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Added 5 mins ago
EL
Medical Director - Oncology
Eli Lilly and Company
ON · Ontario, Canada
- Full-time
Eli Lilly Canada is currently searching for a Medical Director for the Oncology Business Unit to lead the lung cancer and emerging solid tumour portfolio.
Added 5 mins ago
CC
Director – Compliance & Risk Management and Privacy Officer
Canadian College of Health Leaders - Northwestern Ontario Chapter
Thunder Bay, ON
- Full-time
…health and addictions, and regional outreach services, the Director ensures that organizational frameworks and practices are aligned with legislative requirements and the organization’s…
Added 5 mins ago
AC
Project Manager
ATS Corporation
Cambridge, ON
- Full-time
Oversee project schedule development and identify all critical path activities.
Added 5 mins ago
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Senior Program Manager - Cybersecurity
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- Full-time
…help protect lululemon's technology ecosystem and enable the business to move securely at scale. Our organization brings together security architecture, security engineering, data and AI…
Added 5 mins ago
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Director, Capital Markets - Capital Allocation & Management
BMO Capital Markets
Toronto, ON
- Full-time
The Capital Allocation & Management (CAM) function leads the development of strategy, policy, and implementation to optimize financial resources, accelerate capital and balance sheet…
Added 6 mins ago
UO
Communications Specialist
University of British Columbia
Vancouver, BC · UBCV | School of Population & Public Health (SPPH)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…of the Academy of Translation Medicine (ATM) by leading the development of a communications and engagement strategy. This role further leads the planning, development, and execution of…
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Manager, DevSecOps
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- Full-time
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Added 6 mins ago
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Financial Analyst
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Vancouver, BC
- Full-time
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Added 21 mins ago
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Director, Scientific Services (RID00206)
Red Nucleus
Toronto, ON
- Full-time
The Director is a senior scientific leader with strategic ownership of one or more client accounts. This role leads integrated scientific communication and publication strategies, ensures…
Added 21 mins ago
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Technical Sales & Market Development Manager – Canada
Go RH
Montreal, QC
- Full-time
The organization is looking for a National Business Development Director to drive market expansion outside Quebec.
Added 21 mins ago
Quality Designer - Research & Engineering
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Vancouver, BC
This is a temporary full-time role until end of June 2027, reporting to a Quality Verification Development Director.
Added 21 mins ago
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District Manager
Lammle's Western Wear
Calgary, AB
- $75,000 to $85,000 CAD / year
…clear goals and objectives that align with Lammle’s overall business…
Added 35 mins ago
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Business Analyst - Non-Technical
Raise
Calgary, AB
- Full-time
The main function of a Business Analyst - Non-Technical is to maintain vendor relationships for non-IT projects or filling organizational roles above an administrative level, but below a…
Added 35 mins ago
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Product Marketing Manager - Industrial
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Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
The ideal candidate combines strategic marketing expertise, customer insight, business acumen, and strong execution and thrives in a complex, matrixed B2B environment.
Added 36 mins ago
UO
Administrative Assistant
University of Alberta
Edmonton, AB
- Full-time
Making travel arrangements and detailed itineraries for academic travel during out-of-town business trips, and providing Directors with suggested departure/arrival plans for accepted…
Added 36 mins ago
Regional Licensing Officer
Government of Alberta
Red Deer, AB
…accountability for children in the custody or guardianship of the…
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Manager, Wastewater Treatment Plant (WWTP) Maintenance Facilities
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AB · Edmonton, Alberta
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…WWTP Maintenance Facilities is accountable to the Associate Director, WWTP Maintenance and operates within the context and prescribed limits established by…
Added 36 mins ago
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Coordinator, SRFI Program and Research
Toronto Metropolitan University
Toronto, ON
- Temporary
…knowledge-sharing initiatives while providing day-to-day support to the…
Added 36 mins ago
B
Section Chief, Engineering - Defense
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Dorval, QC
- Full-time
…our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are…
Added 36 mins ago
B
Manager, DevSecOps
BCI
Victoria, BC
- $125,000 to $150,000 CAD / year
- Full-time
Reporting to the Director, Application Delivery, the Manager, DevSecOps (Development, Security, Operations) is responsible for developing, implementing, and continuously improving a…
Added 36 mins ago
T&
Associate Director
Turner & Townsend
Toronto, ON
- Full-time
The Associate Director is a senior client-facing role within AMCL, responsible for leading complex asset-management advisory engagements, developing trusted client relationships, and…
Added 36 mins ago
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Product Marketing Manager - Industrial
ABB
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- Full-time
The ideal candidate combines strategic marketing expertise, customer insight, business acumen, and strong execution and thrives in a complex, matrixed B2B environment.
Added 36 mins ago
N
Investment Director
Nesbridge
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Role Description The Investment Director will serve as a Senior Advisor, leading the business development of off market large commercial real estate transactions, engaging & supporting…
Added 36 mins ago
H
Technical Sales & Market Development Manager – Canada
Humanify
Montreal, QC
- Full-time
The organization is looking for a National Business Development Director to drive market expansion outside Quebec.
Added 36 mins ago
HM
Director of sales
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Under the supervision of the General Manager, the Sales and Marketing Director is responsible for implementing appropriate marketing and sales strategies to achieve the company's sales and…

Air Canada

Manager, Hub Operations

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Manager, Hub Operations reports to the Director, Hub Operations and is accountable for the Day of Operations at the Toronto (YYZ) Cargo Hub, with additional pre-planning oversight for the 1-to-3-day operating horizon. The role ensures the safe, compliant, and efficient execution of hub activities including cargo handling, warehouse management, workforce deployment, freighter operations, and service delivery by implementing and adjusting the operating plan set by the Director. The Manager also maintains a reporting relationship with the Manager, Operations Control Center to align day-of execution with real-time and near-term priorities, including disruption recovery, escalation, and resource coordination. The role is responsible for safety and security in day-to-day operations, including interactions with suppliers, shippers, and other stakeholders.

The position leads a team of Cargo Operations Managers and front-line employees, drives operational and financial performance against station and corporate KPIs. This position serves as a primary operational interface with internal departments, external service providers, and regulatory agencies.

Responsibilities:

Key Functions: Safety

Supervise all warehouse and airside operational activities, ensuring the safety and security of Hub Operations.
Support the hub in generating reactive and proactive safety reporting.
Conduct investigations on all safety-related incidents or accidents.
Manage day-to-day operations at the YYZ Hub in accordance with SMS and other applicable authorities, including close partnership with airport safety.
Ensure Safety, Security, and Service standards are observed, monitored, and practiced consistently, including application of Emergency Response and Environmental Plans and regulatory compliance.
Manage SMS and implement/monitor corrective actions addressing hazards and safety concerns for the area under supervision.
Conduct regular self-audits; where vulnerabilities are identified, ensure root cause identification and implementation of corrective measures, including verification of effectiveness.
Ensure compliance with IOSA, SMS, and other applicable regulatory standards.
Allocate operational material, human, and financial resources and apply policies to ensure the safety and security of operations.
Retain ownership of safety for the YYZ Hub.

Main Responsibilities

Manage all facets of Hub Operations performance at the Toronto (YYZ) Hub leading the team of Cargo Operations Managers (COMs).
Own the Day of Operations for all YYZ Hub Operations, implementing and adjusting the day-of plan set by the Director, Hub Operations to ensure operational integrity and achievement of operational targets.
Maintain a dotted-line relationship with the Manager, Operations Control Center; align day-of execution with real-time and near-term priorities, share operational updates, escalate disruptions, and support recovery plans.
Contribute to the development and implementation of short-, medium-, and long-term hub strategies.
Identify and implement continuous improvement initiatives related to the customer experience.
Facilitate and interact with internal and external customers regarding hub operational requirements in Toronto.
Develop solid relationships with all hub departments and work collectively to achieve hub objectives.
Drive frontline employees to consistently deliver effective Hub Operations management and work toward station and company KPIs, including but not limited to safety compliance, procedural integrity, On-Time Performance (OTP), and CargoIQ.
Anticipate, identify, and resolve service and operational problems.
Work in collaboration with the Director, Hub Operations, providing information and continuous updates on operational demands.
Establish and enforce clear performance expectations and accountability for the team.
Ensure timely communication of operational issues to all stakeholders, including the Director, Hub Operations, Customer Experience Team, and Commercial team.
Manage processes to encourage and obtain ongoing feedback from employees to identify concerns.
Effectively liaise and cooperate with other departments and suppliers on an ongoing basis to meet service and operational requirements.
Responsible for overall service levels and customer experience.
Be proactive in supporting succession planning and management development.
Promote and manage a corporate culture of accountability and ownership.
Participate in the development and enhancement of corporate and hub initiatives.
Implement and direct the strategic vision to drive improved results.
Ensure alignment of corporate and branch goals.
Provide the necessary resources, tools, and communication strategies to optimize customer service and operational performance.
Foster effective business relationships with external service providers and agencies such as Transport Canada, CBSA, and the GTAA.
Analyze trends and statistics for performance efficiencies and effectiveness.
Drive accountability for revenue enhancement and cost containment.
Influence and maintain cooperative working relationships with Airports and GSE departments.

Engagement

Participate in ongoing employee communication sessions and daily Leads/Staff meetings.
Foster and maintain relationships with IAM representatives and leadership.
Communicate with staff regularly to keep them up to date and knowledgeable about new products, performance and operational issues, and branch objectives.
Provide leadership to Hub Operations staff to ensure implementation, maintenance, and improvement of procedures and processes to achieve or exceed customer service level and performance standards.
Recognize and acknowledge employees who consistently deliver service excellence and hold employees accountable for performance failures.

General

Lead the development and execution of the Operations Control Centre and proactive management plan in alignment with the Manager, Operations Control Center.
Meet and exceed operational customer service targets for the Toronto Hub in a safe and cost-effective manner.
Implement process change and procedural improvement.
Seek and communicate opportunities for cost control, including exercising risk management.
Promote and ensure improved on-time departure performance for the Toronto Hub.
Mitigate delays and assist in improving OTP.
Lead the team of Cargo Operations Managers, including day-of execution, succession planning, performance, safety, and attendance.
Identify and recommend enhancements and changes to processes and procedures to better support the operation while providing internal and external customer
service standards.
Work in close partnership with the Airport Safety Team, Airport Authority, third-party vendors, and other airport tenants to meet operational requirements.

Knowledge / Skill Requirements:

Bachelor’s degree in Supply Chain, Logistics, Aviation Management, or related field; 5+ years in air cargo operations.
Expertise in Lean/Six Sigma methodologies (VSM, PDCA, 5S) and cargo management systems
Proven ability to manage high-pressure scenarios, prioritize critical incidents, and lead cross-functional teams during disruptions.
Strong analytical skills with experience in real-time data monitoring, KPI dashboards, and predictive modeling for operational planning.
In-depth knowledge of IATA regulations, customs protocols, and airline cargo handling standards.
Proficiency in MS Office (Advanced Excel, Power BI) and collaboration platforms (e.g., Teams, Slack).
Exceptional communication skills to engage with internal/external customers, ground staff, senior leadership, and international partners.
Flexibility to work rotating shifts, weekends, and travel as required.

Experience:
3+ years in supervisory roles within cargo operations, with a focus warehouse/airside environment.
3+ years leading process improvement projects in aviation logistics or related fields an asset.
Demonstrated experience in crisis management and decision-making under pressure, preferably within airline or cargo sectors.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The Manager, Hub Operations is responsible for the safe, compliant, and efficient execution of daily cargo hub activities, including warehouse management and workforce deployment. This role leads a team of Cargo Operations Managers to drive operational performance, financial targets, and service delivery while maintaining safety standards.

Requirements

Candidates must possess a bachelor's degree in Supply Chain, Logistics, or Aviation Management and at least 5 years of experience in air cargo operations. Expertise in Lean/Six Sigma methodologies, IATA regulations, and strong leadership skills in high-pressure environments are required.

Skills

Air cargo operations
Warehouse management
Lean/Six Sigma
Safety management systems
Crisis management
Operational planning
Data monitoring
KPI management
IATA regulations
Customs protocols
Team leadership
Process improvement
Resource allocation
Stakeholder management
Predictive modeling
Advanced Excel

Visa sponsorship

Not detected in the job text

Keywords

Air cargo
Logistics
Aviation management
Lean
Six Sigma
VSM
PDCA
5S
SMS
IOSA
IATA
Warehouse management
Operations control
KPI
CargoIQ
Transport Canada
CBSA
GTAA
GSE
Supply chain
Power BI
Crisis management
Operational integrity
Disruption recovery
Safety reporting
Regulatory compliance
Performance management
Succession planning
Financial performance
Customer experience

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