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Added 3 mins ago
CC
Fort Frances - Part-time Merchandiser
Coca-Cola Canada Bottling Limited
Keewatin, ON
- Part-time
Proudly independent, we are a Canadian, family-owned business. Advancing a high-performing, collaborative and inclusive culture is at the core of our Vision to be the World’s Greatest…
Added 3 mins ago
K
Business Development / Market Research / Data Analyst
Kamsons
Edmonton, AB
- Full-time
We are seeking a motivated and dynamic Business Development Executive to join our team. The ideal candidate will play a key role in driving growth and expanding our market presence. This…
Added 3 mins ago
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Audit Supervisor
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- Full-time
Added 3 mins ago
CC
Part-Time Merchandiser
Coca-Cola Canada Bottling Limited
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- Part-time
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 3 mins ago
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General Accountant
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Toronto, ON · North York, ON
- Full-time
Maintains confidentiality and security of business and patient information
Added 3 mins ago
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Utilities Lead - Rail and Transit
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Toronto, ON
- Full-time
…experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business…
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Stage coopératif - Hiver 2027: Conseiller sécurité junior (4 mois)
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- Full-time
Come join our team - one of the largest IT and business consulting services firms in the world.
Added 3 mins ago
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Canada
- Full-time
Analyze business and technical requirements and translate them into software solutions.
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- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
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In Store Bakery - Clerk Bakery
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- Full-time
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Meat & Seafood - Clerk Meat
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Added 3 mins ago
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- $17 to $20 CAD / hour
…individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or…
Added 3 mins ago
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Sr. Manager, Commercial HVAC District Sales
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Montreal, QC · St Laurent, QC
- Full-time
Must have an understanding of the business impact of sales contracts and selling expenses.
Added 18 mins ago
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Associate, Infrastructure AI
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- Full-time
Lead or support due diligence processes, including financial, operational, legal, and tax workstreams, ensuring alignment with the investment thesis and business case.
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Upstream Engineer - Students Seeking Opportunities
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…projects that have a direct impact on operational performance and business…
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procurement director
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Create and evaluate innovative ideas and technologies to help improve the way we do business
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January 2027 Geology Co-op
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January 2027 Mining Engineering Co-op
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Added 18 mins ago
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Stage coopératif - Hiver 2027: Coordination au développement des ventes (8 mois)
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…at the heart of the action, in close collaboration with our business development, recruitment, and subject matter expert teams. You will play a key role in preparing winning proposals and…
Added 18 mins ago
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Added 18 mins ago
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Air Canada

Modern Workplace and Platform Services Analyst - Software Asset and Application Lifecycle Management

Toronto, ON, Canada
Dorval, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

We are looking for a dependable, curious, and collaborative analyst who enjoys solving practical problems, takes pride in accurate work, and is eager to learn. You do not need to be an expert in every tool or licensing model on day one; success in this role comes from consistent follow-through, sound judgement, openness to feedback, and a willingness to grow.

This position may be located in Montreal or Toronto.

Responsibilities:

Perform daily Software Asset Management (SAM) and Application Lifecycle Management (ALM) operations, completing assigned requests, incidents, tasks, controls, and fulfilment activities within established service levels and procedures.
Maintain the single authoritative application inventory by reconciling discovery, installation, deployment, ownership, service-relationship, and lifecycle data across Flexera, Intune, ServiceNow CMDB, vendor sources, and approved records so that each endpoint, server, and SaaS application has one accurate source of truth.
Identify, record, and periodically attest a named business owner and technical owner for each in-scope application; follow up on missing or outdated ownership and escalate unresolved gaps so lifecycle and remediation decisions always have accountable owners.
Execute stage-gated application lifecycle workflows from intake to retirement: request and classify, confirm ownership and approvals, standardize and register, monitor usage and support status, coordinate security actions, decommission, reclaim, and archive evidence.
Classify and maintain required application metadata, including criticality, business function, lifecycle stage, support model, installed version, vendor support status, end-of-support and end-of-life dates, technology dependencies, service relationships, data classification, cost centre, and ownership.
Monitor installed versions, vendor support status, end-of-support, end-of-life, and out-of-policy conditions; issue proactive alerts and initiate upgrade, replacement, exception, or retirement work before support lapses.
Map Cybersecurity scan findings, Common Vulnerabilities, and Exposures to the affected application and accountable owner, apply the approved criticality tier and remediation SLA, track progress, escalate overdue actions, and maintain status and closure evidence.
Coordinate with application owners, Cybersecurity, and Endpoint Operations on approved package, patch, upgrade, replacement, compensating-control, exception, or retirement actions; verify closure through deployment status, owner attestation, or re-scan results while preserving delivery accountability with the owning teams.
Perform SAM fulfilment and analysis, including license availability checks, assignment, reclamation, reallocation, deprovisioning, entitlement-to-install reconciliation, effective license position maintenance, usage review, and renewal data preparation.
Translate ALM lifecycle events into clear handoffs to SAM for license reclamation, renewal, or procurement, and incorporate SAM contract dates, entitlements, and vendor signals into lifecycle monitoring.
Produce operational reporting on inventory quality, ownership coverage, application currency, unsupported software, vulnerability remediation against approved SLAs, lifecycle exceptions, license position, utilization, savings, ticket volumes, and backlog.
Support application portfolio reviews by identifying rationalization candidates, duplicate or unused applications, upcoming end-of-support risks, unsupported versions, unresolved ownership, overdue remediation, and recurring control failures.
Maintain audit-ready records, approvals, exceptions, attestations, work instructions, knowledge articles, and evidence repositories in accordance with governance and record-retention requirements.
Identify and implement approved improvements to data validation, alerting, workflow, automation, self-service, reporting, and recurring-error reduction while respecting role boundaries: the analyst does not package or deploy software, perform vulnerability scanning, negotiate contracts, or own application development and operation.

Two or more years of experience in IT operations, Software Asset Management, IT Asset Management, application management, service management, data operations, or a related role; equivalent transferable experience and demonstrated ability to learn will be considered.
Experience with, or a demonstrated ability to learn, a SAM/ITAM or ITSM platform such as ServiceNow SAM Pro, Flexera, or an equivalent tool. Exposure to queue management, record maintenance, workflow execution, or reporting is an asset.
Working knowledge of software licensing concepts and models, including perpetual, subscription, named-user, device, concurrent, processor/core, consumption-based, and Saas.
Experience interpreting agreements, purchase records, entitlements, usage rights, discovery data, deployment data, and usage records to support reconciliation, compliance, optimization, and renewal readiness.
Strong spreadsheet and data-analysis skills; experience with reporting or visualization tools, SQL, Power Query, scripting, or workflow automation is an asset.
Knowledge of application lifecycle, configuration management, ITIL/ITSM, data governance, and software asset management standards is an asset.
Relevant certifications such as ITIL Foundation, IAITAM CSAM/CITAM, or Certified Software Asset Manager are assets
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Curiosity and Learning Agility – Asks thoughtful questions, seeks feedback, learns new tools and licensing concepts, and applies new knowledge to day-to-day work.
Accuracy and Attention to Detail – Takes pride in complete, traceable, and audit-ready work; validates information and follows discrepancies through to resolution.
Reliability and Work Ethic – Follows through on commitments, manages assigned work responsibly, meets deadlines and service levels, and communicates early when support or clarification is needed.
Positive Service Mindset – Approaches requestors and application owners with patience, professionalism, and a practical desire to help while applying policies and controls consistently.
Continuous Improvement – Notices inefficient practices, documents problems, suggests practical improvements, and helps test whether changes improve quality, speed, or control.
Communication and Collaboration – Listens well, explains issues clearly, works constructively with technical and business partners, and contributes to a respectful, supportive team environment.
Adaptability and Flexibility – Works effectively in a high-volume environment with changing priorities, evolving tools, and new software licensing and delivery models.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The analyst will perform daily Software Asset Management and Application Lifecycle Management operations, ensuring accurate inventory and lifecycle data across various platforms. They will also coordinate with stakeholders to manage application ownership, security remediation, and license compliance.

Requirements

Candidates should have at least two years of experience in IT operations, asset management, or a related field, along with a demonstrated ability to learn SAM/ITSM tools. Strong analytical skills, attention to detail, and knowledge of software licensing models are essential for success in this role.

Skills

Software Asset Management
ServiceNow
Flexera
Intune
ITSM
Data Analysis
Software Licensing
ITIL
Configuration Management
Data Governance
Reporting
Workflow Automation
Cybersecurity
Vendor Management

Visa sponsorship

Not detected in the job text

Keywords

Software Asset Management
ServiceNow SAM Pro
Flexera
Intune
CMDB
ITIL
SaaS
Software Licensing
Cybersecurity
Vulnerability Management
Data Analysis
Workflow Automation
IT Operations
Asset Management
Compliance
Reporting
Vendor Support
Lifecycle Management
Inventory Management

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