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Added 10 mins ago
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Information Security Engineer (Cloud) - Contract
Numeris
Toronto, ON
- Full-time
Numeris is seeking a collaborative, detail-oriented Cloud Security Analyst to support our multi-cloud posture, vulnerability management lifecycle, and cybersecurity risk governance.
Added 23 mins ago
C
Senior Mainframe Test Analyst
Cognizant
Toronto, ON
- $60,000 to $90,000 CAD / year
- Full-time
We are seeking a Senior Mainframe Test Analyst with Strong hands-on testing experience focused on Mainframe technologies. In this role, You will make an impact by ensuring the quality,…
Added 23 mins ago
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E-Commerce & Logistics Analyst
UNIQLO
Toronto, ON · Greater Toronto Area, Canada
- $84,000 to $87,000 CAD / year
- Full-time
2-4 years of experience in e-commerce, customer insights, logistics/operations analytics, business analytics, or a related field.
Added 23 mins ago
IG
Python Developer
Insight Global
Toronto, ON
- $40 to $45 CAD / hour
- Contract
2-3 years of experience in software development, technical analyst, or application support roles. • Experience with Python and/or advanced Excel development. • Working knowledge of SQL and…
Added 23 mins ago
ET
Senior Product Manager, Integration & Data Platforms
Encore Technical Solutions Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
…Management, Data Engineering, Enterprise Architecture, and Business…
Added 23 mins ago
BR
Business Analyst, Operational Strategy
Brookfield Renewable N.A.
Gatineau, QC
- Full-time
Reporting to the Director, Operational Strategy, the Business Analyst serves as a key liaison between business stakeholders, technology teams, and operational groups. This role is…
Added 25 mins ago
SL
Senior Risk Business Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Senior Risk Business Analyst will make a meaningful contribution to Sun Life’s Corporate Risk Operations team by combining business analysis expertise and business-facing support for…
Added 41 mins ago
Senior Data Analyst, GTM Operations
7shifts
Saskatoon, SK
As the Senior Data Analyst at 7shifts, you’ll be the analytical partner to our Go-to-Market and Finance teams. Reporting to our Manager, Data & Analytics, you’ll work alongside analysts,…
Added 41 mins ago
Senior Data Analyst, GTM Operations
7shifts
Toronto, ON
As the Senior Data Analyst at 7shifts, you’ll be the analytical partner to our Go-to-Market and Finance teams. Reporting to our Manager, Data & Analytics, you’ll work alongside analysts,…
Added 55 mins ago
TI
Operations Analyst
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for "Operations Analyst"
Added 55 mins ago
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Analyste FP&A Sénior - Senior FP&A Analyst
Amiel Group
Laval, QC
- Full-time
Relevant du/de la Gestionnaire FP&A, vous travaillerez à la croisée de la finance, des opérations et de l’intelligence d’affaires, dans un environnement où vos analyses, vos recommandations…
Added 55 mins ago
KL
KYC - Business Analyst
Kodeva LLC
Mississauga, ON
- Full-time
We are looking for an experienced Business Analyst with strong KYC experience to work with business stakeholders, compliance teams, and technology teams to deliver KYC and client onboarding…
Added 55 mins ago
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Senior Analyst, Ancillary Revenue - 18 Month Term
WestJet
Calgary, AB
- Full-time
…B; it’s about where your story takes off. As our new Senior Analyst, Ancillary Revenue, you will be the business owner and subject matter expert for one of our ancillary revenue streams.…
Added 1 hour ago
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Analyste, Gestion Programmes d'Ingénierie/Analyst, Eng. Pro. Management Avionics
SOGECLAIR
Montreal, QC
- Full-time
Added 1 hour ago
NB
Analyst or Associate Financial Resource Management
National Bank of Canada
Montreal, QC
- Full-time
Join a high-impact team in Capital Markets where financial strategy meets innovation. As an Analyst or Associate in the Financial Resource Management team, you’ll play a key role in…
Added 1 hour ago
PO
Mergers and Acquisitions Analyst
Partner One Software Inc
Remote, Canada
- Full-time
- Remote
…and governments rely on our software for their most critical operations and to safeguard their most valuable data. Partner One is looking for a M&A Analyst. This is a full-time, permanent…
Added 1 hour ago
RA
Compliance Analyst (Archer / GRC)
Recrute Action
Toronto, ON
- Contract
Added 1 hour ago
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Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 1 hour ago
NE
Quality Analyst
NRG Energy
Calgary, AB
- Full-time
The Customer Care Quality Assurance Analyst is responsible for monitoring and evaluating customer interactions to support quality, compliance, and customer experience objectives across…
Added 1 hour ago
KL
Business Analyst -KYC
Kodeva LLC
Mississauga, ON
- Full-time
We are looking for an experienced Business Analyst with strong KYC experience to work with business stakeholders, compliance teams, and technology teams to deliver KYC and client onboarding…
Added 1 hour ago
R&
Compliance Analyst III
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 1 hour ago
TH
Sp°cialiste, R°mun°ration - CA
The Home Depot Canada
Toronto, ON
- Full-time
1-3 years of experience in compensation, HR operations, HR analytics, or a related discipline.
Added 2 hours ago
Energy Specialist (Engineering)
Metergy Solutions
Toronto, ON
This role is designed to develop subject matter expertise in metering, billing and data analytics. Early on, the Energy Analyst will gain exposure across reporting delivery, developing…
Added 2 hours ago
HH
Financial Analyst
Home Hardware Stores Limited
St. Jacobs, ON
- Full-time
As a Financial Analyst, you will play a key role in supporting the monthly close and ongoing financial operations for our internal corporate departments, including Payroll and Supply Chain.…
Added 2 hours ago
FW
Financial Analyst
Fitness World Canada
Vancouver, BC
- Full-time
…financial decisions - and that's where you come in. As a Financial Analyst reporting to our VP of Finance, you'll translate business operations into actionable financial insights that guide…

Air Canada

Modern Workplace and Platform Services Analyst - Software Asset and Application Lifecycle Management

Toronto, ON, Canada
Dorval, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

We are looking for a dependable, curious, and collaborative analyst who enjoys solving practical problems, takes pride in accurate work, and is eager to learn. You do not need to be an expert in every tool or licensing model on day one; success in this role comes from consistent follow-through, sound judgement, openness to feedback, and a willingness to grow.

This position may be located in Montreal or Toronto.

Responsibilities:

Perform daily Software Asset Management (SAM) and Application Lifecycle Management (ALM) operations, completing assigned requests, incidents, tasks, controls, and fulfilment activities within established service levels and procedures.
Maintain the single authoritative application inventory by reconciling discovery, installation, deployment, ownership, service-relationship, and lifecycle data across Flexera, Intune, ServiceNow CMDB, vendor sources, and approved records so that each endpoint, server, and SaaS application has one accurate source of truth.
Identify, record, and periodically attest a named business owner and technical owner for each in-scope application; follow up on missing or outdated ownership and escalate unresolved gaps so lifecycle and remediation decisions always have accountable owners.
Execute stage-gated application lifecycle workflows from intake to retirement: request and classify, confirm ownership and approvals, standardize and register, monitor usage and support status, coordinate security actions, decommission, reclaim, and archive evidence.
Classify and maintain required application metadata, including criticality, business function, lifecycle stage, support model, installed version, vendor support status, end-of-support and end-of-life dates, technology dependencies, service relationships, data classification, cost centre, and ownership.
Monitor installed versions, vendor support status, end-of-support, end-of-life, and out-of-policy conditions; issue proactive alerts and initiate upgrade, replacement, exception, or retirement work before support lapses.
Map Cybersecurity scan findings, Common Vulnerabilities, and Exposures to the affected application and accountable owner, apply the approved criticality tier and remediation SLA, track progress, escalate overdue actions, and maintain status and closure evidence.
Coordinate with application owners, Cybersecurity, and Endpoint Operations on approved package, patch, upgrade, replacement, compensating-control, exception, or retirement actions; verify closure through deployment status, owner attestation, or re-scan results while preserving delivery accountability with the owning teams.
Perform SAM fulfilment and analysis, including license availability checks, assignment, reclamation, reallocation, deprovisioning, entitlement-to-install reconciliation, effective license position maintenance, usage review, and renewal data preparation.
Translate ALM lifecycle events into clear handoffs to SAM for license reclamation, renewal, or procurement, and incorporate SAM contract dates, entitlements, and vendor signals into lifecycle monitoring.
Produce operational reporting on inventory quality, ownership coverage, application currency, unsupported software, vulnerability remediation against approved SLAs, lifecycle exceptions, license position, utilization, savings, ticket volumes, and backlog.
Support application portfolio reviews by identifying rationalization candidates, duplicate or unused applications, upcoming end-of-support risks, unsupported versions, unresolved ownership, overdue remediation, and recurring control failures.
Maintain audit-ready records, approvals, exceptions, attestations, work instructions, knowledge articles, and evidence repositories in accordance with governance and record-retention requirements.
Identify and implement approved improvements to data validation, alerting, workflow, automation, self-service, reporting, and recurring-error reduction while respecting role boundaries: the analyst does not package or deploy software, perform vulnerability scanning, negotiate contracts, or own application development and operation.

Two or more years of experience in IT operations, Software Asset Management, IT Asset Management, application management, service management, data operations, or a related role; equivalent transferable experience and demonstrated ability to learn will be considered.
Experience with, or a demonstrated ability to learn, a SAM/ITAM or ITSM platform such as ServiceNow SAM Pro, Flexera, or an equivalent tool. Exposure to queue management, record maintenance, workflow execution, or reporting is an asset.
Working knowledge of software licensing concepts and models, including perpetual, subscription, named-user, device, concurrent, processor/core, consumption-based, and Saas.
Experience interpreting agreements, purchase records, entitlements, usage rights, discovery data, deployment data, and usage records to support reconciliation, compliance, optimization, and renewal readiness.
Strong spreadsheet and data-analysis skills; experience with reporting or visualization tools, SQL, Power Query, scripting, or workflow automation is an asset.
Knowledge of application lifecycle, configuration management, ITIL/ITSM, data governance, and software asset management standards is an asset.
Relevant certifications such as ITIL Foundation, IAITAM CSAM/CITAM, or Certified Software Asset Manager are assets
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Curiosity and Learning Agility – Asks thoughtful questions, seeks feedback, learns new tools and licensing concepts, and applies new knowledge to day-to-day work.
Accuracy and Attention to Detail – Takes pride in complete, traceable, and audit-ready work; validates information and follows discrepancies through to resolution.
Reliability and Work Ethic – Follows through on commitments, manages assigned work responsibly, meets deadlines and service levels, and communicates early when support or clarification is needed.
Positive Service Mindset – Approaches requestors and application owners with patience, professionalism, and a practical desire to help while applying policies and controls consistently.
Continuous Improvement – Notices inefficient practices, documents problems, suggests practical improvements, and helps test whether changes improve quality, speed, or control.
Communication and Collaboration – Listens well, explains issues clearly, works constructively with technical and business partners, and contributes to a respectful, supportive team environment.
Adaptability and Flexibility – Works effectively in a high-volume environment with changing priorities, evolving tools, and new software licensing and delivery models.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The analyst will perform daily Software Asset Management and Application Lifecycle Management operations, ensuring accurate inventory and lifecycle data across various platforms. They will also coordinate with stakeholders to manage application ownership, security remediation, and license compliance.

Requirements

Candidates should have at least two years of experience in IT operations, asset management, or a related field, along with a demonstrated ability to learn SAM/ITSM tools. Strong analytical skills, attention to detail, and knowledge of software licensing models are essential for success in this role.

Skills

Software Asset Management
ServiceNow
Flexera
Intune
ITSM
Data Analysis
Software Licensing
ITIL
Configuration Management
Data Governance
Reporting
Workflow Automation
Cybersecurity
Vendor Management

Visa sponsorship

Not detected in the job text

Keywords

Software Asset Management
ServiceNow SAM Pro
Flexera
Intune
CMDB
ITIL
SaaS
Software Licensing
Cybersecurity
Vulnerability Management
Data Analysis
Workflow Automation
IT Operations
Asset Management
Compliance
Reporting
Vendor Support
Lifecycle Management
Inventory Management

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