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Added 2 hours ago
AC
IT Operations Centre Analyst - ITOC
Air Canada
Toronto, ON
- Full-time
ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service.
Added 2 hours ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
Complete outstanding Azure DevOps (ADO) tasks assigned to the Accounting team.
Added 3 hours ago
DC
Senior .Net Developer
Dasro Consulting Inc.
Regina, SK
- Contract
Senior .NET Developer – Application Support, Maintenance & Development
Added 3 hours ago
W
Senior Full Stack Engineer
WeTransact
Montreal, QC
- Full-time
WeTransact is looking for a Senior Full Stack Engineer to join our engineering team.
Added 3 hours ago
FS
Senior Support, Maintenance, and Development (.NET)
Focus Systems Inc.
Regina, SK
- Contract
Focus Systems is seeking an experienced Senior Support, Maintenance, and Development (.NET) to support enterprise application development, maintenance, and production support initiatives.
Added 5 hours ago
AI
Salesforce Senior FSC Developer/Technical Lead
Apptoza Inc.
Toronto, ON
- Contract
Salesforce Senior FSC Developer / Technical Lead
Added 5 hours ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Technical Consultant III (Software Engineer, Senior/Lead)
Added 5 hours ago
VI
Mobile Application Developer
VLink Inc
Toronto, ON
- $95 to $100 CAD / hour
- Contract
We are seeking an experienced Senior Application Developer with 12+ years of experience in cross-platform mobile application development and enterprise application development. The ideal…
Added 5 hours ago
C
SR Guidewire Analyst/Scrum master- Onsite
Cognizant
Toronto, ON
- Full-time
Provide clear delivery updates to senior stakeholders covering progress, risks, dependencies, milestones, and release readiness.
Added 5 hours ago
MC
Senior Test Engineering Specialist (36135)
Myticas Consulting
Gatineau, QC
- Full-time
Collaborate with DevOps, Ground Systems, and Satellite teams to support innovative, coordinated verification activities.
Added 5 hours ago
MC
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL (35729)
Myticas Consulting
Ottawa, ON
- Full-time
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL
Added 5 hours ago
U
Senior Microsoft Dynamics Developer/Lead
UST
Montreal, QC
- Full-time
We are looking for a Senior Microsoft Dynamics Developer/Lead to build and lead enterprise-grade applications on Microsoft Dynamics 365 Customer Service and Power Apps. This role covers…
Added 5 hours ago
HC
11/27/2026 - Senior Support, Maintenance & Development (.NET) Consultant
Horizon Computer Solutions Inc.
Regina, SK
- Contract
Senior Support, Maintenance & Development (.NET) Consultant
Added 5 hours ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
…the executive presence and commercial awareness to work with senior banking…
Added 5 hours ago
TR
IT Administrator (Hybrid)
Traction Rec
Vancouver, BC
- Full-time
3-5+ years in an intermediate-to-senior IT support or systems administration role, including administrative and project work
Added 5 hours ago
M
RQ11687 - Software Developer - Full Stack - Senior
Maarut
Toronto, ON
- Contract
Experience / knowledge of Azure DevOps, JIRA, agile/scrum
Added 5 hours ago
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RQ11836 - Software Developer - Senior
Maarut
Toronto, ON
- Contract
Added 5 hours ago
IF
Senior Data Analyst
iA Financial Group (Industrial Alliance)
Quebec, QC
- Full-time
As a Senior Data Analyst, you will play a key role in accelerating Investia’s digital transformation by designing, developing, and maintaining modern data solutions that support our…
Added 5 hours ago
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Senior Salesforce Developer
Apptoza Inc.
Toronto, ON
- Contract
Title : Senior Salesforce FSC Developer / Technical Lead
Added 5 hours ago
AM
Senior Web Developer
Alberta Medical Association (AMA)
AB · Alberta, Canada
- $89,069 to $115,790 CAD / year
- Full-time
The AMA is recruiting for the position of Senior Web Developer. As a member of the Information Systems Group team, the Senior Web Developer will play a critical role in ensuring that AMA…
Added 5 hours ago
D
Software Engineer in Test
Dexian
Mississauga, ON
- Other
We are seeking a visionary and hands-on Senior Software Development Engineer in Test (SDET)/Quality Engineering Architect to define, champion, and drive the global quality engineering…
Added 5 hours ago
AI Native Senior Software Engineer
Versaterm
Ottawa, ON
The AI Native Senior Software Engineer is a change agent and a driver of value within our public safety ecosystem. Public safety agencies, dispatchers, and first responders count on our…
Added 6 hours ago
S
Senior Dotnet Developer
Systematix
Regina, SK
- $75 to $95 CAD / hour
- Contract
Systematix is currently seeking a Senior .NET Developer – Support, Maintenance & Development for our client, a major provincial energy utility organization, to support the development,…
Added 6 hours ago
GT
Senior .NET Support, Maintenance, and Development Resource
Global Technical Talent, an Inc. 5000 Company
Regina, SK
- $45 to $70 CAD / hour
- Contract
Senior Support, Maintenance, and Development (.NET) Resource
Added 6 hours ago
AI
Salesforce Senior FSC Developer / Technical Lead
Apptoza Inc.
Toronto, ON
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Role: Salesforce Senior FSC Developer / Technical Lead

Air Canada

IT Operations Centre Analyst - ITOC

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core infrastructure, applications and digital. The IT Operations Centre team is constantly engaging with the core IT teams to find ways to proactively monitor the environment and develop skills to handle vital operations and is a key enabler of service automation within the IT portfolio.

This position will be reporting to the Manager, IT Operations.

Responsibilities:

Act as an initial escalation point for the service desk and other Air Canada IT teams as they identify issues regarding our technology environment.
Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required. Proactively respond to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring.
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident.
Provide daily support for the extended IT support teams by performing documented operational procedures that will optimize the systems environment.
Ensure monitoring tools are tweaked and configured properly to effectively receive proactive alerts.
Work closely with the IT service management team to identify reoccurring problems within the technical systems and work towards resolution and/or documented procedures to mitigate.
Work with ITOC BA’s, automation analysts and the extended IT team to expand the ITOC portfolio of services through documenting design, standard operating procedures and other opportunities to provide value.
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.
Provide assistance to cyber defence teams regarding IT certificate management.
Conduct initial investigations and make proactive decisions in cloud web portals according to IT security procedures.
Develop knowledge of monitoring tools that will be used to monitor Air Canada's IT infrastructure.
Collaborate with the IT operations team to investigate and mitigate repetitive incidents in the IT service.

A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
3-5 years’ experience in an enterprise IT environment or global NOC.
At least 3-5 years of experience in the following: IT Monitoring tools such as Dynatrace, Splunk , Glassbox etc. IT Major Incidents, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management),
ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service.
Recent Certifications in a related domain such as CCNA, MSCE, AWS, CSP, ITIL, etc.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
Ability to work cooperatively with others on a team and to communicate (verbally and in writing) effectively with all levels of the organization.
Demonstrates concern for satisfying one’s external and/or internal customers.
Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Excellent organizational and troubleshooting skills and a passion for Service Improvement.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
This position requires a high level of availability and flexibility as shift work is a requirement as this role. Shift work might include nights, weekends, statutory holidays, and on-call schedule when needed.
Assets: DevOps, Web and Mobile apps support; Security+ or other security certifications; Linux certifications or experience; Storage knowledge and troubleshooting; CCNA or equivalent networking experience; Certification in ITIL;
SolarWinds, Dynatrace, NetScout certification or extensive experience.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The IT Operations Centre Analyst acts as an initial escalation point for IT issues, performing preliminary troubleshooting and coordinating major incident responses. They also proactively monitor systems, manage alerts, and collaborate with technical teams to implement service improvements and automation.

Requirements

Candidates must have 3-5 years of experience in an enterprise IT environment or global NOC, along with proficiency in IT monitoring tools and ITIL processes. A relevant university degree or technical certification is required, and the role demands flexibility for shift work including nights and weekends.

Skills

IT Operations
Troubleshooting
Incident Management
Problem Management
Change Management
ITIL
Monitoring Tools
Dynatrace
Splunk
Glassbox
Service Automation
Infrastructure Support
Application Support
Network Operations
Communication
Organizational Skills

Benefits

Diverse and vibrant team
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations Centre
ITOC
Infrastructure
Applications
Digital
Service Desk
Major Incident
ITSM
Service Improvement Plans
Cyber Defence
Cloud Web Portals
CCNA
MSCE
AWS
CSP
ITIL
DevOps
Web Apps
Mobile Apps
Security+
Linux
Storage
SolarWinds
NetScout

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