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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Added 6 mins ago
SE
Sr End User Key Accounts Manager, Power & Grid
Schneider Electric
Toronto, ON · Milton, ON
- Full-time
As Senior End User Key Accounts Manager, Power & Grid, you will own the strategy for a portfolio of key accounts, build relationships from technical teams to executive leadership, and…
Added 6 mins ago
ML
Manager, Human Resources
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
The Human Resources Manager is responsible for providing strategic and operational HR leadership for the Courtneypark facility. This role leads the execution of enterprise HR programs,…
Added 6 mins ago
CE
Project Engineer
Circuit Energy
Toronto, ON · North York, ON
- Full-time
…energization, and be accountable for it in the field. You will own the technical side of each project end to end: design and protection, equipment evaluation and selection with Procurement,…
Added 6 mins ago
BM
Manager, Quality Assurance and Excellence
Baylis Medical Technologies
Mississauga, ON
- Full-time
The Manager, Quality Assurance and Excellence is responsible for the administration and direct supervision of the Quality Assurance and Excellence Team. They are responsible for the…
Added 22 mins ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Belleville, ON
- $70,000 to $100,000 CAD / year
…the opportunity to take ownership of your work, develop your technical expertise and build long-term, meaningful relationships with…
Added 22 mins ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Trenton, NS
- $70,000 to $100,000 CAD / year
…the opportunity to take ownership of your work, develop your technical expertise and build long-term, meaningful relationships with…
Added 22 mins ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Kingston, ON
- $70,000 to $100,000 CAD / year
…the opportunity to take ownership of your work, develop your technical expertise and build long-term, meaningful relationships with…
Added 22 mins ago
W
Project Manager
Worley
Edmonton, AB
- Full-time
The Project Manager provides technical coordination and project execution leadership across multidisciplinary engineering, procurement, construction and commissioning activities. Working…
Added 36 mins ago
TR
Vice-président(e) exécutif(ve) (VPE)
Tender Retail
ON · Ontario, Canada
- Full-time
…is the largest in Canada, with experts who understand every technical, operational and business facet of payment systems, backed by a solid mastery of international standards and best…
Added 36 mins ago
TC
Senior Quality Assurance Manager – Food Manufacturing
TROIS Collective
Toronto, ON
- Full-time
Work Location: This is a fully in-person role based at the company’s Toronto operations. The Senior Quality Assurance Manager is expected to be on-site five days per week, providing visible…
Added 36 mins ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Product Manager to lead product strategy, roadmap development, prioritization, and product decisions for an enterprise platform supporting…
Added 1 hour ago
QT
Building Science Lead
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
QEA Tech is seeking a Building Science Lead to play a dual role as a strong technical contributor and team leader within the Building Science team. This is a hands-on position for an…
Added 1 hour ago
JF
Restaurant Supervisor
Jollibee Foods Corporation North America
Vancouver, BC
- $20.25 CAD / hour
- Full-time
- Part-time
Prepare periodic status reports related to restaurant operations and/or technical services/support to Restaurant Manager and other reports that may be required by management.
Added 1 hour ago
JF
Restaurant Supervisor
Jollibee Foods Corporation North America
Edmonton, AB
- $17.55 CAD / hour
- Full-time
- Part-time
Prepare periodic status reports related to restaurant operations and/or technical services/support to Restaurant Manager and other reports that may be required by management.
Added 1 hour ago
T
Material Coordinator
Thales
Halifax, NS
- Full-time
This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List and/or the US the Export Administration…
Added 1 hour ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Kingston, ON
- $70,000 to $100,000 CAD / year
…the opportunity to take ownership of your work, develop your technical expertise and build long-term, meaningful relationships with…
Added 1 hour ago
TS
Facilities Maintenance Technician
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Full-time
The Facilities Maintenance Technician provides technical and operational support for the organization’s multiple facilities and property assets. Reporting to the Facilities Manager, the…
Added 1 hour ago
W
Senior Project Manager
Worley
Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
We are seeking an accomplished and highly effective Senior Project Manager to oversee the planning, execution, and closure of large, complex capital projects valued over 1Billion across our…
Added 1 hour ago
M
Solution Engineer Manager
Microsoft
Toronto, ON
- Full-time
As a Solution Engineer Manager, you will lead a team of Azure Solution Engineers who act as trusted advisors and subject matter experts in Azure. You will work closely with customers to…
Added 1 hour ago
AC
IT Operations Centre Analyst - ITOC
Air Canada
Toronto, ON
- Full-time
This position will be reporting to the Manager, IT Operations.
Added 1 hour ago
V
Specialist, Data Developer
Vale
Canada
- Full-time
You will report to the Manager, Data Platforms and Foundation and work closely with cross-functional teams including data scientists, analysts, architects, and business stakeholders.
Added 1 hour ago
RH
Senior Payroll Analyst, Bilingual
Robert Half
Toronto, ON
- Full-time
…multi-provincial payroll operations. Reporting to the Senior Manager, Payroll, you will play a key role in ensuring accurate and compliant payroll delivery while driving process…
Added 1 hour ago
NS
Registered Pharmacy Technician - Pyxis Support
Nova Scotia Health Authority
Halifax, NS
- Full-time
In conjunction with the Pharmacy Operations Manager, the Pyxis Support Registered Pharmacy Technician is responsible for the management of the pharmacy automated dispensing cabinet system…
Added 1 hour ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Remote, Canada
- $116,000 to $156,000 CAD / year
- Full-time
- Remote
Added 1 hour ago
S(
Senior Referrals Analyst
səlilwətaɬ (Tsleil-Waututh Nation)
North Vancouver, BC
- Full-time
The role of the Senior Referrals Analyst is to assist and support the Consultation and Accommodation (CA) Manager and the Referrals program in the Treaty, Lands and Resources department.…

Air Canada

IT Operations Centre Analyst - ITOC

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The IT Operations Analyst ensures a safe and reliable technology environment for Air Canada with focus on troubleshooting and operational tasks to support our critical IT services: core infrastructure, applications and digital. The IT Operations Centre team is constantly engaging with the core IT teams to find ways to proactively monitor the environment and develop skills to handle vital operations and is a key enabler of service automation within the IT portfolio.

This position will be reporting to the Manager, IT Operations.

Responsibilities:

Act as an initial escalation point for the service desk and other Air Canada IT teams as they identify issues regarding our technology environment.
Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required. Proactively respond to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring.
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident.
Provide daily support for the extended IT support teams by performing documented operational procedures that will optimize the systems environment.
Ensure monitoring tools are tweaked and configured properly to effectively receive proactive alerts.
Work closely with the IT service management team to identify reoccurring problems within the technical systems and work towards resolution and/or documented procedures to mitigate.
Work with ITOC BA’s, automation analysts and the extended IT team to expand the ITOC portfolio of services through documenting design, standard operating procedures and other opportunities to provide value.
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.
Provide assistance to cyber defence teams regarding IT certificate management.
Conduct initial investigations and make proactive decisions in cloud web portals according to IT security procedures.
Develop knowledge of monitoring tools that will be used to monitor Air Canada's IT infrastructure.
Collaborate with the IT operations team to investigate and mitigate repetitive incidents in the IT service.

A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
3-5 years’ experience in an enterprise IT environment or global NOC.
At least 3-5 years of experience in the following: IT Monitoring tools such as Dynatrace, Splunk , Glassbox etc. IT Major Incidents, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management),
ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service.
Recent Certifications in a related domain such as CCNA, MSCE, AWS, CSP, ITIL, etc.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
Ability to work cooperatively with others on a team and to communicate (verbally and in writing) effectively with all levels of the organization.
Demonstrates concern for satisfying one’s external and/or internal customers.
Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Excellent organizational and troubleshooting skills and a passion for Service Improvement.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
This position requires a high level of availability and flexibility as shift work is a requirement as this role. Shift work might include nights, weekends, statutory holidays, and on-call schedule when needed.
Assets: DevOps, Web and Mobile apps support; Security+ or other security certifications; Linux certifications or experience; Storage knowledge and troubleshooting; CCNA or equivalent networking experience; Certification in ITIL;
SolarWinds, Dynatrace, NetScout certification or extensive experience.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Apply About employer

More about this job

Responsibilities

The IT Operations Centre Analyst acts as an initial escalation point for IT issues, performing preliminary troubleshooting and coordinating major incident responses. They also proactively monitor systems, manage alerts, and collaborate with technical teams to implement service improvements and automation.

Requirements

Candidates must have 3-5 years of experience in an enterprise IT environment or global NOC, along with proficiency in IT monitoring tools and ITIL processes. A relevant university degree or technical certification is required, and the role demands flexibility for shift work including nights and weekends.

Skills

IT Operations
Troubleshooting
Incident Management
Problem Management
Change Management
ITIL
Monitoring Tools
Dynatrace
Splunk
Glassbox
Service Automation
Infrastructure Support
Application Support
Network Operations
Communication
Organizational Skills

Benefits

Diverse and vibrant team
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations Centre
ITOC
Infrastructure
Applications
Digital
Service Desk
Major Incident
ITSM
Service Improvement Plans
Cyber Defence
Cloud Web Portals
CCNA
MSCE
AWS
CSP
ITIL
DevOps
Web Apps
Mobile Apps
Security+
Linux
Storage
SolarWinds
NetScout

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