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Added 37 mins ago
SM
RQ11734 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…
Added 1 hour ago
AC
IT Operations Centre Analyst - ITOC
Air Canada
Toronto, ON
- Full-time
The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core…
Added 1 hour ago
S(
Senior Referrals Analyst
səlilwətaɬ (Tsleil-Waututh Nation)
North Vancouver, BC
- Full-time
The role of the Senior Referrals Analyst is to assist and support the Consultation and Accommodation (CA) Manager and the Referrals program in the Treaty, Lands and Resources department.…
Added 1 hour ago
EC
Quality Assurance Analyst
Experis Canada
Toronto, ON
- Contract
Good experience with configuration management / version control systems (e.g., Git) and CI/CD pipelines.
Added 1 hour ago
MO
Financial Analyst I
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
The Municipality of Chatham-Kent has an opening for a permanent full-time Financial Analyst I, Corporate Accounting in the Financial Services division.
Added 2 hours ago
S
HIS Specialist - Project REACH - Temporary Full-Time - 2026-19226 (2026-19226)
Sunnybrook
Toronto, ON
- Full-time
As a valued member of the Project REACH team, the HIS Analyst is a highly motivated and experienced individual, who will be accountable to their assigned solution area. Using their…
Added 2 hours ago
Senior Financial Analyst
First Majestic Silver
Vancouver, BC
The Senior Financial Analyst will be accountable for the preparation of periodic financial statements and Management Discussion & Analysis (MD&A) and will also be responsible for the…
Added 3 hours ago
FN
Accounts Analyst, Jordan's Principle
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Added 3 hours ago
IT
Payroll Specialist
Ideon Technologies
Richmond, BC
- Full-time
…key role in building and optimizing our payroll processes, systems, and controls to support our continued…
Added 3 hours ago
CO
Specialist, Reliability
Council on Vertical Urbanism (CVU) - Australia Chapter
Windsor, ON
- Full-time
Support (scope, design, manage) internal engineering and maintenance projects to achieve business goals.
Added 3 hours ago
D&
Senior FP&A Analyst
Dye & Durham Corporation
Toronto, ON
- Full-time
Support and optimize financial reporting systems and technology solutions, including Power BI and NetSuite.
Added 3 hours ago
RH
Senior Financial Analyst
Robert Half
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
Senior Financial Analyst – Accounting & Finance
Added 3 hours ago
Q
Support Specialist
Quandri
Vancouver, BC
- Full-time
As a Support Analyst at Quandri, you’ll be the first line of help for the insurance brokerages that rely on our tool every day. You’ll own customer issues from the first report through…
Added 3 hours ago
TP
Quality Analyst
Toronto Pearson International Airport
Toronto, ON
- Full-time
Provide administrative system support for primary AOC systems to enable the AOC team to implement, operate and mature them successfully.
Added 3 hours ago
FN
Commercial Banking Analyst
First Nations Bank of Canada
Saskatoon, SK
- $69,828 to $100,552 CAD / year
- Full-time
The Commercial Banking Analyst is accountable for providing support to Commercial Account Managers in the risk management of customers; preparing competitive credit package with a high…
Added 3 hours ago
SI
SOC Analyst
Spait Infotech
Canada
- Full-time
Support incident response activities and follow established security procedures.
Added 3 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 3 hours ago
TS
Freight-Rate Analyst
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
Our client, a well-established organization within the transportation and logistics industry, is seeking a Freight Rate Analyst to support transportation pricing, carrier rate management,…
Added 3 hours ago
EC
Business Analyst
Experis Canada
Laval, QC
- Contract
Added 3 hours ago
National Sales Analyst (Toronto, ON)
Southern Glazer’s Wine and Spirits, LLC
Toronto, ON
Position: National Sales Analyst (Toronto, Ontario) - Full Time, Permanent (Hybrid)
Added 4 hours ago
R
Lead Information Security Analyst, Continuous AI Risk Management Expert (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
…make stuff work. We make connections between media content, systems, people and places. We are the space in…
Added 4 hours ago
C
SR Guidewire Analyst/Scrum master- Onsite
Cognizant
Toronto, ON
- Full-time
Support roadmap and release planning across Guidewire configuration, integration, conversion, testing, and deployment activities.
Added 4 hours ago
RS
Business System Specialist
Ryder System, Inc.
Vaughan, ON
- Full-time
…implementation and maintenance of computer-based information systems; to install, troubleshoot, maintain and modify computer and network system software; to provide input regarding…
Added 4 hours ago
R
Business Analyst
Raise
Toronto, ON
- Full-time
We at Raise are hiring a Business Analyst for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re…
Added 4 hours ago
OP
Senior Financial Analyst
Ottawa Police Service
Ottawa, ON
- Full-time
Operates as a systems and business architect for financial module of SAP, OSL, and File Maker Pro in the development and maintenance of the necessary systems to support the formulation,…

Air Canada

IT Operations Centre Analyst - ITOC

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core infrastructure, applications and digital. The IT Operations Centre team is constantly engaging with the core IT teams to find ways to proactively monitor the environment and develop skills to handle vital operations and is a key enabler of service automation within the IT portfolio.

This position will be reporting to the Manager, IT Operations.

Responsibilities:

Act as an initial escalation point for the service desk and other Air Canada IT teams as they identify issues regarding our technology environment.
Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required. Proactively respond to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring.
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident.
Provide daily support for the extended IT support teams by performing documented operational procedures that will optimize the systems environment.
Ensure monitoring tools are tweaked and configured properly to effectively receive proactive alerts.
Work closely with the IT service management team to identify reoccurring problems within the technical systems and work towards resolution and/or documented procedures to mitigate.
Work with ITOC BA’s, automation analysts and the extended IT team to expand the ITOC portfolio of services through documenting design, standard operating procedures and other opportunities to provide value.
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.
Provide assistance to cyber defence teams regarding IT certificate management.
Conduct initial investigations and make proactive decisions in cloud web portals according to IT security procedures.
Develop knowledge of monitoring tools that will be used to monitor Air Canada's IT infrastructure.
Collaborate with the IT operations team to investigate and mitigate repetitive incidents in the IT service.

A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
3-5 years’ experience in an enterprise IT environment or global NOC.
At least 3-5 years of experience in the following: IT Monitoring tools such as Dynatrace, Splunk , Glassbox etc. IT Major Incidents, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management),
ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service.
Recent Certifications in a related domain such as CCNA, MSCE, AWS, CSP, ITIL, etc.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
Ability to work cooperatively with others on a team and to communicate (verbally and in writing) effectively with all levels of the organization.
Demonstrates concern for satisfying one’s external and/or internal customers.
Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Excellent organizational and troubleshooting skills and a passion for Service Improvement.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
This position requires a high level of availability and flexibility as shift work is a requirement as this role. Shift work might include nights, weekends, statutory holidays, and on-call schedule when needed.
Assets: DevOps, Web and Mobile apps support; Security+ or other security certifications; Linux certifications or experience; Storage knowledge and troubleshooting; CCNA or equivalent networking experience; Certification in ITIL;
SolarWinds, Dynatrace, NetScout certification or extensive experience.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The IT Operations Centre Analyst acts as an initial escalation point for IT issues, performing preliminary troubleshooting and coordinating major incident responses. They also proactively monitor systems, manage alerts, and collaborate with technical teams to implement service improvements and automation.

Requirements

Candidates must have 3-5 years of experience in an enterprise IT environment or global NOC, along with proficiency in IT monitoring tools and ITIL processes. A relevant university degree or technical certification is required, and the role demands flexibility for shift work including nights and weekends.

Skills

IT Operations
Troubleshooting
Incident Management
Problem Management
Change Management
ITIL
Monitoring Tools
Dynatrace
Splunk
Glassbox
Service Automation
Infrastructure Support
Application Support
Network Operations
Communication
Organizational Skills

Benefits

Diverse and vibrant team
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations Centre
ITOC
Infrastructure
Applications
Digital
Service Desk
Major Incident
ITSM
Service Improvement Plans
Cyber Defence
Cloud Web Portals
CCNA
MSCE
AWS
CSP
ITIL
DevOps
Web Apps
Mobile Apps
Security+
Linux
Storage
SolarWinds
NetScout

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