Find work in Canada.

636,574 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
LL
Senior Traffic Clerk - 2nd shift
Lineage Logistics
Ingersoll, ON
- Full-time
Coordinates repack work with General/Operations Manager
Added 24 mins ago
TS
Marine Compliance and Safety Manager
Thames Skills Academy (TSA)
Leader, SK
- Full-time
Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based…
Added 40 mins ago
T
Material Coordinator
Thales
Halifax, NS
- Full-time
…people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions…
Added 40 mins ago
AC
IT Operations Centre Analyst - ITOC
Air Canada
Toronto, ON
- Full-time
The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core…
Added 54 mins ago
BH
Senior Manager, Supportive Housing Delivery
BC Housing
Burnaby, BC
- Full-time
Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program!).
Added 1 hour ago
NS
Air Conditioning/Refrigeration Technician - Maintenance and Operations
Nova Scotia Health Authority
Halifax, NS
- Full-time
Under the general direction of the Assistant Manager, Maintenance and Operations, the Air Conditioning/Refrigeration Technician performs a variety of skills related to the trade which are…
Added 1 hour ago
FC
Area Manager - Station/ HUB
FedEx Canada
Delta, BC
- Full-time
Oversees the day-to-day and long-term operations and staff within a defined area(s) of a FDX facility. Supports the Safety Above All Culture. Responsible for ensuring safe and efficient…
Added 1 hour ago
AF
Environmental, Social and Governance (ESG) Co-op
Agri Foods
Burnaby, BC
- Full-time
Agrifoods International Co-op is seeking an ESG Co-op Student to support sustainability initiatives across our dairy and plant-based beverage operations. The student will assist with…
Added 1 hour ago
BA
SERVICE LOT ATTENDANT
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Reporting Relationship: This position reports directly to the Fixed Operations Manager.
Added 1 hour ago
BA
SERVICE LOT ATTENDANT
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Reporting Relationship: This position reports directly to the Fixed Operations Manager.
Added 1 hour ago
A
Cabin Services Team Member
AvPosts
Richmond, BC
- Internship
…delivering exceptional service, uncompromising safety standards, and unforgettable experiences to our valued customers. Our team has been on a growth track over the last year, adding to our…
Added 1 hour ago
AI
Environmental, Social and Governance (ESG) Co-op
Agrifoods International Cooperative Ltd
Burnaby, BC
- Full-time
Agrifoods International Co-op is seeking an ESG Co-op Student to support sustainability initiatives across our dairy and plant-based beverage operations. The student will assist with…
Added 1 hour ago
AA
Manager Station Operations
Alaska Airlines
Sidney, BC
- Full-time
The Manager Station Operations is responsible for oversight of all facets of station operations at their designated airports. As a people leader, this role establishes priorities for the…
Added 1 hour ago
FC
P&D Operations Manager
FedEx Canada
Niagara Falls, ON
- Full-time
To supervise, coordinate and control Pick-Up and Delivery Operations within the service area of the station to achieve maximum service objectives. To supervise, coordinate and control…
Added 2 hours ago
G-
Driver-Class 1 or 3 License
GFL - Sewer Technologies Division
Sussex, NB
- Full-time
Grow your career! Future Career Path Opportunities may include: Field Supervisor. Operations Manager and more with Team Green!
Added 2 hours ago
Manager, Global Benefits
Geotab
Canada
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help…
Added 2 hours ago
TP
Senior Project Manager, Level II
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Program Delivery Leadership team, this position leads the delivery of the assigned projects safely and within scope, schedule and budget. This will include managing,…
Added 2 hours ago
M
Restaurant Manager
Moxies
Cranbrook, BC
- Full-time
As a Restaurant Manager, you will be supporting the General Manager in overall restaurant operations, execution, management of staff, controllable profit plan achievement, guest count…
Added 2 hours ago
EI
Emergency Planning & Security Specialist - 18 month term
Edmonton International Airport (YEG)
Edmonton, AB
- Contract
A gateway for transportation, connection, and innovation, Edmonton Airports (YEG) is a self-funded, not-for-profit corporation driving economic prosperity for the Edmonton Metropolitan…
Added 2 hours ago
T
Material Coordinator
Thales
Dartmouth, NS
- Full-time
…people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions…
Added 2 hours ago
SI
Payroll Manager
Swissport International AG
Montreal, QC · St Laurent, Quebec
- Full-time
We are seeking an experienced Payroll Manager to lead our payroll operations at our Dorval head office, overseeing payroll services for more than 2,000 employees across Canada. Reporting to…
Added 2 hours ago
T
Repair & Overhaul (R&O) Coordinator
Thales
Halifax, NS
- Full-time
…people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions…
Added 2 hours ago
TP
Quality Analyst
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Manager, Airport Operations Control, this position is responsible for monitoring quality, reporting trends in productivity, performance, customer service, dispatch,…
Added 2 hours ago
TS
Transportation Customer Service Manager
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
Our Client is a growing transportation and logistics company committed to providing reliable, customer-focused freight solutions across Canada and beyond. Through our asset-based fleet,…
Added 2 hours ago
TI
Executive Administrative Assistant (SLS)
Transportation Investment Corporation
Surrey, BC
- Full-time
Identifies emerging issues, determine their urgency/priority, and gather and compile background information for timely and appropriate decisions and/or action and when to appropriately…

Air Canada

IT Operations Centre Analyst - ITOC

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core infrastructure, applications and digital. The IT Operations Centre team is constantly engaging with the core IT teams to find ways to proactively monitor the environment and develop skills to handle vital operations and is a key enabler of service automation within the IT portfolio.

This position will be reporting to the Manager, IT Operations.

Responsibilities:

Act as an initial escalation point for the service desk and other Air Canada IT teams as they identify issues regarding our technology environment.
Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required. Proactively respond to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring.
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident.
Provide daily support for the extended IT support teams by performing documented operational procedures that will optimize the systems environment.
Ensure monitoring tools are tweaked and configured properly to effectively receive proactive alerts.
Work closely with the IT service management team to identify reoccurring problems within the technical systems and work towards resolution and/or documented procedures to mitigate.
Work with ITOC BA’s, automation analysts and the extended IT team to expand the ITOC portfolio of services through documenting design, standard operating procedures and other opportunities to provide value.
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.
Provide assistance to cyber defence teams regarding IT certificate management.
Conduct initial investigations and make proactive decisions in cloud web portals according to IT security procedures.
Develop knowledge of monitoring tools that will be used to monitor Air Canada's IT infrastructure.
Collaborate with the IT operations team to investigate and mitigate repetitive incidents in the IT service.

A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
3-5 years’ experience in an enterprise IT environment or global NOC.
At least 3-5 years of experience in the following: IT Monitoring tools such as Dynatrace, Splunk , Glassbox etc. IT Major Incidents, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management),
ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service.
Recent Certifications in a related domain such as CCNA, MSCE, AWS, CSP, ITIL, etc.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
Ability to work cooperatively with others on a team and to communicate (verbally and in writing) effectively with all levels of the organization.
Demonstrates concern for satisfying one’s external and/or internal customers.
Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Excellent organizational and troubleshooting skills and a passion for Service Improvement.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
This position requires a high level of availability and flexibility as shift work is a requirement as this role. Shift work might include nights, weekends, statutory holidays, and on-call schedule when needed.
Assets: DevOps, Web and Mobile apps support; Security+ or other security certifications; Linux certifications or experience; Storage knowledge and troubleshooting; CCNA or equivalent networking experience; Certification in ITIL;
SolarWinds, Dynatrace, NetScout certification or extensive experience.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Apply About employer

More about this job

Responsibilities

The IT Operations Centre Analyst acts as an initial escalation point for IT issues, performing preliminary troubleshooting and coordinating major incident responses. They also proactively monitor systems, manage alerts, and collaborate with technical teams to implement service improvements and automation.

Requirements

Candidates must have 3-5 years of experience in an enterprise IT environment or global NOC, along with proficiency in IT monitoring tools and ITIL processes. A relevant university degree or technical certification is required, and the role demands flexibility for shift work including nights and weekends.

Skills

IT Operations
Troubleshooting
Incident Management
Problem Management
Change Management
ITIL
Monitoring Tools
Dynatrace
Splunk
Glassbox
Service Automation
Infrastructure Support
Application Support
Network Operations
Communication
Organizational Skills

Benefits

Diverse and vibrant team
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations Centre
ITOC
Infrastructure
Applications
Digital
Service Desk
Major Incident
ITSM
Service Improvement Plans
Cyber Defence
Cloud Web Portals
CCNA
MSCE
AWS
CSP
ITIL
DevOps
Web Apps
Mobile Apps
Security+
Linux
Storage
SolarWinds
NetScout

Report this job