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Added 3 mins ago
TS
Case Worker I - U
The Salvation Army in Canada
Yellowknife, NT
- Full-time
Immediately reporting critical incidents to the on-call supervisor or the House Coordinator
Added 3 mins ago
TS
Kettle Coordinator - Temporary
The Salvation Army in Canada
Victoria, BC
- Full-time
The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given…
Added 3 mins ago
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Forest Gardens Farm Team
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
We are seeking a highly-skilled, experienced Fundraising Coordinator to join our exciting team. Reporting directly to the Director of Wildlife Rehabilitation, coordinating with the Grants…
Added 3 mins ago
DC
Bookstore Accounting Coordinator
Douglas College
New Westminster, BC
- Full-time
If this sounds like you, we need your talents! Apply to the Bookstore Accounting Coordinator position, and join our dedicated and supportive team.
Added 3 mins ago
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Facilities Maintenance Technician
The Salvation Army in Canada
AB · Edmonton, AB
- Full-time
Internal: Facilities Manager, Facilities Coordinator, Department Managers, Maintenance team, staff and other fac
Added 18 mins ago
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Interim Manager
sephora.com
Edmonton, AB
- Full-time
…Skincare and Fragrance Studio (as applicable). Ensure that the Coordinator, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day…
Added 18 mins ago
GC
Site & Water Treatment Plant Coordinator
Glencore Canada
Granisle, BC
- Full-time
We are seeking a Site & Water Treatment Plant Coordinator to do more than just maintain the water treatment plant - you’ll be part of a tight-knit team that keeps the entire site operating…
Added 33 mins ago
BC
Bed Allocator
Brant Community Healthcare System
Brantford, ON
- Full-time
Collaborative Team Culture – Work alongside skilled professionals in a supportive, interdisciplinary setting.
Added 1 hour ago
PI
Administrative Assistant
Prosper Immigration Inc.
Surrey, BC
- $20 to $24 CAD / hour
- Full-time
Our team provides organized and client-focused support across a range of Canadian immigration matters, including temporary residence, work permits, study permits, permanent residence,…
Added 1 hour ago
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Casual Part-Time Youth Worker, Youth Justice Services
Youth Services Bureau of Ottawa
Ottawa, ON
- Part-time
- Temporary
…including the screening of applications are made by our hiring team, who review each application with care and consideration. We value the individuality and potential of each applicant and…
Added 1 hour ago
YS
Casual Part-Time Youth Worker, Youth Justice Services
Youth Services Bureau of Ottawa
Ottawa, ON
- Part-time
- Temporary
…including the screening of applications are made by our hiring team, who review each application with care and consideration. We value the individuality and potential of each applicant and…
Added 1 hour ago
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Sales Coordinator
Impact Marketing Services Ltd
Saskatoon, SK
- Full-time
We are looking for a motivated, detail-oriented Sales Coordinator to join our team. In this role, you'll work closely with our Sales team to support client projects, coordinate product…
Added 1 hour ago
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Administrative Services Coordinator
CBRE HV
Toronto, ON · North York, Ontario
- Full-time
Join CBRE and become a key part of a dynamic, client-focused team where your organizational skills and attention to detail help drive operational excellence. As an Administrative Services…
Added 2 hours ago
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Project Coordinator Lead (Drone Operations Department)
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…collection is a core input to this work, and the Drone Operations team is responsible for planning, coordinating, and delivering that data accurately and on…
Added 2 hours ago
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Administrative Coordinator/Program Coordinator
IICRC
Regina, SK
- Part-time
Position: Administrative Coordinator/Program Coordinator - Seasonal - Winter Season Part Time
Added 2 hours ago
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Pre-Construction Project Coordinator
Rizzo Capital
Montreal, QC
- Full-time
We are seeking a highly organized and proactive Pre-Construction Coordinator to join our real estate development team.
Added 2 hours ago
ZG
Sales Coordinator
ZEISS Group
Toronto, ON
- Full-time
The Sales Coordinator processes customer sales orders. Additionally, the Sales Coordinator provides invaluable support to our field sales team by managing enquiries about inventory levels,…
Added 2 hours ago
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Material Coordinator
Thales
Halifax, NS
- Full-time
Thales has a vacancy for a Material Coordinator who will be integral in the success of daily operations relating to the movement and management of spares and equipment. Part of the…
Added 2 hours ago
TS
Facilities Maintenance Technician
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Full-time
Internal: Facilities Manager, Facilities Coordinator, Department Managers, Maintenance team, staff and other f
Added 2 hours ago
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IT Operations Centre Analyst - ITOC
Air Canada
Toronto, ON
- Full-time
…your career take flight by joining our diverse and vibrant team at the leading edge of passenger…
Added 2 hours ago
IH
Patient Care Coordinator | Emergency
Interior Health Authority
Invermere, BC
- Part-time
Invermere District Hospital is seeking a motivated and organized relief part-time Patient Care Coordinator (PCC) to join the Emergency team. The end date of this relief is June 30, 2028, or…
Added 2 hours ago
LH
Care Coordinator
Lifemark Health Group
Liverpool, NS
- Part-time
…you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work…
Added 2 hours ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
Provide functional information and guidance to the Finance team, project coordinator and broader implementation team.
Added 3 hours ago
CS
Youth Experience Coordinator (Calgary)
Circuit Stream
Calgary, AB
- $22 CAD / hour
- Internship
We are looking for an organized, dependable Youth Experience Coordinator to lead daily camp operations at each university campus location. You’ll help prepare your campus for summer, train…
Added 3 hours ago
IH
Patient Care Coordinator | Hemodialysis
Interior Health Authority
Kelowna, BC
- Full-time
Kelowna General Hospital is seeking a motivated and organized permanent full-time Patient Care Coordinator (PCC) to support and lead our team. This role supports the Hemodialysis department.

Air Canada

IT Operations Centre Analyst - ITOC

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core infrastructure, applications and digital. The IT Operations Centre team is constantly engaging with the core IT teams to find ways to proactively monitor the environment and develop skills to handle vital operations and is a key enabler of service automation within the IT portfolio.

This position will be reporting to the Manager, IT Operations.

Responsibilities:

Act as an initial escalation point for the service desk and other Air Canada IT teams as they identify issues regarding our technology environment.
Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required. Proactively respond to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring.
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident.
Provide daily support for the extended IT support teams by performing documented operational procedures that will optimize the systems environment.
Ensure monitoring tools are tweaked and configured properly to effectively receive proactive alerts.
Work closely with the IT service management team to identify reoccurring problems within the technical systems and work towards resolution and/or documented procedures to mitigate.
Work with ITOC BA’s, automation analysts and the extended IT team to expand the ITOC portfolio of services through documenting design, standard operating procedures and other opportunities to provide value.
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.
Provide assistance to cyber defence teams regarding IT certificate management.
Conduct initial investigations and make proactive decisions in cloud web portals according to IT security procedures.
Develop knowledge of monitoring tools that will be used to monitor Air Canada's IT infrastructure.
Collaborate with the IT operations team to investigate and mitigate repetitive incidents in the IT service.

A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
3-5 years’ experience in an enterprise IT environment or global NOC.
At least 3-5 years of experience in the following: IT Monitoring tools such as Dynatrace, Splunk , Glassbox etc. IT Major Incidents, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management),
ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service.
Recent Certifications in a related domain such as CCNA, MSCE, AWS, CSP, ITIL, etc.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
Ability to work cooperatively with others on a team and to communicate (verbally and in writing) effectively with all levels of the organization.
Demonstrates concern for satisfying one’s external and/or internal customers.
Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Excellent organizational and troubleshooting skills and a passion for Service Improvement.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
This position requires a high level of availability and flexibility as shift work is a requirement as this role. Shift work might include nights, weekends, statutory holidays, and on-call schedule when needed.
Assets: DevOps, Web and Mobile apps support; Security+ or other security certifications; Linux certifications or experience; Storage knowledge and troubleshooting; CCNA or equivalent networking experience; Certification in ITIL;
SolarWinds, Dynatrace, NetScout certification or extensive experience.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The IT Operations Centre Analyst acts as an initial escalation point for IT issues, performing preliminary troubleshooting and coordinating major incident responses. They also proactively monitor systems, manage alerts, and collaborate with technical teams to implement service improvements and automation.

Requirements

Candidates must have 3-5 years of experience in an enterprise IT environment or global NOC, along with proficiency in IT monitoring tools and ITIL processes. A relevant university degree or technical certification is required, and the role demands flexibility for shift work including nights and weekends.

Skills

IT Operations
Troubleshooting
Incident Management
Problem Management
Change Management
ITIL
Monitoring Tools
Dynatrace
Splunk
Glassbox
Service Automation
Infrastructure Support
Application Support
Network Operations
Communication
Organizational Skills

Benefits

Diverse and vibrant team
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations Centre
ITOC
Infrastructure
Applications
Digital
Service Desk
Major Incident
ITSM
Service Improvement Plans
Cyber Defence
Cloud Web Portals
CCNA
MSCE
AWS
CSP
ITIL
DevOps
Web Apps
Mobile Apps
Security+
Linux
Storage
SolarWinds
NetScout

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