Jobs in Canada

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Added 39 mins ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Notify the Supply Chain Analyst of stock items requiring reorder.
Added 55 mins ago
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Procurement & Category Analyst II
BCNET
Vancouver, BC
- $59,129 to $69,564 CAD / year
- Full-time
Under the overall direction of the Chief Procurement Officer, the Procurement & Category Analyst II coordinates assigned contract administration, renewals, procurement reporting, category…
Added 55 mins ago
VB
Anlst II, IT
Vale Base Metals
Toronto, ON
- Full-time
The Analyst II, Transition to Run is responsible for managing the seamless transition of new or modified IT services into the operational environment. This role ensures that all service,…
Added 55 mins ago
PB
Application Analyst - Intermediate
Phoenix Business Consulting (Intelligent Enterprise)
AB · Edmonton, AB
- Full-time
Technology and Innovation (TI) now supports Oil sand Operations of Energy and Minerals. Technology and Innovations Ministry requires the services of an experienced C#, Visual Studio and…
Added 1 hour ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Must be able to work rotating shift schedules
Added 1 hour ago
C
Senior Risk Analyst
Corpay
Toronto, ON
- Full-time
Working closely with Credit Risk leadership and cross-functional teams, including BI, Finance, Product and Operations, the Senior Analyst will help translate business requirements into…
Added 1 hour ago
CO
Technical Lead, HR/Finance (Oracle/PeopleSoft Enterprise FSCM & HCM Technical Administration)
City of Brampton
Brampton, ON
- Full-time
Manage and provide direction for the PeopleSoft application team in support of business operations. Liaise with PeopleSoft System Administrators, PeopleSoft Business Analysts, Application…
Added 2 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 2 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 2 hours ago
VB
Senior Analyst, Sales Reporting
Vale Base Metals
Toronto, ON
- Full-time
We are seeking a Senior Analyst, Commercial Reporting – Copper & PGMs to join the Commercial team for a permanent opportunity based in Toronto, Ontario. This role reports to the Commercial…
Added 2 hours ago
EM
Senior Analyst, Customer Relationship Management
EKU Master of Public Administration Program
Richmond, BC
- Full-time
Must have knowledge of relational databases and computer software and languages
Added 2 hours ago
D
Analyst/Consultant, Cyber Offensive Testing
Deloitte
Vancouver, BC
- Full-time
…industries, with the goal of enabling ongoing, secure, and reliable operations across the…
Added 2 hours ago
KC
SOC Analyst Level 2 - Cyber Security
KPMG Canada
Montreal, QC
- Full-time
Receive escalation from L1 SOC analyst to determine increased risk to the business
Added 3 hours ago
MT
Accounting Analyst
Mafra Talents
Vancouver, BC
- $77,000 to $82,000 CAD / year
- Full-time
Hybrid - 3 days per week in the Vancouver office
Added 5 hours ago
AC
IT Operations Centre Analyst - ITOC
Air Canada
Toronto, ON
- Full-time
The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core…
Added 5 hours ago
RH
Senior Payroll Analyst, Bilingual
Robert Half
Toronto, ON
- Full-time
…Specialist to support complex Canadian multi-provincial payroll operations. Reporting to the Senior Manager, Payroll, you will play a key role in ensuring accurate and compliant payroll…
Added 5 hours ago
CO
Financial Analyst - Regular Full-Time
City of Oshawa
Oshawa, ON
- Full-time
Regular Full-Time Supervisor, Cemetery Operations - City of Oshawa
Added 5 hours ago
S(
Senior Referrals Analyst
səlilwətaɬ (Tsleil-Waututh Nation)
North Vancouver, BC
- Full-time
The role of the Senior Referrals Analyst is to assist and support the Consultation and Accommodation (CA) Manager and the Referrals program in the Treaty, Lands and Resources department.…
Added 5 hours ago
H-
SAP SD Functional Consultant / Business Solutions Analyst
HireKraft - SAP Staffing. Solved.
Toronto, ON
- Contract
Ability to work on-site in Toronto Area approximately 3 days per week
Added 6 hours ago
Senior Financial Analyst
First Majestic Silver
Vancouver, BC
First Majestic Silver Corp. is a Canadian-based mining company with silver and gold operations located in Mexico and the United States. We own and operate four producing underground mines…
Added 7 hours ago
IT
Payroll Specialist
Ideon Technologies
Richmond, BC
- Full-time
We are seeking a Payroll Specialist - a brand new role! - who will take end-to-end ownership of our payroll operations. You will process semi-monthly payroll with a primary focus on Canada…
Added 7 hours ago
CO
Specialist, Reliability
Council on Vertical Urbanism (CVU) - Australia Chapter
Windsor, ON
- Full-time
Communicates with Operations and Production teams on reliability project milestones and potential impact on equipment.
Added 7 hours ago
RH
Senior Financial Analyst
Robert Half
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
**This role requires you to be on-site 4 days per week, Friday is a work from home day
Added 7 hours ago
FN
Accounts Payable Clerk, Jordan's Principle
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
…transactions. The position works directly with the AP Administrator and Analyst at a process level for information sharing and problem…
Added 7 hours ago
Q
Support Specialist
Quandri
Vancouver, BC
- Full-time
As a Support Analyst at Quandri, you’ll be the first line of help for the insurance brokerages that rely on our tool every day. You’ll own customer issues from the first report through…

Air Canada

IT Operations Centre Analyst - ITOC

Toronto, ON, Canada

Full-time

Apply on aircanada.taleo.net About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core infrastructure, applications and digital. The IT Operations Centre team is constantly engaging with the core IT teams to find ways to proactively monitor the environment and develop skills to handle vital operations and is a key enabler of service automation within the IT portfolio.

This position will be reporting to the Manager, IT Operations.

Responsibilities:

Act as an initial escalation point for the service desk and other Air Canada IT teams as they identify issues regarding our technology environment.
Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required. Proactively respond to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring.
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident.
Provide daily support for the extended IT support teams by performing documented operational procedures that will optimize the systems environment.
Ensure monitoring tools are tweaked and configured properly to effectively receive proactive alerts.
Work closely with the IT service management team to identify reoccurring problems within the technical systems and work towards resolution and/or documented procedures to mitigate.
Work with ITOC BA’s, automation analysts and the extended IT team to expand the ITOC portfolio of services through documenting design, standard operating procedures and other opportunities to provide value.
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.
Provide assistance to cyber defence teams regarding IT certificate management.
Conduct initial investigations and make proactive decisions in cloud web portals according to IT security procedures.
Develop knowledge of monitoring tools that will be used to monitor Air Canada's IT infrastructure.
Collaborate with the IT operations team to investigate and mitigate repetitive incidents in the IT service.

A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
3-5 years’ experience in an enterprise IT environment or global NOC.
At least 3-5 years of experience in the following: IT Monitoring tools such as Dynatrace, Splunk , Glassbox etc. IT Major Incidents, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management),
ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service.
Recent Certifications in a related domain such as CCNA, MSCE, AWS, CSP, ITIL, etc.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
Ability to work cooperatively with others on a team and to communicate (verbally and in writing) effectively with all levels of the organization.
Demonstrates concern for satisfying one’s external and/or internal customers.
Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Excellent organizational and troubleshooting skills and a passion for Service Improvement.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
This position requires a high level of availability and flexibility as shift work is a requirement as this role. Shift work might include nights, weekends, statutory holidays, and on-call schedule when needed.
Assets: DevOps, Web and Mobile apps support; Security+ or other security certifications; Linux certifications or experience; Storage knowledge and troubleshooting; CCNA or equivalent networking experience; Certification in ITIL;
SolarWinds, Dynatrace, NetScout certification or extensive experience.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Apply on aircanada.taleo.net About employer

More about this job

Responsibilities

The IT Operations Centre Analyst acts as an initial escalation point for IT issues, performing preliminary troubleshooting and coordinating major incident responses. They also proactively monitor systems, manage alerts, and collaborate with technical teams to implement service improvements and automation.

Requirements

Candidates must have 3-5 years of experience in an enterprise IT environment or global NOC, along with proficiency in IT monitoring tools and ITIL processes. A relevant university degree or technical certification is required, and the role demands flexibility for shift work including nights and weekends.

Skills

IT Operations
Troubleshooting
Incident Management
Problem Management
Change Management
ITIL
Monitoring Tools
Dynatrace
Splunk
Glassbox
Service Automation
Infrastructure Support
Application Support
Network Operations
Communication
Organizational Skills

Benefits

Diverse and vibrant team
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations Centre
ITOC
Infrastructure
Applications
Digital
Service Desk
Major Incident
ITSM
Service Improvement Plans
Cyber Defence
Cloud Web Portals
CCNA
MSCE
AWS
CSP
ITIL
DevOps
Web Apps
Mobile Apps
Security+
Linux
Storage
SolarWinds
NetScout

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Work requirements

Jobs in Canada