hour
- Full-time
Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
Added 33 mins ago
TB
Assistant Manager
Tailored Brands
Nanaimo, BC
- Full-time
As an Assistant Store Manager, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a…
Added 33 mins ago
TB
Store Lead
Tailored Brands
Toronto, ON
- Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 33 mins ago
W
Senior Project Manager
Worley
Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 33 mins ago
M
Solution Engineer Manager
Microsoft
Toronto, ON
- Full-time
As a Solution Engineer Manager, you will lead a team of Azure Solution Engineers who act as trusted advisors and subject matter experts in Azure. You will work closely with customers to…
Added 33 mins ago
SC
store manager, St. Thomas, ON
Starbucks Coffee Company
St. Thomas, ON
- $59,400 to $78,450 CAD / year
- Full-time
3 years retail / customer service management experience
Added 33 mins ago
SC
store manager, Grimsby, ON
Starbucks Coffee Company
Grimsby, ON
- $59,400 to $78,450 CAD / year
- Full-time
3 years retail / customer service management experience
Added 33 mins ago
AC
IT Operations Centre Analyst - ITOC
Air Canada
Toronto, ON
- Full-time
…Canada with focus on troubleshooting and operational tasks to support our critical IT services: core infrastructure, applications and digital. The IT Operations Centre team is constantly…
Added 33 mins ago
SC
Sales Associate
Staples Canada
Alexis Whitecourt 232, AB · Whitecourt, AB
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.

Air Canada

IT Operations Centre Analyst - ITOC

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core infrastructure, applications and digital. The IT Operations Centre team is constantly engaging with the core IT teams to find ways to proactively monitor the environment and develop skills to handle vital operations and is a key enabler of service automation within the IT portfolio.

This position will be reporting to the Manager, IT Operations.

Responsibilities:

Act as an initial escalation point for the service desk and other Air Canada IT teams as they identify issues regarding our technology environment.
Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required. Proactively respond to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring.
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident.
Provide daily support for the extended IT support teams by performing documented operational procedures that will optimize the systems environment.
Ensure monitoring tools are tweaked and configured properly to effectively receive proactive alerts.
Work closely with the IT service management team to identify reoccurring problems within the technical systems and work towards resolution and/or documented procedures to mitigate.
Work with ITOC BA’s, automation analysts and the extended IT team to expand the ITOC portfolio of services through documenting design, standard operating procedures and other opportunities to provide value.
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.
Provide assistance to cyber defence teams regarding IT certificate management.
Conduct initial investigations and make proactive decisions in cloud web portals according to IT security procedures.
Develop knowledge of monitoring tools that will be used to monitor Air Canada's IT infrastructure.
Collaborate with the IT operations team to investigate and mitigate repetitive incidents in the IT service.

A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
3-5 years’ experience in an enterprise IT environment or global NOC.
At least 3-5 years of experience in the following: IT Monitoring tools such as Dynatrace, Splunk , Glassbox etc. IT Major Incidents, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management),
ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service.
Recent Certifications in a related domain such as CCNA, MSCE, AWS, CSP, ITIL, etc.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
Ability to work cooperatively with others on a team and to communicate (verbally and in writing) effectively with all levels of the organization.
Demonstrates concern for satisfying one’s external and/or internal customers.
Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Excellent organizational and troubleshooting skills and a passion for Service Improvement.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
This position requires a high level of availability and flexibility as shift work is a requirement as this role. Shift work might include nights, weekends, statutory holidays, and on-call schedule when needed.
Assets: DevOps, Web and Mobile apps support; Security+ or other security certifications; Linux certifications or experience; Storage knowledge and troubleshooting; CCNA or equivalent networking experience; Certification in ITIL;
SolarWinds, Dynatrace, NetScout certification or extensive experience.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The IT Operations Centre Analyst acts as an initial escalation point for IT issues, performing preliminary troubleshooting and coordinating major incident responses. They also proactively monitor systems, manage alerts, and collaborate with technical teams to implement service improvements and automation.

Requirements

Candidates must have 3-5 years of experience in an enterprise IT environment or global NOC, along with proficiency in IT monitoring tools and ITIL processes. A relevant university degree or technical certification is required, and the role demands flexibility for shift work including nights and weekends.

Skills

IT Operations
Troubleshooting
Incident Management
Problem Management
Change Management
ITIL
Monitoring Tools
Dynatrace
Splunk
Glassbox
Service Automation
Infrastructure Support
Application Support
Network Operations
Communication
Organizational Skills

Benefits

Diverse and vibrant team
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations Centre
ITOC
Infrastructure
Applications
Digital
Service Desk
Major Incident
ITSM
Service Improvement Plans
Cyber Defence
Cloud Web Portals
CCNA
MSCE
AWS
CSP
ITIL
DevOps
Web Apps
Mobile Apps
Security+
Linux
Storage
SolarWinds
NetScout

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