Jobs in Canada

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Added 4 mins ago
RB
Senior Technical Systems Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Technical Systems Analyst will be joining the Data Delivery Middleware team. This is a developer role that will be responsible for code development, testing and support for…
Added 4 mins ago
MC
Senior IT Business Analyst (Insurance)
MMC Corporate
Toronto, ON
- Other
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 2 hours ago
PB
Application Analyst - Intermediate
Phoenix Business Consulting (Intelligent Enterprise)
AB · Edmonton, AB
- Full-time
…application support, maintenance and enhancements. A System Analyst applies a broad knowledge of various technical areas to foresee and rectify certain problem areas within technology or…
Added 2 hours ago
PB
Application Analyst - Intermediate
Phoenix Business Consulting (Intelligent Enterprise)
AB · Edmonton, AB
- Full-time
…application support, maintenance and enhancements. A System Analyst applies a broad knowledge of various technical areas to foresee and rectify certain problem areas within technology or…
Added 2 hours ago
C
Senior Risk Analyst
Corpay
Toronto, ON
- Full-time
Corpay is seeking an experienced, detail-oriented, and data-driven Senior Analyst, Risk & Control with 3–5 years of relevant experience and strong technical expertise in data analysis, SQL,…
Added 2 hours ago
LC
Analyst, Promotion Optimization
Loblaw Companies Limited
Toronto, ON
- Full-time
…the business. We partner closely with Category Managers and senior leadership to optimize promotional strategies, deliver value-added insights, and drive incremental sales and margin.…
Added 2 hours ago
CO
Technical Lead, HR/Finance (Oracle/PeopleSoft Enterprise FSCM & HCM Technical Administration)
City of Brampton
Brampton, ON
- Full-time
Accountable for co-ordination and implementation of technical production changes. Design, execute and monitor quality assurance process for PeopleSoft technical deliverables and technical…
Added 3 hours ago
EM
Senior Analyst, Programmer, Enterprise Applications
EKU Master of Public Administration Program
Richmond, BC
- Full-time
Title: Senior Analyst, Programmer, Enterprise Applications
Added 3 hours ago
EM
Senior Analyst, Customer Relationship Management
EKU Master of Public Administration Program
Richmond, BC
- Full-time
Must have knowledge of relational databases and computer software and languages
Added 3 hours ago
RH
Senior Manager Analytics
Robert Half
Mississauga, ON
- $70 to $95 CAD / hour
- Contract
Work Arrangement: Hybrid, with 4 days per week onsite
Added 3 hours ago
FN
Application Business Analyst, IT Application Management
First National Financial LP
Toronto, ON · East York, ON
- Contract
Hybrid working environment (2-3 days in office)
Added 5 hours ago
SM
RQ11731 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 5 hours ago
SM
RQ11734 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 5 hours ago
SM
RQ11735 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 5 hours ago
SM
RQ11733 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 6 hours ago
AC
IT Operations Centre Analyst - ITOC
Air Canada
Toronto, ON
- Full-time
ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service.
Added 6 hours ago
RH
Senior Payroll Analyst, Bilingual
Robert Half
Toronto, ON
- Full-time
You will collaborate with HR, Finance, Tax, Treasury and HRIS teams, acting as a senior technical resource and helping evolve payroll operations in a growing organization.
Added 7 hours ago
S(
Senior Referrals Analyst
səlilwətaɬ (Tsleil-Waututh Nation)
North Vancouver, BC
- Full-time
The role of the Senior Referrals Analyst is to assist and support the Consultation and Accommodation (CA) Manager and the Referrals program in the Treaty, Lands and Resources department.…
Added 8 hours ago
Senior Financial Analyst
First Majestic Silver
Vancouver, BC
The Senior Financial Analyst will be accountable for the preparation of periodic financial statements and Management Discussion & Analysis (MD&A) and will also be responsible for the…
Added 8 hours ago
J&
Lead Financial Analyst, LATAM & Canada GDCL
Johnson & Johnson MedTech
Markham, ON
- Full-time
This role can be based in any of the following DePuy Synthes office locations in Latin America, Canada, and the United States · The candidate must have demonstrated strong processional judgement as the role is accountable for maintaining strong compliance discipline
Added 8 hours ago
FA
Analyst, Environment, Safety, Health & Security (ESH&S)
FTAI Aviation
Montreal, QC
- Full-time
Under the direction of the Senior Analyst, you will carry out the day-to-day environment, safety, health and security activities of the Montreal site: inspections, safety equipment checks,…
Added 9 hours ago
A
Senior Treasury Business Analyst-1862
Amyantek
Toronto, ON
- Contract
Position title: 1862 - Treasury Project Analyst
Added 9 hours ago
C
SR Guidewire Analyst/Scrum master- Onsite
Cognizant
Toronto, ON
- Full-time
Provide clear delivery updates to senior stakeholders covering progress, risks, dependencies, milestones, and release readiness.
Added 9 hours ago
MC
Data Analyst – Power BI Microsoft Fabric (36191)
Myticas Consulting
Ottawa, ON
- Full-time
You don't need to be the most senior technical person in the room. We're looking for someone who combines solid hands-on data skills with the ability to listen, understand requirements,…
Added 9 hours ago
MC
Senior Business Analyst, Proposal & SOW Writing (36143)
Myticas Consulting
Ottawa, ON
- Contract
Location: Ottawa, Ontario, onsite 2–3 days per week

Air Canada

IT Operations Centre Analyst - ITOC

Toronto, ON, Canada

Full-time

Apply on aircanada.taleo.net About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core infrastructure, applications and digital. The IT Operations Centre team is constantly engaging with the core IT teams to find ways to proactively monitor the environment and develop skills to handle vital operations and is a key enabler of service automation within the IT portfolio.

This position will be reporting to the Manager, IT Operations.

Responsibilities:

Act as an initial escalation point for the service desk and other Air Canada IT teams as they identify issues regarding our technology environment.
Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required. Proactively respond to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring.
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident.
Provide daily support for the extended IT support teams by performing documented operational procedures that will optimize the systems environment.
Ensure monitoring tools are tweaked and configured properly to effectively receive proactive alerts.
Work closely with the IT service management team to identify reoccurring problems within the technical systems and work towards resolution and/or documented procedures to mitigate.
Work with ITOC BA’s, automation analysts and the extended IT team to expand the ITOC portfolio of services through documenting design, standard operating procedures and other opportunities to provide value.
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.
Provide assistance to cyber defence teams regarding IT certificate management.
Conduct initial investigations and make proactive decisions in cloud web portals according to IT security procedures.
Develop knowledge of monitoring tools that will be used to monitor Air Canada's IT infrastructure.
Collaborate with the IT operations team to investigate and mitigate repetitive incidents in the IT service.

A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
3-5 years’ experience in an enterprise IT environment or global NOC.
At least 3-5 years of experience in the following: IT Monitoring tools such as Dynatrace, Splunk , Glassbox etc. IT Major Incidents, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management),
ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service.
Recent Certifications in a related domain such as CCNA, MSCE, AWS, CSP, ITIL, etc.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
Ability to work cooperatively with others on a team and to communicate (verbally and in writing) effectively with all levels of the organization.
Demonstrates concern for satisfying one’s external and/or internal customers.
Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Excellent organizational and troubleshooting skills and a passion for Service Improvement.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
This position requires a high level of availability and flexibility as shift work is a requirement as this role. Shift work might include nights, weekends, statutory holidays, and on-call schedule when needed.
Assets: DevOps, Web and Mobile apps support; Security+ or other security certifications; Linux certifications or experience; Storage knowledge and troubleshooting; CCNA or equivalent networking experience; Certification in ITIL;
SolarWinds, Dynatrace, NetScout certification or extensive experience.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Apply on aircanada.taleo.net About employer

More about this job

Responsibilities

The IT Operations Centre Analyst acts as an initial escalation point for IT issues, performing preliminary troubleshooting and coordinating major incident responses. They also proactively monitor systems, manage alerts, and collaborate with technical teams to implement service improvements and automation.

Requirements

Candidates must have 3-5 years of experience in an enterprise IT environment or global NOC, along with proficiency in IT monitoring tools and ITIL processes. A relevant university degree or technical certification is required, and the role demands flexibility for shift work including nights and weekends.

Skills

IT Operations
Troubleshooting
Incident Management
Problem Management
Change Management
ITIL
Monitoring Tools
Dynatrace
Splunk
Glassbox
Service Automation
Infrastructure Support
Application Support
Network Operations
Communication
Organizational Skills

Benefits

Diverse and vibrant team
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations Centre
ITOC
Infrastructure
Applications
Digital
Service Desk
Major Incident
ITSM
Service Improvement Plans
Cyber Defence
Cloud Web Portals
CCNA
MSCE
AWS
CSP
ITIL
DevOps
Web Apps
Mobile Apps
Security+
Linux
Storage
SolarWinds
NetScout

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Work requirements

Jobs in Canada